JPG was quick to respond, and very accommodating with scheduling the initial visit. Eric was very…read moreinformative and professional, and a pleasure to speak with. So far this company (JPG/AZ Alarm) is proving to be much better than other national alarm services... which, based on my experience have bad business practices, unreliability if your alarm is actually set off, poor customer service, and higher prices. This is a much better choice for home security.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

Worked with Redline to update to a more modern security system. Reasonable price and installation…read moreby Billy was seamless and very professional. He showed up on time and programmed our new system very efficiently. Very happy with the service from Redline Alarm Company. Jeanne R.

I had issues with my alarm system. I called Redline because of the great reviews here on Yelp. This…read morewas a decision I did not regret. Tyler was professional, friendly and knew what he was doing. He came very fast. The price was reasonable. He gave me a quote on the phone and what I paid was what he quoted me. I would recommend Tyler from Redline without hesitation and will call them again if I need.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

They still have yet to resolve my issues. They took the Google devices but only refunded the…read morecameras. They will not let me out of the contract even though I've been complaining since the day I had it installed. You will get the run around.

Customer Service is horrible. They also had an internal issue charging my card on file. They then…read moredecided they wanted to collect nearly 2 years worth of missed payments. Before I regretfully paid them they almost tried to extract more money from me to break a 3 year contract. I can not help but feel that this negligence ultimately trickles into their actual services. If I actually had a break in who knows what would have happened.

I would give them 0 stars if I could. I have been calling for over a month leaving messages they…read moreare impossible to get ahold of. Once they have you locked into a contract that's it you won't hear from them again! So frustrating! I would find a different alarm company if your looking. They don't value there existing customers. After leaving several voicemails and no call back what's the next step in getting answers ?

I had a very disappointing experience with Oculus and would not recommend their installation…read moreservices. The installer made numerous holes in my walls throughout my house, promising that the connections would be fully concealed and barely visible. Instead, he attempted to install everything using large 1-inch gray conduit running along the face of my drywall, all the way down my hallway. These conduits didn't sit flush against the wall and were clearly visible in every area of my home--exactly what I said I did not want. When I expressed how unacceptable this looked, he decided to remove everything but left all the damage behind--holes in the walls, exposed areas, and a mess throughout the house. To make matters worse, there was a week-long delay between when he first made all the holes and when he came back to finish the job, only to leave it unfinished. I was very clear from the beginning that I didn't want anything that looked tacky and would rather not install it at all if it couldn't be properly concealed. Unfortunately, that's exactly what I ended up with--unfinished work, damage to my home, and a lot of frustration.

Do not recommend. I scheduled a meeting to get a quote from…read moreSam. He agreed to the date and time then refused to show up because I didn't call him on the phone 20 minutes before the scheduled time. The other companies I scheduled with had no problem. It's 2026. People don't want to play phone tag with service providers. Sam is welcome to run his business however he sees fit, but I will not be doing business with him. Another 1 star review to his portfolio.

If it wasn't for Jim Godfrey and AZ alarm, I would be homeless…read more To make a long story short, my dog started a fire in my kitchen when I was at the airport, The monitored smoke detector that Jim suggested saved everything, FYI , the best customer service!! Thank you!!!

I requested cameras & a new alarm system. They were able to use my existing window & door sensors…read more... (ring products) . The tech was exceptional!!!!! New motion sensors & window breaks sensors. My entire home was covered in surveillance in an hour. The system hooks into Brinks security... just like most other alarm companies. I had issues with my code ( I forgot it) so I called Eric ( sales) and he immediately had a tech call me and verify my info and was able to work out my issues . My son set off the alarm twice by accident... police were at my door in mins. & verified my identity. The second time my relatives set off my alarm accidentally... I got a call from brinks and identified myself via code words etc. This company is no joke folks. Brilliant service. Affordable... Spot on customer service. Don't call Brinks just call this company... Brinks will charge you to come to your home... This company can assist you from the phone or on site and there's no charge. 10 Stars! Eric , sales was great! Our tech outstanding!!!

I contacted this company March 25, 2025 for a quote via their email address listed on their…read morewebsite, still no response after 3 weeks. On a side note, I contacted 2 other companies for the same quote also with no response after 3 weeks.

Adam, Dustin & Josh were fantastic - knowledgeable, accessible & responsive. Installation went…read morewell. Very happy we chose Planet Geek!

You do the math, we had 3 different Cox technicians out to solve our TV WiFi problems after our Cox…read morefiber optic installed and the problems were not fixed. Marcelo came out once and we can finally enjoy the benefits of fiber optics. His pricing was fair and he's someone you can trust.

Marcelo is amazing. He took his time to get the job done right and help troubleshoot an issue that…read moreI caused. Never felt rushed. I would 100% recommend him to friends and family.