I am rewriting this review from a 2023 visit…read more We had this trip planned for weeks to celebrate my man's birthday in June, so our expectations were high. We booked a hotel stay for two nights. I reserved one room directly through the Lucerna website and he booked two additional rooms through Expedia. Unfortunately, both bookings were charged a night's stay in advance, even though Expedia was not supposed to charge anything until check-in. At check-in, the staff at the front desk was very nice and accommodating. The bellman was especially kind and was going along with our jokes-- he was honestly the best part of our stay. From there, things quickly went downhill. Our key cards stopped working on several occasions, requiring multiple trips back down to the front desk to have them reactivated. The biggest issue was that the air conditioning did not work in any of the rooms. We called the front desk several times, but no one ever answered -- the phone just rang and rang. That night, we were forced to sleep with the balcony doors open, which resulted in mosquitoes and flies coming into the room. Because we couldn't reach anyone, we also weren't able to order room service. Again, the phone rang endlessly with no answer, so we ended up ordering Domino's from across the street. We spent time at the pool while the kids swam. The area itself was very nice and inviting, but the pool was dirty, with leaves and debris floating in the water. We asked a security guard if servers came out to the pool area. He initially said yes and went to call someone. After waiting about 15 minutes, we asked again and he then mentioned that pool service is only available during the summer -- something that would have been helpful to know upfront. We ended up going inside the bar to order drinks and carried them back out ourselves. About 30 minutes later, staff came out to clean up the pool That same day, we followed up again about the AC. The front desk told us maintenance had already taken care of it the day before, which was not true -- no one had come and the rooms were still hot and humid. Eventually, someone did come to check both rooms, but nothing was fixed. This is supposed to be a luxury hotel, yet the experience did not reflect that at all. It is extremely overpriced for the quality of service and the number of issues we encountered across all three rooms. We paid over $250 per night, stayed for two nights and booked three rooms, only to leave feeling extremely disappointed. Unfortunately, we will not be returning to this Lucerna location. I gave it 1 star only because we made the stay fun, despite all the flaws and disappointments. And the interaction with the bellman really made a difference.

When my husband and I are in Tijuana and we need a place to spend the night. We love staying at…read morethis hotel! The hotel is clean and tidy. I love the attention to details and the rooms are always comfortable. The front desk staff are very friendly and welcoming. Especially when you've had a long day and you just want to rest. On this day we didn't have a reservation but the staff member was able to help us get a room. We were so grateful. The room we got had a king size bed, balcony with a pool view. It was beautiful! A buffet breakfast was included. We had a delicious buffet breakfast. The waitstaff were very attentive and serviceable. They made me feel so special. Thank you Hotel Lucerna and staff for your kindness and amazing hospitality.

By the name you would think this is a super fancy hotel. It is not. It is, however a great motel in…read morea safe and nice area. it is located in Zona Rio, a nice part of Tijuana, but you will need a car or a cab to get to the Downtown area most people want to go to. Make a reservation. They also tend to have rooms ready for check in without a reservation during the week days. The rooms are a great price, if you are on a budget, and they are clean--spotless, no, but they are just fine and you will be happy there. Their English is not great, but they are really nice and they will figure it out. The staff is just super nice and the area is gated with a guard. If you need anything for your room they will help you. I never checked to see if they have Wi Fi. If that is important to you make sure you call and ask. Have fun.

Great price for room on weekday Pretty clean and modern will def stay there when I goread more

Quartz Hotel & Spa exceeded my expectations in every way. From check-in to check-out, everything…read morewas top notch. The property is beautiful, clean, and very well maintained, and the staff was friendly and attentive throughout my stay. The rooms were comfortable, and the overall atmosphere was relaxing and upscale. One of the highlights for me was the spa. The experience was absolutely wonderful and added an extra level of luxury to the trip. If you're looking for a place to unwind and treat yourself, I highly recommend Quartz Hotel & Spa. I would definitely stay here again!

This is my second stay at the quartz in the last 4 months. The hotel is very well maintained. The…read morestaff are attentive and yes, speak english. The rooms are comfortable and clean. Now that the upscale food court located downstairs is open there are a lot of options for food right out of the hotel door. There is a grocery store across the street along with an ice cream shop and tortilla factory. Downstairs is a money exchange, pharmacy and 7-11. The complimentary breakfast isn't some gross cereal bar but a sit down proper meal so give yourself time. You are served warm lemon juice and then have a choice of a beet bases, green based or OJ juice along with your coffee, tea and breakfast choice. The pool bar is wonderful and other than the flights going overhead fairly regularly it is a nice spot to relax. The zen garden is beautiful as well. If you are a light sleeper I encourage you to ask for the garden side of the building. I also LOVE that a window opens and you can get fresh air! I have a feeling I will be here often with work and look forward to coming back.

