Very thorough. Explained everything. Very happy with their work. On time and very communicative.read more

We had them install over 600 square feet of tinted concrete about 9 months ago. Earlier this year…read morethe concrete chipped of at the stress cut. We found the piece and glued it on. Now another larger piece has come off. I called this company and they want to charge me $275 to do a patch job on a 2.5 x 2 inch chip. And no, it is not the result of dropping something heavy as they claimed. They do not stand behind their install and product. Take your business elsewhere

Worked with Alex and his crew constructing a 1500 sq ft casita next to our primary home here in…read moreScottsdale. I want all to know that they did an excellent job for us. Bidding the project was extremely fair and transparent. All questions and concerns during the build were personally handled by Alex or his father. Communication occurred on a daily basis with instant response time from Alex. The workmanship provided for our project was excellent. From beginning to end, we could not have been more satisfied with the effort provided by Alex and his crew. I am not sure about any of the negative reviews on this site. I can only tell you that we passed every inspection step that the City required during our build. All permits required for the project were obtained. Final inspection was completed without an issue. I would not hesitate to use Five Star Remodeling for any future builds and in fact have solicited bids from them for another planned project based on their fully transparent bidding process, their excellent communication during the build process, the value provided through their detailed workmanship and the satisfactory end result of totality of their efforts.

Working with Alex was a joy. The quality and craftsmanship was 10/10 on both the custom cabinets…read moreand custom doors. Would highly recommend them and if we have other projects will use them again.

From the very beginning when Max gave me a very detailed and thorough estimate and contract, to…read moredesign and construction, you were all very professional and responsive. Thank you to Kori and Tatum for your help with the design. Every day I look at my kitchen and love every part of it. Thanks to Tom for his hard work coordinating all of the trades and answering all of my questions. A special thanks to Dave the cabinet guy for his hard work and amazing cabinet installation. Thanks to Ricardo for my new pantry door installation and his help with assembling all those cabinets. And of course, thank you to all the other trades that did an amazing job and were professional and did top notch work. I can't express how impressed I was with everyone in the organization and how much you listened to what I wanted and came through for me. Thank you so much and I look forward to working with you again in the future.

Tru Builders lives up to there tag line "On Time, On Budget For Your Peace of Mind. Your Contractor…read moreof Integrity" Max, Cassie, and Brad were great to work with. They understood our vision, and worked with us to achieve our goal of turning a tract home master bath into a custom contemporary spa. The tile, plumbing, electrical, cabinetry and finshing details were executed by professionals, who took great pride in their craftsmanship. We are "Over-the-Top" pleased with our Tru Builders experience and would not use any other contractor in the West Valley.

4.5 stars Great Work - Poor Timing…read more Small master bath and powder room remodel I knew what the cost was upfront. As my job was discussed and created, work items were listed and priced individually. When I added and removed items they displayed appropriately as a refund credit or additional charge immediately. The time frame proposed in the beginning was a guess-estimate I understand because one has to dig into a project to truly see what it will take. But no, my rooms were not completed in a timely manner. Schedules were pushed out, but I will state that there were a few times I was contacted and offered someone to come over to complete a trade earlier than scheduled. I made sure to have most of the needed materials already at my home so there would be no time issues when on site. (I purchased some items independently). Honestly, the time sucked. The various tradesmen were polite and knowledgeable. The men prepped my home's entryway and paths to each workroom protecting all surfaces. I had no debris left or scuffed flooring. They showed up, completed their job and left my home clean. Holtzman's web portal was easy for me to access and use. All details about my project were available to be viewed at any time. I communicated with customer service, my appointed designer, and my supervisor through emails, phone calls, in person and texts. The sales rep was very difficult to reach once my project contract was signed, but my supervisor, Will Stubblefield, supported me through every question I had throughout the whole process. His time and work was genuine and appreciated. He made sure that each phase of the project was completed to my satisfaction and when the schedule was ridiculously pushed back, he stepped in on a couple weekends and completed some work himself. Will responded to each of my questions patiently as I had many being this my first project. If I have more projects, I will request Will to manage it. He secured my confidence that Holtzman Home Improvement would complete the job and have it done well.

An absolute nightmare experience for what should have been a simple kitchen cabinet and kitchen…read moreappliance project. The Holtzman salesperson will tell you what you want to hear to get you to sign, and then (eventually) when the project starts, you'll hear something different from the project manager. When our project started, one of the first things we heard from the project manager was "I'm sorry, but he (the salesperson) shouldn't have told you that." Communication from the company was very poor. The project manager did not reach out with any proactive updates, instead I had to call / text regularly to find out what was happening and when. The usual response to my questions was "I don't know, I'll have to get back to you." They have an online schedule portal, but it was not updated by the project managers (we had 4 different project managers throughout the project), so the portal was practically useless. There were many delays and missed dates from Holtzman, there were surprise up-charges and items they forgot to order (causing more delays), but the real difficult part was the lack of communication. Not knowing what's going on is really unsettling when you've trusted someone with this type of project. The kitchen came out looking great. The people that come to the house to do the work are nice and friendly, and generally do good work. But the communication and lack of accountability from the company is embarrassing. If my name were on this company, I would take more pride in the work and try to improve how they treat customers. I would strongly advise anyone to go with another company and save yourself months of delays and many headaches from dealing with Holtzman.

