I had a major main line clog leading out to my septic system over the weekend, and Larry from Just Drains came to the rescue. He was incredibly kind, efficient, and professional from start to finish. Despite it being a weekend emergency, he showed up quickly, explained everything clearly, and got the job done without any hassle. He worked cleanly and made sure everything was running perfectly before he left. Highly recommend Larry and the Just Drains team--excellent service! read more

Great guy but $4000 (four thousand!) for 30min worth of drain cleaning. Come on. If you had told me that I would NOT have had you do it. read more

Poor customer service. Scheduled appointment, rescheduled, the day of rescheduled again. This is not a company I'd trust to do their best work due to rescheduling multiple times in less than 24 hours. There is no sense of urgency (emergency). read more

Larry is great. Such a nice guy and so good at what he does. Also he persists until the problem is solved!

Larry was absolutely fantastic. He not only monitored a problem we were having, but didn't leave until the problem was solved and didn't over charge us at all. He was very fair in pricing and was patient explaining the problem. we will definitely only go to Larry now when we have any issues. We are so grateful! read more

I only gave 1 star because I had to. On 10/18/23 this business did a $950 job where they had to run a Jet in my main pipe and also have a camera go in the pipe. This job cost $950. The job breakdown was $600 for the Jet and $350 for the use of a camera. After making payment a receipt was requested. After 2 months of excuses, this business provided an incorrect invoice for the amount of $694. (If only that was what was paid). When the business, specifically Larry, was informed that that was the incorrect amount, he instantly became very disrespectful. Stating he will send the correct amount but then his "modem" happens to stop working upon this request. Keep in mind minutes before, he sent the incorrect invoice with no problems. It's hard to not feel like this business is not trying to cheat on taxes. It seems like they may be trying to illegally avoid paying income and sales taxes or likely keeping no or fake books for tax reasons due to their reluctance to give a receipt for services that were performed. A professional, legitimate, licensed, and properly insured contractor will give you a receipt without you having to ask for it. Don't even do it to yourself. Go to another company that is more legit! Larry called me back so eager after my voicemail left inquiring services until he found out who I was then did his favorite thing, Hang up the phone on me. Who wants to do business with that. read more

Larry was excellent for our drain issue and I'll absolutely rely on him and Just Drains in the future when something comes up. He was clearly extremely knowledgeable about the workings of the home plumbing, and came prepared with all the possible tools. He diagnosed the problem by asking lots of questions and then doing small fixes and tests first, to make sure that we did the easiest / least expensive things first. He fixed the issue (backed up sink in the basement) and told me to call back if the issue repeats, rather than trying to upsell me now. Larry was also respectful and pleasant. He called when he was 10 min away and made sure to use our back basement door so as not to disturb family dinner time upstairs. He explained things as he went, dropping a bunch of tips (we are first time home owners) and had a good sense of humor. The cost was much less than I was fearing - and he just earned a long time customer! read more

Two stars are for prompt phone call answering and to schedule time for same day service. After given quote which is reasonable, my husband and I decided to have drain cleaned. It took about hour or so to get the main drain unclogged. I was so surprised to see the final cost that is much more than the quote I received at the beginning. Larry (I guessed) explained to me what that cost for without alerting us before the job could be done. Sorry but I feel I got ripped off. I wish I could give this company more than 2 stars but I still couldn't sleep with two eyes closed after I paid that ridiculous bill. read more

Terrible experience. $450 to snake one drain, non emergency. Guy was snaking beyond the clog because the sink would fill immediately when you turned the faucet on but he snaked from the clean out down. He never turned on the water to check the clog (or asked). He was taking apart a second drain when I stopped him and asked if he had checked the top on the impacted drain. Surprisingly, when he did he found the problem. $450 is just an insane amount for a scheduled hour and a half visit. When I called and asked he said it was so expensive he told me raining out (evidently they're not supposed to go out in the rain, must make emergency services difficult) and they had to take a drawer out of the cabinet that has the sink in it, I watched them do that, it took less that 3 minutes. Hate leaving bad reviews, I never do it, just feel like this cost way too much money. read more

Came out same day, unclogged the drain as promised and at the price agreed to. My house is set back off the street and most companies that do unclogging do not have the length snake to clear the blockage, Just Drains had that equipment standard on their truck. I would recommend and use them again. read more

My landlord has used this service twice since January. I don't pay their bills, so I don't know if they're a fair price; but the guys who've come have called to arrange times, have been polite, professional, and friendly. They're also very knowledgeable - both times they've offered me free advice for plumbing matters in future apartments. I recommend them so much I'm putting the review on Facebook & Twitter as well. read more

I have had a number of interactions with Larry from Just Drains. HE IS GREAT. Larry is the epitome of professionalism. I called him because I needed help. Larry sent someone to my house within an hour of my call. And, when he arrived, the plumber that Larry sent was both professional and highly skilled. I COULD NOT recommend Just Drains more highly. read more

Excellent company, excellent results. I had four other drain companies to my home in Plymouth and none could solve the problem. Larry and Just Drains came and got the job done. Solved a major problem for me. read more

Larry and the folks at Just Drains have bailed us out (literally) twice in the last 2 years when our main drain was totally clogged. VERY quick response time (tonight he was there less than 90 minutes from when I called--on a Friday night). He remembered our house, got the job done quickly, thoroughly and efficiently, was INCREDIBLY pleasant, kind, respectful and with a great sense of humor. He'll email and call for a followup to do a root treatment for us in a couple of months. I would absolutely trust these guys to do a great job--maybe not a cheap price, but certainly a fair one! (you get what you pay for)--I recommend them highly! read more

Called when I had frozen pipes. Got a quick callback and great advice that resolved the issue. Free knowledgeable advice..will definitely call them for all my future plumbing needs. read more

Larry is great! Have had him our to our house a number of times and he is always promt, friendly and professional. Would recommend him to anyone and will continue to call him for our future plumbing needs. read more

Just Drains saved me a lot of money! I am always very skeptical of drains companies and plumbing in general because its hard to understand the issue since you cant see inside the drains but Just Drains put a camera for a very reasonable rate and showed me all the issues i had in the main sewage line --wow! what an eye opening experience. I got 4 quotes for the same job and Just Drains saved me over $1k -great experience, something that could have been a nightmare ended up being a pleasant experience because of Just Drains. I highly recommend this company! read more

I returned home from vacation and found my downstairs bathroom in the early stage of backing up from a clogged main drain. Was only going to get worse so I looked up main drain cleaning on google and gave this company"just drains" a call. Guy on the line was nice and said he had a truck near my location and they'd be here in an hour or less. In roughly 35 minutes the truck arrived. Andrew got out and introduced himself and we proceeded to the scene of the backup. After taking a look at the bathroom and the drain access pipe he quoted me what he planned to do and how much it's going to be. Once I said to proceed he brought in the drain snake and fed it into the main drain towards the direction of the street, he pulled it back out and showed me how he was encountering roots from a tree in my front yard and then removed them from the snake and fed it back in a little further and brought out more, eventually he stopped and we checked if the pipe was no longer backed up which it wasn't after his snaking work. So I was very relieved and satisfied with both the quick response and the successful outcome of the visit by the Just Drains employee. Would recommend them based on my experience. read more

Wonderful service! Larry was kind, helpful and extremely professiinal. I loved his upbeat personality. Would use him again with any future ( hoping not though) issues. Just waiting on the warranty to be sent as promised but very happy with his service. read more