Do NOT rent units at any of the Cube Smart properties in the Manchester/South Windsor area! They…read moreare all "managed" by the same ONE employee, GIOVANNI, who is NEVER in the office at any location!! They don't even bother to post office hours on the door anymore, because they are NEVER there!! Twice now, my unit has had an "Over-lock" placed on it IN ERROR!! AGAIN, I can't get into my unit!! No one answers the phone, or returns phone calls. When they do respond by text, they lie, and say they'll come right away and take the lock off, but they don't show up!!! I have now waited nearly 2 hours and this little weasel hasn't shown up. The home office says there's nothing more they can do, and that he's not answering his phone any more. They have reached out to Giovanni, and the District Manager, Michael Hills, and asked them to call me, but i haven't heard a peep! I need to get into my unit before tomorrow when i need to leave on an emergency flight to care for my former husband, who has cancer, and they could not care less about that!!

2 dead MICE, mouse urine and feces found in my storage unit over a period of 5 months. Damaged my…read morebelongings including expensive furniture costing me at least $1000. Feces also seen in hallways. Extremely poor customer service, manager Diane talked about her own pet rats and handed me a broom. Unsanitary, unsafe for your belongings and your own health.

I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

When I needed storage in a hurry, I could not have found anyone more friendly, helpful, and…read moreefficient than Joe Blais, the area manager of Public Storage in East Hartford who did not have a place in East Hartford but found me one in Manchester. The next day, after a check of the units in Manchester, he called to let me know that I hadn't properly secured the door on my unit and then met with me in Manchester immediately to help me fix the problem. You could not be in better hands.

Met with Joseph blais, wonderful worker! Very attentive and helpful, anything you could possibly…read moreneed, he's your guy!

I sold my house in Burlington in October 2021 and have been using the storage units in Avon since…read morethat time. The units are dry, clean and easily accessible. Both managers Jen and Dave have gone above and beyond to satisfy every request that I have asked of them. I would highly recommend contacting ESS in Avon for all of your storage needs.

The "Ready-to-use" garden soil blend we received was extremely dense and muddy with very poor…read moredrainage. All of our plants are struggling or dying. Luckily I amended it thoroughly with bags of product from Lowe's for our vegetable garden. But I would NOT recommend this company for garden soil. It really is garbage. So disappointed!

We've used their hemlock bark mulch for years and it is a very good product. The delivery people…read morehave been prompt and professional. Prices are fair and competitive for the level of quality provided.

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THE best Storage around! Clean and great friendly staff. beautiful climate and non climate…read morefacilities.

Avon Self Storage is a very well maintained facility. The units are well cared for, secure with…read morecoded access. Hutch and his staff are very friendly and helpful. We have been using the facility for over three years now and are very happy with our choice!