Good: good selection of products and appliances. Bad: the delivery sucks! They sent 4 guys here to move my old washing machine out and install my new one. None of them spoke English and made a mess out of my nice clean apartment. They came trudging in here with muddy shoes, stomping mud all over my carpet, ripped up part of my kitchen carpet and tore my pet gate off the wall, necessitating me to re plaster the wall. The landlord was about to blame me for "property damage " too! Shame on these idiots! read more

We purchased flooring from this store and had to wait three months to have it installed. So the bamboo flooring was put down. I thought all things were good until I wiped the floor off to clean up all the dust and footprints. I noticed spots on the floor, I took photos then went into the store and showed all the photos. Well needless to say it took months to get it resolved and guess what they tried to say we did that to the floor. I said are you kidding me, what kind of people do they have representing Home Depot? I spent lots of money on this floor and for them to insinuate I did that to the floor. Never will I do business with this or any other Home Depot again and I have been a customer over 16years. read more

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My dishwasher delivery was rescheduled at least 4 times. When they brought it, they came on the wrong day and didn't even install it, they just left it in my living room. When we finally heard back, they said we had to get foam wine to install I t ourselves. Now I'm left with the old one. Terrible service from top to bottom, except for Bill K who did a great job with the sale. read more

So before I decided to write this review, I wanted to look at the other ones to see if anything has changed or stayed the same. The last review is literally over a year old, so I figured this may be a good time for some fresh air. I suggest reading through just to give a better understanding of my HD purchase. I recently visited the HD for some carpeting as their competitor aka Lowes completely screwed us on carpet install. Just a little back story... We went to Lowes as we just purchased a home in November 2017 in Clarks Summit and wanted to get new rug installed, both in the living room and master bedroom. While at Lowes we came across some laminate flooring and after speaking to the employee for that area, asked if the free installation rolled over into laminate install as well and were told, Yes. So we pick out our carpet and padding and schedule a measurement so that we can get a price for everything. Boom, they came and measured and we go to pay. (This was just after the New Year). When we get there, we are shown our cost for everything (materials + free install + fee for removing carpeting etc). We than saw we were being charged $1k for laminate install for 300 sq ft. (This will be spoken of in detail on a review I will be leaving on Lowes via yelp). We decided to learn on Youtube and got it done. The pricing of the rugs came to just over $2,100 from Lowes. Come March 16th, tired of waiting and I go to Lowes and cancel the entire order. NOW... We drive to HD right after we left Lowes and were greeted by someone as we walked through lighting and told them we were looking for carpeting and she walked us over to Flooring and introduced us to Carlos. Carlos asked us what were we looking for in terms of comfort, texture, color and showed us a few samples. There was no rush or pressure. He even walked away a couple times without any hints needed to give us time to look and think. We went away from the rugs that would be in stock with 5 and/or 8 days (can't remember the guarantee) and went with one he said would be in within 2-3 weeks. Before leaving, we asked for the samples with all the different colors of 2 brands and signed them out, put them on our floor at home and left it there for a day to see what stuck out to us. The next day (3/17) we went in, put our order in, paid a deposit of $35 and were told we would get a call regarding measuring. The same day, we get a call with a measurement being done the next business day which was Monday. The guy called me at 730AM and gave a window and showed up on time. We were than called by the Atlanta office and I spoke to a nice lady named Michelle who went over everything with me and sent me a floor plan of the rug install which would show where any seams would be and I would sign off on it if I liked what I saw, which I did. Today (3/26), I get a call saying they have an install date of 4/6. 3 weeks total for everything from purchase to install! I had to opt for a date of 4/11 though due to my fiancee having her bachelorette weekend and company coming over, so we didn't want the smell of new rug going on. Total: $1,7xx A $400 saving which is a lot considering we are first time home owners and have our wedding in May. Overall, I am very happy with my transaction with HD. read more

I really need to get this off my chest because it was really troubling. I was at home Depot in Dickson city pa. Today and there was a former military gentleman in front of me trying to use his military discount. Well the cashier said that it's only able to be used on holidays. Then proceeded to ask this man "why are disabled veterans so cranky?" I saw the look on this man's face like why is this person asking me this. Then tissue person proceeded to say again," I mean really cranky." So this man just walked away. I really wanted to say something but I felt that it wasn't worth it. If this person was that ignorant, would it really matter and the man was big enough to let it go. But as I read some of these posts, it just seems like home depot does not have any respect for vets. I don't think I'll be headed back there any time soon. read more

As everyone says, I'd give it no stars if possible, specifically the appliance dept. i'm late in writing this review, as I figured it probably wouldn't do any good. This review is about 11 months late, but I figure it needs to be written. To make a very long story short I went to purchase an appliance package, armed with my measurements, and definite needs and wants. I was guaranteed it all will be delivered and installed and my old appliances taken away, and .I was charged accordingly. Long story short, it was a mess. Appliances did not fit delivery people were completely incompetent refused to haul away my old appliances even though I paid for, I had to hire a plumber off hours to install the icemaker, the list goes on I had to return to the store and re-order appliances that I really didn't want, I was lied to by the salesman twice, including table top microwave Which I didn't want, as I planned on an over the stove model . Well here it is eight months later, and the microwave does not work. I called Home Depot's customer service line as well as writing and got no response.I understand these things happen. When I called the store to inquire about what I need to do as it was under a year old, they told me to just call Whirlpool and hung up on me. I'm writing this to warn anyone to please not buy any appliances at Home Depot. I spent $4000 and ended up with items I didn't wantAnd virtually no customer service. By the way Whirlpool was very helpful and took care of the matter.You have been warned! read more

