Every employee i encountered was so helpful. I bought lounge chairs and had an issue with one of…read morethem. I called and they were so helpful. When I went to exchange the item the new one was upfront already waiting g for me. No questions asked

I always seem to forget about this place, shop all over without success. Only to come here and find…read morewhat I was looking for. The staff is lovely and will go the extra mile to help. Always a pleasant experience.

Not the experience so far that I would have expected from a high end retailers. We ordered a dining…read moreroom table and 6 chairs which were delivered in May. Two of the chairs had pulls in the cushions and I was told they would send someone to repair them. First repair person showed up with a steamer; second one showed up with just one cushion. The company they outsource the repair to blames them; they blame the repair company. I'm the one left rearranging my schedule and frustrated by the lack of service and accountability. This was very expensive furniture and I had much higher expectations. Maybe 3 stars is too many, but I really do like the furniture, but kind of wishing we had gone somewhere else.

After 24 years of seldom using our formal living room, my husband and I finally decided it was time…read moreto knock down some walls. The transformation of a 1960's home into an open concept was remarkable. Now of course, you are left with the task of rearranging furniture. Backtrack on that, out with the old, in with the new. We have been using Joe Evans at Ethan Allen furniture in South Setauket for many years. Our house has literally become a small warehouse for their furniture. What I love most is the level of professionalism and customer service that we have gotten from Joe. It's not just about selling furniture, it's literally about designing a comfortable and beautiful home. Joe knows the current pieces in the showroom as well as a huge selection of upholstery. I love the fact that a couch can look so many different ways depending upon what it is upholstered in. Most stores don't offer this high end customized option. Enter your typical Long Island furniture store. either get gray, brown, maybe occasionally a blue and some more gray! It's like ice cream, vanilla , chocolate or strawberry. Ethan Allen's 's furniture is worth every penny because you get what you pay for. It is incredibly durable and extremely well made. Certainly you can get less money however, I have not found the sane long lasting quality. Joe has come to our home to help us to measure, come up with pieces and ideas as well as things is small is picking out paint colors/ He now puts it on a computer with an architectural rendering of what the room would look like. It actually came out better than it looked on a computer screen and a print out. I could not be more pleased with the outcome and look forward to many many happy years even if I'm in quarantine. At least I'm in my Shangri-La!

Gina was very professional, informative, and especially responsive when I initially emailed her for…read morea quote as well as during the process via email. We are very happy with our reupholstered chairs.

From the owner: New to yelp but not new to refinishing industry! Refinished pieces available and I am available for…read morecustom pieces. Mention yelp when you inquire.

Let's file this writeup in the category of "Things I never Thought I Would Review." I mean if…read moreanything, I'd probably think I'd be penning some negative words for a furniture store, especially after all the odd, awkward, and uncomfortable experiences my fiancée and I had prior. But no, my friends. Ashley Furniture Home Store of Lake Grove is the opposite of all those unfortunate things you often run into. They shine through as a true winner when looking to furnish the interior of your home (don't let the low Yelp score fool you!) Why? Well let's start with the variety of items available. Ashley balances their styles between modern/contemporary and a more rustic/farmhouse vibe to give you a nice range of furniture to choose from. I'll add in that the prices of their stuff is totally reasonable and probably falls in the middle tier of affordability for furniture (maybe even a little cheaper). Throw in quality that (to this point after a few months of owning our items) seems great and you've got a recipe for success. Though when you really stop and think about your experiences with furniture stores, one of the largest parts to it all is your interactions with the employees. My fiancée and I have quickly skimmed a store and bolted after being hounded, heckled, and followed by staff (even at other Ashley's!). But at Lake Grove, the people working here are exceptional. It's not just one of them. They're all a class act. Let's start with Marcel. He spent a good two hours with us going through bedroom sets, mattresses, payment plans, and even some living room furniture inquiries. The whole time it almost felt like I was talking to a friend who just happened to work at Ashley. Marcel is kind, informative, and honest with his sales tactics which makes you want to return. We did just that a second time a month later. Marcel happened to see us, remembered our names, and even though he was helping other customers, he said if we needed anything to let him know. Wow. You'd say it almost doesn't get better than that, but when we returned to Ashley a third time to finally purchase some living room furniture, we were helped by Patrick (Marcel's partner) and Jeff. Both gave us the same thoughtful attention that we encountered with Marcel. They spent plenty of time with us checking out different sofas and chairs and discussing options. Never did we feel pressured to buy anything. Patrick even took a pillow around from the living room set we wanted to help in matching colors that worked for what we were looking for with an accent chair. It was just another fabulous experience. Overall, Ashley Furniture Home Store of Lake Grove is so much more than the 2 1/2 stars on Yelp that it unfortunately has. It deserves the five star treatment because that's how you'll feel after interacting with this staff and finding some furniture that you'll really love (which we do!). Oh and one final tip: If/when they offer you water, coffee, or a chai latte, take the chai latte! It's delicious.

