1. JVB PT

    1. JVB PT

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    Chicago, IL

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    JVB PT

    5.0 (6 reviews)
    Closed 7:00 am - 7:00 pm

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    Athletico Physical Therapy - Crestwood

    Athletico Physical Therapy - Crestwood

    4.4(5 reviews)
    3.4 mi

    My fiancé has been struggling with health issues for months and recently sought treatment at this…read morelocation. Before going, they confirmed his insurance would be accepted while setting up the appointment and cover his appointment at 100%. A few days later he goes in for his appointment, which he was told again was covered 100% by his insurance. About a week later we received a call saying they don't take his insurance actually at all and we now have to pay $150 dollars out of pocket. We were busy at the time and didn't have the time to deal with issue or talk to them right then, so we decided to call them later to dispute this issue as it seemed a little fishy. Then today, just 4 days since they called us last, they called us again saying that we owed them $150 and if we don't pay ASAP they will increase it to $500. When I tried to explain to person we spoke with that we were told the insurance was not only accepted by covered it at 100% several times, she then started talking down to me explaining as though I was a six year old child trying to explain deductibles to me all while failing to realize their is no deductible on his health plan. So after having enough of this employee try to poorly describe what deductibles are to me for a plan that has none so it's not relevant at all, I thanked her time and told her I would go above her head to speak to someone who actually knows what's going on. After this pathetic attempt at customer service from the location, we contacted corporate who immediately made sure they understood our situation and would do everything in their power to resolve it as quickly as possible. They forwarded the information to the director for review and we are waiting to hear back. The only reason I am adding a second star is because the corporate customer service was polite, friendly, and wanting to help as opposed to the absolutely arrogant attitude of the employee we spoke to at this specific location.

    I started physical therapy about 2 months ago with Brian and Molly. I look forward to going to…read moretherapy as I know I will feel better. They are cordial and engaging. I practice the routines at home and definitely feel the improvement They are concerned about my injury and explained how each exercise affects my injury. They are an asset to the company. Thank you.

    JVB PT - physicaltherapy - Updated July 2026

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