Excellent service, arrived promptly despite the bad weather (about 20mins), loaded her up, and was home in about an hour after my initial call. Fare was reasonable, and under some others quotes. Would definitely call again if the need arrises. Thank you! read more

Richard was awesome!! He arrived immediately, had my truck loaded off the street, and backed into my parking spot all in about ten minutes. Fast, friendly, professional, and a great price. I would highly recommend him to anyone needing a tow. I will definitely be calling him again. Thanks, Richard!! read more

This guy was the best! Not only did he jump my car, he tested the battery and FIXED MY BUMBER, at less than the quoted price. Just a fabulous experience. Thanks Richard read more

The best tow I ever had ..Very professional They handled my truck with so much care The nice man evan gave me a cold water I was so hot & thirsty waiting for a tow.. This will be the only Tow company for me read more

Richard saved the day! We needed to move a 40-foot destination travel trailer down a steep hill, at an angle. Our first transport service got in a very tricky situation in trying get the trailer down the hill. Thankfully, he knew he couldn't get any further without risking his truck or my trailer tipping over, and he called Richard's Universal Towing Service. Richard showed up, and with a lot of know-how and patience, guided and helped (with winches, etc) get the driver get out of a real snafu... He was super knowledgeable, friendly, and he really saved the day. Highly recommend Richard's Universal Towing Service! read more

Richard's Universal Towing & Hauling - Towing Near Me - Santa Rosa, California

I had two (yes two) trucks stuck in the mud. I called Richard and he arrived earlier than promised. He had both trucks out in 30 minutes, his dually and winch made it look easy! I highly recommend Richard, he's pleasant and professional. I hope not be be stuck in the mud again, but I'll call him for any towing needs! read more

I highly recommend Richard's Universal Towing!! I had a Backhoe that needed to be taken to the dealer in Santa Rosa. It was not running so I could not drive it onto a trailer, I needed a vehicle with a wench that could pull a 7,280 lb tractor onto that vehicle. I called him on a Wednesday afternoon and asked about the next day. He said yes and his price was very fair under the circumstances. We made an appointment for a 9 AM pickup and the driver showed up about 10 minutes early with the exact vehicle needed for the job. The truck was clean, the driver was excellent and he used great care loading my tractor onto his vehicle. The whole process took just a couple of minutes. They delivered my tractor to the dealer in a very efficient and careful manner. When the tractor is repaired, I have already told Richard that I will be calling him again for the delivery back to my property. GREAT SERVICE & they take Credit Cards another plus. read more

I was so impressed by the service Richard provided. Prior to coming out, he called to verify the address that I had given the insurance company. He also verified the amount that the insurance would cover for his services. I have used other towing companies and never received this courtesy call. Once he arrived at my vehicle, I explained what was going on. He took a look at my engine, shared the options and was able to determine why my car was not starting. He tested the battery and even explained how the battery, starter and alternator worked. He spent a lot of time helping me with the car. I learned a lot and never felt like he was in a rush to get to the next appointment. He was extremely friendly, knowledgeable, helpful, honest and best of all - I felt very safe with him. His services are of great value and I would recommend him hands down! read more

Had a flat tire out in Jenner and I didn't have an actual address plus it was getting dark but Richard from Richard's Universal Towing came out quickly and found me by just describing the area and places I had passed. He was nice and polite. I have recommended to many of my friends. read more

I am so happy I contacted Richard when my son and I needed a tow for his truck. Richard is very professional and takes great pride in his business. We were in an unfortunate situation but Richard made everything so much easier by arriving so quickly to help . If I ever need a tow in the future I know I can rely on Richard! I highly recommend his service. read more

Came to pick up abandoned vehicle. Very fast, efficient, knowledgeable, friendly, professional. Highly recommended!

I needed a very large tool box moved due to the wild fires next to my house and Richard showed up with in 30min and got my tools to Safety! Thanks for the Excellent service. Highly recommended. read more

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Locked my keys in my Jeep and called Jeep Roadside Assistance. After waiting for over two hours, they finally called Richard's Universal Towing and provided me Richard's phone number. Upon calling Richard, Jeep did not provide the correct payment information to him. Despite this, Richard still immediately came out to my vehicle to help me. -He was in the middle of taking his family to dinner and driving his Dad back to San Francisco. Cannot say enough good about Richard and his business!!! read more

