Thank you to the staff at Kapunawai Ola, my mom was a patient here for 12 days and we couldn't be more grateful for the care and help she received. She was so comfortable and supported by all the nurses. The facility is clean, spacious, and beautiful. They have activities every day for the patience, helping them to feel included and not excluded from the world while they heal. The nurses were attentive, friendly, and kind to her. Their follow up has been amazing, post discharge, they continue to check on mom. Their services they provide are top tier, I would highly recommend this facility to anyone who needs to heal, rehab, and be comfortable and supported while doing so. Especially to Joan Megna, she was amazing to work with pre admittance, during moms stay and post discharge, thank you so much Kapunawai Ola!! read more

The communication with staff is not the greatest. They made my mom wait long periods when calling staff on the call button for assistance or anything could of happen on numerous times/days. They really don't follow Doctors orders or read their notes for different shifts. She would sit in soiled diapers or could of fell or any type of emergency and no one would know due to long periods of wait times. Wait times varied from 15minutes or up to 1 hour while I was there. Kept her phone near told her to call 911 you might get help faster or try to yell for help if emergency. Also, was not made aware if discharged earlier than planned discharged would not be able to file appeal if needed to. Would be nice if communicated this, patient and family could reconsider to planned discharge. Nothing was stated when request made for earlier discharge one day prior. This would be really beneficial for future clients too. Food could be better and temperature. Not very sanitary. Need more cleaning and steam cleaning of their bedding and curtains and use of gloves all the time. read more

If you have a loved one that needs nursing care, do not admit them to this facility. The communication with staff is unreliable and the nurses are not responsive. They made my relative wait more than 20 minutes for help, sometimes she needed to her diaper to be changed and she was left in her soiled diaper for more than 15 minutes. Also, they did not inform us about all her new illnesses she contracted while in their care. Also this place is not sanitary. Many times we witnessed the staff touching our relatives personal belongings and also, medicines and food without washing their hands, sanitizing their hands and without gloves. I really regret admitting our relative here. read more

First of all with a senior father in law, we're being proactive and looking into care for him. I have called the facility, and for weeks, nobody in admissions has answered the phone, nor returned my calls. Knowing this, would I consider having my loved one in a place like this, where nobody returns my calls? Absolutely not! All I wanted was information and a tour of the facility. My father in law should receive the best care, and if calls cannot be returned, phones can't be answered in admissions, it's a BIG INDICATION of the care that he would receive while there. Disappointing!! read more

The therapists here are the only good thing about this place. Hiromi (sp?), Ivan & Michael are great! Most of the nurses' aides are very pleasant & helpful. I'm guessing they are short staffed, like most places, & that is the reason there is a long wait if you ever use the call button. One of the nurses, who I will not name, really needs to find another job. She talks so loud & is always complaining! She complains about the patients right outside of their room. I'm sure they can hear her. I can hear across the hallway. The food they serve is terrible! Not at all healthy! read more

Ka Punawai Ola - Retirement Homes Near Me - Kapolei, Hawaii

I have been a patient here for 8 days , having been released from the hospital following a bout of flu, double pneumonia and low oxygen. I'm so pleased with this facility. The nursing care is tops. They are attentive and caring. My PT instructors are excellent and helping me get stronger every day. I'm completely off of oxygen now. The place is very clean, beautifully decorated with lots of nice activities for patients. The food is very good too. Happy to find a good place to recuperate. read more

Wonderful staff in all areas. Food was excellent; activities were plentiful and varied; PT and OT were helpful; health was monitored well. Would return if needed. read more

My Mom has been here for a week and overall I've been very happy with it. It's very spacious and clean and the staff is kind. My Mom is really getting good care and is ahead of schedule with her rehab and she likes it here. read more

It was my first time to Ka Punawai Ola. With all the COVID restrictions, you will need to call to make an appointment. Upon arrival, you would need to check in on a device with your name and answer some COVID questions. A name tag will print out and then you'll need to switch out your face mask to the one that they provide and sanitize your hands. You will then be escorted by one of the staff to a meeting area. Due to COVID, the meeting area is outside and there's two tables to create 6 ft distancing between the visitor and the patient. You are unable to go in to the facility. The staff was cordial and nice. All in all, looks like a well kept facility and great COVID protocols. read more

