The electric go-carts are badass. The track is well-maintained and fun. The race results are cool. The helmets are clean and high quality. The staff are knowledgeable and polite. So why only 2 stars? Two words: corporate policy. See, I went here for the first time on my birthday and, part of the reason I came here on my birthday was that I read on the website that you get a free race on your birthday. Well, I didn't read the fine print and when I show up and I'm ready for my free race, I find out I have to sign up and pay regular prices and then when I come back within the week I get my free race. Really? I dunno, man. That feels pretty cheap. No, cheap isn't the right word. Sucky? Lame? No. The word is: corporate. It felt corporate. Some corporate muckety muck with an MBA and no sense of fairness or fun made this policy to make .001% more profit. So you got my $70 (or whatever I paid). Good for you. You also got a 2 star review and I'm never going back. Way to do the math there, Mr. MBA. read more

Kind of a bummer that we came on a Sunday night and they told us they were fully booked for the night with no further explanation :/ not sure if you have to make reservations on line or what is the right protocol just left a yucky feeling in my tummy. read more

The customer service at K1 Speed is exceptional. Mason was so kind and helpful. Environment was clean. Highly recommend!!

BEWARE!!! The plan was to take my son to meet his friend to have 2 races today at 11. We arrived and were told that the location was closed for a private party. I did not see that to be the case anywhere on the website when I purchased the tickets, and was surprised that if that was true that I was able to buy the tickets for a specific time if the location was unavailable to the public at that time. To add to the frustration, the guy who delivered the bad news lacked any sort of compassion or understanding for the time that we took to get there coming from the valley, and instead told us that the races never expire, and they aren't reservations, and that the website said it would be closed, which again, I did not see, and still do not see after the fact. Additionally, now we need to wait for a refund via email correspondence, as he told us we could not come in to get a cash refund or take care of this issue immediately inside. This is terrible customer service, and 1 that is not encouraging for me to return at any time in the future. I was really hoping that this was a random bad experience, but based on other bad reviews I'm now reading, it's not. So frustrating. read more

Poor customer service. I walked in with my son today hoping to ride go-karts while advertised as open. They said they were booked with parties, and were unwilling to make any appointment, waiting list, race schedule...etc. I was expected to show up 3 hours later and try my luck again. It's about a 25 minute drive for me. It's not worth my time for me to drive there with no assurance I'd be able to race. read more

Employees here are not the nicest they are to busy talking to their co workers to even greet you or help you out. Definitely would avoid this location especially because some employees give you attitude. read more

This place is Great!! We had a party for 10kids, Shawn was very professional explain the track and safety to the racers. It's very clean and the best part is that is QUIET for a race track. they have grown up drinks totally recommend it. We will definitely come back read more

awesome place. my buddies and I always come on our lunch break and have a great time. all of the staff is super friendly and accommodating as well, can't recommend enough! read more

Came in for a company event & had a great time. The staff was super friendly & helpful. The carts were an absolute Blast & the format was good. Awards ceremony at the end was like the cherry on top. Food & drinks are limited but more than accommodating. Overall great experience, would definitely recommend to check it out. read more

Terrible wait times.. took 3hrs for walk in junior racers.. had we known, would have not pre paid to have waited that long.. could have used the time doing something or being somewhere else.. probably won't come back for a while until everything gets more organized.. read more

0 if I could. I have never felt the need to make a review but congrats Ricky for being extremely rude/short when asking simple questions! Also, for being rude to kids, hats off to you, you must be miserable:) read more

Great establishment I highly recommend if your looking to have a good time with family and friends!! Staff and extremely friendly and well trained in terms of answering questions and concerns! read more

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They allow people to run wild and crash into others with no consequence. When brought to their attention they could care less. I fact when asked if we could do our second race without them, he said no we are busy read more

WHACK. af. 1. Charged more than any other go kart spot i've been to 2. we ordered food and they called us up to race. i asked if we could go on later bc our food was coming out & was told no. food got cold af. cold ass cheese fries are not it. 3. we bought 2 races. they fucking forgot to put us in for the 2nd one. luckily my bf went to ask MULTIPLE TIMES bc who know how many more fucking hours we would've been waiting. 4. a dumbass stands in the middle waving flags around and telling you to let others pass. IN A RACE? i'm supposed to let others pass ? lol read more