Do you know how you'll respond in a crisis? The kind where you are coming home from a 4 hour drive camping trip, and you just end the 1st 2 hour stretch that involved coming off of the very curvy highway 1, followed up by 128, then you get on the 101 and your truck starts to breakdown WHILE towing your 34 foot trailer-kind of crisis? WELL that was us last week. In come our review of Richard's Towing: We were stranded in Healdsburg (thankfully we were able to get off the freeway), and we had to call 2 insurance companies to get our truck AND trailer towed (they are under diff ins co's). Each is going to take about 90 minutes ETA - which was expected for a Sunday AND considering all of the sadness happening in Texas/mid-west. Richard (the owner) showed up for our trailer (he arrived the quickest), and he jumps out of his truck and talks to my husband. Now mind you I had already been in a panic searching for either a rental car/Uber to get home to Vacaville, and had no luck at that point because we also had our little dog with us (2 kids also). But the dog was the wild card since Ubers don't allow them and a rental car last minute was not looking promising, so needless to say I was stressed. Richard says 'who is towing your truck?' My husband says 'we are waiting on that tow truck, 2 different ins companies' and Richard said 'well I am sad I didn't know, I have a truck big enough to tow your truck on the bed AND your trailer.' How nice right? He knew we were so tired (we had already been dealing with this situation for almost 3 hours). Anyway, he was making plans to hook up the trailer and he confirmed the address in Vacaville where it was headed. He looks over at us and said to my husband 'how are you getting home?' My husband said 'we are trying to figure that out now.' Richard simply replied 'get your family and you all get in the truck, I will take you all home.' We explained we had our small dog too, and he said it was not a problem at all and that he didn't want us sitting there waiting to figure that out with our kids. I was elated to say the least! We all wore our masks and he drove our trailer and family all the way home to Vacaville - no extra charges at all. Richard showed, not only professionalism in his field, but he also showed immense kindness to a family who was completely worn out, and even in the middle of a pandemic, he was able to extend peace of mind. We will always be thankful for Richard, and his wife (yes this wonderful woman was with him), and if we have future needs for towing we will absolutely reach out to him again! read more

I needed my motorcycle towed on short notice on a Saturday and the service was outstanding. From the time I called until Steve showed up with a motorcycle trailer was probably less than 20 minutes. Even though the tow was less than a mile I felt their charge was more than fair for the quality of service and the care taken with my motorcycle. I will definitely be using Richard's for all my towing needs in the future. I have to add that I spent almost 20 years in the towing industry and rarely have I encountered this level of service and professionalism from top to bottom. Thanks again guys. read more

I inadvertently locked my keys in my truck been sitting there no still couldn't call anybody for help Richards walked up to me and asked me if I needed a hand wouldn't even charge me I was very impressed I will be using these guys in the future read more

I managed to get a large truck stuck(18,000lbs), after many days of rain, deep, frame deep in mud. Richard came out to help pull my truck free. He was unable to accomplish it from the front. He didn't give up, he attached the problem from the back and used several tricks to pull it out. After several attempts he was able to free the vehicle. It was pouring rain and he was polite and professional the entire time. He never gave up. I couldn't recommend him any more than I am. Five star from the moment we spoke on the phone to the moment he arrived and freed my vehicle. If you're stuck Richards Universal Towing is the way to go! Thanks again!!! read more

Driving my big class A RV on soft, sandy ground, I stupidly got it stuck so deep the differential got hung up....no movement possible. Richard & Pedro came out, assessed the situation, came up with a plan, implemented it and had me out within an hour. They both worked their butts off in a 100F heat wave digging everything out and getting it ready to move. Courteous and professional all the way. Highly recommend! read more

I broke down in Suisun City on a Sunday. I only had 20 miles of coverage thru insurance so I was responsible for the remaining balance. I'm on Social Security Disability and just don't have any extra. Richard himself decided to take a chance and come get me, all I could give him was $180 cash. My bill total was $550 as I had to be put on a flat bed and brought home to Santa Rosa, late in the evening. He brought his beautiful wife and we had a little in common so the ride was, very comfortable in his new truck and pleasant conversation. I would recommend Richard's Towing to everyone! Thanks again Richard, you're a very special man with a huge heart and I Thank you! Cynthia read more

I looked out and they were just pulling up to tow the car. I called out that it was our car and that I would move it. He said well come now and move it. I got down there and then he told me I can't take it down now it's already up,you have to pay for me to take it down. I asked him the price. I told him ok. He asked if it was registered to me I said no. He then said "I can't take it down,they have to come themself and get it".All this run around and said they were closed today to come tomorrow . Yet he had time to come tow the car today. No compassion at all shown with everything going on today. read more

Richard has won my whole-hearted recommendation and he has never even towed my car. But today he drove all the way to my house to return a wallet I lost two days ago. He found it on the street and brought it to me with all cash and cards intact! This shows that he is a businessman with integrity whom you can trust. He does a lot more than towing like free removal of junked cars, tire changes, jump starts and more. CALL HIM and tell him I sent you. :) read more

