Me and my wife shopped for the first time at this Gerrity's Ace hardware store in Clark's Summit…read more After we found the items we needed we went to check out. My wife questioned the price published against what the cashier charged and the cashier said "listen lady I don't handles the prices here and can't help you". My wife was in tears when we got to the car, so aggressive and unprofessional. It was an insignificant amount, but to me that wasn't the point. If a store misleads, that's isn't right. Plus and young cashier being rude. I returned to the store and requested to speak with the manager and asked the cashier if she could join us. He said it was just a communication problem and I disagreed. I recommended to the manager a better approach in the future for his employees to take such as "I sorry ma'am, let me get someone who can help with getting the price straight" but he exploded and said I was insulting him as if he he couldn't take any advice. I was trying to help a young manager improve things. But he threatened to not help me and asked me to shut up. I will never shop here. The manager there was very condescending and wasn't going to take advice. I now understand why the employees treat customers like they do. Horrible service and I will never shop at this store again.

We had a great experience at the Clarks Summit Ace! In my opinion Kevin and Bill went above and…read morebeyond my expectations by going online to make sure that they were getting the proper part that I needed and then finding the desired part on their shelves. I have always been pleased by the customer service I receive at this store but this time they really devoted a lot of time to make sure they had it right. Thanks guys!

Good: good selection of products and appliances. Bad: the…read moredelivery sucks! They sent 4 guys here to move my old washing machine out and install my new one. None of them spoke English and made a mess out of my nice clean apartment. They came trudging in here with muddy shoes, stomping mud all over my carpet, ripped up part of my kitchen carpet and tore my pet gate off the wall, necessitating me to re plaster the wall. The landlord was about to blame me for "property damage " too! Shame on these idiots!

We purchased flooring from this store and had to wait three months to have it installed. So the…read morebamboo flooring was put down. I thought all things were good until I wiped the floor off to clean up all the dust and footprints. I noticed spots on the floor, I took photos then went into the store and showed all the photos. Well needless to say it took months to get it resolved and guess what they tried to say we did that to the floor. I said are you kidding me, what kind of people do they have representing Home Depot? I spent lots of money on this floor and for them to insinuate I did that to the floor. Never will I do business with this or any other Home Depot again and I have been a customer over 16years.

Went today and purchased two generators. Guy came out and was complaining that he had to bring them…read moreout. Then just dropped it off,walked back inside with no offer to help load the two generators. They both were heavy generators. Someone just walking by ended up helping. But bad attitude, complaining, and just dropped them off on the side walk not by the car.

They are supposed to close at 8:00. I drove all the way there from lake Wallenpaupack and they were…read moreclosed by 7:50! Here are the two employees leaving at 7:56. They saw come to the door but hid from me. Bet they got paid until 8:00! I don't appreciate wasting my gas and time for these two losers to leave early. And for anyone that goes by the hours posted on this site it is wrong. The door says they are open until 8:00!

Let me first state that besides what I am writing my review for, the staff at Lowe's have been…read morereally great and other departments. I wrote a big review on HD's yelp regarding my situation with Lowe's and why I went with the HD, but wanted to go into detail of my experience with Lowes. This review pertains just to flooring because as I had mentioned above, everyone and everywhere else in the store was great to us. We went to Lowe's as we just purchased a home in Clarks Summit and one of our immediate to do's was to purchase new carpeting for the living room and 3 bedrooms. We were needing new carpeting installed at the least, a week before April 6th, 2018 to air out for my fiancee's bachelorette weekend and the bridesmaids coming up for it. We went because of their promotion with free install, which I know can save you a couple hundred bucks and free moving of furniture etc (this is extremely helpful as I tore my shoulder and had surgery just short of a year ago come next month). Cool, so we go in and look at carpeting (particularly stainmaster cause we do have a dog and I like being outdoors and just forget to kick my shoes off, etc). As we are looking around, we come across some laminate flooring and after some talking, we decide the two smaller bedrooms will get the laminate, but ask Joe if laminate is installed for free as well if it totals more than $699 and were told, YES, in front of myself, fiancee and her parents. So we think, damn, that's a good deal and no brainer for us. We finally pick out our rugs and put our deposit down for the measuring of all 4 rooms which I believe was $35. Measuring was done within 2 weeks while I was away for business and my fiancee was present for them to come and do so. They come in, do their job and leave. We go to Lowe's afterwards when the estimate is done, to see our price and pay for it. Thankfully we did because the wrong colors were going to the wrong room! Also, we saw we were being charged $1k for installation of the laminate. $1k! When the material of padding and flooring was $1,005! We decided to learn on youtube on how to install laminate and though my butt cheeks and thighs were burning for days cause of the walking up and down to use my miter saw and getting on the floor to install, it was worth saving a thousand bucks. We brought this up to Paul (May have got his name wrong, as Joe who we did everything with wasn't there) and he apologized and said there must've been a miscommunication. We went over everything and he showed us the transition pieces that were going to be used and we saw it wouldn't have matched well with the flooring the rug would've met in the family room and kitchen. We decided to cut that out as well considering our transitions were still in perfect condition and couldn't figure out why we would've needed them in the first place. (we were being sold on something we didn't need) We were told one color will take up to 6 weeks to come in as it was special order, no problem cause it would've left enough time for it to air out before my fiancee's bachelorette weekend. Come install day, the guys brought a rug that was cut incorrectly (it was cut to the size of the master bedroom), but THANKFULLY he brought 2 pieces the same size (sarcasm) and would be able to do the living room, but with a HUGE seam running in the middle of the living room! We told him no, but he kept trying to tell us he would make it so the seam isn't noticeable, but nah, with time it will be and if I am paying a couple thousand for rugs that have a 20 year warranty, I want it to look good for at least 15 if I get it cleaned yearly. The district manager talks to me and says that they will get the rug within 2 weeks for a new install and apologized a thousand times. I get it, mistakes happen cause we are human, but I didn't appreciate him (installer) trying to get me to bite on a obvious flaw. This was Mid February. Come March 13th, I see HD is running the same special, but no cost for removing carpeting. So I say we go the 14th to Lowes and cancel our order at this point and look elsewhere. What happens? Lowe's calls us saying they have the carpet that was cut incorrectly and can install and I ask, where's my master bedroom's carpeting and get told it still isn't in. 9 WEEKS AND YOU STILL DON'T HAVE IT?! SHOULDN'T THIS HAVE BEEN SORTED TO SEE IF A RUSH CAN BE DONE?! I tell them no thank you and went to Lowe's, cancelled my order. When I went to customer service and explained the situation, the woman, who was a sweetheart looked at me with a "WTF, ARE YOU KIDDING ME?!" face and told me she will get this cancelled and reimbursed to me + the non refundable $35 for measuring/deposit. After that, went to HD and had my measuring done and carpet was scheduled to April 6th (bachelorette's weekend), but had to reschedule it for the 11th. We started the total process on the 15th when we paid to get everything in motion and cancelled March 14th. 2 months later!

Horrible customer service! Or should say 0 customer service! Ordered a freezer found out it was…read morenot garage ready and tried to cotact them. Haha yea after you get around the stupid robots on the phone you sit for an hour on hold before someone hangs up the phone! I spent all of Friday trying to speak to someone and it was impossible! I left several messages no response! They emailed me telling me that they were delivering the unwanted freezer i emailed and tried calling to no avail luckily I used my visa card and was able to stop them from stealing my money! Beware never purchase at Lowe's!!!