I brought my adult son to the ER yesterday because he was sick and complaining of excruciating…read morestomach pain. We are visiting the area and chose this hospital for convenience. We were seen right away, and my son was put on an iv for hydration and given pain medication. He had blood work, a ct scan and other tests run to rule out appendicitis, etc. and then he was discharged, all within 3 hours. We felt confident in their diagnosis of a virus. We were in constant contact with a relative who is a nurse and she was very impressed with the level of care we received. On top of this, the hospital is clean and very modern.

After several falls, took elderly mother to Trios via ambulance. Mother is ambulatory. After…read moreexamination, physician stuck his head into her room and advised nothing was broke so she should be released. She was returned home via ambulance due to her inability to walk. Because of her medical condition, another ambulance transported her to another local hosptial wherein she was hospitalized for 5 days before being moved to an acute rehab facility. Trios did not provide a professional or a caring attitude toward her. Absolutely recommend not using this hospital.

iPad and jewelry were stolen while family member was in surgery! Hospital is doing nothing about…read moreit. Imagine waking up from surgery to have your family heirloom jewelry stolen. If I could give this place zero stars I would.

There is a new chef in the cafeteria at Lourdes. I am not happy with the menu items. It seems…read morelike all they have are spicy ethnic type of foods that my stomach can't tolerate. Just wish they would fix this & have regular food.

Odd review.... Emergency Room, Father got the flu having COPD got mild pneumonia. Waiting in the ER…read morelobby got a Milky Way (I believe $2.75) the vending machine rips you off. Gave it a $5 bill, got 2 $1 coins in change (Pictured). This is a class action lawsuit waiting to happen.

I had a partial knee replacement and was kept overnight due to an error in scheduling my physical…read moretherapy, which is essential upon release. Unfortunately, my experience was frustrating from the start. During pre-registration, I was completely confused about how I would receive my post-surgery medications. The nurse handling my intake incorrectly told me that my doctor didn't prescribe meds to be delivered at the hospital. I had to check MyChart myself and confirm that, in fact, my prescriptions were being handled there and would be delivered bedside. This unnecessary confusion could have been avoided with better communication. My actual hospital stay was even worse. My pain catheter became unplugged, and I didn't realize it for hours until I felt something wet. The nurse never checked it, leaving me in excruciating pain without proper management. Twice, I was the one who discovered the issue. My IV also blew, and the beds were so thin they caused serious back discomfort. The nurse assigned to me was very new and lacked the experience to handle my care properly. To make matters worse, I was denied the progression of pain medication, and I still don't understand why. Thankfully, the next shift was a completely different experience. A more experienced nurse took over, got me in tip-top shape, and both she and the floor supervisor apologized profusely. While I appreciate their efforts to make things right, the initial experience was unacceptable. This facility needs to improve its communication, staff training, and oversight--especially for post-surgical care. I was very disappointed and frustrated at the least but never was rude. I just cried when morning staff had told me my doctors orders regarding prn control and how the night nurse refused me this medication. So many hours in pure agony. The Night Nurse actually quoted me saying did you know that most addictions start right after surgery! She also said oh you'll be taking pills because you're prescribed pills when you go home yet I'm not home right now? These are word for word.

I slammed my finger in the car door. I was bleeding profusely, but was next door to the Urgent care…read moreso my wife drove over there. When I went in they told me I had to have an appointment that they were understaffed. Well after I passed out they changed their story. I was there for about 45 minutes and was moved through the hallway to x-ray, and there was no one there. This is ridiculous and not a very good service to the community.

Even they have bad reviews we had a good service, just the waiting for a no busy day was longer…read morethat we thought since they were only 2 people before us, we guess there were only one doctor and one nurse helping people.

Dr. Shallman was my surgeon when I had a biopsy in 2006. He had to remove a lymph node from my…read moreneck and so he did the incision right on the natural crease in my neck. You can't even tell there's a scar unless I point it out. He was very good about bearing bad news. I had cancer. But he didn't say the word "cancer." He said "I think you have lymphoma" and that it was easy to treat and that my chances of recovery would be very good. He then told me that the usual course of treatment was chemotherapy and radiation therapy. It wasn't until that point that I knew it was cancer. So I think he went about telling me in the best way possible. One of the nurses was telling me that he had done a carpel tunnel surgery on someone who had a tattoo on their arm and he lined it up perfectly and you could barely see the scar running down the middle of the tattoo.

