Original post: I had been a loyal State Farm customer for about 30 years. Unfortunately, I just had to cancel all of my policies with them. This past year has been a nightmare dealing with Kaan's office. They made two policy errors that have taken significant effort to try to resolve and one of the errors is ongoing. Up until March, I owned two homes. We built a large detached garage/workshop for one of them. When I called to add coverage for the garage (late Jan), they mistakenly added the coverage to the wrong property. Because it takes so long to get written confirmation of policy changes and their website lags significantly behind, I did not receive written notification of the error for almost a month. When I called to correct the error in early March, they told me it would be fixed. Now, almost 3 months later I am still dealing with the error and being charged for it. I am very concerned the bill will go to collections and impact my credit score. The second error involved windshield glass coverage. I called to add uninsured motorist coverage to both of our cars. While on the phone they sold me on adding windshield coverage, so I agreed to add to both cars. They ended up only adding the windshield coverage to one. Of course it was the uncovered car that ended up with windshield damage and when I called to get it fixed I found out it wasn't actually covered. Please DEMAND immediate written confirmation of any changes you make by phone with their office staff and review your policies VERY carefully. I will also say, I experienced dramatic rate increases over the last few years despite making no claims. I know the industry is hurting, but when I started shopping around because of their poor service, I found out that they were overcharging me, especially for my umbrella coverage. If they don't correct the erroneous bill, I will be making a report to DORA. At this point it is ridiculous that I am still dealing with an error they made 3 months ago. Update: This office is a mess. After 2 months of thinking this billing issue had been fully resolved, I get a mailed bill on July 7th for the policy with the error. However, when I log in to State Farm online it doesn't show any bills due. I called the office and the person who told me she was tracking the problem is no longer with the office and the person I spoke with couldn't even tell me what the bill was for. Kaan never bothered to reach out to me directly, he just had his staff offer a 'sit down'. Be warned. If they screw up your policy, don't expect resolution. read more

Tim S. was very helpful with setting up new home and auto insurance policies. The quotes I received from State Farm had lower premiums with better coverage. read more

Considering how insurance costs have sky rocketed, I made an inquiry with a central source that directed other insurance companies to me to provide quotes for more competitive rates. Jack Silverhart made the initial contact with me to provide quotes. It took me a while to respond to him since I was getting quotes from other companies plus was out of town for a few weeks. He was patient and we finally connected. He was able to give me quotes on both auto and homeowners that saved me a significant amount of money plus we increased some of my limits. He also ensured I was getting every discount for which I was eligible. Not to mention he is simply a very personable, polite, and informed gentleman. I had the idea in my head that I was not going to commit to anyone right away, but I couldn't afford NOT to start going with State Farm and immediately cancelled my policies with my former insurer. Thank you, "Jack with State Farm" for working with me to get great quotes! I look forward to a long relationship with State Farm. read more

We wanted to switch to a local insurance agent for a more personalized experience. So thankful we decided to get some current quotes for both our home and auto as we were able to expand our coverage and save money at the same time! Tanner was able to efficiently answer all of our questions and make this transition as smooth as possible. read more

We were transferred to Kaan's office and are thankful we were - needed to add a vehicle to our insurance policy and were able to do everything over the phone. Jackie was amazing - so friendly, patient, and helpful. She is very knowledgeable and professional. We received our proof of insurance via e-mail within minutes of our phone call. We highly recommend State Farm, and especially Kaan's agency. Linda F, Ft. Collins read more