Honestly great service and super nice! I was a little upset at first but they explained everything and gave me the paper work I needed without even having to ask. read more

This company told my car from an apartment complex unlawfully so even though they took pictures that looked very damning anyone can alter photos to make text Pop which is what they did when they told my car. They need to come up with a new process for companies towing vehicles from spots that are not well marked. When calling to get information about how and when they told my car they don't keep record of any of these incidences which is very telling of the business practices this company and the apartment complex keep. They are processed currently makes me believe that they have some type of nefarious agreement for towing cars off of their property. This is a bad look for visitors for the apartment company "The marq" and this towing company. $550 later and a walk of shame I had to walk home 11: 00pm at night. read more

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I parked for approximately one hour in a shared-fence area adjacent to The Spot. There were no visible signs indicating that parking was restricted, nor were there any warnings that vehicles would be towed. When I returned, I discovered my vehicle was gone. It was only by chance that I noticed a tow truck removing another vehicle and realized my car had been towed--not stolen. I called the number listed on the tow truck and was told my car had been taken to a lot a few minutes away. I was driven to a dark, unlit, and unsecured lot where multiple tow trucks were parked and several individuals were being forced to sign paperwork and pay large sums of money in order to retrieve their vehicles. I had no choice but to comply. I paid $665 and signed forms in poor lighting, under pressure. Once I got home and reviewed my receipt, I noticed a $136 "one-day holding fee"--despite the fact that my vehicle was actively being lowered off the truck as I arrived. My car was never "held" on the property for a full day, making the charge unjustifiable and predatory. These people are unethical and plan to report them to the better business bureau. read more

They towed my car from my own apartment complex because my parking pass "wasn't visible." The pass was in the car -- it had just shifted slightly out of view. Instead of making any effort to verify or use common sense, they immediately towed it. It feels predatory and opportunistic. They clearly patrol looking for the smallest technicality so they can tow and charge outrageous fees. There was zero attempt to contact me or give any kind of warning. The whole process was stressful, inconvenient, and expensive. Companies like this take advantage of residents and hide behind strict policy instead of showing basic decency or professionalism. I would strongly caution anyone dealing with them. Terrible business practices and no regard for the people they impact. read more

Terrible business practices! Ace Towing in Petaluma towed my car from a parking spot with no signage! *See photo. Then charged me $650 to get my car back! What a racket- the city of Petaluma needs to shut them down! Please read others reviews on Yelp to hear other people's stories as well, because there are many! read more

Ace Towing - Here's the "sign" saying I would be towed if I parked here! What a racket! - Towing Near Me - Santa Rosa, California

This company is a fraud. Towing cars all night in Petaluma in parking lots with no businesses. Vacant building. I saw 11 cars get towed Saturday night at $602 a pop. Aces towing is a disgrace. I really hope the owner gets his oneday.....Karma to the drivers also. Dirty ethics to make $$.. read more

This is a predatory towing company. They partner with a sham "protective services" company to tow cars that are parked on private property and extort the owners with exorbitant fees to recover them. Avoid at all costs. Even if they also provide legitimate towing services, this kind of terrible behavior should not be tolerated read more

Do not give this company any business, This is a predatory towing company. Lot was poorly marked, no signs at the parking spaces, only at the exit and facing the wrong way, so you don't see them unless you happen to turn around. Towed us late on a Saturday, Valentine's Day no less, and charged 600$ to get our car back. Driver was incredibly rude and nasty. read more

These 'bottom feeders' towed my car from a property that is clearly out of business. $665 dollars is outrageous! Don't know how these parasites sleep at night. These predatory practices hurt local business. Makes me want to avoid Petaluma altogether after spending serious cash shopping and dining downtown... 1 star is too high, but there isn't any lower rating available. read more

I've called for help several times and they're rude and misogynistic. They don't do what they say they do. They'll only tow if they think they can rip you off. read more

Very terrible business. The attitude these drives have is shameful. This business should be ashamed. Paid to get car released now have to wait 30 minute for the drive get to the shop where the car is at. After him telling me 30 minutes earlier he was there and will be there all day till 7pm. But here I am waiting and his attitude of having to come give me by car back is terrible. Would never deal with the again read more

