The thing about Kaiser BP Hospital is that it's a maze and departments are always being moved to different locations on property. Although its not rocket science you'll eventually find it. This place has expanded, improved, and their staff is much more pleasant than the DMV employees for sure. My concern is they have Flu Shot stations and people walking around in with a small caddy on wheels literally asking people "Do you have the Flu Shot" every employee in here is trained to ask you & persuade you to get the Flu Shot. I don't have to tell you if I've had or why I choose not to get it but when I go for something unrelated and I bypass all these stations and I'm already getting my vitals and the nurse tells me that I am feeling fatigue because I haven't had my flu shot its very questionable as a company. Are you looking out for my well being or just trying to get flu shot quota. That same day as I was waiting in the waiting area of the laboratory waiting to be called another nurse is walking around with a cart distributing complimentary flu shots like ice cream. Asking every single person if they've had their flu shot. No joke everywhere you turn there is a sign or a person subconsciously stating "Flu Shot" read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

Today, 4/12/23, Thursday, I must definitely keep it real! Sit back and relax with your Tea Cup because I have some tea to tell you that you will be sipping until your cup is empty and you'll need a refill! Lol's Vascular Surgery ~ Dr Nguyen, Nhan-VU Thu and P.A. John Michael Beemer. I call them the, "DYNAMIC DUO"! (Applause)! Dr Nguyen~ When I went to the consultation appointment prior to surgery, I was extremely nervous. Dr. Nguyen personality is so laid back until he gives you that confidence that everything is going to be alright, and 100% Real about any questions you ask. Definitely, no liabilities going to happen with Kaiser. Lol's On the real, he should have went to Law School because he knows how to multitask as a Vascular Surgeon and explain the procedure, aftercare and follow up. He would make an "Excellent Public Defender for Kaiser." (Laughing) Dr. Nguyen got that Cheerful Personality and Swag until you have No idea that he's a Doctor until he walks in clean as a whistle and starts talking Medical Terminology smooth as silk. (Lol's) I'll put it to you like this, Dr. Nguyen is the (Belated) Kobe Bryant of the Vascular Surgery Team! He is "Excellent" and has Confidence, Dignity, Empathy, Integrity, Intelligence, Professionalism, Pride and Respect for his patients and co-workers/employees. I saw it with my own 4 eyes, (Eye Glasses ~ "Better to see you with my dear". (Smile) Dr. Nguyen definitely understood the assignment and earned an A! I must definitely put some respect on his name! (Smiling~Clapping at the same time) Dr. Nguyen deserves," One Billion Stars". Unfortunately, Yelp review only has 5! ~PA John Michael Beemer definitely is the Lebron James with his "Skills"! Lol's He kept Slam Dunking with my surgery. Definitely must put some respect on P.A. Beemer name! Lol's. He definitely understood the assignment and passed with an A! (Smile) P.A. Beemer had "Excellent", Listening Skills to Communicate clearly any questions I asked while he completed the medical procedure. The crazy part P.A. Beemer is so "Awesome", until I did not feel any pain until hours after I got home and the soreness kicked in. (Lol's) If I ever need major surgery I am definitely going to nominate him to do it! Lol's P.A. Beemer had an, "Excellent Personality, Professionalism, Empathy, Sympathy, Integrity, and an abundance of "Patience," with this girl over here! (Lol's) He definitely deserve a Billion of stars too!!!! The beauty of it all he did not take a long time and I appreciate Dr. Nguyen and P.A. Beemer making sure I followed up with aftercare appointments. God truly blessed me with not One but Two Legends in Vascular Surgery! I feel so good and definitely can see the difference! (Applause to both of you!) Summer here I come. Grown and Sexy with these legs thank's to P.A. Beemer/Dr. Nguyen!! They are true, "Legends!!!" (Smile) Last but not least huge, "Shout Out", to the rest of the Vascular Surgery Team, "Damari Pinon, LVN, Elvia ~Service Rep, Luz Celia, Service Rep, and Regina~ Service Rep." All of You are, "Amazing!" In closing, the beauty of "Legendary Service", it starts at the top of the melting pot and drips down. Dr. Nguyen~ P.A. Beemer, Damari, Elvia, Luz, and Regina you did that! Dr. Nguyen your "Team" was simply delicious!!! I am forever grateful!!! Hopefully, all of you will get the recognition for your , "Excellence", with making my day leaving with a "Big Smile"!! Patients, if you want to restore confidence with your beautiful legs and looking or need vascular surgery talk to your Doctor to see if you meet the criteria for a referral for Kaiser Permanente, Baldwin Park, CA. It is not about the money when you need to avoid blood clots and want to get them legs right for summer! (Smile) Thank you again, Dr. Nguyen/P.A. Beemer and entire Vascular Team! I am forever grateful! I'll be back, (Arnold Schwarzenegger voice) (Smile)! Whoever reads this review I hope you enjoy the tea? Lol's read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

