Unprofessional. Do not recommend this joker. Completely…read morerude, petty, consider any other service.

*Update* We are late to the airport, and the reason why I…read morepolitely asked Robert for a taxi ride so suddenly was because my father-in-law was on his deathbed. We were rushing home (unexpectedly). Well after Robert hung up on me, my father-in-law died. Thanks Robert, thanks for being such a fucking asshole to us for no reason. I hope your business gets obliterated by Uber and Lyft. Previous review: He asked if I looked at Uber or Lyft before I called, and I said yes (I really did not, I already know they don't come to where I live) and he yelled at me after accusing me of supporting the businesses that "poach his drivers". He hung up on me in a very shocking and nasty manner. I called back thinking it was a mistake, and sure enough, he yelled at me again. Look I'm sure he's a great taxi service, but seems mentally unhinged. Be careful.

I've used Johnny Cab for over a decade and their prompt service to the airport was excellent every…read moresingle time. I became spoiled that I was the only customer. Highly recommended.

We used Johnny Cab due to all the great Yelp reviews, but this review is really closer to 3.5…read morestars. Nonetheless, his service was fine, but there is definitely room for improvement and we used another taxi service for our last ride which was a much better experience. We prearranged for Johnny Cab to pick us up at the airport after our flight from OGG to HNL. Unfortunately, our short flight was almost an hour late, and his colleague, Wasa, waited patiently for us until we retrieved all our luggage. His car was on the older side, but Wasa was very patient and an excellent and safe driver. Since our flight arrived so late, it took us around an hour to get to our hotel in Waikiki since we had hit rush hour. Because of this, we of course gave Wasa a very decent tip, but he deserved it due to all the inconveniences our delayed flight created and his professionalism when driving. Because of this, we decided to use Johnny Cab again the next day when we needed a ride from our hotel in Waikiki to our new hotel in Ko Olina. This time we were picked up by Johnny, who graciously came 30 minutes earlier than our scheduled pick-up time at 1:15pm, per our request. Unfortunately, the things I didn't like so much about Johnny was that he drove a little aggressively, almost tailgating another driver. Albeit this driver was in the fast lane, it wasn't something I expected from someone who drives for a living, and we never said we were in any rush to get to our destination. He also got visibly angry at some jaywalkers. I get it, when I drive and people jaywalk and block my car, I get mad too, but I also don't drive patrons for a living. Finally, we tried to make conversation with him, but the vibe overall was really off. It's hard to explain and maybe our personalities didn't mesh, but it was reason enough where we decided not to use his services again for our final ride. The other tax company we used to take us on our final day from Ko Olina to HNL was much more professional. You can see my review of them as well. When booking with this new taxi company, we received an email and text confirmation right after we booked our appointment. We didn't get any type of confirmation from Johnny Cab. Also, with the other taxi company, we also received a link by text so we can track our driver when he was on our way to us. Finally, the morning we were about to leave (at around 5am - our pick-up time was at 6am), we received a final text confirmation that our driver was coming. He even came 30 minutes early. After using the other taxi service, who charged the exact same price as Johnny Cab, I definitely won't be using Johnny Cab again and would rather use a more established and reputable taxi company. I think Johnny Cab is just a 1 or 2 man show, while the other taxi company has a fleet of over 100 taxis. Maybe we just got a good driver for our other taxi company, but they just seemed more professional overall.

$36 flat rate from Waikiki to HNL was awesome. They were prompt and flexible with changing the…read moretime to match our updated flight time. We also used them to go to the children's discovery center and back - would use them again. They were flexible and kind to the kids and reasonably priced. Uber/Lyft maybe a bit cheaper for local rides but we used Charley's bc they were always on time and dependable! And you don't need car seats for the kids bc it's a commercial vehicle - even if Uber/lyft drivers don't enforce that, I prefer Charley's for peace of mind since the drivers do this professionally. Would highly recommend to everyone, including those with families and who like to plan ahead with a dependable ride waiting for you!