My grandma was in hospice care, and we were told to come often since she didn't have a lot of time left. Their policy is 2 visitors at a time, and need to wear full PPE, which I understand because of COVID. I visited during the day and asked if it was okay to visit at night time. They told me that since my grandma was in hospice, we could come anytime. I went to visit my grandma at night with my husband. I called the number many times with no one answering the phone. I had to stand by the emergency door and wait until someone passed by and knock on the door to get their attention. (The nursing station was in clear view from the door, and I saw people at the nursing station with phone ringing and not answering). Finally, when we were able to flag someone down they were very annoyed with us. They said of course they are not answering the phone, they are busy. They said that they didn't know we were coming (idk how we could have told them if they aren't answering the phone). When I told them my grandma's name, they initially said that she was on another unit and that I needed to go there. However, I visited her before and told them where she was located. They said they need to let my grandma's nurse know, who is on break so we needed to wait till her break was over. They also said that they didn't have PPE for us and that we need PPE to visit her. My husband ran to Longs to buy PPE so that we could go in to see her. When the nurse came back from break, she was very annoyed with us. She told us that we could go in one at a time (even though in the daytime it was 2 visitors at a time) and that we couldn't get too close to her. We felt like we were a huge bother to the staff, even though we were told we could come anytime. We needed to jump through a bunch of hoops to see my dying grandma at night. My grandma passed later that night, and I'm glad I was able to comfort her in her last moments. We kept waiting, knew exactly where my grandma was located (even though the staff initially said she wasn't there), and were persistent even though the staff made us feel like we were a huge bother to them. Because of this, I give them 1 star. read more

I wouldn't give this place a single star if it were an option. My uncle spent some of his last moments here recently, during the early part of 2021, as his body was trying to recover from severe illness. The staff began by not bathing him as often as his physician recommended. The care takers insisted that bath frequency was something like once every three days until the physician intervened and ordered 2 baths per day. My family would send home cooked meals for my uncle to help brighten his spirits and keep him nourished. The meals never reached him. He would say how hungry he was during phone calls, which is all we were limited to with Covid restrictions. My family would call out of concern because they were dropping off hot meals daily. When refrigerators were checked, they would find that someone from the staff had actually eaten his food and had given him things like a small piece of bread pudding instead. As a meal!! He was diabetic. He also had an open wound that was being treated in order to help avoid infection. He kept saying they were using bandages that were too small and would tear off sensitive and wounded skin with removal and redressing. But, care takers refused to use a larger bandage even when he insisted they were hurting him. When he was finally allowed to come home to us in hospice, as his health had taken an unfortunate turn, one of the last things he said to me was how awfully mean the care takers at this center had been to him and that he would never go back there no matter what. This was heart breaking . It's a family's greatest fear that a loved one will be abused by entrusted care givers during such a vulnerable time and with Covid restrictions making it almost impossible to visit. Shut this place down! read more

My 95 yr old mother in law had hip replacement surgery this past Monday and was transferred here to recover and to eventually get back on her feet. The facility is so easy to find, right across the shopping center in Kapolei. It's off of a busy road but is set back so from inside the building it was quiet and you couldn't tell you were off of a busy road. The facility looks really new and well kept. Her room was roomy and comfortable. Only problem we noticed was that every time we tried changing her tv channel, it ended up changing her roommate's tv too luckily her roommate was fast asleep and was not bothered by our talking and tv watching. read more

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They took good care of my mom here when she was in rehabilitation for her full hip replacement surgery..nurses was helpful and nice..it was nice that they were mostly Filipino so my mom talked to them in tagalog which made her feel more at home..rooms were 2 patients per but it was more than enough space..ac was nice and had cable tv..lots of activities to keep them busy and also a big living room where everyone can hang out..also a nice outdoor hangout area where you could eat lunch with your family or to just get some fresh air. read more