DO NOT BUY ANY APPLIANCES from Home Depot Dickson City. PA!!! They DO NOT stand behind the products they sell you. They turn you over to the company that delivers the product, who does nothing except deliver and install. I purchased a washer and dryer from the Dickson City store, it was delivered and the FIRST TIME I tried to use it, one hour after they delivered it, the dryer, DID NOT WORK! The power would not turn on, nothing worked except the interior light! I called the Dickson City store and they said they couldn't help me, I needed to call the delivery company, who said they could not help me, that they were not a service company. The delivery company said it was the manufacturer's problem and I would have to deal with them to get it fixed or replace!!! WORST SERVICE EVER I WILL NEVER BUY ANYTHING FROM HOME DEPOT AGAIN!! BUYER BEWARE!! HELLO LOWES read more

Been to this Home Depot several times. Each time I have a pretty positive experience. Every time I've passed a worker they say hello and ask if I need anything. Tonight one of the employees went out of his way to get something off a top shelf with a fork lift for me. It was very nice of him as the store was very busy. Always a quick in and out, no hassle experience. And, they're always in-stock for the items I need. read more

Terrible customer service. Can't even ask an employee a question. Very unfriendly and terrible attitude. the gentleman i tried asking a question was just rude. have had a couple instances already where customer service falls short. if you don't want to be in customer service or help answer a question over the phone that can be handled in two minutes or less.... find another calling... read more

The Home Depot is my favorite "go to" store where I purchase all most everything for my home. But let me give you a warning about their installation. I purchased a storm door in May along with installation. It wasn't installed until August, thankfully I didn't need it in a rush. Their contractors are all out if town, not local people, so they are not coming to Scranton to install one door, you'll wait until they're good and ready, or have enough business to make it worth their while. Next time will hire my own installers. Once you pay for it, you're at their mercy. read more

As would be expected, this Home Depot has a nice selection of tools and building supplies, but where it falls short is in customer service. I quickly realized that while there were what appeared to be an excessive number of folks running around in orange aprons, each employee apparently has a finite area of responsibility and come across as largely ignorant of what other products and services Home Depot has to offer. read more

I went to Home Depot Thursday to check out the flooring they had on sale. Upon walking into the flooring section I noticed there was 3 young employees all sitting around the desk socializing. An elderly employee (Sue), who was walking throughout the department offered to assist me. I needed 50 cases of flooring and this prompted the other employees to get off their butts. As Sue went off to find the pallets of flooring I needed, a particular young female employee began to comment to the other employees what an "idiot" and a "retard" Sue is (right in front of me). I couldn't believe the lack of respect they had for not only their elders but also the only person in their department that's doing their damn job. I instructed them that I was going to be taking the cases with me. My girlfriend would be arriving with our truck an hour and a half later. As I settled the bill, they assured me everything would be ready for her when she got there. When my girlfriend arrived the service counter was clueless as to the ordered I had placed. She was told shed have to wait twenty minutes before someone was available to grab our merchandise. Meanwhile there is a handful of people standing around DOING NOTHING. After 15 minutes I had called the store and spoke with a manager, Jeff, who apologized and assured me that he would take care of it and get the truck loaded swiftly. A half hour after this call someone finally showed up with our flooring. Worst experience I've ever had at a home improvement center. I will not return to this store. read more

Unlike the other clown writing the previous review I realize that the person in the paint department probably is not an expert in electrical.Well anyway I did not see any people running around pushed the call button for assistance in plumbing and within minutes an employee showed up to help me.I put my decision on which toilet to purchase on their shoulders.No only was it the right advice they gave me I am now also seeing a reduction in my water bill because of the advice I received from them.Thank you so much. read more

these are the nicest people i ever met! jack the manager always helps me out!! im there every other week!!

This home depot is an insult to middle class home owners. Sept 2014 was the 'offense', since then I've been there only to return many of the items I previously bought. Ending up re-buying them at the Lowes down the road. Back to my point. The help, eh- seen better, not often worse. The real stickler was with an associate Carol.(Must have been bucking for promotion because she has a ' I'm more qualified than just to be a cashier' attitude. While at a lull at the 'drywall' end of building cashier, Carol decided to stop my wife & I to 'check our receipt' of a purchase we just made from the cashier at the other end. We walked down to this end because of a very heavy downpour and our car was closer. We are not 'bums' , untidy nor 'just looking to steal something' types. I at first thought thought she was joking, I mean one small bag with one cut off valve? She gave me a dead pan serious look and repeated the request. Had I thought faster , I would have demanded she arrest me first or leave me alone. As seconds went by and with no thank you or apology, I became more insulted & furious. We got into our car, drove right to the front and returned the item for refund. We then went home & went through every item previously bought there and started to return each item. Again only to have to purchase them at the Lowes. I wrote HD customer care for venting, they were as bad as she was with no apologies for inconvenience or bad feelings. As I made my returns, I would walk pass HD employee Carol and on one occasion three 'migrant' workers who HAD 'pocketed' some small items, she made no stop,no request of any kind.. Nor had she demanded 'requests' from any other 'minority'. Was it from fear they might hit her , or cry 'prejudice' ? No idea All I do know is she had an agenda and picked the most harmless citizens to 'harass'. Yes, we're white and in our 60's. Home depot should watch these 'associates' bucking for promotion. It's no wonder I see more elderly home owners now shopping at the HD nemesis. They've made us elderly their own stereotypes. read more