KP ER is low maintenance , low patient care quality, low communication skills. The whole floor looks like those hospital in the movie that are going through zombie attacks, a holocaust. Patients are laying in the hall way like some experimental lab rats in front of exam rooms. Not only that, they come in & out of the room slamming the door constantly to make sure the patient who is laying in front of it CANNOT REST, no manners at all. No nurse would come to check on the patient c if they are Okee, if they r cold and even a word of comforting. No They are not busy though, there are at least 4-5 of them sitting around, standing around chit chatting, ignorance! All the nurses seem like they hate to be here, they hate to see patients who have no choice but to come here seeking for help and literally fighting to stay alive. No one wants to come here, we all know that but this is ur job, ur function as a healthcare worker. The pt absolutely don't want to be here either. It's not like ppl have nothing to do and all decide to go hangout at the emergency or let's go check out ur nurses or wat!!! Why keep giving patients grumpy & annoyed faces for??? You are important cuz of what you do, not what you are. The nursing school don't teach u guys how to be empathy and compassion to ur patients as a health care provider or what!!!! Image these patients in here today could have been ur parents one day at the ER c how u feel about ur parents being treated like how to treat ur patients. Everyone be Seriously consider it b4 joining KP. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

The ER doctor was very nice and actually did test that could of been done 5 years ago . I did not care for the security of checking me for weapons or anything else . I'd rather walk through a metal detector then have them run the hand held device over my body ... just felt weird ! I don't understand why the hospital ER can't clean the rooms , I hate sitting in a room that is dirty . Definitely needs alot of attention on cleanliness. read more

I had severely cut my right index finger leaving me with seven stitches and a cut tendon which completely left my finger incapacitated and unable to move in any way whatsoever..Doctor Steven lamb which supposed to be my primary doctor only took about 10 minutes of his time to examine the wound and referred me to the orthopedic center in Baldwin park (NOT)I repeat (NOT)!! alerting them him self that this was an urgent matter he basically left it up to me knowing that the orthopedic center could take quite a while to reach if they don't get specific details from a primary doctor about this urgents matters I am now on my 17th day and my stitches are now sticking to my skin finally made an appointment today on the 8/9/2021 for 8/10 /2021 Wednesday morning to be examined by a Dr adding another 3 days to my 17 days making it 20 days since I got my stitches and still they have not yet yet been removed this is totally unprofessional I am completely disappointed with Kaiser Permanente San Jose region in upland stitched me up but of course being a member of Kaiser Permanente I transferred over to Kaiser today I find my self still making an appointment still haven't got my stitches removed and I still need my tendon surgically attached how am I supposed to care for my 1-year-old baby if my right hand is completely uncapable of doing anything I should have just stayed at San Jose medical center they did a awesome job they move in fast.. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

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This review is for the Pharmacy Room 111, near the piano. I came to this KP Pharma on my 1-hour lunch break because I work nearby. The campus is beautiful! However, inside the main building, the Pharmacy at room 111is not! The process is slow and led by an unwelcoming staff person who gives you a number after you check in with yet again another unwelcoming staff, and AFTER your name appears on the board. It was indeed packed with easily 50 patients waiting to get medications. Several patients just stand in front of the wide doors, but thankfully there are chlucshined seats/couches for folks. I'm not a hospital administrator but I highly recommend opening another location for Rx services on this beautiful campus if possible. This is so terrible that I will have to pick up my back at my regular KP Pharma :( read more

This organization is a joke. I regret choosing Kaiser as my health insurance. Constant road blocks to get medical care . If you need Emergency services or urgent care services good look !!! You'll die waiting . You'll have the door closed on you at urgent care and be told they are at maximum capacity or have your health be put at risk by having you wait 6-8 hours in the Emergency room. They will then tell you that there is nothing that can be done and hand you a grievance form and tell you to call member services and send you on your way. My daughter who had a fever of 104 with a severe cough was turned away at 5:30 pm on a Tuesday from pediatrics urgent care even though they were set to close at 7pm. I was given no other option besides to wait in the Emergency room that had a expected wait time of 6-8 hours. People were lined up outside the Emergency room . I had no choice but to go to my local hospital which was Alhambra hospital and was checked in, seen, and discharged all in 2.5 hours. My daughter ended up having pneumonia. Thank goodness for Alhambra Hospital. She got the care she desperately needed. Now I risk having a bill from going outside of Kaiser for care and Kaiser could care less. I can't tell you how much I hate this organization. I just called to get follow up care for my daughter's pneumonia and was told the soonest appointment was 3 weeks out. This place operates worse then the county general hospital. read more