We used this taxi service for the first time yesterday and didn't know what to expect…read more Very easy to request a ride online several days in advance. After we arrived at HNL, dispatch was quick once we called in our location after picking up our luggage from baggage claim. The estimated cost we saw online was close to the final price. The driver who picked us up had 40+ years of experience with Charley's. And he was a very nice guy! So lucky he was our driver. When this driver decides to retire, Charley's should utilize this person's experience in training new drivers. I think he could make a positive impact on Charley's for the long term.

We booked a ride to the Airport with this company and OMG Ive ridden in cars that were in Nascar…read morebut this guy was out of this world. We sped off to god knows where. He had only two speeds fast and tire screeching stop. It was an older van and an older man driving so we went bouncing around like rubber balls in a square box. Now like the starship enterprise we went into warp factor one, add to that he was on his cell phone arguing with someone while looking like he was about to have a stroke! I kept thinking who had my funeral arrangements. Anyway we did make it in one piece even if we all needed blood pressure medications. If you want a pulse pounding trip to or from the airport these guys fit the bill perfectly.

Recently used their services for drop-off and pick-up to/from airport and the driver (Alex) is…read moreamazing. On-time and prompt and the van was clean and spacious for our party of 7. To make reservations, I was in contact with Gina via email. And she was very prompt in replying back. Despite the delay for over 6 hours due to the plane mechanical issues, Alex tracked our flight and was there ready to pick us up. Would definitely use their services again in the future.

We had our tour with Big John day 3 of our trip. I'm glad we did it earlier on the trip because he…read moreshowed us some amazing places that we would have never learned about if it was not for him. Later in the week we went back to some of those places to spend the entire day there. The places we loved the most were Eternity Beach and Waimea Bay rock jump. He also helped us book a sailing charter where we caught a fish, went swimming in the ocean. Thank you for showing us a great time Big John.

First time trying Big John and it was the right choice! He…read moretexted and said would be early but no rush. Did tell us about Aloha Friday Traffic so we should leave 15 minutes earlier and this time helped us at the airport. Because it was crazy on a Friday nice , clean large Toyota van with lots of space Coming home he texted the about confirming pick up and that we was watching the flight . Very attentive. His made sure we got safely home . His price is reasonable and we will be sharing with neighbors and friends about his service from Hawaii Kai Mahalo!

First timer from Ewa Beach to the Airport. Cheaper than parking at the airport for 7 days, being…read moredropped off up front and not having to have to drag 6 luggage to our car after a long flight was fabulous! Our Alaska flight home 7a got cancelled, we got rebooked at 6:35p and delayed to 8:45p. Arrived home at 12midnight instead of the original 12noon and they were right there ready and waiting. I called to reserve 4 months ahead and was a little worried since I did not get any email confirmations or updates. When I called 2 days before our flight, they confirmed they had it and they were there to answer my multiple calls from Vegas with the numerous changes. Definitely using this every single time!

Highly recommend this service. Price is absolutely fair. Drivers are reliable and extremely…read morefriendly. We booked a round trip from Kaneohe to HNL and both drives were excellent. The drivers were incredibly friendly and were on-time. The communication was excellent. Honestly, it was a little odd that we didn't get a confirmation email. However, the drivers were on-time and knew exactly where to go for both trips. There were no questions, no mishaps, no complications. It's nice to have a reliable shuttle service to book end your trip!

Fantastic service and response. My husband and I have been using this service for years to travel…read moreto and from the airport from Mlilani. Ron and Cecilia are super dependable and communicative. Thank you

2/28 & 3/14/26 - I have been using this shuttle service back when Toyota vans and the Prius were…read morebeing used and the driver back then told me about the thousands of miles racked up and how dependable the vehicles were. Today, drivers use their own vehicles but the service is still dependable. Cecelia and Ron are quick to respond and communicate. I can call or text and get a response right away from one of them or the driver. Ty was the driver this time for both days and communication excellent. My "go to" every time I need a shuttle. Mahalo to a great team!