I initially had a RAM truck that was diagnosed as needing approximately $2,800 in repairs. Instead,…read moreI was hit with a staggering $5,000 bill. They were able to help my family and me out. Thank you, Nas, Ryan, and Anthony, for your help in working diligently to fix the problem.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

Been buying cars for 60 years - Aiman and the rest of the folks at Groulx are totally, absolutely…read morethe best.

I had been looking for some time for the perfect vehicle to surprise my wife with and found it…read morehere. Although it was a 3 hour drive, I knew immediately after talking to Rob Johnson (sales) on the phone it was going to be worth the trip. I was right!!!! Rob had the truck I wanted already to go, worked with me to get it ready and delivered the next day. Needless to say the surprise look on my wife's face was well worth. You should go see Rob if you value: great customer service, honesty, respect and great product info. I will come back in the fall for my own purchase at Groulx Automotive!!!!

I bought a new 2021 Toyota Venza from this dealership and Sheena the salesperson made the…read moreexperience wonderful. love the car and I always do my service here as well. I have been so impressed! Not only are they thorough and friendly, they are also honest. I never feel like I am being pushed for extra service and they even do a video walk through of the service process and send it to me. I am now looking at buying a new EV here and test drove an option without feeling huge pressure. Car purchases are already hard and high stakes. I appreciate how the team here really takes care of customers. If you want a great experience, work with Sheena!

I had a great experience with Cam Shaw in buying a car. He answered all my questions and bent over…read morebackwards to help me.

With our third Mercedes purchase, we highly recommend. No high pressure sales, professional staff…read moreand assistance in setting up the vehicle programs

I want to start by saying that for over 15 years my family and I had a good history with this…read moredealership. My father, myself and my wife all purchased a Mercedes from them and had service/repairs done there quite often in that time. Not all work was done there but much of it was including anything serious and this car was there for major warranty work a few months beforehand. We would highly recommend them in that whole time but not anymore. Recently our 13 year old car wouldn't start or shift which requires towing it anywhere. I made an appointment for 8:30 am with them 2 weeks out telling them the issues and specifically that I would have to have it towed in. After that I got confirmations by email and text that day and on the day before the appointment by email, text and a phone call by an actual person. I had the car towed to them that day so it would be ready to go first thing. Why is that so important you ask? The morning of the appointment at 8:33 am I recieved a text: "Good afternoon. Your vehicle is here now. After speaking with the Service Director, we decided to not work on your vehicle. Other people have been working on it and based off the history of your vehicle, we would most likely be going into the thousands to repair your vehicle, and in the past, people that own these older vehicles do not pay their bill. Therefore, we would decline working on your vehicle." The fact they refused to work on a car that they sold and serviced is unexpected and very disappointing but when they knew it had to be towed there is ridiculous. On top of that they claim that the bill wouldn't be paid, when we have always paid immediately on completion. My wife went in the next day to see if we could work something out as we just wanted it to be fixed. They were a bit more diplomatic in person but still outright refused. She stated we buy these cars because they are good cars that last a long time and they agreed on that point but still no. Then on her way out the service manager made the absolutely rude comment of "You need to get your car out of here". A car they know has to be towed. So now we incurred bills for 2 unnecessary tow's and wasted time when this could have been avoided from the outset by saying they won't work on older cars. This whole experience has been outrageous and unbelievable. After so much good history with them, I feel stabbed in the back. They were extremely unprofessional, rude and downright disrespectful. I will never do any business with their sales or service department ever again. Before I would advise anyone to go there to be treated right but now I ask you. Does this sound like they will treat you right or even care? That's up to you but thank you for reading my experience with them.

Great experience! I recommend this place to anyone looking…read morefor a good pre-owned car. The salesman was very nice and helped me to get the car I wanted it.

