Absolutely horrible experience. I've never been given the run-around like I had with K&N. I have CarShield for a 2017 Range Rover and they recommended that I use K&N Automotive to check a radiator leak. I made arrangements and dropped my vehicle off Monday evening after hours so they could look at it on Tuesday, February 4th. I got a call later that day informing me that the radiator needed to be replaced and letting me know that the differential fluid should be replaced as well. I was sent a quote (see pic) quoting me $1,386.71 for the radiator replacement (which CarShield should cover) and $734.21 for an oil change, differential fluid replacement, shop fees, etc. I agreed to the repairs and they informed me that it would take a couple of days to order the radiator and install. The following week on Tuesday, February 11th, I was informed that the radiator was damaged in shipping (which happens and is understandable) so it would take more time. No one bothered to call me after that. I waited two days and called them on Thursday, February 13th. They told me that my vehicle wouldn't be ready until the following Monday, but didn't explain why it would take an extra two business days. They still did not call me to provide any updates. I finally called them the morning of Monday, February 17th asking if my vehicle was done and was told that they just need to put the fluids back in and it will be ready. I did not hear from them the rest of the morning or afternoon. I finally called around 4:00 PM to ask about the status and was not provided any explanation about the delays but was told that I could pick it up at 6:00 PM (which is when they close). I showed up five minutes before 6:00 PM and Service Advisor Nathan Garrett came out from the back. As the door swung open, I saw my Range Rover still up on a hoist. He claimed that they were pretty much finished and just need to take it for a quick test drive, which was clearly a lie. He went to the computer and started clicking around for 3-4 minutes and seemed to be stalling. I offered to pay, but he kept clicking around on the computer for another awkward couple of minutes. I finally sat down while I waited for him to get the bill ready. He continued to not say anything to me. I finally spoke up and said, "Do you want me to come back in a bit?" He responded, "That's fine, if you have something you need to go do. It will only be 5-10 minutes." A service mechanic then came out from the shop and tried to whisper to Nathan and I heard him say: "It's not even close to being done." Nathan then responded, "He said that it would be ready by 6:00 PM." Nathan got up and walked with the mechanic through a door to the service area without saying a single thing to me. I then sat there waiting for an update as 5 minutes rolled by. Then 10 minutes, Then 15 minutes. Then 20 minutes. Then 25 minutes. No one bothered to come talk to me and tell me what was going on. I finally lost patience and rang the notification doorbell on the counter. No response. I knocked on the door to the service area. No response. I rang the bell again. Nothing. I knocked again. Nothing. I rang the bell a third time...STILL nothing. I knocked extremely loud a third time...STILL nothing. Finally fed up with everything, I got a napkin from their snack area and started to write a note when Nathan came back in. I told him: "You clearly are not done with my car! So I'll just come back tomorrow." He responded, "It will just be another 5-10 minutes." I replied, "Yeah, I'm not sure I believe that. I'll pick it up tomorrow." I then left without my vehicle. The following day, I did not receive a phone call until 10:39 AM and was told that my car was finally ready to be picked up. I went to the shop after work to pick up my car and was expecting a bill for $734.21 like I was quoted. To my surprise, the bill was now $1,027.27. I bluntly, but politely, expressed my frustrations with the delays and lack of communication, which culminated in a much higher than expected bill. I asked for an explanation and Nathan was called from the back. I politely expressed my frustration to him as well and he apologized for leaving me hanging the night before. I told him I will pay whatever is a fair cost for everything, thinking that perhaps they would waive the oil change or something as a courtesy for my mistreatment and inconvenience. Nothing. I paid the full bill, still unsure of why it cost more than I was quoted. The communication was awful, the customer service was atrocious, and lack of care was appalling. Save yourself the time and money and find a better repair shop. read more

K & N Automotive - Auto Repair Near Me - Tremonton, Utah

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K&N did a great job on our vehicles, good prices, quick service and very friendly, I highly recommend them.

K & N is a savior! As a woman, I've been pushed around by mechanics, I'm so thankful for Nate. He was honest with me from the start, made sure I was comfortable and felt taken care off, thank you!! read more

I did not want to post another poor review on here, but since K & N Auto posted a reply, I felt it imperative to provide context that they omitted. In fact, I'm glad that the audio of the phone call was posted as well (even if that is ethically questionable) because it reaffirms what I said. In the phone call, I am told that CarShield will cover $1,205.58 towards the radiator, which I agreed to. The quote (see screenshot on prior post) was for $1,386.71. So that only leaves a difference of $181.13, which I was prepared to pay. That still does not explain the difference in the quote and the final cost. At any rate, K & N's response to my previous review completely misses the main point. The cost is only a very minor component of my complaint. As I told Nathan, I was always willing to pay what what was fair and reasonable. The main thrust of my complaint is their terrible communication and their total unwillingness to smooth things over or make it right. I never got so much as an apology until I confronted Nathan about my frustrations when I picked my car up after two weeks. Even then, he only gave me an apology because I confronted him about abandoning me for a half hour the day before. If I had never spoke up, there would have never been an apology. Their delays caused significant disruption in my life and they never attempted to make it right. No offer for a discount. Not even a measly coupon for a future oil change or something. But really, it's not even about the money. I felt like they were not forthcoming about things and, instead of just leveling with me, continued to try to hide problems and offer no explanations. That is unacceptable. read more

Money hungry, scam for things charging $175 for wiper blades when the blades are bran new. The services were fast for asking way over priced. read more

They squeezed me in last minute in the morning after a tow truck brought me to their lot. Friendly customer service, educated mechanic workers, & had a charger/snack/water/coffee facility to sit in while waiting for your vehicle. I was just passing through -- but I'd recommend them to anyone! Fixed my very silly simple issue too :) read more

I broke down on a cross-country drive and they squeezed me in. Not only that, they were so kind and gracious. 6 stars.

Great customer service, knowledgeable, and timely! On a cross country drive and they got us back on the road quickly and for a fair price. Office manager, Ruby, is the best! read more

Broke down in the middle of Utah, no appointment and driving across the country. We were in and out within less than 2 hours fixed and back on the road. 10/10 recommend this shop to anyone and everyone in Utah, especially service members. Thank you K&N for taking such good care of us and our puppies! read more

They are absolutely amazing. They take great care of me and answered all my stupid questions I have. They are a friendly happy place. Also very professional. read more

Just a great bunch of guys who made our Thanksgiving plans come thru. Fixed our Expedition after 5 the night before the holiday. Honesty integrity and very professional. Didn't even break our bank. Thanks guys! read more