Appointments cancelled at on day of appointment, membership money taken with no refund . Do not do…read morebusiness with this spa.

From the owner: Hand & Stone of Lake Orion offers many services related to health and wellness. It promotes health…read moreand wellness in an elegant, yet casual atmosphere where certified therapists are experienced in customizing treatments to your specific needs.

My mother in law booked appts for my daughter and I to get mani/pedis done. When we walked in there…read morewas no warm greeting. In fact there was never any welcoming feeling at all. My daughter is 12, we had to have our appts one after the other because they don't have staff, I understand that. So I sat in my car for an hour. Then it was my turn so we switched and she sat in the car for my appt. I tried to have some sort of conversation with the nail tech but she wasn't interested in being friendly. The service she performed was mediocre. My feet are fairly soft with the exception of rough spots on the outside of my big toes. So one spot on each of my bit toes. The rough spots are stiff there, the "massage" never went higher than my ankle and felt more like a tickle rub vs a massage. I also was told by my mother in law that the appt was made for both mani and pedi but we were told we were done after the pedicures. I didn't set it up the appt so we just left. $90 for 2 mediocre pedicures and I still need to give my toes some attention. I assumed this place was amazing since it's in a beautiful historic building and has been in business for years.. but that's not the case. We will not ever be returning. There are many other spas and nail salons where they are happy to have you as a customer and actually do an amazing job for way less than what we spent here. Thankfully we had gift certificates or I would have been very upset at the services performed. I'm rating this place at a 2 because the building, massage chair and heated table you lay on were nice. The paint job was decent as well but there was no scrub, or anything. Do yourself a favor and go somewhere else, you'll get better service at Le Nails done the road.

I hadn't heard the best things about this place but, my husband got me a gift card for Christmas &…read morewas bugging me to use it! It's very beautiful inside & I was greeted warmly by the receptionist. She was very nice. I scheduled a European pedicure & reflexology..... The nail lady was not very friendly at all!! I use a rollator to assist with my walking & had a hard time getting up on the bed. I have MS & I have difficulty with some things. She seemed irritated with me & made me feel bad. The Reflexology lady was nicer but, I won't be back.

I have been getting facials and massages here for a couple years now and have always had a great…read moreexperience. My skin has really improved after getting more regular facials here. The estheticians are knowledge and I always walk out feeling super satisfied with the results. The products are organic plant/fruit based and they actually work!! I have been so happy switching out my skincare for Eminence. It's not like a traditional Spa with locker rooms and steam rooms but the house has a nice relaxing feel inside. Very warm, calming and quiet. The only thing that could make this place better is online scheduling.

I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.