CUSTOMER BEWARE! 1ST Visit Friday, October 24th 2pm - very…read morefriendly, joking and we felt good about giving them our business. We discussed in detail the shape of the pad we wanted and how we wanted it to match our pool surrounding with the acrylic overcoating. Ben acted like it was an easy request and didn't voice or show any concern. He then gave us a quote of $800 - $1000 verbally. Said they would call to schedule his concrete guy to come out over the weekend or first of the next week. Never heard from him until 4 days later, when I received the quote which was several hundred dollars higher than the quote range he gave verbally in our yard. Against my better judgment, I trusted him and approved the portion of the quote I wanted to move forward with. I asked when the approved portion of the job could be done. I was told he needed to check with his concrete guy. A week later, on Nov 3, I finally get a text at 7:22pm stating they will be out the next morning at 9am. I wasn't asked if this time worked for me, which would have been appropriate based on how quickly they were coming. When Ben arrived at my house with the concrete guy, his demeanor was completely different. He would hardly look me in the eye, was rude, condescending and smirking. He was acting as if we hadn't even discussed the details of the project. We absolutely did so during his first visit when he was friendly, courteous and kind. The whole encounter was very strange based on the complete change in his attitude, behavior and demeaning treatment. In addition, Ben also acted as if our request for a rounded 7' X 5' pad was a much more difficult project than he had first indicated. The following day -November 4th, I received a text with and updated estimate. This estimate was over THREE TIMES the initial quote. I was shocked. We went from a quote range of $800-$1000 to a new price of over $3,000. I responded to him sharing my shock regarding this new quote. His response was completely inadequate and unacceptable. Luckily I had downloaded both quotes because as soon as I called him out on his dishonesty, he went into his system and deleted the quotes. Talk about red flag! He was knowingly trying to rip us off after initialy seeming so honest. He then went on to blame his concrete guy as if he himself had no idea how much concrete cost. Are you kidding me? What kind of business is this? CONCRETE is part of your business name and you're telling me you have no idea how much the concrete will cost for a small 7 X 5 pad? Wow. Shady. Be aware that your first quote from llustrious Concrete will be meaningless. Instead, save yourself from dealing with this guy and don't get a quote at all.

Illustrious Concrete coatings far exceeded my expectations when I had my patio recoated. We wanted…read moreto not only change the color, but the style as well. Ben was able to prep and tape it in a way that the end result looks as if we have large, expensive travertine style tiles! He is able to mix any color or style you can imagine. Very reasonably priced and done in a professional and timely manner. Illustrious Concrete Coatings did such a fantastic job on my patio and pool area, that I contracted them to coat my garage floor as well! Price and quality can't be beat!

We recently had our kitchen remodeled by Interiors By Thomas including lighting and removal of the…read morepopcorn ceiling throughout the house. The whole experience from quote to completion was outstanding. Their quote may have been a little higher than others we received however they did everything, where as others would not. Communication was done via e-mail so everything was in writing and could be referred back to. It was so nice to hand them our keys this spring and come back this fall to a new kitchen and ceilings. We had a few phone conversations throughout the remodel and they provided photos of their progress. Upon our return we found a very clean house (popcorn removal is a messy job) and just a couple of very minor details which were promptly addressed. We delayed having cabinet pulls and a light installed so we could match them to the finished kitchen. We were so glad we did as this gave us an opportunity to meet a couple of the nice guys that had done much of the work. We were able to see first hand how carefully they prepped and covered the work area to protect things and skillfully worked on putting the finishing touches to our beautiful new kitchen. We took a chance by not being here to keep tabs on the work but felt comfortable after reading previous reviews and after meeting Thomas and his crew. We couldn't have asked for a better experience.

Interiors by Thomas just finished a major remodel at our home in Sun City. Our remodel consisted…read moreof enclosing the laundry room that was open in the garage. This gave us a large utility room with a closet, sink and storage. We also moved a wall, giving us a larger dinning room and a separate TV room, replaced a glass sliding door with a single French Door. They also replaced the tile and carpet with Luxury Vinyl Flooring, installed ceiling fans and can lights. All doors and casings were replaced and painted along with the whole interior of the home. The office staff was a pleasure to work with and quick to respond to our emails and phone calls. We really appreciated Lindsey's suggestions when picking out countertops and stain for the laundry room cabinets. Per our contract timeline all the work was done in the time frame presented to us. The work crews always informed us on what they would be working on each day. They were presentable, friendly and polite. You could tell they took pride in the work they were doing. Our experience from start to finish was what we expected. If you're considering a remodel, big or small I would recommend Interiors by Thomas. You will not be disappointed!