Great company. Set up the appointment to have our sani dry unit checked because it was leaking…read morewater. The company that put it in wouldn't honor the warranty. We called here they came out on time. The guy that came out was really nice. Cleaned it up and its working great!

From the owner: We are focused on high-quality solutions for all your wet basement & crawlspace problems. Our team…read morehas been expertly trained in the use of all our industry-leading products, such as our WaterGuard perimeter drain, our high-volume sump pumps, and our self-draining SaniDry dehumidifiers. If you have noticed a moldy smell or if your basement floors feel damp, schedule a free in-home estimate today.

I used Frank's to install I-beams in my basement to stabilize the foundation last week. Overall the…read morework was completed and seems fine however the customer service was lacking. The salesman gave me a hard sell and said they would price match their competitor by 100$. They actually didn't price match because the competitor's estimate included an engineering fee and Frank's required me to pay that fee (1000$) out of pocket. Once I agreed to go with Frank's the salesman became much less responsive and it took forever to get the work scheduled. The workers also ripped paint off my siding because they used duct tape to hold back my screens and they also left these screens open in the middle of summer for hours which let in a ton of bugs. The workers also used crude language throughout the entire job. I contacted Franks three times about these issues before writing a review and got no response.

Did my basement walls years ago along with my drainage system, 2 cracks in basement wall recently…read morestarted leaking and they won't honor lifetime warrant, I had friends come over while they were fixing the cracks that wanted to see how they were fixed, now there denying they fixed them because I can't find a piece of paper from approximately 10 years ago. So definitely nice when landing the big jobs terrible in honoring there work

I cannot recommend this company based on my experience…read more Communication was extremely poor from the very beginning. Phone calls went unanswered, text messages were ignored, and instead of scheduling an appointment, he showed up unannounced at 10:15 a.m., waking me up by climbing onto my roof without any prior notice. It's now been over a week, and I still have not received an estimate. At no point did he discuss the scope of the work, explain what repairs were needed, or provide any pricing. What was most frustrating is that he never even inspected the two areas we specifically called about. Those were the main problem areas, yet there was no investigation whatsoever. Instead, he simply took a few photos while standing on the roof and left. I was left with pictures but no answers, no diagnosis, and no estimate. I was also surprised to learn that the company does not offer any workmanship warranties. While that may be their business policy, it did not give me confidence. When you're trusting someone with one of the most important parts of your home, standing behind the quality of your work matters. Overall, the lack of communication, the unannounced visit, the failure to inspect the areas we were actually concerned about, the absence of an estimate even after more than a week, and the lack of any workmanship warranty left me with a very poor impression. Unfortunately, I cannot recommend this company based on my experience.

They are absolutely unreliable. I have spent months trying to get an estimate and then get the work…read moredone. They didn't return calls, they said they would call back and never did. It came down to them suggesting I had time to find someone else. I saw them in my church bulletin and wanted to honor the ad, and they didn't have any integrity.

My fiancé and I had major basement issues and Dave saved the day so thankful for STORM. The…read moretechnology that they have is second to none. I live in an area where there is constant, flooding, and water pouring into our basement from low lying land. Dave had a solution immediately to give me piece of mind with the iBasement system. Highly recommend them to ANYONE with any sort of basement issues. I can't wait for them to finish this job

From the owner: STORM Basement Waterproofing was created to give customers a better option in waterproofing there…read morebasement. We are passionate about clean dry basements and strive to raise the bar in our industry. With 40% of the air that you breath coming from under your house, its no wonder why a dry mold free home starts in the basement!

BEWARE! Josh Vanderpool and Dale Randall of JV Contracting are scammers. I needed a repair to my…read moreroof after a neighbor's tree fell on it. They quoted me $9,500 for removing and replacing the broken tiles. Two of them worked for less than 6 hours, used a single roll of the cheapest peel and stick roofing material you can buy (supposedly put over a "snow shield" which is just a thin sheet of metal from what I can tell). When I asked for an itemized list of labor and materials they told me that they have to pay $77K a year for a special license to work on asbestos tiles and that they really needed the check ASAP for payroll. I looked it up after the fact and there is no license that cost that much! I deeply regret paying them.

Dale and his crew did extensive repair work on a house I own that was built…read more in 1870. The scope of this job included an ridge beam, rafters, decking, soffit, gutters. The original construction of this house was not up to the current acceptable standards , and therefore would not be up to code. Dale took photos, and did a live video walkthrough of the attic area so my husband and I could see the problems , and what was needed to repair this structure. My husband is a licensed general contractor. This job which was a large construction project was done professionally, and in a timely manner, as we were needing this completed before the northeast weather. Yes, we would recommend Dale and his crew to anyone. Kenneth , Dawn Lebbon

I have had a large puddle on my basement floor whenever it rained hard or when the snow melted. For…read moreyears I was placing multiple towels down to soak up the water. There were also some mold spots on the walls. I called WBS and a man came out in a couple days and defined what needed to be done to fix the problem. He sent an estimate the next morning clearly stating what needed to be done and I thought the price was reasonable for the amount of work needed. From there everything went like clockwork . Elana in the office was super and got everything scheduled . The workmen showed up on time ,as scheduled. Covered all the walkway areas they used to go back and forth. They were knowledgeable and completed the job as outlined in the estimate. Very courteous and polite. Wet Basement Solutions was a delight to work with and I would highly recommend them for anyone's wet basement or mold issues.

Our basement looks so much better. The guys did an awesome job. I will recommend this company to…read moreanyone who needs black mold taken care of! Thanks again!

Waterproofing of basement, installed new sump pump, foundation support posts. Hooked me up with a…read moregrant. Nice guys to work with. Would recommend.

From the owner: We are able to determine affordable permanent solutions for your basement,crawlspace, and…read morefoundation needs. Whether it's stopping the basement from flooding or installing a dehumidifier to encapsulating your crawlspace, replacing a sump pump, and installing egress windows as well fixing bowing walls. When it comes to basements and foundations we get it done. Call us today! 585-435-1684

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

CSF did work on a carport in 2023. Do to shody work, poor construction choices, poor bolt choice to…read moresecure carport the carport was down in under 2 years. i had to have a totally new contractor rebuild the carport which cost me an additional 15k! I would NOT recommend him for any work

CSF construction services agreed to a meeting at 4:30 that day but did not show up for the…read moreappointment.