My Mother-in-law &I visited this place to see if my wife could receive care here. My wife underwent 3 surgeries and has been diagnosed with MS & Alpha1. Cierra Cobb took us on tour and reassured us there would be no problem providing care for my wife if we do a transfer from the care center my wife was currently staying at. We did the transfer and Celine (Cierra's boss) said they received the transfer and is currently looking over the paperwork with some Doctors. I call every day after that for 4 days and I get the same response that the paperwork is getting evaluated. A couple of days later I call again only to be told they lost the paperwork that was sent if we can send it again....so the social worker that's working with my wife sends it again. A week later I call and I'm told by Cierra there are no openings and that my wife was being placed on a waiting list with top priority. Cierra apologizes and stated she will contact me daily to let me know what my wife's status was on the waiting list. I hear from Cierra once within a 1-1/2 months span. Meanwhile, at the Care center my wife was at, the Director of Nursing states she sent the paperwork with emphasis on short term care for my wife 3 times with no reply from Cierra or her boss. I call Cierra again to see if my wife was accepted, she states that they try to pair patients off with other patients who are similar in age. All patients here are 80+, my wife is 52 and there's no patients close to her age to pair her off with. I thought that was a lame excuse because at the care center where my wife was currently staying at, she's roomed with an 84 year old lady and they got along well. After a while I stopped calling. Cierra & her boss are very deceiving. They pick n choose who they want to enroll in their facility. If they don't want you they give you all these lame-ass excuses. I didn't want my wife to stay here for short term care even though the facility it self was magnificent. The management here are is very dishonest! read more

There is no option for zero stars so one star is very kind for the service my grandma got here. Not only does the CNA's/Staff just sit at the desk talking story but when the service button goes off you can count on them to be there in 15 minutes or more. Extremely disappointed in this place and would never bring my grandma back here again. CNA's are rarely attentive to the patients. This concerns me because my grandma is unable to walk very long distances without falling over and unable to feed herself. So basically me and my mom are there 24/7 worried that something my happen due to carelessness... and it did. Couple days ago my grandma fell off her bed and was left with a few abrasions. Do they have any idea how many elderly people can die from a fall or just being left on the floor helpless?!? I'm pretty sure that is something that should be in their handbook/training guide. You might think it is just a silly mistake right? No. Some CNA's just leave patients helpless in random places. 1) We found an elderly man in the hall way one afternoon (no nurses within a fifteen feet radius) trying to wheel into the dining room, obviously having a hard time. We pushed him into the dining room and he was very grateful. Still no nurses anywhere to be found. 2) My grandma's roommate was left in the bathroom to do her business and we saw the nurse close the door and leave. Fifteen minutes passed by and we never saw her again. Not even once to check on the patient. Her roommates then started calling the nurses telling her she was done using the bathroom and wanted to get out. She was literally screaming "IM DONE! HELLO?! IM DONE". We sat there awkwardly looking at each other hoping the nurse would return. Five minutes. Still yelling. Ten minutes. We finally decided to go up to the front desk to find a gather of nurses who looked very irritated to be bothered to help a patient. That nurse was nowhere to be found. Who knows how long she could have been in there if we had not been around to call someone for help. We couldn't help but think that that lady could have been our grandma stuck in the bathroom for nearly 25+ minutes. A young guy came to assist the lady but it was too late I already helped her and wheeled her out of the bathroom with the guy looking both annoyed that we pulled him from his conversation and that I was doing his job. This could have all been avoided if that nurse had just stayed a couple minutes more to do her job. Also, my grandma has dialysis late at night so we requested to set her dinner aside so that we could feed her when we got back from dialysis. We were planning on feeding her a hot dinner, lay her to bed and leave so that we could all get some rest. (It was about 10 o'clock at night) That was not the case. Her dinner was lost one night. Rather than having her dinner brought to her, three nurses/CNA's came into the room (all trying to be apologetic) with a large tray and three small side dishes saying there was a mix up in the kitchen. They claimed they saved her tray as we requested the morning prior but it was a mistake. I looked at the small tray of unappetizing side dishes thinking about how hungry my grandma must've been after a long night of dialysis. (She doesn't eat much, but dinner time is when she eats the most because of how draining dialysis is for her) They brought my grandma a small dish of a puréed muffin, mashed papaya, and a tiny cup of poi. They said they are not allowed in the kitchen and had to sneak her dinner in. They weren't even allowed to go in to make my grandma a sandwich. I would have been happy with even a sandwich. Staff gave excuses that someone wrote a was a sign that said "SAVE" on her tray, but that didn't stop the kitchen from taking her plate away. We asked who wrote the sign but they didn't give us a straight answer. Seemed more like they were trying to cover their asses rather than be genuinely concerned for my grandma. They also informed us that it was not only my grandma missing her dinner, but another patient as well. How careless can you be? I feel bad for the other elderly person who had to go the night without dinner as well. We were pretty pissed at that point and was fed up with the nurses and staff. So we took the tray of small dishes proceeded to feed my grandma. My grandma finished the dishes in a matter of minutes and still looked hungry. We found some applesauce we saved on her nightstand and some cookies. Great dinner huh? -___- Lucky for them my grandma didn't mind eating cookies for dinner. It was more of a treat for her than anything, however, we have all made up our mind that we will never bring her back to this place again. The therapy she got was great, but not worth putting up with the staff/nurses. read more