Dr. Shallman saved my life in 1988 when he first came to the Tri-Cities. I will never ever forget…read morehim! He is my hero. I'd suffered from a burst appendix and perforated bowel. I had been turned away from a local hospital twice (first after 13 hours of vomiting and 2nd after another 13 hours of dry vomiting) - all one week prior to my first encounter with Dr. Shallman. I was turned away from that hospital because I had medical coupons at the time. When my sister took me to a Pasco hospital as a last resort to see if someone could help me there - that is when I first met Dr. Shallman. Dr. Shallman would not leave me until he knew I was okay. My stomach by then was distended and I looked 8 months pregnant (only I was not pregnant). I was full of peritonitis and at first it was not clear what my condition was with all the poison in me masking everything. I was told the pus burst out of my abdomen and hit the ceiling when I underwent surgery. I was that full of poison that was killing me. Dr. Shallman was such a comfort to me - seeing him pacing outside my emergency room bed. He knew I'd been turned away from the other place and he was committed to helping me. Everyone told me I should have died and would have died had it not been for Dr. Shallman's skill and commitment to his patient - me! Talk about a protector! I will never forget the cowboy boots Dr. Shallman wore. At the time I was tickled to discover that doctors wore cowboy boots. He really was such a strong person in the midst of my weakness and with his care and treatment I was released from the hospital 11 1/2 days later. Renewed with hope of an actual future life. All the nurses were so thrilled with the great result he gave me. Dr. Shallman is my hero and I can never thank him enough for saving my life. Seriously. He saved my life! His intelligence, his skill, his commitment to help me - where would I be without those gifts he brought to me? I have nothing but compliments for him and still frequently tell others of my faith in him and how he saved my life when it was hanging by a thread. I still tear up when I think of the gift of life he gave me with his skill and commitment to me. I am forever grateful to him. If there is such a thing as a dream surgeon - he is that to me. I couldn't have asked for more. I hope he gets to read this review. Still - all these years later with a healthy life now, I so admire him and am still so grateful for him being there when I needed help most.

Took a family member here for urgent care, staff was kind and caring. We got in quickly. They even…read morelet me go in with my elderly brother, I figuted they would make me wait outside. Dr was kind and compassionate. They sent us onto the ER.

I do not like coming to this place, the only complaint i have is that you wait here for a long,…read morelong time compared to others urgent care. I never learn, I keep on coming here and wasting my day here. You ask how long it gonna be and they say a little bit and you end up being here all morning or at least a couple of hours. I have been here for about 3 hours today, for my daughters stomach ache. If you do not have anything to do for the day, this is the place to come. If you do have something to do for the day, you better clear out your schedule. The staff is really friendly and doctors.

I feel disrespected. We had an appointment time for 7:45am and it is after 9:15am. If a doctor is…read morelate to the office in the morning- then offer to reschedule. We had a series of appointments later this morning that we now have to reschedule due to lack of organization and punctuality. When you are the only hospital in town - I guess professionalism doesn't matter!

They were professional, courteous, and personable. I felt very comfortable there. I'm going back…read morefor more.

You know it's been years since I had a beautiful daughter delivered at 3:39 am at Kadlec, she's a…read morehealthy 2 year old that has transformed myself from the selfish person to the most loving father that I could be for her. Dr Ortolano two years prior was short staffed which resulted in long wait times for pregnant mothers. Fast forward two years, he is staffed really well with individuals that really love their job. It gives you that gives you a peace of mind. He currently delivers for Trios HealthCare in Kennewick. I would recommend this OB for the Tri-Cities since he displays professionalism that should be expected working with future generations of offsprings!

Dr. Ortolano is absolutely fantastic. He is very compassionate and takes the time to explain the…read morepros and cons of different procedures. He has come in on the weekends when I needed him to and works very long hours to make sure his patients are taken care of. Be warned, you will wait quite a while to see him. However, its not because he's goofing off. He is frequently running back and forth from the hospital to deliver babies and then back to his office to see patients. I am very impressed with his professionalism and empathy, which I did not find when I went to Associated Physicians for Women (now Kadlec Clinic). The only reason I don't mark 5 stars is because of his receptionist. When checking in, she asked for a payment on my balance. That would have been fine, except that she started explaining what I had done and what the individual charges were. I am very aware of what I have had done, but I didn't need the entire lobby to hear the procedures that I had done, thanks.

I had left thumb laceration with tendon repair. Dr. Sampson and his staff were extremely patient…read morewith me and answered all my questions. They have returned all voicecalls within the stated time as well as answered all my emails in a tiumely manner. I am happy to recommend this facility and doctor. Excellent surgeon and excellent post care.

Would not even see me, I have deformed hands from RA. The hand clinic was willing to perform a…read morecorrective surgery yet did not take my insurance. So I provided all my records to kadlec in person as I guess emailing is too difficult for some. After review evidently these surgeons are not capable of doing the surgery. I'm extremely disappointed, yet grateful they admitted they couldn't do it, instead of butchering my hand. It would however make me question their skill levels in general.