Great team and service! My family came in when they were about to close and they accommodated us! The staff was very friendly and helpful. They helped with the rules and safety, as well as the helmets. Great place to unwind and have fun! read more

When you show up at K-1 speed at 3PM on a Saturday to have a family day. They tell you, you adults can ride right now but have to come back at 5:30pm for juniors. Mind you they did not say pay now and come back that way your slots are already paid for. All they said was come back for sure 5:30PM and the kids can ride next, so you kill time go to a nearby restaurant come back at 5:10PM and the manager can care less pretty much just said sorry someone paid all the slots for juniors you can wait until 7PM no thank you I'm not waiting another 2 hours so my kids can ride for 10/15mins ..So letting you know people make sure you PAY ahead of time that way you get your slot for sure no one told us ..!!! read more

I was worried about the reviews but honestly it was great start to finish. Super fast setup registration, nice sharp staff. Maybe because it was early in the day, I don't know. But highly recommended. read more

Nice clean facility. All the staff were very friendly. The track has some bumpy portions but overall it was a fun experience.

Awesome place! Loved the facilities and service. Great spot for families, parties and company events.

First time here the employee named Annie was very rude for no apparent reason. I asked her when we could race and she said "in an hour" and I asked "how come" and in a snarky tone she said "ugh cause we're busy". The reason I asked why is because there was only one other group in there when we arrived. Just a bummer that she left such a bad taste in my mouth, but the manager was very sweet he was able to let us race in 20 minutes due to her attitude. read more

My first time!! Celebrated my bday here with some family. The place is nice and clean, the food was good and the staff was also so nice and very helpful. Shout out to Ricky for inviting us out!!! The staff was very good at explaining the process, the rules, and how everything works. The sign in process was clear, simple, and pretty quick. I would recommend visiting and I'll definitely be coming back! Thank you K1!! read more

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I never write NEGATIVE reviews yet I feel it is necessary for this occasion. If allowed, I would give a 0, not a 1 star. Complaint #1 did not honor what it states on the website which I have included below. I did purchase a race package, membership, and brought my son's id and birth certificate. The website states: K1 Speed Annual Membership (Required to Race) $7.95 Membership benefits include the following: FREE BIRTHDAY RACE! (ID required) - a $27.95 Value!** FREE use of our helmets FREE headsock - yours to keep and bring with you on next visited 10% off apparel & accessories (excludes K1 RaceGear and sale items) Access to your racing score online Storing of your racing history in our database Monthly newsletter with special offers **Free Birthday Race may be used within 1 week of your birth date. 1 per customer per calendar year. ID required. Requires a current membership and a race package purchase within the previous 365 days. If this is your first-ever visit to a K1 Speed, you can redeem the free birthday race after purchase of our membership and a race package. Complaint #2: The way in which both the manager Ricky and Dya interacted and spoke to me was extremely rude. Ricky even had the audacity to tell me that his wages are payed by the corporate office. Complaint #3: my son won the grand prize from one of the games. The machine glitched and Ricky explained that there wasn't anything he could do. No credit, nothing! Complaint #4: Contacted the corporate office before writing a YELP review. Did not hear back. Complaint #5: When we arrived, we were told it would be over an hour wait because if b-day parties. On the website, it only said: SOLD OUT 12:00 PM to 3:00 PM August 26th and closed for an event. It also says "first come, first served." This was disappointing that the wait was so long and this wasn't explained on that this could happen when I called or I didn't read anything about this specific thing on the website. The employee explained that it isn't their fault but the website is not updated to reflect b-day parties. The manger, Ricky also confirmed that they have no control over the website. It wasn't necessarily the fact we had to wait but more of how the information was communicated by staff. read more

If I could 0 is my choice . In fact, my niece and I were in the gaming section and the device in that section overcharged me and several gaming devices were broken. I told the problem to a few people who were near the checkout and they said we have no responsibility for the game part. Now my question is, when your devices breaken and original device charged me 3 times, who is responsible? ??I'm so sorry I wasted my time and money there! Never throw your money away read more

Blake was very helpful Fun place Would recommend to all my Friends and family Great place for a party read more

