I brought a brand new, cream-colored $289 horse show shirt to K2 Cleaners for its very first cleaning, and it was returned to me completely ruined. The shirt now has stark white splotches and visible drip marks around the collar -- clear evidence of bleach damage. The fabric is permanently discolored and unwearable. When I brought it to the owner's attention, she repeatedly insisted she "didn't see anything wrong." I pointed directly at the bright white blotches -- she simply denied it. No apology, no responsibility, not even a conversation about how it could have happened. When I asked whether they carried insurance for this kind of damage, she dismissed me with a robotic, "no all done, yes all done," and walked away. This was an expensive and specialty item, and their complete lack of professionalism or concern is both heartbreaking and infuriating. Mistakes can happen -- but refusing to acknowledge them or make it right is inexcusable. Avoid K2 Cleaners at all costs if you value your clothing or expect even the most basic customer service. read more

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I never would have imagined myself turning into that particular customer, but this morning brought out the worst in me. If any of you have gone to K2 Cleaners in Beckett, I suggest you steer clear of them. I dropped off a suit to get cleaned/pressed for a dinner this week, and I went to pick up this morning. I came to find out that she gave my suit jacket to another person. She switched the jackets, so his is still there, and mine is at his house. She had me call the customer instead of her doing it. I spoke to them (and they were very nice), and they will be checking when they get home. The cleaners told me I have to eat the cost of the jacket and buy it, even though they fouled up. I even said I at least will buy the pants because I need them, but I'm not paying for the jacket. She literally stood there and wouldn't sell me the pants. Once I asked if she was not going to sell me the pants, and she said no, I called the store a disgrace and walked out. Guys, I never would have seen myself get angry and frustrated before in my life, but I honestly couldn't let this slide. I had to be the one to call the customer and then pay for a cleaning for an item I DON'T have! Unacceptable service. read more

Great service prices are affordable. Clothes are done in a timely fashion. Employees are nice and professional.

Awful service! The woman who runs the show here accidentally "dry cleaned" my shirts when I clearly asked for them to be laundered. When I brought this to her attention she scoffed at me and would not budge on the price of the service. Needless to say, I will NOT be returning to this establishment. Rude, Untrustworthy, Dishonest... read more

After I picked up my clothes and returned home, I noticed that my shirts didn't look particularly well-pressed. They looked as though they had been laundered and put on a hanger with minimal ironing. For the price, I've experienced much better results. I think I'll try another cleaner. read more