This practice has some of the best doctors and nurses. I was very nervous about going through ivf…read moreand everyone was helpful. Julie in Providence helped me get over my fear of blood work. She is always so kind and can answer so many of my questions. The communication was next level. If I called with a question within an hour or so a nurse or a doctor was calling me back with an answer. I'm sad to graduate to GYNO. I love Fertility Solutions and so happy they were part of my journey!

I have never felt compelled to a review for a doctor or medical clinic before but I was deeply hurt…read moreby the callous and prejudicial behavior of the doctors and the clinical staff under their direction. They are discriminating and racist and I highly advise staying away for your mental and physical well being.

As a 37 year old woman, I can tell you that I've always known I wanted children. However, I didn't…read moreimagine being single in my late 30's...so after almost 2 years of going back and forth with myself, I finally decided to give my future-self the best chance at having a biological child and I started the process to freeze my eggs. Fertility is personal and emotional and scary but choosing the right doctor makes ALL the difference. The best decision I made was choosing Dr. Jan Shifren at Newton Wellesley Hospital. At my initial assessment, Dr. Shifren walked me through every single step of the process and answered all the questions I could come up with. It only takes a quick google search to learn she's internationally recognized as one of the top physicians in her field of expertise and she's been published in more journals than I could count. What a google search doesn't tell you is how truly wonderful she is as a person. Dr. Shifren is so thoughtful, knowledgeable, transparent, upfront and honest. I never felt rushed at our appointments (virtual and in-person) and Dr. Shifren was by my side, from start to finish. She has a truly incredible team of nurses, technicians and administrators who keep you feeling positive throughout the journey and take great care of you at each appointment. After meeting with Dr. Shifren, I worked with her billing department to understand all the financial costs associated with the procedure and they gave me a very easy to understand price breakdown. A few months after our initial appointment it was March of 2022, and I was ready to go. At that time I started working very closely with Zuzana, her incredible nurse who was by my side for the next 2 weeks walking me through the process. Zuzana and her colleagues were very quick to respond to my emails with questions or concerns and always had all the answers right away. Once the process begins, you are going into their office at NWH anywhere from 2-4 times a week for blood draws and ultrasounds. All the ultrasound technicians are great and be sure to get your blood drawn by Grace, she will make your day every time you see her. I felt really taken care of on an emotional and physical level which is what you want and what you need to get through this process. My patient experience could not have been any better and I would highly recommend choosing Dr. Shifren and her team at NWH if you are looking into freezing your eggs. -Melissa

I saw Dr. Sakamuri for some irregular bleeding, she suggested I go back on birth control to stop…read morethe bleeding. when I told her I was not willing to because the side effects were too severe in the past, she was super rude and judgmental and said I "might as well be on prenatal vitamins" even though she knew I had no intention of getting pregnant. Perhaps there isn't another known solution for my irregular bleeding, but it's unacceptable to shame a patient like that. Like any drug, Birth control has side effects and women deserve to know the full truth so they can make educated choices on their own. Not be shamed or scared by their health care providers without proper information. Perhaps Sakamuri only cares to prescribe medications so she can cut herself a check. It's truly sad that myself and other women have to face this type of judgement in a space that is supposed to be safe for everyone to make informed decisions about their own bodies.

What is there to say about a clinic and staff who help you through one of the most emotionally…read morefraught and difficult experiences in your life? We were at the Boston/Chestnut Hill location for almost three years. The staff is top notch. After some disappointments we were successful, so that's what counts. It's tough to keep the faith. In fact we had literally given up hope and were simply going through the motions one last time because we had genetic material already available. And guess what. That's the one that worked. If there's one thing to keep an eye out for, it is challenges with back office integration. ...Bills (multiple) for extended cryo storage on material already used....bill for transfer fees for transfer that never occurred because nothing made it that far..... But that's got nothing to do with the medical staff....and from what I've read things like that are a challenge everywhere. A+ and fingers crossed for Jan 2022

I would not recommend CCRM based on my experience with them…read more We came to CCRM after previous unsuccessful IVF cycles because we hoped their lab and approach might make a difference. Unfortunately, we ultimately cancelled treatment because we lost confidence in the coordination of my care. Here is the short version of our experience: * Poor communication, slow responses, and repeated lack of follow-through * Records and test results repeatedly overlooked or "missing" even after being uploaded and confirmed * Nearly asked to repeat testing I had already completed * Inconsistent and inaccurate information from staff * Salve portal repeatedly crashed, failed to refresh, and made communication even harder * Almost a four-week wait for a regroup appointment, followed by finding out the treatment plan was still incomplete * Felt rushed and dismissed when asking questions and advocating for myself * Extremely expensive PGT-A pricing required before start, placing you in a category of 4-6 regardless of your needs (our history of producing only 1 or 2 blastocysts) and cost of shipping + handling to their Lonestar location in Colorado * Only discovered my written IVF protocol was NOT what I understood we had discussed because I kept asking questions and specifically requested to see it * Monitoring was poorly coordinated. I was initially told local monitoring would be possible from their Care Coordinator and spent hours trying to arrange it, only to later be told no * We then planned around CCRM's Falmouth Maine satellite location for weekday monitoring (weekends you have to go to Boston) but right BEFORE my cycle started, when I was already priming, learned the physician had scheduled time off and it would make Falmouth unavailable during important parts of my anticipated monitoring window. The team knew Maine monitoring was important to us, but we were not told this ahead of time. * After we cancelled treatment, the IVF prior authorization with my insurance was not promptly cancelled despite being told it would be handled. I ultimately had to work directly with my insurance company to resolve it so I could pursue treatment elsewhere * Money I had already paid for PGT-A was not promptly refunded after we cancelled treatment, and I ultimately had to dispute the charge through my bank * The practice manager never returned my requested call * I constantly felt like I had to manage my own care and double-check that things were actually being handled The biggest problem was trust. I constantly felt like if I did not ask the right question, check my records myself, follow up again, or catch a discrepancy, something important could be missed. We have been through three exhausting years of infertility, medicated cycles, an IUI, multiple egg retrievals, surgeries, miscarriages, endless blood draws, an MRI, multiple second opinions, acupuncture, naturopathic care, you name it. I know fertility treatment itself is stressful. This was different. This stress was created by the clinic that was supposed to be helping us through it. We were willing to travel. We were willing to spend the money. We were willing to make sacrifices and do what was medically necessary to give ourselves the best chance of having a baby. What I was not willing to do was put my body, embryos, time, money, and hope in the hands of a clinic I felt I had to constantly manage and double-check myself. A fertility clinic can have incredible technology and an excellent lab, but that means very little when you cannot trust the process surrounding it. Fertility patients already carry enough. They should not also have to carry the responsibility of making sure their clinic is doing its job. I am sharing this because I wish someone had warned me before we put this much time, money, energy, and hope into getting treatment there.

Trying to reach a live person was an absolute nightmare. Extremely stressful when you have an…read moreurgent issue and can only get voicemail with no callback. Very disappointing customer service -- would not recommend.

I called about pursuing fertility screening/medicated cycles and was told that they would only work…read morewith patients pursuing ivf or iui. If you aren't going to offer these services for people who aren't pursuing more extensive intervention, you shouldn't advertise them on your website. It's already hard to accept that you're going to need medical intervention to have a child, but to then also be met with the most apathetic staff makes the situation even worse--especially when dealing with something as difficult as infertility.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.