Beware - Hostile, Coercive, and Disrespectful Tow Company Review: I had an appalling experience with Ace Towing in Petaluma. On 10/17/2025, three of their employees attempted to tow my 2012 Yukon Denali from a vacant property for sale. They coerced a $180 payment and ignored my financial situation entirely. When my uncle, an attorney, advised calling the police, they told us it didn't matter and the cops would side with them. One even said I was "mad because I got caught." The employees were intimidating and hostile: * A white male in a white truck with a goatee, aggressive demeanor * A heavyset Hispanic male, confrontational with body language suggesting aggression * A Mexican male with tattoos covering his face, glaring at me and my 15-year-old daughter After this incident, my car's stock air ride suspension was damaged, creating a whining noise while idling. This is not parking enforcement -- it's opportunistic harassment. They showed no professionalism, no respect for the law, and zero concern for my family. I strongly advise avoiding Ace Towing entirely. read more

Towed my loaner car. I'm a single mom in nursing school full time, working full time and the refuse to let me get my temporary car back. My car is in the shop. Of course my sticker permit is stuck in my car because it's a damn sticker.... I need the car to drop off my kids at school, get to school and get to work! Due it was in my parking stop for days and it got towed last night read more

Ace Towing is a racket and works with businesses to make money off towing innocent people not breaking towing law and then creating confusion around where your car is so you can't pick up your car. Make sure they tow your car within 10 miles and store it there overnight or they are breaking laws, which they do. Do not trust or hire this business. They also hung up the phone on me and were extremely unprofessional. read more

My vehicle was towed there due to a collision. I didn't set up the tow, the police department did. I wanted to grab my glasses so I could see, and they wanted me to pay $150 for the weekend fee just to get my glasses. my insurance was paying them for it having being stored there, I wish a company would have some simple act of empathy on people who have the unfortunate event of having to have their vehicle with them I wish they would have even considered to look for the glasses themselves and hold them at the counter, but business is business I guess. Nestor's towing in Santa Rosa would have got my business if I could have set the tow up. read more

Kimberly was amazing!! I can't speak for anyone else there at Ace Towing Santa Rosa... but she was an absolute angel!! My car was towed on a Saturday night... couldn't pick it up Sunday because they were closed but when I went on Monday Kimberly gave me a huge break mostly due to my personal circumstances. She gave me a significant reduction in towing/storage fees. I won't list the details but again she was suuuuuuper helpful and gave me faith that there are still decent kindhearted people in the tow business. Everyone isn't always out to get you. Sometimes you get lucky/blessed. Thank you Kimberly!! read more

I hired a pet sitter (18 year old high school student) while I was out of town for two weeks. Unfortunately, my pet sitter's car was towed in the middle of the night out of MY space for not having a parking permit. I called to explain the situation and confirmed with Ace Towing that my pet sitter is allowed to use my space, and they did not care. They proceeded to charge her $650 for the one hour that they had her car. Meanwhile, the parking lot was sketchy and unlit. Despite me giving privileges for her to use my space and communicating that to them, they did not budge on making her pay $650 to get her car. Of course I reimbursed my pet sitter, but I am extremely upset about the situation and the horrible customer service. read more

Today I went into ace towing to pick up my vehicle due to a parking infraction. When I arrived at the office at 8:05, the doors were unlocked and the office was empty. While waiting for service, I stood at the front counter and notice in front of me. A stack of invoices including names, phone numbers, addresses, make model, license plate number, last 5 of my VIN, Along with traffic infractions, sitting face up in a small file bin. I was left alone in that room for about 10 minutes. Until somebody arrived After paying my bill, I brought this to the attention of the staff who had processed my transaction, and let them know that it felt like a violation of personal information. The response from the staff member was that I should not be looking through paperwork, and that they file those documents daily, where she gestured to a lose and unlocked file folder right next to it. On the front counter. I explained that regardless of my individual intentions, I know that my information we'll be on top of that stack later that day, where anybody can view my personal information. I explained the importance of keeping people's personal data and information safe and the staff completely disregarded my concern. I am concerned to know that in giving my information to this company that it is not safe. I really hope that this company takes the time to ensure the protection of people's personal information moving forward. read more

I want to give the highest praise to Ace Towing and especially to the manager, Kim. Even though my girlfriend Brianna and Kim first met under rough circumstances, Kim went above and beyond to turn things around. She showed genuine care, understanding, and professionalism, making a difficult situation so much easier for us. It's not often you meet someone in this industry who takes the time to truly help, but Kim did exactly that. Because of her, we left feeling respected and supported. I would highly recommend Ace Towing, and I'm truly grateful to Kim for her efforts. read more