Their customer service is neglectful. They cancel appointments instead of solving any internal issues. How would you like to be in pain for 4 months, set up an appointment, rearrange your life for the nearest appointment 2 weeks away. Then a few hours prior to your appointment, they call you to cancel. No appointments or any possible way to fit you in today. Now I have to re-arrange my life to possibly find another appointment 2 weeks or more in the future. While still in pain. Any other business will work harder. Will extend their hours for that day. If that person had 4 appointments today, accept last appointments at End of day. Have your other professionals stay an hour longer for the day. See? Solution. I can easily come up with more. But no. This business does not care about your well-being. read more

Basically everything at this hospital is bad. My wife just had a baby and I can say that we will not be returning to this hospital for anything. Our L&D room looked fine, but there was no warm water for my pregnant wife and when we asked about it so she could shower before going into active labor we were essentially told "too bad" in the usual professional manner that just passes off responsibility. The postpartum staff is demeaning and only cares about "checking off a box" and not caring for your well-being, and there was construction going on at 5:50 in the morning that woke our new born up. There was a lot more that I could say, but I don't feel like typing out the countless issues my wife and I experienced over the last few days. I would like to mention that the L&D nurses that we worked directly with were all EXCEPTIONAL, but despite that, this facility is without a doubt a perfect example of how to cover your liability as a business and not give a shit about actual patient care. read more

Today I went to urgent care I wasn't feeling good thought there would be a long wait. But instead I had the greatest time there. Dr Baker Your expertise and exceptional care have made a real difference on today's visit .Thank you for being an amazing doctor. I am grateful for your exceptional care. I felt you went above and beyond. Nurse Vanessa was awesome . She smiled and gave me the best customer service. The reception Michelle was also very sweet and nice too. Y'all keep up the good work. read more

Went to ER last Friday due to severed neck pain shooting down to shoulder and arm causing shooting pain, burning and numbness. ER area was a mess, trashes were on floor, my nurse had no passion and showed no care for patient. Never come and ask you f I need anything, I had to ask for help whenever I see a nurse passing by as I could not walk by myself safely to get out of bed. there are more long stories I cant describe here unless I get to talk to the director. read more

Compared to other hospitals/insurances, Kaiser is the most personalized and attentive healthcare you can get outside of private practices. Yes it can get busy, as does any hospital, but the staff always provides genuine and efficient care. Of course, I'm respectful and never rude with things that are out of their control. There was an issue with my medication, but the Nuclear Medicine department went out of their way to contact other locations and was able to secure a replacement from another hospital. I understood it couldn't be helped if my treatment had to be rescheduled , but they understood it'd be incredibly inconvenient for me if it was, and did everything they could to for me. Genuine patient care, and Van the lab teach was one of the most patient and friendliest health care professional I've met. read more

Kaiser is great when you have an emergency and have to go to urgent care.. you go, check in, and they will give you a real approximation of how long you will wait. Typically when it is something urgent I can get seen in half that time.. when it is a "I should get this checked"--expect the full duration. The one thing I hate about this location is the new parking structure.. great, more parking.. wonderful news, right? Wrong!! IT IS A MAZE. I miss the one entrance in and out... now I can hardly figure out which way is up, and which floor is what.. and where the heck am I? Love this place and how much it has grown to accommodate the expansion.. but the parking structure is a nightmare! read more

Today I had a appointment for a heart scan in the nuclear medicine department. My scheduled time was 11am, I was instantly greeted & checked in. I was called in and treated by Van. He was so helpful and put my at ease with the process. He asked if I've gone through it before, which I hadn't. I explained my anxiety with needles (whose ever ok with needles ? Lol) but most of all how I mentally and physically felt today. He spoke to me the entire time and taught me a few things about my internal organs and how they function through the scan. He was sympathetic to my situation. I've always had such a great experience with Kaiser. I've given birth twice with them. I've experienced Covid with a new born baby at their facility & they were amazing at treating us both. I'll be experiencing Treatment very soon at this facility. And I couldn't be more happy that I'll have a pond view lol. Be kind to our fellow nurses and doctors. They live to save lives! read more

Had the best nurse care in Step down unit. My nurses all responded as quickly as possibly Jorina was awesome with a good sense of humor!

On Sunday, 8/23/20 at about 2:30 pm, I brought my cousin here to get her blood drawn. A phlebotomist named Sandra helped us. She noticed my cousin needed some help with getting her blood drawn, so she was very accommodating and stepped out of her seat and came over to get that done. She was very kind, gentle and caring throughout the whole process. Thank you, Sandra. We are glad to see staff, like yourself, who actually enjoy their job and helping others. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

I had my 3rd C-section done but spinal anesthesia seemed not quite successful. I felt the pain during both anesthesia and C-section procedures and that horrified and left me speechless. They made me sleep and asked my husband to leave the operation room when my doctor left a laceration which is so close to my son's eye. And doctor said she's sorry and she explained it was because my uterus is so thin. We know fetal laceration rarely happens but seems I'm the one to blame. Does it make sense? We expect Kaiser Permanente provides good quality of service but we're quite disappointed. Compared to past 2 c-sections at Huntington Memorial Hospital Kaiser isn't doing so well. read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