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

This Hotel is great!!…read more We traveled from SAN FRANCISCO to Tijuana, we were recommended to stay here, the staff is fantastic, from the entrance to the end, very friendly and so helpful, a young man named Luis from the Starbucks coffee, were very happy to help us, even though we bothered him during his lunch break, he was still happy to take our order and took the time to prepare us a delicious coffee and hot chocolate mocha. Thank you so much LUIS, you are a shining young star very friendly and helpful I can't describe more than just say stars for this hotel all its staff thank you! thank you! México! see you soon again

This hotel is also a casino so that floor is loud. The rest of the hotel however is nice and quiet…read more The rooms are a good size and sometimes for just a little more you can upgrade to a suite. Each room is super clean and is ready when promised. Make a reservation. It gets crowded on some weekends and during the summer. We love everything about the hotel. The service is great and they will get you into a wonderful clean room. They are not huge, but they are great. The bathrooms are well stocked and they have bottled water in the room, which you need. They also have great food and again, the service is so good. You can stay there and never leave, but don't do that. Grab a cab and get a wonderful dinner near by. It is safe and you will be welcomed.

Back at Hotel Pueblo Amigo Plaza Casino for round two, and it was just as great! This time, I…read morestayed on the busier Friday before Labor Day, and the place was packed. The team was clearly hustling with the crowd, but they still delivered excellent service. Got upgraded to a Junior Suite on the ninth floor for a small price difference--worth it! The suite was a step up from the standard room with better views, a faster WiFi connection, and extra toiletries like a shaving kit, shoe polish, and more. Plus, they had a Samsung smart TV, which should honestly be standard in all hotels. Check-out is a breeze at noon--just drop the keys in the box, and you're good. Loved the bag check service, so I could explore without dragging my stuff around. Ordered the Original Burger with skinny fries from room service--delicious, but it came wrapped in plastic (I get it, but still). Shoutout to the staff for keeping up with the holiday rush; make sure to tip if they're vibing with you! Definitely coming back!

Cutest small hotel in Tijuana. It was our first time in Tijuana and were only staying for one night…read moreso I booked this on a whim, but I was blown away by not only the aesthetic of the place, but the customer service from the gentleman in the front, cleanliness was on point and hotel is located in a calm area. Not a lot of walkable places nearby for food etc but quick Uber 5 min ride will get you anywhere.

Overpriced hotel, in middle of nowhere, ghetto area, barely any hot water and unfriendly staff…read more So many hotel options in tijuana that are far superior to this dump.

Its new we were the first ones, it's clean brand new furniture, people here are sweet and caring…read moreand always making sure u have things u need. Its a Samsung smart tv it's like a fire stick. The Viewing is nice u can see Mexico. It has new flooring and really beautiful places to go to nearby.

The hotel is newly renovated and clean but unless you want to be woken up ALL night, just stay…read moresomewhere else. 2-4am I was woken up multiple times by people playing loud music in the parking lot. And listened to the alarm I posted a video of at least 6 times every hour. Absolutely miserable, I've had better nights of sleep in my car at rest stops.

One star is more then they deserve. 1- elevators don't work…read more. Got stuck . 2- walking down hotel floor #3 all you hear is moaning coming from a room as if it was a whore house. 3- cant relax in lobby without being harassed by security. -4 can't bring your own beer and hang out in lobby. 5 - never staying here again .

Me quedé allí dos noches y, para ser un hotel de casi 5 estrellas, esperaba mucho más. Llegamos un…read moreviernes a las 3 PM y el estacionamiento estaba completamente lleno, a pesar de ser amplio. Sin embargo, no estaba lleno por los huéspedes del hotel, sino porque también tienen taquillas donde la gente va a comprar boletos para conciertos, ocupando los espacios del hotel. En un momento, incluso la seguridad me dijo que el estacionamiento estaba lleno, pero cuando mencioné que era huésped, me dejaron entrar. Para empeorar las cosas, parte del estacionamiento es de tierra y grava, no está pavimentado. Cuando llegamos a nuestra habitación, el aire acondicionado estaba bien, pero las camas eran terribles: duras, inestables y se movían con facilidad. No pude dormir porque el colchón era muy incómodo y, además, ni siquiera eran camas tamaño queen, sino full. Los canales de televisión también eran bastante limitados y aburridos. Pedí servicio a la habitación para tres personas y, aunque no me hubiera importado pagar $60 si la comida hubiera sido decente, la verdad fue terrible. Pedimos un plato de taquitos de pollo, que estaban pasables, aunque el pollo no tenía sabor. En general, fue un plato aceptable. El segundo platillo, unas sincronizadas, estaban buenas. Sin embargo, el tercer platillo, tacos de arrachera, fue un desastre: la carne estaba dura, cortada en trozos enormes, cruda y sin ningún sabor. De postre, pedimos dos brownies con helado de vainilla, pero cuando los recibimos, el helado prácticamente se había derretido. Los brownies fueron una decepción: secos, llenos de nueces y sin nada de chocolate ni suavidad. El baño fue otro problema: no tenía suficientes toallas y la regadera estaba tapada, por lo que el agua no drenaba bien. Cada vez que nos bañábamos, el agua se quedaba estancada en el piso. En general, la experiencia estuvo lejos de lo que se espera de un hotel de casi cinco estrellas. Que si pudiera darles 0 estrellas las daba. Total decepción.