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    K & J Auto Sales

    1.0 (1 review)

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    6 years ago

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    First Auto Sales

    First Auto Sales

    (4 reviews)

    I've been on the hunt for a used car but restrained to a student's budget…read more I went to First auto sales and met Julie who was very helpful. She had several, but I picked a Honda and it's been great. And sunroof too! Sara Jenkins Athens Ga

    I drove about an hour to First Auto Sales in Winder to purchase a vehicle. I liked the vehicle,…read morereviewed the Carfax, and paid $125 for an independent mobile mechanic to inspect it. Because the mechanic was delayed in traffic, I spent several hours at the dealership. The vehicle checked out, and I decided to purchase it. I completed the paperwork and paid for the vehicle. At the very end of the transaction, they were unable to print the temporary tag due to an issue with the system. Since the appropriate department was already closed, they couldn't determine the problem that evening. I was extremely disappointed after spending hours there and paying for an inspection, but the office manager, Julie, immediately refunded all of my purchase money, which I appreciated. I was told to call the following morning. When I did, I specifically asked whether the title issue had been resolved and whether the vehicle was ready, and I was told yes, but to call again before leaving. About an hour and a half later, I called to say I was on my way. At that point, I was told there was actually an additional issue involving a duplicate title and it could take another 7-10 days. I explained that I had spent $125 on an inspection because I was under the impression the vehicle was available for purchase. I asked whether anything could be done about that expense and was referred to the owner. Unfortunately, my interaction with the owner is ultimately why I'm leaving this review. His response was essentially, "We didn't tell you to hire a mechanic, so why should I refund you?" I explained that I wasn't blaming them for hiring the mechanic. I was simply asking for some consideration because I would not have paid to inspect a vehicle had I known the dealership was unable to complete the sale. I wasn't demanding or disrespectful. I actually still wanted the vehicle. What disappointed me was the owner's immediate defensiveness and complete lack of concern about the experience. There was no apology, no acknowledgment of the inconvenience, and no attempt to find a reasonable solution. He said he would speak with his staff, but afterward I was unable to reach him again despite calling twice. To be fair, Julie was professional and treated me fairly, and the dealership immediately returned my purchase money when they couldn't issue the temporary tag. I appreciate that and don't want to leave that part out. My negative review is not about the vehicle. It is about the customer service I received from the owner when a problem arose. Problems happen in business. What matters is how a business responds when they do. After driving two hours round trip, spending several hours at the dealership, and paying $125 for an inspection of a vehicle that ultimately could not be sold to me at that time, I expected at minimum some empathy and professionalism from the owner. Based on my experience, I cannot recommend First Auto Sales. There are too many dealerships to choose from to spend your money somewhere you may be treated this way if a problem arises.

    K & J Auto Sales - car_dealers - Updated September 2026

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