Avoid this company at all costs. Whether it's the owner or one of their employees, they drive like…read morean insane person. Just this morning in front of me I saw the giant red truck as shown in picture running stop signs red lights and then speeding up on the highway on highway 12, looking to the left, with their camera up, to try to take a picture of me because I took a picture of their truck at a stoplight. This is not a sane person driving it. Thursday, May 29th, I observed this truck run the stop sign at Challenger way *(just north of Mercury way) westbound, ZERO stop at sign, just rolled right thru, disregarding oncoming traffic.. Then at the stoplight just north of that intersection at Sebastopol road, No stop AGAIN, they ran the red light on a right turn on red. When I pulled up next to them at a stoplight on their right at the next intersection, they observed me taking this picture because then they drove like an even worse Maniac and trying to keep up with me. Making a left northbound on Stony point to get into eastbound highway 12, they swerved across multiple Lanes of traffic while towing a vehicle to get onto the ramp behind me, and then they desperately floored it while towing a vehicle to hold their camera up and turn to the left while they're driving 70 mph towing a vehicle. I can't talk about their towing ability, for all I know this is one person shop and this is the owner, but I sure hope they see this review, find out who was doing a pickup on Mercury way at this date and time and fire their ass. And if it IS the owner, what the hell? I know many tow drivers, they are METICULOUS about stopping, obeying every law, driving safely, why are YOU? Whoever They are.. They should not be behind the wheel. And before you think this a made-up claim, I have every bit of this on dash cam. All saved, getting turned into the police now. Who said they can't do much, but they will make a note. They said they would have to see it themselves, not second hand, and can't follow up on my dash cam, but it goes into their files?

A service request went from my insurance carrier 2.5 hours ago today and the provider never showed…read moreup or answered any calls from my insurance. We finally had to cancel the towing with this towing company and start all over with a 2nd company adding another hour to the tow request. Do NOT use these people to tow your vehicle!

Excellent service, arrived promptly despite the bad weather (about 20mins), loaded her up, and was…read morehome in about an hour after my initial call. Fare was reasonable, and under some others quotes. Would definitely call again if the need arrises. Thank you!

Richard was awesome!! He arrived immediately, had my truck loaded off the street, and backed into…read moremy parking spot all in about ten minutes. Fast, friendly, professional, and a great price. I would highly recommend him to anyone needing a tow. I will definitely be calling him again. Thanks, Richard!!

This was one of the worst towing experiences I've had. Communication was poor from the start--no…read moreclear arrival time, and I had to call multiple times just to get an update. When the driver showed up, the service felt rushed and careless. I didn't feel confident that my vehicle was being handled properly. The overall attitude was unfriendly, and it seemed like they just wanted to finish the job as quickly as possible. To make things worse, the cost was higher than expected for the level of service provided. For something that's already a stressful situation, this company made it even worse. Definitely not using them again.

My insurance company selected this towing service for me…read more Aldo was kind and helpful and really knows his stuff. I would recommend his service to all who need help.

I was unfortunately in an accident, and SRPD contacted the AAA provider, Yarbrough Bros. The car…read morewas towed to their storage lot until my insurance company came and got it. I was unable to get to the YB lot in time to collect my belongings, so the staff at YB did it for me. I spoke to Suzanne on the phone as she called me to keep me updated, and she was so kind and helpful. When we arrived at the YB office, Suzanne and two other staffers helped carry all my stuff to my friend's car. Considering the circumstances and the amount of stuff, it was pretty well packed, which they did not have to do. They were so respectful and kind, and I felt like they went above and beyond. What a great local business!

Huge thanks to Yarbrough Brothers Towing and especially Kevin, the driver who came out to help me…read more I had a classic car that wasn't running and had been sitting for years, so the tires were basically locked up. On top of that, the car was in a tight garage with zero room for error. Kevin knew exactly what to do--he brought out special moving plates and used them with so much skill to safely guide the car out, load it, and unload it at the new spot. He was patient, professional, and clearly experienced. What could have been a stressful nightmare ended up being smooth and quick thanks to his expertise. If you ever need a tow (especially for a classic or anything tricky), these are definitely the guys to call!

I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Provided thorough information on how to manage a loosened front bumper while waiting to get it…read morerepaired. Excellent service!

Very friendly staff member jumped my vehicle at the airport when it was very cold and raining…read more Thank you!

Luis did an amazing job! Not only was he cute but very efficient & got my friends car out of…read moresomewhere I didn't think was possible 10/10 super reliable, great service . Would totally call them again mind you it was around 3-4 am when this happened . Truly some life savers .

Did not ask specific questions about the vehicle to make sure it can be towed by them. Wasted my…read moretime, very dismissive on the phone and sounded lazy asking if the tow could wait until the next morning. They work through AAA so I'm not sure what the price would have been. They get paid either way through AAA, even if they don't end up towing the vehicle, so they have incompetent drivers making claims that my vehicle could not be towed by them when their company has done it in the past and I have proof since they're the only company in that area that works through AAA (confirmed by AAA). Do yourself a favor and go with your local small business tow companies. AAA contracts lazy and incompetent drivers.

if i could put less then one star i would. Michael is beyond rude. he does not need to be in a job…read morethe involves working around others he is not nice to the customers. he is driving your business away if how he just answered the phone for me he is all the time, he has no manners and does not belong in a job that involves working with the clients. if you are the face of your store you need to value your customers coming from someone who works in coustomer service

Our Subaru Forester broke down at the beginning of our anniversary getaway on the North Sonoma…read morecoast. On a weekend, with no garages and few towing services open nearby, we were left stranded with no way to get around, including to the grocery store to buy food for our stay. We needed to get our car back to the dealership in Santa Rosa so we could get it fixed and arrange for a rental car. We spent hours on the phone with AAA trying to arrange a tow, only to have one company cancel on us and another pushing back their ETA by 5-6 hours and generally acting rude/annoyed. When we explained our dilemma to Santa Rosa Towing Service, they kindly agreed to see what they could do, even though our location was technically further away than the areas they technically serve. The dispatchers were friendly and communicative, and they were able to get a truck to us within two hours of calling. Martin, our tow truck driver was incredibly professional and friendly, and helped us feel at ease in a stressful situation.

When you're stranded on the side of the road at 10:30 pm on a Sunday all you want is a decent tow…read more Anthony at Santa Rosa Towing Service didn't even provide that. Amazing tow = 5 Great tow = 4 Decent tow = 3 Barely decent = 2 Lies = 1 I have a 7 lbs service dog for severe panic attacks. One would assume getting ran off the road into construction cones and busting my radiator would fit this category. Apparently not Anthony... I was told my dog had to sit in the car being towed because people are allergic. That's ok, Doug is hypoallergenic so it's fine. NOPE, apparently that isn't a thing.... I have Doug's service papers on my person. Nope, not even a service dog card works. Dougie was shaking with his heart pounding when I finally got him out of the car. Not acceptable s