It is an unfortunate dealing of the universe that I chose this agency as my insurance. For the…read morelongest, I have been a State Farm customer, I was pampered with excellent customer service and unbeatable premiums, heck I even remember days in which I check my email to find that my State Farm agent sending me ways how to discount my already discounted bill (looking at you, Drive Safe and Save). However, and due to a State-to-State transfer, I had to blindly select this agent as my insurance broker, and that's when all hell broke loose. Insurance bills/cards being delivered two months after the fact (blaming the USPS as their reason), dropping the ball on updating my billing method because for some reason it got reverted to my oldest credit card "when the transfer happened", my old renter's insurance still active despite the fact I moved from that place (and the State) 3 months ago, up until last week, and this is true, Kelli from their office got mad at me (I still can't believe someone at fault still getting to be angry at a long-time customer) because as I called to see if they had my address right (because it was jotted down funny on my mailed bill), she told me "by the way, your account in closing status", and for that, I was undoubtedly furious, I had responded to all their requests with exactly what they wanted. While all of the above is "sad" funny, it really is comical that I am having to deal with this agent, as that even that I am logging in today, I found out that my Drive Safe and Save (my favorite discount) was disabled, and NO ONE from this agency even bothered to discuss that, I am guessing customer satisfaction is not what they are after. The sole reason why I still am dealing with this agency, is I want to give them benefit of the doubt, dreaming of someday getting the same standard of service I got from my Texas State Farm agent...

Very friendly and professional office staff, 100% of the time, no matter when I call or who I get…read moreon the phone there. It really does feel neighborly talking with them. I originally went to them because a friend recommended them because their rates were lower.

Barraged with calls and texts claiming I made a request for homeowner's insurance from someone…read morenamed Devin. I'm not a homeowner. I did not request a quote, nor would I ever request a quote from an agent several states away. Likely a scam, and they probably buy stolen contact information from hackers. Completely unethical company. If you're legitimately looking for insurance, look elsewhere.

The employees at this agency have always gone above and beyond for me and I have recommended to…read moreeveryone I know. Velda has been the best contact I've ever known for insurance.

I love working with this office!! I have stopped by numerous times with questions and they are…read morealways outstanding with their customer service. I've had to replace my windshield twice and everything has run so smoothly. Thank you, Phillip Pool's Office Your the best, In today's world that says a lot! Anita Hartman

For 10 years with this company, let's say I pay 125 bucks a month do the math on that I never had…read morean accident. I don't have any speeding tickets matter fact the one I had one but got rear ended wasn't my fault. I ask for a $25 late fee to removed and they said sorry already gave you removal for the year probably paid over $10,000 to these lames and the best they can do is give me one $25 late removal a year . Wow forget the Crip in bloods insurance companies the biggest gangsters. So glad I fought for this country that don't give a Phuck about anything but money greed is one of the 7 deadly sins.

I am moving from Arizona to Arkansas and called to get a couple examples of coverage for home and…read moreauto by zip code. I spoke with Tiffany Dillard who went out of her way to answer all my questions. I kept her name and number and today I had the pleasure of meeting Tiffany at her office. I was very impressed by her knowledge and complete familiarity with her products. She helped me sort through some issues I was confused by and even spoke with my realtor, my buyer's realtor, and my hometown State Farm office. This gal is way smart and very personable. Go see her.

Brad and his team at Adams Insurance have become an incredibly important part of how my family…read moremanages risk across our portfolio. You don't realize how important customer service is in an insurance broker.. until you do. Give Brad a call.

I have used them for many years and find them to be professional, knowledgeable and efficient…read more Brenda has handled my returns without any problems for years.

For the first time in my life I felt like my financial situation was larger than I was equipped to…read morehandle. Brenda Charron accepted us as a new client and did a professional job of helping us get properly situated in business and tax questions. I am pleased with the results.

horrible company. they took advantage of my friend and his insurance claim for a home claim…read more he was declining with dementia and should be charged with elder abuse. the adjuster said all the carpet needed replaced， they gave 10% on the hall to replace carpeting that was 5 years old. use anyone but nationwide， they are not on your side

James Bryan's office is amazing. They are so friendly and helpful. I called today to have my car…read moretowed. I was given immediate attention and help in getting a tow truck in less than an hour! I so appreciate the fact that these fine people are interested in your as a human being and helping you meet your needs and solve your problems. I am a loyal, grateful customer. Thanks!

Leticia is seriously so knowledgeable and so patient with you. I've been going for at least three…read moreyears and every time I feel like I learned something new with her she helps me understand where my money is going and why it's going there!! I will be back EVERY year

I filed my taxes today at Lety's Tax Service. She was great; very knowledgeable and informative. I…read morefelt very comfortable with her. Everything she said makes sense, and she was just as nice as you can be. She was very thorough, but didn't drag it out longer than it needed to be. I'm also very happy about the cost. It was very, very reasonable.