They are so lazy that they won't even take a flashlight and shine it in your vehicle to do a quick check before taking your car out of your own registered spot out of the low income apartment complex and then charge you $500 and tell you that the "private security" called on your car when we don't have one...my parking pass fell off my rearview mirror onto the floorboard of my car, I literally held it up to the incredibly rude lady and said look here it is!!! And she said try some tape....wow just wow. Not only do they not know what customer service is they make commission off the unfortunate. They are scum, and that front desk lady is a really bad representation of your business Randy, poor guy his business is going to shit one lousy employee after another. You guys are lying thieves! read more

Bunch of piles of #$$&-.Con artists. Can't wait until I add photos. They'll wait an take everyone's car, truck, Up to 10 at a time. read more

Ace Towing - Rip off artist on Keller st. Beware of parking there by Volpi's. I've heard of $650 fines. - Towing Near Me - Santa Rosa, California

They illegally tow cars from private property. Actively breaking California towing laws and lying to your face about it. He only dropped the car cause I was on the phone with police and he knew what he was doing was illegal. Know your rights people! These guys will try to scam you. read more

Went to the Windsor town green on Thursday night to be with family. I have a current California disability placard and proceeded to find a close parking spot. Drove through many streets for about 30 minutes to no avail in finding either a regular or disabled parking spot. Decided to park at the Oliver's parking lot and displayed the placard. Came back at 8:30 with my wife to get in our car and drive home. No car present. Talked to a gentleman who apparently was in charge of calling tow companies to remove cars. He mentioned to me that at the police dept. that there were 7 disabled spots. I had driven thru there, no spots and a sign that stated police vehicles only. Cost $485 to retrieve the car out of impound. No justice for the elderly and disabled. read more

This place shakes people down. Watched us park in Windsor then towed us and charged 650 dollars for holding the car for 2 hours. This should be illegal. I don't know how they sleep at night. A bunch of scum bags and thieves! read more

Car was parked in an empty lot for 30 minutes to run and grab a quick bite to eat with my pregnant wife. Sure enough we come back and my truck is towed. Called the number on the sign and spoke to rude and unhelpful operators. Uber took us to a completely dark lot with zero lights anywhere and I was forced to pay $650 to get my truck back. Everything about the process was unnecessary and excessive. Total f***ing racket. Not sure who was requesting them to tow cars on a Friday evening read more

We were at the Thrusday night market in Windsor tonight this tow company are a bunch of crocks they had a look out and were towing people's cars left and right they left a mother and young child without a vehicle when we asked them if they could do a drop fee for her they said there was no such thing as a drop fee in California anymore your company should be ashamed of yourselves I will be checking with CHP in the morning to see if what you are doing is legal . read more

$650 to get my car!!!!These guys are the most disrespectful, rude, arrogant pieces of s$&!. Several folks got their vehicles towed while watching music in Windsor. Kids crying cause they don't know what's going. Call Ace to find out what's happening and rude, hung up on people. It was pulling teeth to find out where our vehicles were. You get there and they're all lined up in their trucks with big smiles on their faces. SCUM!!!!!! read more

They gave me a written warning on my windshield that they were going to tow my car for expired tags? I'm parked in my own gated community?!! Not that it's their BUSINESS whatsoever, but I had plans to get new tags soon. Who do these people think they are?! read more

If I could give zero stars I would. Parked our car in an empty lot in downtown Petaluma last night for less then an hour. Came back and our car was gone. We asked businesses, people, and the police, if anyone called to tow the car and they hadn't. We call the number on the sign and the person who answered the phone was so rude and not helpful. We take an Uber less then 2 miles down the road to a dark dirt road with no lights whatsoever, no office, nothing. It felt like we were going to get murdered. Thinking we were at the wrong place, we call this sham of a tow company and they said we were at the correct place and the driver would meet us soon. Two tow trucks finally arrive and made us sign some bogus forms and pay them $650 to let us in the gate to get our car. We will be contacting the better business bureau and filing an official complaint. read more

I actually want to give zero star to this towing company or negative star if I can. They are the worst, rude, unprofessional, crooks. Not enough words I can describe. I was parking at my condo without parking permit because my sister came to visit totally understand that it my false, saw my car about to get tow. I ran out to stop them, beg them nicely, argue with them etc. nothing work. They literally just want money. No human heart, just full of rudeness. They told me let call the cop, I said go ahead let call them. They don't call them !!! They just kept asking for money. I truly want the cop to settle this for me ! But those asshole won't do it !! These people are the worst nightmare !! Do not ever do business with them. THEY ARE JUST F****** SCAMMER read more