If i could give them a zero i would! They are not even worth a negative rating! If i ever get the…read moreproduct id be sure to write a review about that but actually receiving the item IS THE PROBLEM. And you will get nothing but a bunch of run around and lies! The situation ws too long to write here, so i sniped the complaint i sent to Ashely in the photo section along with proof the lies they spew! Im actually STILL waiting for the item to be delivered today... and if i ever get it, perhaps ill get to see my poor husband in the hospital. What a joke of a company this is! They are a joke, it would be better money spent going elsewhere! TRUST ME! absolute worst experience in my entire life during the most difficult time in my life. And if i don't get it today, im demanding a full refund. its just not even worth the trouble.

Went today to search for matching recliners to replace existing, terribly worn out ones for our…read moresunroom porch. I knit a lot and there is a tv in that room so I wanted them as comfortable as possible. The salesman (who turned out to be the manager) was extremely helpful and answered all our questions. He even asked where I place my elbows when I knit. The chairs were on sale as a promo PLUS everything in store is 30% off. There was a color of fabric choice that compliments the color of wall. They are in stock and will be delivered next week. I couldn't be happier.

We found out the franchisee for the L.I stores was removed and the stores are all official,…read morecorporate-owned ones. The sales are real now, instead of the same prices with "SALE!" moved from one month to the next. Surprising selection and quality. Likewise very happy to see literally hundreds(!) of fabrics available, including pet-proof. Unlike Raymour and Flanigan, the furniture here is all made in Tennessee, NOT China. We worked with Larry, and were impressed with his knowledge and desire to get us what we wanted. The delays for custom work are lengthy, 'cause of COVID-19 but they are running significant incentive discounts. We'd rather be happy in the long-run with high-quality merchandise that we have to wait for, than cheaply-made mass-market crap we could have next week.

Great service from staff Great merchandise and Great prices! The location is convenient as well!read more

Unhappy customer. Went in saw quilts on sale. Had three packages of same shams and each a different…read moreprice. Quilt I wanted (same brand) one marked down one not. Was told it depends on dates they came in and they came in same date! Manager of store operations Helen said it doesn't matter. The quilt I wanted was hidden in a rack so I'm thinking they didn't want someone to buy it. Unhappy in this location.

We purchased 2 upholstered chair stools via the Webster because my 88 year old mother cannot shop…read morein store for long periods of time. We received the stools,, put one together and brought to her home. She sat in it for the weekend and ot is not comfortable for her. We have the original box, the web receipt, both chairs, one not yet assembled and still on plastic amd we were told that we cannot return them, we can only exchange them. So now, my 88 yr old fixed income senior citizen mother is OUT $171, MINUS SHIPPING AND TAX. think about this before you purchase ANYTHING from Bob's Furniture. We will now make a complaint with the Better Business Bureau.

I was looking to buy an inexpensive couch today. I went to several Bob's and most were a…read moredisappointment. Then I came here. Wow. They were professional and friendly and they had all the things I was looking for (the last Bob's didn't even have the couch I wanted on display). I was very pleased here and finally purchased the couch I wanted. This is a really nice Bob's. Maybe the best in the surrounding area.