We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

Appointment on time, very nice person who did stress test. Clean medical facility, convenient right…read moreoff highway, easy access

I had a vaccine scheduled at 1:50pm. I thought that was the time I will be getting one so that I…read morearrived at 1:30. The lady behind the counter rudely turned me back in line to wait b/c some ppl before 1:50pm apt have not registered yet(I am sorry but the website doesn't say that. And is it such a big deal to switch ppl who came a little earlier with ppl who came later?). When a white man whose appointment was also at 1:50pm, she registered him and let him in! I (asian) and another woman (Indian as she told me) were turned down while a white man was let in. This is clearly a racial discrimination. This woman was rude the entire registration process. If she has a job that would require her to encounter all race and gender, she should not be these racially discriminatory calls. I hope HV will read this and respond. I am happy to talk to them furthermore about my treatment by this front desk staff.

Very disappointed, overall. Was not forewarned of the pain of the procedure, nor the total healing…read moretime requirement. Additionally, I was in very significant pain following the procedure, and asked for some short-term medication to get me past the first few days (so that I could work). "Tylenol" was his answer - nothing more. When I responded that Tylenol alone wasn't adequate, he offered a very terse "Go to emergency care". In short, he displayed all the empathy of Attila the Hun. For a 'letter' grade? I'd give him a 'D'. Once I'm past this experience, I won't be using his services again.

I had breast augmentation surgery by Dr. Tantillo in August 2010, and I can't say enough about how…read moreexcellent my entire experience has been. From my very first consultation to now (6 weeks post-op), I have felt 100% confident that I chose the right surgeon for the job. During my initial consultation I was given lots of information about the procedure; I also "tried on" different size implants to get an idea of what I wanted. I spoke with Dr. Tantillo about what results I was looking for, and he was very honest and straightforward about what I could expect from the surgery. He talked with me about my different options regarding the implant size, type, and placement, and incision placement, and I felt like he took the time to understand exactly what I was hoping to accomplish. I was very particular about what size I wanted to be after the surgery, and Dr. Tantillo completely accommodated my wishes. After I called and booked my surgery with Dr. Tantillo, I was mailed a booklet with LOTS of info and instructions for my procedure. I had plenty of time to look this over and write down any questions, and when I went in for my pre-op visit Dr. Tantillo sat down with me and took the time to fully answer every one of my questions. By the time I left that appointment, I was fully prepared and couldn't wait for the day of my surgery! The day of my operation was so relaxed and positive, I would do it again in a heartbeat if I had to. The nurses were so friendly; they and the anesthesiologist made me feel like I was in great hands. Dr. Tantillo talked with me before I went into the OR to go over everything once again, made a few markings on my chest, and asked if I had any last-minute questions. When I woke up, the nurse gave me some water and crackers and stayed with me, talking and making sure I was feeling ok. After resting for a bit, I was feeling completely fine and after leaving the office, I went out to lunch with my mom! I am now 6 weeks post-op, and couldn't be happier. My recovery process was a breeze, and I feel and look amazing! I am so glad I decided to have this surgery, and I know that I absolutely made the right choice in choosing Dr. Tantillo.

In regards to discharge planning and your rights: My sister was discharged to Ellis Nursing home in…read moreNorwood from BIDN because the Case Manager said her "friend" works there. As a patient you have a right to a list from that case manager of possible places as it relates to your Insurance- You or your family can research and then packets requesting a bed are sent to those places- This is informed decision making. My sister was never given a list after asking multiple times and was told they only had "1 star" so the case manager said she took them off the list. It isn't up to her. I research places on multiple venues including licensing deficicencies not just google and Yelp- She had no right to make that decision for my sister and not give her time to research places. I say this because you don't know what you don't know. Because a friend of the case manager is trying to fill beds is unethical practice. My sister ended up in a room at Ellis in Norwood which is not a good facility to be in. (Read Ellis Review and see pics) My sister observed what appears to be maybe black mold and an awful unidentifiable smell (maybe the mold) and multiple infection control concerns. I saw the pictures and agree. Now we are trying to get her discharged out to places we had time to research. I left a message on the complaint line at BIDN, I hope it doesn't get swept under the rug or erased and their practices put the patient first. This is an unethical practice by the Case Manager and against my sister's patients rights to be part of her planning. I don't think this facility treats patients as a whole. There were some wonderful nurses caring for my sister and an excellent surgeon.