I am so angry with this company they are the biggest scammers my daughter went to visit her friends and was parked in a normal parking spot and Ace towing decided to tow her truck made us pay $650 dollars to get it back, he was a nasty careless person she had no warning or anything I'm so so angry his name was Danny he was a nasty careless person she didn't do anything that was violating he said security reported her parked in a spot with no parking pass apparently even though the spot had no number. read more

My mother showed up to my home because I was going into labor, she was gathering my things and heard her car alarm go off.... She was being towed !!she tried to tell the man she was here because she was taking me to the hospital. He told her "listen lady! I don't care about your problems!" Mean while I'm pregnant! Trying to get down the stairs , having contractions and I said please I need to go to the hospital! What is it going to cost to drop her vehicle. He charged me 150 dollars and had me sign paper work while I'm having contractions and could hardly stand and focus!! So needless to say, you can be dying and need to go to the hospital and they will take your vehicle. Also said she was parked in a fire lane that there is NO red anywhere and it was in front of MY parking space not blocking anyone's cars! read more

they were rude and expensive didn't even leave a note when they towed it and there were no posted signs nearby saying we couldn't park there

Rude service and harassment from the tow truck drivers . One even circled my home multiple times in an hour left and came back to do the same thing another couple times even just sat outside my home. read more

I was parked at Safeway for no more than 30 minutes and when I got out of the store my car was gone because I was parked "after hours" according to Ace Towing but I dont understand why my car was taken away if the store was still open after hours. I had to pay $550 just to get my car back that same day. And then the person driving the towing truck had the audacity to blame the high prices on the CHP when I asked why the price was so high if my car wasn't even in the shop for more than a few hours. read more

Absolutely awful company and I don't understand how what they do isn't illegal. I briefly double parked behind my own car late at night at my apartment complex and they took my car. I asked the tow truck driver who called him and he told me nobody did and he just drives around specific lots looking for people to tow. So nobody called them and they just do this because they can?? The tow truck drivers literally carry a credit card scanner on them so you can pay them immediately so they're literally stealing your car for an hour and then holding it ransom until you pay them back. It costs $650 for them to steal your property. Make it make sense. read more

I've witnessed the heavy set Mexican dude from ace illegally tow multiple vehicles. no notice, no warning, not in a fire lane, not in a no parking zone. I've called the company before, just to have the guy act like he wanted to fight, saying to "come get him" etc etc. but when he has his chance, runs off like a lane. has attitude of someone that'll do something, but reality is he's a chump. not used to dealing with little wimps like that. he's the size of three full grown men, but def don't have heart like one. keep doing your illegal toes, smack talking, acting superior. it'll catch up with you one day. read more

Horrible company. Destroyed our car upon tow. Did not want to take any responsibility. Disgusting attitude from staff. Stay away from this establishment!! read more

I give Ace Towing in Petaluma NEGATIVE 100 stars. BEWARE! This is a scamming & predatory tow company lurking in the Petaluma/Sonoma area. We parked at Autozone after business hours. The lot was being utilized by at least 20 cars. There were 0 visible signs saying no parking & no streets lights period. We returned after about 40 minutes to find our vehicle had been towed. It was so curious, we actually believed it had been stolen! We called the police who notified us our car had been towed by ACE! These 'employees aka sharks' came back in two tow trucks & were rude--- talked jokingly at us, & tried to justify their behavior in singling out our vehicle amongst a full lot of parked cars. Then they joked about how much fun we'd have paying $460 to get our vehicle back from a tow lot only 3 miles away. The driver at Ace Towing also explained he runs security for Autozone suggesting a clear relationship between these two businesses in regards to scamming unsuspecting good people & patrons in the Petaluma, Sonoma area. $460 is more than a tow in NYC or SF. These businesses should not be trusted. The community should beware & question all businesses that support this in a commercial area--especially during cautionary times of Covid when businesses need support. read more

Ace Towing - Hidden parking sign.. - Towing Near Me - Santa Rosa, California

I got my car towed by this company last night and while it's frustrating getting your car towed. I would say the more frustrating part would be when you are connected to the caller (after hours of operations) they say it will be $600 or so to get your car the same day. However, what they do not tell you is it will be cheaper to go the following day during hours of operation. Getting towed is expensive enough but at least they could let people know of this. Hope this helps anyone who's had their car towed by ACE. read more