Once K2 started I loved their dependable, prompt service. This is no longer true. Despite my having called in the early afternoon on Sunday for a 6:15 Monday am taxi to take me to the airport, and despite being told by the dispatcher "we'll see you right at 6:15 tomorrow morning," the Monday morning dispatcher sent all the taxis out on calls that came in Monday morning. When no taxi arrived at my house, I called to see what was up. I was informed that "reservations are only valid if made more than 24 hours in advance." About 2 minutes later, a K2 taxi passed my street on the way to another call. Apparently the Monday morning dispatcher eventually sent a taxi to my house, but roughly 30 minutes late. I was already almost to the airport, driving myself. I checked my luggage in with the airlines "with 90 seconds to spare" according to the agent. I have tried to inform the owners of this problem, but they never called me back. read more

Today I had an excellent driver take me to a Dr appt. When I finished, the office called for a pickup. After an hour the office called again. They were told that a driver came out, sat in the parking lot for 15 minutes and then left. This was a bold-faced lie. The parking lot was pretty empty due to the rain and I had been waiting on a bench outside. A bright green can is kind of hard to ignore. This has happened to me twice with K2. Most times the driver will go inside and alert the staff, but I didn't need them to, I'd just like to know this drivers name so that I never get him again. He's lying to somebody. I wonder how he'd feel if it had been his mother waitin g a total of 2 hours before Sunshine saved the day! Lisa Gibson read more

Horrible service. They were twenty minutes late and were still not there by the time I found alternative transportation. After explaining my frustration they said " OK" and hung up. Although there is only one other taxi service here in Grand Junction I would suggest them and or a bus because this taxi service is down right unprofessional. read more

I cannot say enough good things about k2 taxi! For starters, their drivers are amazing and very professional. The dispatchers are very thorough and even call you to tell you the cab is on it's way. They have never raised their rates, being the most affordable taxi company in the valley. read more

My buddy left his phone in the car. He called driver back. Driver said he had the phone. He turned it in to his bosses. They stole it! Said it wasn't his. Avoid these people. Drivers honest. Management are obviously thieves! read more

If I could give no stars I would! These idiots told me my address doesn't exist. Funny the other cab companies, uber, and many food delivery places have no problems finding my house. I guess if my address doesn't exist either does my cold hard cash. read more

This is The second time we ordered a taxi for an early morning pick up to take us to the airport. This is also the second time we've had to take our own vehicle and put in long-term parking because K2 taxi does not show up on time. When calling to confirm they told us it would be an additional 20 minutes when we need to be at the airport on time for our flight. When I expressed my dissatisfaction after having scheduled the taxi service the night prior they told me I need to schedule a taxi 24 hours in advance In order to get it to arrive on time. My advice is to not use K2 taxi and to take your own car to the airport read more

Simple to use. I called & they arrived in 20 minutes. The driver was very professional. Thank you for good service. Good price too!

Drop you off at whatever hotel with the same name but don't confirm it is the right hotel! Not ok!! Make sure and check your hotel before they leave or you are charged! Their screw up is your fault.. read more

Booked them for 5 am. To get to the airport for a 6 am. Flight they were on time and called me when they arrived I would use them again. Driver was nice also. Made the flight just fine. read more

Worst customer service ever!!!!! I called requesting a cab for my girlfriend and her 3 children, mind you she doesn't own a vehicle therefore why would she walk around with a car seat. Well k2 doesn't have car seats and being it's state law they said they couldn't take a woman and her 3 children 4 miles down the road. After asking the dispatcher if he was telling me that a woman and her 3 children have to walk he replied YES!!!! Oh I forgot to mention that the same cab company brought the woman and her 3 kids last night without a car seat. So not only does k2 make women and children walk, their rules change depending on whose working the shift. K2 "Making women and children walk on a daily basis"! You read more

Usually our service with k2 has been decent but on one occasion a week ago I called them for a ride had a schedule appointment for them to arrive n still was late receiving ride they was at least 15 min late picking up..now this morning received a ride and when was needing a ride back from sons dentist appt the driver absolutely refused cause my son( 6) has been sedated n she refused to bring us home!!! Saying it was against law n she couldn't do it!! Do you know how embarrassing n frustrating this is my son couldn't walk due to medication given but I was there all she needed to do is sit there n drive!!! I have drove cabs before how could you really refuse to bring a child home especially when nothing else is required from you and it's not against law or against policy for you to drive someone especially if their parent or guardian is present...bad customer service you need to do more than criminal history on people make sure they have common sense n are breathing!!! read more

Drivers are great, dispatch are lying sacks of ****. On numerous occasions called an HOUR ahead of time and was told 15 minute/20 minute wait, still didn't get there on time. Called back to find out where cab was, was put on hold then they refused to answer like petulant children. read more

K2 Taxi is the way to go! You would be foolish to take any other travel in Grand Junction. The dispatcher was so sweet and polite. She got our ride at our hotel right on time. Our diver was a beautiful girl named Kiani ( I think, we had too much fun!) She took my friend and I to the gentlemen's club and we had a great time talking with her. Probably the highlight of the night.! I am 45 and I have been all over the world. This was the most comfortable and easy going taxi I have ever taken. On the way home 3 hours later, our ride was there on time, and our driver was another young lady( beautiful soul ) who got us back to our hotel at 200 am, and had a great sense of humor on top of that! This is the first review I have ever written. And that is because K2 was fun, and helpful, and made my friend and I feel like kings! Honestly, I have ridden in thousands of cabs, but the trip there and back are the best 2 taxi experiences I have ever had. Thank you K2 for making our Grand Junction trip a great Time. read more

Horrible customer service. If you call ahead and reserve a taxi for a specific time, they put "immediate call in requests" ahead of you and tell the customer that planned in advance that they're going to be 45 min late. They could have called me to let me know that they bumped me and that they'd be late, but no. I only found this out when I called to see where they were. That's not the way to run a successful taxi service. Time to try another option than K2. read more

This is the first one star review that I've even given to a company, and I'm sorry to do it but your guys in efficiency to be able to be there when you say you're going to be there and who you're going to be there for is just a joke. Me and my wife waited for over an hour to get a ride. I apologize for this terrible review but until you prove me wrong this is the review that I'm gonna give. read more

Called for a taxi at 9:15p last night. Dispatch assured me "driver was on her way". At 9:35, I called again asking where driver was. I was told the driver had got caught in heavy traffic but was minutes away. At 9:55, we found alternate transportation because the taxi was still not there. At 10:00, dispatch called me to say the taxi was waiting. I informed him we had found alternate transportation and he hung up on me. Will never use them again. read more