My son loves this place. The track is fun and he loves to race. Only gave 3 stars because the male staff here lack customer service. Not helpful at all and if you ask them a question they act annoyed. The guy behind the counter today 8/19/23 (1ish) was rude & snarky in tone when paying. If he didn't want to be there then he should have stayed home. Great facility to go kart but need to train these kids, I mean employees better. Miss MB2 in T.O. read more

Small children in the adults races slowed everything down, they continuously caused the race to slow and stop when hitting things and other people. One caused the race to stop for about 3-4 minutes while everyone had to sit and wait. read more

My girlfriend booked a surprise race for me for my birthday. 8 people total. Everyone working there was very helpful and we had a great time. I got first place because I have the reaction time of a California mountain lion. Great fun! read more

We attended a birthday party and while there are a few positives, K1 really needs to address and update their minimum height requirements. The website home page states 48 inches however buried in FAQ it also states that 48 inches does not guarantee that a child will be able to drive. There will also be a Kart check. My son as well as a few other kids that met the minimum height requirement were not allowed to race as the employee determined that the kids could not push the peddles all the way down. Needless to say there were a few disappointed kids and tears were shed. Apparently, when you book a birthday party, corporate does not share this information with you. Only 48 inches is stated. K1 should really update their policy and practice by either increasing the minimum height requirement or updating their home page so that this is clearly and explicitly stated. read more

Great time as usual! Weekends busy with parties as expected but nights on weekends are great!

Wish I could give this place zero stars. Beware: they will have parties booked and not tell you over the phone, and then you show up with your kids and they will refuse to let you race. Horrible customer service. Prices are a complete rip-off. Save your money and time and go somewhere else. read more

Came in with my family on a busy Saturday and had a wonderful experience. There was an hour to two hour wait time so we decided to wait for the races and play some games in the arcade and it was well worth it. The staff was very nice and gave us great tips on how to get better around the track. Once we were able to race we had a wonderful experience and decided to do another race after our first one and the staff was able to make it cheaper and have us only pay the difference between the race packages. Will definitely be coming back again and recommend to friends and family. read more

Most staff members were great. Atmosphere was awesome, but the guy with long curly hair working the track was a power hungry kid. Kept stopping the race and acting like he was getting something done when in reality there were only a handful of racers and he was just being rude. Won't be coming back after spending so much money and dealing with someone as rude as him. I recommend MB2 or somewhere that hires people who show some more respect. read more

i bumped into one guy accidentally and the employees slowed me down for the rest of the race. payed 40$ for that race.

Frankie the manager is awesome , he has gone above and beyond so much to help out my son with racing at K1. I appreciate everything he has done and his words of encouragement to my son and that' is astounding. Frankie runs a great team at the Carlsbad location. read more

Me and my kids went to K1 on a weekend. All the staff are very welcoming and they helped me through the whole registration process. We all had a blast and I plan on coming here again soon. read more

This is pricey but understand why due to the race experience. If you bring children to race, make sure they are grouped with other similar ages. My 11 year old boys were grouped with two other adults who were racing making my boys slow down part of the time. When the adults finished their 12 laps but my boys only finished 8 laps, they were told they were done. The flag man said that my boys shouldn't been grouped with the adults racing but the manager said that's how it works. Plus there was a party of 10 behind that they wanted to get on the track. This lack of customer service is not surprising for a new location start-up. Perhaps the service gets smarter through these experiences so the customer and especially children don't feel slighted from the experience. read more

Aside from the bugs they're working out of the system after just opening it was fun, however; they don't enforce masks for the public and even worse the employee putting you in your cart and checking your belt wasn't wearing a mask at all. Zero empathy for businesses right now that won't even enforce this for their own employees. read more

Terrific group activity. Exhilarating and extremely well-run. We celebrated a 40th birthday and all three generations loved every moment. The cars were fast, the track was challenging and the crew was well-prepared to make the experience perfect. read more

The place was amazing and the track was fun but the employees are so nice and helpful they encouraged me that it was fun and that he played ever since he was little.so I'm going to give them 5 stars read more

Annie Ricky and Jordan gave us the best experience I've had they closed mb2 my favorite place and this place tops it's by far they have a bar everything I highly recommend it's something new to do in the Ventura county prices are really good too! -Nicholas Walsh read more