Not the top quality furniture we were lead to believe.. The so called Design Consultant Michele…read moreLyden is NOT as knowledgeable as she thinks. She said their furniture comes from North Carolina, wrong it is delivered from a warehouse in North Carolina. The $7100 bedroom set we purchased has a big sticker on the back stating Made in Vietnam! The reason it took so long to build is it care on a boat shipped from Vietnam. Ordered on 9/16/2023 and delivered on 12/23/2023 and one of the dressers was missing as the forgot to order it at the same time. Received missing dresser 1/2/2024 and the drawer would not close as it should, had to call send a video to customer care to verify concern and then they would send a repair technician, 1/13/2024 technician came and said the drawer slide was bent and have to order new ones. 2/1/2024 the technician came and installed the new slides and could not resolve the issue and determined the dresser was not properly put together and would have them order another dresser. 4/20/2024 new dresser delivered top drawers did not close properly on this one. Bassett sent technician out again on 5/29/2024 and determined the drawers were not square and ordered 2 new drawers. So 7/18/2024 the technician came with the 2 new drawer and installed them and adjusted for proper fit. Finally 7 months and 17 days after we received our new bedroom set it is complete. So short story Do NOT by anything from Bassett furniture !!! RUN, RUN, Run AWAY fast as you can.

Marty gives wonderful design advice and service. He has helped with several projects for my home…read more Great customer follow-up and delivered on time!

After shopping all over Charlotte and all the way to Hickory North Carolina looking for a recliner…read morewe stopped here. Wow what a selection and the owner was extremely helpful and honest. Most stores we shopped at wouldn't sell anything off the floor you had to order. I spent about an hour here, trying chairs And finally found one. I had it paid for and loaded in my vehicle in 10 minutes. Would definitely recommend the store.

So happy with the chairs we purchased. And so glad we found David at Savings Unlimited in Midland…read more A totally honest business person and wonderful to deal with. Next time we need furniture, I am definitely shopping here.

My husband and I decided to buy a new refrigerator before Thanksgiving. We went on Sunday 11/13 and…read morelooked around to see what we can find. They had a lot of selections to choose from. I fell in love with the Samsung Bespoke 4-door refrigerator. After inspecting the refrigerator for damages I felt comfortable purchasing it. It had a couple of dings on each side which I was completely cool with because no one would see them. JT gave us a great deal on the refrigerator. JT advised us that they will call us on Tuesday to set up delivery for Wednesday. I guess the first inclination of a problem is when I didn't get a call on Tuesday. I called JT on Wednesday morning to see what time my delivery would arrive. He advises me that they are still working on a schedule and he will call me later. About mid-day still no call. I called JT yet again and asked what time my delivery would arrive as I had some running to do. He advised me to do what I had to the drivers would call me when they are on their way. Well, the call NEVER came! My husband called on Thursday to find out what was going on. He was advised that the driver hurt himself and was at the emergency room so they were trying to get help from other stores to assist them with the deliveries. We advised that our refrigerator would be delivered towards the end of the day. Nope...never happened!! Towards the end of Thursday, my husband was informed that the helpers quit and that we would not get our refrigerator till Friday morning. Friday morning came and went. The drivers got to my house around 4 pm to deliver my refrigerator. As they were taking measurements I asked if I could see my refrigerator. The delivery guys were very friendly and had no problem showing me the refrigerator. As I am looking at the refrigerator I notice more than a couple of dings on each side. I am now looking at long scrapes on the bottom, the refrigerator door dinged and damaged, draws scraping as they are being pulled out, and the back of the refrigerator is completely indented in two areas. I advised the guys I am not happy and do not want the refrigerator. I called the store and spoke with JT. JT was insistent that there was no damage. I asked to speak to the manager. Ernest gets on the and I start telling him about the damage. We didn't hit it off very well as he rebutted that the damage was already there. I know it wasn't. He wasn't even in the store when we bought the unit..and I took pictures of the whole refrigerator. Pictures were taken in the excitement of the option to change the panels. Needless to say, I was pissed that he had the gall to tell me I was lying about the damage. I told Ernest that I was sending back the unit to the store. He advised me that he had another unit however he couldn't have it delivered until Sunday. I told Ernest that my husband and I would come in on Saturday to see what our options are and wanted it delivered on Saturday. As I walk into the store Ernest was helping another customer...however he did acknowledge our presence and advised that JT would help us. So the original refrigerator I picked out and sent back was 29 cu ft sitting right in the front of the store. JT was trying to convince my husband and me that the 23 cu was the same size as the one we sent back. I refused the first option of the Bespoke he gave us. It was more dinged up and it was way smaller. I walked around the store for a few with anxious feelings. I need a refrigerator and needed it asap as I had family coming in from out of town. As my husband and I went back over to the refrigerator we sent back to take an inside measurement I pulled Ernest over to go over the new damage. As I showed him all the damages..he admitted that they were not there when we purchased the refrigerator. So now we are hunting to find a 29 cu ft refrigerator. We came across another Bespoke refrigerator with a tablet in the door. JT had shown it to us the first time we were in the store. We decided to take that refrigerator however it didn't have all the panels on it just the one with the tablet. Ernest agreed to put panels on the refrigerator so we agreed to take it. He did tell us that he only had 3 white panels and one blue. I was ok with that. He advised us that he can't have it delivered till Sunday. I told him that the trust is gone and I needed my refrigerator asap. Ernest promised that if he couldn't find anyone to deliver it to us he would deliver it himself by noon. So I took another chance. Ernest and one of his employees were at my front door by 11 am with my refrigerator. They delivered and installed it. I was so happy. I must say Ernest kept his word which is really important to us. We are repeat customers..and will continue to shop there since Ernest made a bad situation better.