This place is horrible! The nurse in the ER was rude and condescending. I called to ask what…read morehappened to my son and she made up a stupid answer. Then this hospital location sent him home with a broken leg saying there was nothing wrong with him. Three days later he's in a Boston hospital having surgery on his knee and leg from being hit by a car. Two weeks later and he's still in the hospital recovering after surgery. I don't know who was the incompetent doctor there but the quality of care was awful! This is so unnecessary and unprofessional. I would try everything to avoid being taken to this Needham location. You may just lose a limb!

The wait time is terrible, but the staff is cool and very helpful. Like super helpful, I went in…read morethere freaking out for the reason i was there. After talking to the nurse and physician, I was more at ease. They were so kind, so patient, and just really overall great. They gave me options and was really trying to accommodate me. It's really nice in there too, nice waiting area, nice rooms, parking lot in the back. I parked in the front thinking you have to use the front door but it's in the back.

Honestly had a wonderful experience. Pre-signed up for my spot online and pre-registered with all…read morepaperwork. Was seen right away. Nurse/EMT was great and fast. Got x rays, got diagnosis. Was in and out in 20 minutes with a handmade splint. Nice team all around.

The front desk and staff were great. However, they refused to bill it as a screening and instead…read morebilled it as a diagnostic procedure in which I now owe a doctors fee of $200 and a procedure fee of $834. If they had billed it as a screening (I am 54 and was due for my fist colonoscopy) as my PCP had indicated, my insurance would have fully covered it. So know how it will be billed beforehand.

I have tried, on four different occasions, to make an appointment via the website...never received…read morea callback.

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

Went to my first appointment here. The pros. It was easy to get to. Off route 128, if you like the…read morehighway, and off route 135 - if you don't. I had no trouble finding it and the traffic wasn't bad on a weekend morning. When I went to register there was no line. I was quickly seen and had no trouble quickly getting my labs and tests. Parking was available. But... yes the check in woman rudely barked at me my name and date of birth to register. Do they measure them on time taken or something, they are always so... rushed? The doctor I saw really needs to work on her bedside manner. I feel she was trying to put me at ease but it came off dismissive and minimizing of my problem. I won't be back to her as I don't trust she will take the issue seriously. Why are you a doctor if you don't want to be bothered with medical problems? I will give Atrius credit... usually lately they have been sending around after visit survey's and I have been filling them out. I look forward to this one. It just seems like it is a larger problem within the profession of health care workers losing empathy once they are in the medical profession for too long. Also, I find Atrius sometimes has poor staff perhaps they don't get paid well.

Surgery on two cancerous areas. The card was of high…read morequality . The surgeon was known to me from a previous issue. So I have had 3-5 interactions with him and the staff. The surgeon Dr Comes highly recommended and lives up to that referral . However, all of the other staff and his surgical support system staff are supern

Our embryos were transferred here without our knowledge - we were told that we received an "email"…read moreand it probably went to junk. Ok, fine. Any information on chain of custody? Nope - just a random spread sheet I was told. You will not be able to speak to anyone unless they call you back on their own time days later. There's no insurance information available about their medical courier, in fact I had to ask twice to receive their name or any information. Infertility is hard enough without dealing with condescending individuals that do not care other to clock in and out.

I have never written a review for anything in my life. That being said, NECC is the WORST company I…read morehave ever dealt with in my entire life for anything. I went through chemotherapy in December of 2024, and the most complicated part of that was storing my sperm before that. I work in customer service myself, and this company provides the worst customer service imaginable. Neither location (lab or offices) can help you with anything. The employees at the lab are rude, short, and not helpful. If there was any other company I could have used, I would have taken that opportunity. This place is the literal worst, I am so sorry if anyone else has to use them.