This is one of those reviews that you hope you never have the need to leave but after hitting an object in the road over the 4th of July weekend, which left my car disabled, I was fortunate to connect with Richards Universal Towing. It took all of 7 minutes from the time I called them until they had me and my car off the highway. They were quick, courteous and economical. If I ever find myself on the side of the road again I will make my first call to Richards Universal Towing and would recommend the same for anyone else who finds themselves in a similar situation. read more

I live in Mountain View and was travelling through Santa Rosa on 101 when my truck broke down on the freeway. My insruance company sent Richard's Universal to help. The truck operator (Ron) arrived promptly, in fact earlier than he estimated. It was early evening on Friday of Memorial Day Weekend and I was heading about a hundred miles north of Santa Rosa for a 3-day camping trip with friends and family. Hoping to salvage the trip, I had told my insurance company I wantd to be towed to Pep Boys so I could hopefully fix my truck and get back on the road. When Ron got there I changed my mind and wanted to be towed to U-Haul so I could rent a truck and contumue on, since I was pretty sure I'd not be able to fix the truck myself. Ron was friendly, personable, and empathised with the sitatuon I was in. He took me where I wanted to go. When it turned out that U-Haul had no trucks, he contiuned to help me and took me to another place. Ultimately, I wound up having to leave my truck in Ultimate Towing's yard overnight. Once my truck was safely at their secure yard, Ron then drove me to my hotel because I had some sensitive items that I couldn't just carry around town. The next morning, Ron was just as helpful and friendly as he was the day before, and towed me to a local shop where my truck is being fixed as I type this. If you need a tow and want a company that sees you as a person and not just as a fee, definitely give this company a call. read more

These guys are amazing. Frank handled a super difficult job way out in the country for me last week. At all times he was friendly, very professional, and kept a calm demeanor even though the vehicle was almost impossible to move because it was so low, and in a very awkward position. The ground was soaked and it was drizzling! He safely drove it from Healdsburg all the way to the dealership in Santa Rosa and after nearly three hours, he was still kind and courteous. I would definitely recommend this company and will be sure to use them in the future. read more

These people don't wanna help you out. They want to take your money. Employee was yelling at me when my car was getting towed for 400 dollars. Didn't give me any warning on getting towed. Left me stranded in Santa Rosa. This place is a scam. read more

work truck was stuck in mud. received EXCELLENT prompt service!!!! went above and beyond than what was accepted. THANK YOU!!!!!

My daughter's alternator went out at 1130 pm last night after waiting for 3 hours for state farm to find a tow truck that would actually come out and save her they called Richard and he jumped up at 230 am rushed to our location and towed her vehicle home. He went so far as to check to make sure what the problem was. He was professional, friendly, and fast! He will be our go to company when we need a tow. read more

Excellent service, clear communicator and no b.s. Super friendly and helpful. Could not have worked out better, thanks Richard! read more

Totally didn't catch the guys name, but it took maybe twenty minutes for him to come, three more to get the keys I had locked in my car out and I was on my way! He was personable and sweet, not to mention pretty gorgeous. read more

I had the best experience with this towing company. The employees were extremely helpful and kind. They came quick and went above and beyond by helping figure out what I should do with my car. I highly recommend Richards Universal Towing! read more

The driver was fast, professional, and very careful with my car. 95$ for an after hours tow was very reasonable. What more do you want ?

Had a terrible experience with this company... I was treated with complete disrespect. If I could leave zero stars I would

Wow! I can't say enough- called on a Saturday afternoon after three other calls to places that told us they were unable to help. Got to us quickly in Sebastopol, easily extracted our truck and did it quickly and for the minimum charge. Very professional, kind. So thankful!!! Would highly recommend them. read more

Tow truck came very fast. Person helping cared about our safety. Price was very reasonable

I live in WA and was in Santa Rosa on vacation. We parked in a closed business parking lot and went across the street to dinner. We came back 45 minutes later and found our car was towed by Richards Universal Towing, through surveillance. Is this even legal?? A person from across the street said Richards Universal Towing company does this all the time and makes a ton of money, they charged us $400.00 to get our car back. Did I mention the business was closed where we parked. Watching parking lots through surveillance is a really slimy way to do business. read more

I needed some automotive assistance at about 10:00 tonight. Called a couple of 24 hour tow services and was told no drivers were available in the Santa Rosa area. I called Richards Universal Towing and someone came right out. I highly recommend them. read more