Glad I went to American Freight. Got a great refrigerator. Alex's Check out was quick…read moreand easy. Loaded my truck and zoom. Well carefully zoom anyhow. Appliance works perfectly.

Dan and Amanda sold my family two beds, mattress etc. The whole process has been a nightmare. They…read morewrote down the wrong numbers for the bed BUT they also wrote down the wrong email and phone numbers which made matters even worse. A new bed has been delivered wrong 4 times including today. The second bedroom set still hasn't arrived and no one has helped. A bed in the wrong color was delivered, and they re-delivered new beds 3 more times ALL THE WRONG BED.

I was referred to this place by my Hair Stylist. I am new to Charlotte and have been here less than…read more1 month. I came here as a result of a horrible experience with Ashley Furniture Outlet which happens to be just across the street from this place. I had been waiting for over a month for a mattress and some Furniture which was mysteriously cancelled by accident due to the customer service team at Ashley's I came to this place in the pouring down rain desperate for a King Size Mattress of great quality. I had been to all the major stores and the selections I made were on back order. I couldn't bare to go another night sleeping on an air mattress. This place is very small but has HUGE customer service! I not only was able to find a perfect mattress but they keep a large part of their selection in stock right there on site!!! They delivered my EURO TOP PLUSH MATTRESS THE SAME DAY! Unbelievable! I recommend this place to anyone looking For quality products and AMAZING SERVICE! Nicest people I have come across so far in my home Furnishing journey!

Jan is an awesome sales woman and very knowledgeable. My mattress came exactly as she promised. I…read morecannot wait to get to bed tonight. My delivery men were professional, attentive and neat. They cleaned up after themselves. Great guys!

On our second $2500 mattress (after spending $100 or more for replacement) and it's just as…read moredefective. I was told it was their most popular mattress. It's terrible for both me and my spouse and now have back and hip pain. There are large divets and uneven holes in mattress that dip down. There is a very tedious return process and now that it's our second one they denied our claim despite photo documentation and ruler measurements etc. do not buy here!!

What's not to like about a Home Goods? Neat selection of stuff for your home ... knickknacks,…read morepictures, pillows, limited tables and storage ... and just a host of things. Located in a nice strip mall on Fairview, this place has restaurants, pet stores, an H&R Block outlet, a tennis shop, a hair salon, a French bakery, and other commercial businesses besides Home Goods. Nice place, nice Home Goods ... try it.

I recently stopped by this HomeGoods because my job gave me a gift card and I needed a few things…read morefor my apartment. I actually really like this location. It was packed when I went, but honestly, I love a busy HomeGoods because it usually means there is a lot to choose from. When I first walked in, they had Christmas decorations everywhere, which makes sense since the holidays are coming up. The store had a ton of items. I do wish it were a little bigger because they really pack it full, but I still found some great things, especially two casserole bowls for the holidays that were a great deal. I usually like to check Ross and Burlington first and then come to HomeGoods for the extra things I need, and this location did not disappoint. They had a huge selection of pillows, tons of dishes and kitchenware, and a decent amount of furniture. Not a ton, but enough. There was also plenty of wall art, lamps, and basically everything you expect from a good HomeGoods. I went on a Sunday evening around 5 PM, and the parking lot was big enough. I can see how it might get tight during really busy times, but when I went, there was plenty of parking available. It is in a shopping center just a block over from SouthPark Mall, which is super convenient. Overall, I would definitely recommend this HomeGoods. They had some nice stuff, and I am already planning to go back for a few more things for my place.

I bought a Whirpool refrigerator here about 11 months ago…read more It's been working great until about two weeks ago & the refrigerator stopped cooling. I called them & they said it was still under warranty. They gave me the Whirlpool number, I called & set up the service appointment. It took about a weeks to schedule but the Tech came out today & did the repair. Easy Peasey!

With the current events, I was wanting a chest freezer. They are sold out at the big box stores all…read moreacross the region. Obviously, other people had the same idea that I did. And so here's Flippin Jays who manages to get a truckload of chest freezers in an assortment of sizes. I wanted one and they wanted to sell one. The purchase process could have been smoother but I'm very forgiving here. Six feet of "social distancing" doesn't work well when you have a bunch of folks who want something that's in short supply. They did as well as they could under the circumstances and everyone who was there at the store when it opened got their purchase, though maybe not in the order they had originally queued up. That's a minor ding. And speaking of minor ding, this is "scratch and dent." My chest freezer was clearly used but it's operational, guaranteed for 90 days and I'm sure some "goo gone" will get rid of the marks on it. The folks did not want to be dealing with the public today. Definitely not a bunch of people who were about a minute away from an actual riot. But they did pretty well keeping things as organized as they could and selling what people wanted to buy They loaded it into my vehicle for me, which was awesome service. [Review 12996 overall, 313 of 2020.]

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.