Dealer was very unprofessional and frankly looked to be under the influence of substances. The…read moredealer himself looked to be a 17 year old kid who had unwashed hair and was wearing basketball shorts and a T-shirt probably the more unprofessional looking dealer I've ever met. When asking about the price of a specific vehicle I had to ask him 3 separate times because he was hanging out with friends at the dealership lot and ignoring a customer. When I finally asked about the car I wanted he proceeded to try to sell me a different car and was very rude about it. I frankly think this dealer is running a scam as well because they said they need at least a $10,000 down payment on a $13,000 car and my interest rate would still be 19.5%. I wouldn't ever come to this dealer again nor would I ever recommend anyone waste their time at this dealer. I also made the Better Business Bureau aware of the scam they are trying to run and many other people in the Toledo area. RIDICULOUS!!!

This isn't just a vent -- it's a Public Service Announcement. If your warranty has expired, you…read morehave options. You don't have to take your car back to the dealership for every issue. I took my Subaru to Yark Subaru because the clutch was slipping. I asked them to open it up and let me know what was going on. Instead, I was hit with a flat quote: $3,000 to replace the clutch -- without even opening it up. When I asked why it cost 3x more than the same repair I paid for last year ($1,000), the answer I got was: "Inflation." That was it. No breakdown. No explanation. Just a shrug and a buzzword. Then came the A/C issue. To their credit, Yark Subaru did send a really helpful diagnostic video, and their staff was professional, courteous, and respectful throughout -- that deserves acknowledgment. But the verdict? Replace the entire system for another $1,000. At that point in life, I was already going through it. I honestly considered trading in my car and starting fresh. But maybe God looked at my credit score and said: "Nah. Not yet. You're not ready for that car note -- this is a lesson." So I got a second opinion. A transmission shop replaced my entire clutch system for $1,000. Then another mechanic checked the A/C -- all it needed was a recharge for $120. Total cost: $1,120. Compared to $6,000+ in dealership estimates. Look -- I still love Subaru. I love my car. And I respect the professionalism I received at Yark. But the pricing? The assumptions? The lack of transparency? That part needs to change. Because it's not just about money -- it's about trust. So if you're reading this: Get a second opinion. Whether it's a clutch, an A/C issue, or a major life decision -- don't assume the first quote is the only truth. Sometimes that "no" you got? It's not rejection -- it's redirection. Hope this helps!

The buying experience was very pleasant, however the moment I got my Outback off the lot things…read morestarted going wrong with it that should have been noticed by the team. 3/4 tire pressure monitors were shot, and there was a parasitic drain from the DCM that cost me 3 batteries before it could get fixed. I tried to contact the dealership and couldn't get through, so I took it to a different one after I moved and had it all taken care of there. I haven't even had the car 3 months yet!

I will start by saying my guy Josh is legit he has a cool calming vibe and has helped me every…read morestep of the way since I got my Buick enclave hands down only person I will be going to in the service department.

My husband set up an appointment with Marion last week. We came in today to test drive a corvette…read more He was prompt through text and over the phone and when we met him he was very pleasant professional and he knows his stuff. Went on a test drive and we had a very pleasant experience.

I bought a 2023 Kia Telluride from Spirit Ford in April 2026 under the Ford Blue Advantage "Blue…read moreCertified" Pre-Owned program. The signed 139-point inspection certified the vehicle as passing across all relevant categories. Within 215 miles of delivery, two independent inspections (an authorized Kia dealer and an independent shop) documented multiple safety defects that directly contradict that certification: -- All four tires unsafe to drive (4/32 tread on inside grooves, severe cupping, shifted internal belts, underlying alignment defect) -- completely missed by their certification, which recorded 7/32 tread and passing condition and wear pattern. -- A spreading spiderweb crack in the driver's line of sight, represented to me as a "repaired" chip. -- An audible engine defect traced to a binding belt tensioner that should have been caught in the 139-point inspection. I tried for over two weeks to resolve this directly with Spirit Ford. Their final offer was $600 -- less than 15% of the actual repair cost -- framed as "a courtesy." Based on what their own signed certification missed on my vehicle, I would not trust a Spirit Ford 'Blue Certified' inspection. Future buyers should get an independent pre-purchase inspection from a shop they trust before signing anything.

A very special thank you to the spirit Ford service writer and service technician who helped us…read morelate in the day through a breakdown on our trip from Grand Rapids to Pittsburgh. They were they went beyond what we expected. They are very friendly, helpful and knowledgeable. There's a comfortable lounge there to have a coffee, watch tv or read magazines while waiting.