I had a great consultation with Kristina. She comes off as smart, friendly and generous with her…read moretime. very on top of her game. She's hired!

She can be very good but when you need her in an emergency situation to help you with something…read moreeven a transcript she never returns your call !never responsible to a client even if you are working with her for years .

I have been banking with SSNB since 1997 with both personal and business accounts and I used to be…read morein love with this bank. As they have grown over the years the client support has gotten worse and worse. During Covid the client support truly took a hit and I was understanding to that, but today there is no excuse in my book. Today specifically I called the E-BIZ business client support center and sat on hold for 5 minutes so I requested a call back. Its been almost two hours and I have still not received a return phone call. I have emailed CEO Schrider as well as Mr. Kitterman VP client experience manager and have not received a response. I am disgusted with the lack of client support and I am moving all of my personal and business banking needs to Capital One Bank in 2025.

The absolute worst example of business banking I have seen in 50 years…read more You cannot make an online deposit through scanning into a computer. You have to use their Mickey Mouse camera app making it almost impossible to properly focus and overly time consuming for a business. I recently attempted to deposit a $15,000.00 check into one of our accounts there. I received a notification the deposit was too large, $15,000.00 FOR A BUSINESS ACCOUNT!!!!!!!!!!!!!!!! We had to make the deposit into our personal account with another bank, AN ACCOUNTANT'S NIGHTMARE, and then write 2 checks into the Sandy Spring account. They both posted but we received only 1 e-mail confirmation. The app then went to a blank recent transaction screen and could not be moved. A call to customer service was fruitless and a waste of an additional hour. I WOULD RECOMMEND SETTING YOUR BUSINESS ON FIRE BEFORE ATTEMPTING BUSINESS BANKING WITH SANDY SPRING BANK. These amateurs didn't even have the courtesy to respond to my letter my mail or phone. They just left a message below for me to waste more time calling them. I REGRET EVER HEARING OF THESE LOSERS. BE FOREWARNED.

They don't take new clients but no explanation why. They just laugh when you inquire about their…read moreservices. Get a more professional front desk employee. Or maybe take clients like a business should do. Sadly can't leave a no star review.

Today was my last straw. For a year, I have witnessed the staff at this location intentionally…read moredisrespect and disregard african american people. For a year, I have watched the bank manager help white elderly white people an extra 5 dollars for asking for help. Today tho.... Today, I witness an african american male drive to the teller window. Something made me look. The bank was primarily empty when I left. This man sat in his car for over 10 mins before he drove around and walked in. They purposely ignored him. When he came in, I walked in again to grab some extra money in hand and they acted like he was the problem. That young man was kind, used manners like he breaths and although he looked like he just got off work he smiled regardless of how he was treated. I got the opportunity to talk to that young man and he said they treat him like that all the time. If he needs help he knows he can't get help from them so he calls in. I thought that was odd. He told me more about his work in domestic violence. He gave me some insight and it made me check my accounts as well. Anywho, Poor customer service and the bank manager needs to be fired. This is my opinion.

The worst bank in the area!!! I logged into my account app today and discovered money was…read morearbitrarily removed from my account!!! When I called Customer Service to question the transaction, I was told a teller made an error when processing a deposit, so they removed money from my account!!! No prior notification, no sorry Customer, we need to do this, they took it upon themselves to remove the money!!! Their Customer Service is non existent!!! Save yourselves, go to TD or PNC!!! If they cannot process checks correctly, how can you trust them with loan applications and sensitive information!!!!