DO NOT USE THIS COMPANY. We hired 781 Plumbing to fix a toilet but the problem was not properly diagnosed or fixed. We ended up with a $6200 water bill (~10x our normal bill). We ended up asking a technician from the city to detect the problem since we thought it might be an error on their part. All it took was a new flapper to fix the problem. Since it was such a simple fix, we decided to check if Viacheslav Vlasov (owner of 781 Plumbing) is properly licensed. He is not. Not only did his license expired in May 2016, he was only an Apprentice Plumber, which would require the supervision of Journeyman Plumber or Master Plumber. We will be taking legal action against him. read more

781 Plumbing and Heating - Plumbing Near Me

I had hired 781 Plumbing to install a hot water heater. The man who came was the same one I had wanted to avoid. He was rude and ignorant the first time. My son was being taken out by ambulance, and I asked him if he could wait a second; I was having an emergency. He insisted that I sign it and asked him to wait on the porch until they could get my son out. He tore up the paperwork and implied he didn't need this drama. I called the office and spoke with the owner, and he explained that he sent the same man as before and how ignorant and rude he was during what was happening. The owner said this was to much drama, call another plumber. I am reporting them to the Better Business Bureau. read more

My hot water heater broke on a Tuesday morning. I called 781 Plumbing and they immediately looked up to see if they had the right boiler in stock, which they did, and set up an appointment to come over same day. They arrived at the very beginning of the arrival window they gave me and had the hot water heater installed in two hours. Thanks so much for your help! Updated to add a star because they called afterwards for feedback and to make sure that everything was working okay! Great customer service. read more

The price was normal, but they failed the town inspection and didn't fix it. I had to get another plumber to fix their work. Don't waste your time read more

Been meaning to leave this review for a while but back in November by heat stopped working. On the same night we first got snow this year. It's my first winter in the house. It happened after business hours and the temps were dropping quickly. 781 was quick to respond and came out that same evening (pricey but fair), bled the system, swapped out a circulator (additional charge) and left me with a warm house for the night. It happened again like 2 days later. Came out again very quickly, bled the system, left. It happened again, bled the system (and the radiators this time), suggested that the next step might be installing another part that takes out extra bubbles if it happened again (my heating system & water boiler getting air bound). He noted this was highly unusual and it's rare that this would continue to be a problem night after night. And he was right, it was very rare. Well it happened again. I realized at this point it was under warranty though since it was installed less than a year prior so I called out the original install company (under warranty with them) who sent out first regular technicians, then senior level technicians, then a manager as it kept shutting down within days of each visit. I believe they visited more times than 781 did, even though they essentially had a head start (like I told them all of the work that was done immediately prior to them coming out). But they were still STUMPED. And after many visits, they finally arrived at the same conclusion that the owner of 781 had. To install that additional part that takes out really small bubbles. It may have had to do with the unique shape of piping. The system was new, but the piping was not. Anyways, the owner of 781 is friendly, knowledgeable, and flexible with scheduling last minute. I would definitely use them again when my system is out of warranty. read more

Update! Our second time calling Stan back because our home inspector detected a gas leak at the furnace! Stan came the next day, with his gas detector and checked which locations along the gas pipe inlet to the furnace was leaking. He sent his helper to grab the parts and within 10 min, they swapped out the leaky old valve and was done. Stan did try to tighten the old valve first before he recommended changing as the solution. Appreciate how he tried to solve the problem first before jumping straight to swap out parts. read more

781 Plumbing and Heating - Old valance that was leaking gas - Plumbing Near Me

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I was recommended 781 Plumbing after our prior plumber backed out of doing our oil-to-gas conversion. Viacheslav asked for $2,000 more than the prior company. We were desperate and I agreed, giving him a check in return for prompt service to be completed in the next week. He provided an official quote, which included disposal of the old oil equipment. The company installed new equipment, but on a temporary wall, ignoring the instructions of our general contractor. In addition, they never removed the old equipment. To make matters worse, the company won't send me a statement of work so I can receive the rebate for new equipment we desperately relied on to be able to afford the conversion in the first place. I have been chasing the company for more than 7 months. I have contacted them via every method possible. To this day, the job has not been completed. I am now pursuing legal action. read more

Stan was able to respond within the hour on a Sunday, diagnose, then get the parts he needed, and finish out everything within a day. Straightforward, no surprises. Communicated well. Charger what he said he would. read more

Reached out to 781 late Sun night and they came by first thing Monday morning to look at the situation. The conventional fix wasn't going to be an option thanks to our old house which they communicated clearly and were able to assist with a quick repair to solve the issue. They were insistent on doing an additional upgrade to deliver the value of their $250 retainer and we appreciated that mindset. Would use them again in the future. read more

I saw the beautiful work 781 does here on Yelp and decided to give them a call. Stan showed up the same day to service three water heaters. He noted that two were quite old, and offered to replace them for a fair price. They serviced the one for free, replaced the two within a couple hours, and followed up to make sure they were working well. They take pride in their excellent work, and I always felt like I was getting a fair deal. Highly recommend. read more

We had a boiler that wouldn't stay lit - we placed a request into 781 on Saturday night and by 10 AM the following morning, the team was out to repair the boiler within 20 minutes and explained what had gone wrong. They respected social distancing guidelines and were very friendly. I would absolutely recommend! read more

Great communicators and honest people. They were able to come by quickly for estimates and advice on the plumbing, heating, and HVAC in our new home. They were the only company who clearly differentiated between what really needed fixing and what we should just keep an eye on for the future. We'll definitely use them again. read more

