Found just what we wanted, salesman very patient, not cheap but good quality, drove there from the…read moresuburbs but very pleased with the whole experience! Service was timely and chair delivered on time!

I bought an Fully-loaded Mirra open box chair for $600, just $250 below the full price, and they…read moresent me a chair that was broken visibly and mechanically. It could not have possibly been an "open box", unless you consider it open-box in the sense that any product that has ever been purchased is. The back mesh had a tear at the base, the seat depth mechanism was broken and gives way on the left, leaving the seat uneven. How can you sell a chair, used or otherwise without sitting in it or looking at it? And how could it have gotten damaged in two unique ways during a normal return period? To top it off, it wasn't even fully loaded, it didn't have the forward tilt option. EDIT: More runaround from these people. They contacted me 2 days ago through yelp, offering to help. I tell her that their paypal guy acknowledged receiving the return already but gave me an excuse why he couldn't do the refund(blaming it on me of course). I proceeded to give him exact directions on how to do the refund(I use paypal for my business, too). The yelp contact asked for my order number so I send that. The next day I get a message saying they refunded me on the 13th. Do they really think I'd be bothering them if I had my money back? I responded immediately and am waiting yet another day for a response. How long should I have to wait for my money to be refunded? This was 100% entirely their fault. They only had to sit in or look at the chair to know that nobody would accept it. I wouldn't have paid $100 for that chair. THESE PEOPLE ARE SCAMMERS. LOOK AT THE OTHER 1 STAR REVIEWS. THEY WILL SEND YOU BROKEN USED UP CHAIRS AND CLAIM THEY ARE "OPEN BOX" OR LIKE NEW. IF THEY WILL SEND ME A CHAIR SO BROKEN DOWN AS "OPEN BOX", HOW WILL YOU KNOW IF YOUR BRAND NEW CHAIRS AREN'T THE OPEN BOXES?

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Everything thing when perfect and they hook everything up. They made it look so easy.read more

I've been a regular client for several years. This is a hidden gem in the world of rented offices…read moreand meeting spaces. Excellent wifi, printer, ultra-clean facilities, and friendly vibe. The owner Mac goes out of his way to welcome people into the clubhouse. He is constantly adding amenities like standing desks and other additions. So if you need a space for a day or 5 days a week, this is the best place around. The excellent coffee and specialty drinks are a bonus. Bravo!

Amazing! I'm so happy that The Office Clubhouse is here in Mundelein! This is the only co-working…read moreplace in the area AND it is top notch! If you work from home or even at the local coffee shops or cafes in the area you know how distracting those environments can be, let alone difficult to have a phone conversation without being interrupted by the people sitting next to or near you not to mention the loud background noise of music blaring through their speaker system. The Office Clubhouse provided me with an relaxing, comfortable, and focused environment that was conducive to productivity, the choice of a private office with a monitor/keyboard/mouse or open workspace, delicious coffee bar, business class internet and WiFi, clean and neat facilities, a relaxing outdoor patio to get fresh air and a massage chair...yes, a massage chair! There are also state of the art conference rooms equipped with video conferencing technology as well. Some things to take note of is that if you're going south on 45 you'll need to watch for Laramie as soon as you go through the RR underpass. If you're going north, look to the left for Laramie just as you pass Route 176. For those who concealed carry, there is IL State no firearms sign posted on the door. This is definitely a place to get things done! You must go to the The Office Clubhouse in Mundelein!

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

I am a person who rarely writes reviews online. However, the good customer service that I received…read morefrom Scott Price (the owner of Toms Price) warrants this action. I recently purchased a new home and ordered a custom couch prior to my move in. Scott and his team were instrumental in helping me find the right size/layout for the space. Unfortunately, there were a couple of hurdles that I faced in the process, including shortage of fabric supply and napping issues on the couch that was ultimately produced and delivered. Yet, through it all, Scott took action and personally helped me navigate through this ordeal to find an optimal resolution. His immediate follow-up and authentic concern was refreshing--and something we don't see often in the service industry. I really appreciated his help and wanted to share my story with others.

Going out of business sale, went to look for a couch, sales person came up to us within 3 mins of…read morelooking around, I mentioned what I was looking for and was basically told my taste sucks and so does my preference then was chased/followed around the whole store, I ended up just leaving and was given attitude because I didn't see anything in looking for was in there for a full 15 mins

They installed cubicles in our Chicago office. The cubicles came with electrical parts that did not…read moremeet Chicago code and they didn't do anything to help. They charged a lot for delivery and assembly of the cubicles but we ended up having to spend thousands of $ separately to get the correct electrical parts. If anyone from Chicago is considering these guys, watch out. They don't even know the Chicago requirements.

This store is right next-door to where I work. I had never previously been in there, but my…read moreneighbor needed a home office, so I recommended it to him. This past week, I drove with him to this Kenosha location, and the staff members were able to help him meet his needs. They have new, gently used office furniture. Chairs, desks, credenzas, etc. They even have rentals!Reasonable-prices. The whole staff was accommodating, and I recommend this business to others. I plan to return if I ever need office furniture. Plenty of street parking!

I purchased one of their Alera office chairs online that was rated for higher weight folks back in…read more2011. These days I am no longer has heavy, but I LOVE this product. This is product number ALE-RV44LS10C and the Reg No: PA-25917. This chair is pretty heavy duty, and super comfortable to work on, especially when you're working at a desk and on your computer on a daily basis. I recently moved two weeks ago from Chicago to the suburbs of Atlanta. The movers must have dropped the chair in transit because it was missing a castor and one of the other ones was cracked. I called their customer service number today and was transferred to Tracy Wernle. She was so incredibly helpful! Professional, kind, and helped me resolve the problem. I am receiving replacement castors for the chair and I am so grateful I got to speak with Tracy. This chair cost me over $300 so I was devastated thinking I would not be able to use it again. SO GLAD I CALLED. I recommend buying their products, customer service is a dying industry but they have it going in full force here at Essendant, Inc.