Radon systems did a very good job. The estimator answered my many questions, and the installer was on time, professional, and instructed us on how to periodically check the fan and pressure gauge. The radon has decreased significantly. read more

My experience with Radon Systems was a bit of an ordeal. Initially, the estimator misinformed me about the feasibility of mitigating radon in my home, stating that the upper slab that most of the house sits on couldn't be reached from the basement. However, after receiving contradictory quotes from other companies, Radon Systems revised their assessment, acknowledging that the slab could indeed be accessed from the basement and I booked a time with them for an installation. When the installation date came around, the tech and a trainee arrived and told me that the system would be tough to install and couldn't be done without removing a dryer exhaust vent that was blocking the path that the radon system would need to take. I was told that the dryer exhaust vent was taped in with a type of tape that wasn't designed to come off and I might need to hire a handyman to remove the pipe and schedule a new install. This was frustrating as the original estimator had not mentioned this at all and after waiting a month for this install date and making arrangements to be at the house during the installation, I now had to wait almost another month for a new installation. Also, I found out later that the tape came off the dryer vent very easily and could have easily been removed in a few minutes to allow the installation to proceed on the original date it had been scheduled. Then, when the next installation date came, the tech that came was just the trainee from the first installation attempt, who took roughly 12 hours to complete the installation (what I found online seemed to indicate that a radon system installation job usually takes 3-5 hours) and needed to call a more experienced tech for help countless times throughout the day. There were numerous issues along the way, including problems with wiring the system, and after he said that the job was finally done and left, we noticed that the radon exhaust pipe in the basement was incredibly loud and actually was not even connected to the part of the system drawing in radon from the sump pump. Although the tech was very courteous, a hard worker, and was trying his best, this was clearly a job that required someone more experienced and it's frustrating that the company decided to send him by himself, especially when this tech admitted that this was his very first solo installation of a radon system in a residential house and both people that had looked at the house earlier from Radon Systems said this would be a tough job. After talking with Radon Systems again, the owner sent another tech to correct the issue of the pipe not being attached. He then said he would be back to fix the electrical, which had not been wired well, but it was only after multiple follow ups that a tech was finally sent out. I was then told I would get the results of the radon test within a business day or two. After almost a week passed, I followed up and they finally sent the results. Although the system appears to be working now, the path to getting here was not pleasant and could have been avoided by Radon Systems prioritizing customer service and satisfaction and not just trying to cut costs by sending a brand new tech to tackle a tough job. read more

Radon mitigation system installed fine, and operationally sound. Technician was friendly and walked me through everything, post-instillation. Post-purchase issues proved more difficult. Not much response when initially contacting regarding a potential problem. When finally interacting, immediate push-back and distrust of me as-customer. Looking for ways out of the potential problem, rather than listening and simply saying "Hey, we'll take a look." Was made to feel like simply a bother to them. Product, thus far, seems fine. Customer service post 2K purchase, poor & dismissive. read more

I recently built a house, and had Radon Systems do the mitigation. Brian came out and did the work. He was on-time, professional, very knowledgeable, and quite willing to share his expertise with me (so I understood what was happening and how). I also bought a second house a month later that needed radon mitigation, and used Brian/Radon Systems as well. That job was more challenging, but Brian came back three times to fine-tune the solution to get to Radon Systems "guaranteed result." Again, Brian was a professional. If you can get Brian on your job, I'd highly recommend Radon Systems. read more

I couldn't be happier with Radon Systems. Brian was great to work with, friendly, and gracefully tolerated my inquisitive toddlers. His installation was clean and the system has been operating perfectly. Very professional. I highly recommend working with these guys. read more

We are very happy with our system from Radon Systems. Brain did a great job accessing the install and delivered as promised. Our score is now a 1.1. Brian went the extra mile to install this system even though there were a few tricky spots. We would definitely recommend Radon Systems. read more

We called a couple companies for estimates. Radon Systems was slightly higher, but we were impressed with the quality of the explanation of what would be done and what to expect. After the evaluation we were able to set an appointment within a couple weeks. Technicians came at 8:30 (as promised) and installed a fan and a sub-slab suction system drawing from three points (one basement, two in crawl spaces), leaving an adapter in case they need to add an additional pipe in the future. They left a radon meter and were gone by noon. Five days later the meter was picked up and read. Our radon levels had dropped from 20 to just under 4, which is the guaranteed level. They recommend we have our radon levels tested again in the winter when the house is closed up longer, and if the levels are higher than 4 they will come out at no additional charge and do whatever needs to be done to get the level within the limits. read more

This company was more expensive than other estimates, however they seemed more professional and reliable. Two very nice and professional men arrived on the expected day. One man kindly spent extra time with me deciding where to place the pipes. He explained in detail the plan. The completed work was as expected and the men left no mess. My complaint was that they did not have all the materials to finish the job. I thought they would put he PVC caps on the appropriate pipes when they returned to get the radon test machine. However, they just left them and stated the worker was not certified to put them on. Neither are we!!! My husband put on two of them, but the third is on the roof which is ridiculous that he has to climb on the roof to finish the job. I complained to the company and their response was that they are not coming out to do this. I would not recommend this company to anyone based on their customer service alone! read more