After talking to a few plumbing and HVAC companies regarding inconsistent hot water, I decided to go with 781 because they were able to explain clearly what they thought the issue was, and how they could fix it for a reasonable price. While they were in the house to do the boiler repair, I asked about a couple smaller projects I would like to address in the future. Not only were they up to the task, they offered to complete the other projects as soon as the work on the boiler was completed the same day. Compared to other companies I talked to, 781 spent their time explaining what COULD be done, instead of how it would be difficult/expensive to complete the work because of less than ideal conditions in an older house. I'm no plumbing expert, but the completed work looks great and everything worked as expected when the water was turned back on. read more

I would definitely use them again. Very responsive and very helpful. I came back from vacation and realized that my furnace was not working. Called several HVAC servicing companies and only 781 Plumbing promptly responded. They were able to squeeze me into an already full schedule, and came to check out my heater late in the evening. He was able to figure out that it wasn't an issue with my furnace, but rather an issue with the electrical not powering my furnace. Even though electrical issues are not what they specifically address, he still worked well into the night to restore power to my heater so that we can have our furnace working that evening. Definitely check them out! read more

We had a really difficult time finding someone to install a new dishwasher. These guys were the only reliable ones who got to us quickly and took care of everything efficiently. They even took out the old one when they left, which I hadn't even asked for until they arrived, assuming they wouldn't be able to do it. Really solid work as well, all around. They even fixed our kitchen sink's water pressure even though we didn't really ask for it. Recommended. read more

Our sink was leaking and they came out to take a look the day we called. Stan was extremely nice and really quick to fix the issue. We highly recommend! read more

I would definitely use these guys again for their expertise, professionalism and their pride in workmanship. Our window-mounted AC happened to be much too loud for our home office, but when we researched finding a quieter one there was no such thing. So we ordered a Pioneer air-to-air ductless system on Amazon with installation for a few hundred more, or so we thought. However, the listing is misleading - it was a thousand more. Step one, you buy the system, Step two, you buy the installation. It's not a combo price. What's more extensive electrical work was required. In any case, very few people know how to install these systems although we saw them all over Europe. We're seeing there here as well. And why not? They're great for the Environment, heating, and cooling simply by an exchange similar to a fridge. 781 Plumbing did it all, including the electricity and Slava, one of the owners, stuck by his estimate which was very reasonable. End of story: nicely functioning machine, very quiet, very earth-friendly, will pay for itself -- and the installation -- in five years or less. In addition, mini-split systems qualify for rebates, at least in Massachusetts read more

Stan's company did a job for me and all looked good (or so I thought) and I paid him. He requested I pay his wholesale plumbing company directly which we worked it out over a phone call with him and the wholesaler. I found out a week later that my burner is not up to code because he failed to add a draining pipe. I was told this is basic plumbing 101 and he didn't know. I called him numerous times and he said he would come back to fix it, which he never did. He no longer answers my calls so I had texted him. He replied he would come by and fix it. He never did and now won't answer my text messages either. I have no recourse since I paid the wholesaler directly. I would advise people not use this company. They do not know basic plumbing codes and will avoid you if something they did is not correct! Now I have to find another company to bring my burner up to code. This is a HORRIBLE company and they DO NOT stand by their work at all! read more

I greatly appreciated the prompt and professional service from 781 Plumbing and Heating! I had a leak in my water supply line to my refrigerator, and Viacheslav did an outstanding job replacing my water supply line with a new copper line. They wore masks at all times. They took every precaution to protect our wood floors and entire home. I most strongly recommend Viacheslav and 781 Plumbing and Heating! read more

781 was able to take care of my water heater replacement same day and worked late in the day to resolve my problem. They were very responsive and easy to work with. Pricing was competitive to other businesses. Will look to do more business with them in the future. read more

Very difficult to find a plumber right now, everyone is booked for weeks. Even though these guys were slammed, they still were able to swing by to help solve a leaking radiator. Masked, fixed very quickly. Highly recommend! read more

Loved the service! Great guys! On time! Nit and clean job! Could not find a better company and people for any plumbing work!

Great experience working with them! We had a pump break on our boiler. I called at the end of the day (right at closing), and he came by to asses it for free. Very fair price, gave honest feedback about our options, quick work, and thoroughly explained what he fixed after the work was done. I'll certainly be working with them again to fully replace our very old boiler. read more

Well done! I called and they asked me to show thru my phone what I needed done in order to gather parts and minimize down time after the brief video call they schedule a time and knocked the job out with a reasonable price! Much appreciated. read more

781 did an amazing job in my condo unit. Complex toilet set-up with rear-facing exhaust, they were fast, professional, and low cost compared to some of the other plumbers around Boston. read more

Boiler replacement. Good work, no complaints

When they came out for the estimate, I thought to myself "These guys know what they are talking about", so after getting a couple of other estimates, I decided to go with them. We scheduled an appointment on a Thursday. I sent an email to confirm the quote and the work and didn't hear back. I wanted it in writing. On the Tuesday before, I called because he hadn't responded back. We confirmed the information. He asked if we could move it to Friday morning since they were getting a lot of no heat calls. I said sure but I had work to go to. Would they be on time? Yes, he said. On the Friday, I waited 30 minutes after the expected time to call them to see how long they would be. The guy told me not to worry, that they would get it done by the end of the day. He hadn't set up anyone to come that morning. I told him I had to go to work, when would they come? He was in a store and would call me right back to let me know. 3 hours later, without a peep for them, I called on my phone. No answer. I called from my work phone and he picked up. (Hmmmm). He said that he was busy and they would get there that day. I told him that it would have been fine if he had just called me to tell me. That's all I had wanted... a phone call to let me know. At that point, he said that he gets enough complaining from his wife and didn't need it from me. I told him how unprofessional he was being and said goodbye. read more