Ka Punawai Ola - This is the dinner they fed her. - Retirement Homes Near Me - Kapolei, Hawaii

My sister is receiving skill nursing care at Ka Punawai Ola. If there were a way to give more stars for excellence, I would do it. When my sister was admitted, her condition required a team that would provide enough monitoring and adjustments to ensure safety, and care that would help her improve her health. At Ka Punawai Ola, everyone is part of the team to get her better, including ohana, friends, and most of all, herself. This type of teamwork is not private care, but results in improvements and a comfortable situation for the patient, and return to independence. Personally, I think it's better than one would find in private care in one's home. This facility is exceptionally well maintained. Everything is clean, no odors, and well laid out. We cannot say enough about the staff. Everyone, office staff and care givers, are responsive and always ready to help. The nurses are so professional, knowledgeable, compassionate and attentive; the physical and occupational therapy is excellent and, as my sister indicated - challenging and with enough thought put into it to make it fun. The food is very good and, like the medications and everything else, is on time and pleasantly offered to patients. When I read the yelp reviews for various facilities, I always saw complaints about having to wait when the call button is hit. I think this might happen even if someone was being taken care of at home. Undivided immediate attention is tough to deliver, even if there's only one person to satisfy. Timeliness has not been a problem here, but my sister has helped the situation by taking care of what she can safely do by herself or pre-arranging assistance with staff. In summary, my sister is happy, safe, and getting better. Exactly what we hoped for, and know she'll be stronger and in better health when she comes home. read more

My sister is in the Long Care Facility going on her 2rd month & when I visited her the staff was soo accommodating. They allowed me to stay pass visiting hours & politely did everything we asked. The facility is super clean & we could not have asked for a better place for my sister to live in her final days here on earth. Bless you all for all the care & support especially Kenvee Daniel who have relieved our family of any additional anxieties worrying about our sister's care. Dane Tasaka El Dorado Hills, CA read more

Recently my Mother in Law was a resident for roughly 6weeks. My Father in Law was a resident at three other care facilities. I Must say "By far the best facility to be in". I was very happy at how My mother was cared for. Not to mention, the facilities were VERY well kept. Staff was very nice. Even one day when staff was short. One staff member was serving lunch for the whole wing. With the amount of questions being asked, still held her composure. 5star. I could not find a dislike. And o would admit that I'm hard to please. I believe strongly in Customer Service. read more

High praises for KPO!!! My mom was a patient/ resident here for almost six weeks. As a family we have experienced other rehabilitation facilities and KPO is by far the best experience we've had. The staff is genuinely kind. The facility is the cleanest I've seen. Countless activities for patients with a supportive staff that makes it all enjoyable. My mom especially enjoyed the church services and bible studies. KPO is great for families to visit, it's spacious and welcoming for the entire family. I can confidently say, mom was safe and well cared for during her stay at KPO. Mahalo Ka Punawai Ola for all you do. read more

the billing department are rude!! one person in particular shanon at ext.116. no class what so ever. shame shame! low class at its best! read more

The outpatient speech therapy is amazing! I have been bringing my son here for a year and he is like a new child. He went from 25 words to a full vocabulary. He loves to come see his therapist. The staff at the facility is so nice and respectful. I can't say enough about this facility. read more