This is my first time using Kaiser's insurance. I have an appointment at 10:30 this morning, and I made the appointment a month ago. I made all the preparations, asked my boss for leave, and checked in a day early. At 9:30 while I was on my way to see the doctor, I was notified that my appointment had been canceled because the doctor was out of the office today. Why didn't anyone notify me in advance? Why am I still allowed to check in? His next available appointment is in May, bad day. read more

Christine W. R.N. From the Emergency Department was the ambulance Triage RN. She was extremely rude and condescending to our Ambulance crew when we brought in our E.P.R.P. Patient for treatment. We are an ACLS provider and per protocol, had our patient on a cardiac monitor. When instructed by Christine to provide the vitals signs, we did. She stated that she didn't see us take vitals. Our patient was on our monitor. Her tone and rolling of the eyes was not professional. She acted like she was upset to be working. As an ER nurse myself with more than 20 years experience, I couldn't imagine acting like that. Where is the compassion and care that is often delivered at a time when the patient is not feeling well and seeking care. read more

I had a bad case of bronchitis. I just needed a quick exam and a prescription for antibiotics. I go to Urgent Care arriving about 9:00AM The whole campus is packed, parking spaces full, people wandering about. There is a line out the door to get into Urgent Care. I am just too sick to wait in line I decide to leave, but decide to take a photo of the line so that my family member knows why I left. I had previously put my Kaiser card in my shirt pocket so it would be handy and unbeknown to me, it fell on the ground when I took my phone out. I walked back to the parking lot and drove home. Halfway home my phone rings, it is Vanessa a clerk at Urgent Care. Someone had found my Kaiser card and turned it in. Vanessa's boss gave it to her to follow up and return to me. I explained that I must have dropped it and that I had gave up on UC. She said "NO! if you are sick this is the best time to come in, it is our slowest part of the day". I told her that I would turn around and return. She gave her name and said to see her specifically when I got back to the BP campus. Halfway back to the BP KP campus, my phone lights up on the KP app. It shows an appointment at UC(?) I didnt even know you could make an appointment for UC. (Vanessa made an appointment) I Park my car. walking toward UC and my phone rings. Vanessa is calling asking if I am back on campus yet. I told her that I am almost there. The line is shorter now and I am at the end of it but still in the doorway area. A voice calls out my name, It is Vanessa, looking for me. I skip the line go directly to her window and he has me halfway checked in already. Within moments I am directed to the UC waiting/exam area. I was shocked at the level of service Vanessa gave me. I was sick and in no mood to put up with the nonsense that I had expected. Vanessa smoothed the entire process and really made my day. I dont know what made Vanessa want to go so far to help somebody but I really needed it and was thankful for it. Thank you Vanessa, my faith in the health care system might be reconfirmed after the disruptions that was COVID. Maybe we can return to normal. read more

Thank you staff, nurses and doctors for taking care of my Mom today. Great job!

::This review is labor and delivery only:: New and first time moms need to know some huge differences between choosing kaiser to delivery vs delivering at a smaller/community hospital. I've experienced both, and I know that if this was my first time delivering I wouldn't have made it. First off, expect to be moved around to different rooms while at kaiser. The room where they admit you, the room where you deliver and lastly the tiny room where you recover. This being my third child I knew to listen to my body and to speak up if something didn't feel right. After I had my third baby, I told the nurse I was still bleeding, she didn't bother to check me, she said, "that's normal". Mind you I know the difference, I know what's normal and what's not. What would have happened if I would have stayed quiet. My mother worked in labor and delivery for 20 years (not Kaiser) and always told me you have to be as descriptive as you can when you complain to medical staff. So in that moment as I was feeling faint and beginning to shake I said, "it feels like a faucet". That got her attention. I felt my body slipping. I felt the strangest frost come over me. At that moment I prayed to take care of my sons if I had lost too much. It was the scariest and loneliest moment of any delivery. And it is something I do not wish upon anyone. There are so many things wrong with kaisers delivery model. I could go on and on and on. I just want to warn new moms when selecting this hospital. There are better choices out there. I hope this doesn't happen to anyone else but just in case, be cautious. read more

Very early in the morning I felt very bad. My husband took me to urgent care because it was Sunday. It was crowded, but all the personnel were working fast. The receptionist was very polite and professional. The nurses and RN were awesome. Doctors amazing. Everyone was taking good care of me. I was sent to the laboratory and to the X Rays department. All of them are very professional, polite and they don't waist time. All the work was very good coordinated. Everything was done perfectly fine in a shorter time than I expected. I am grateful for all the attention that I received from all the staff. I highly recommend this hospital. Lydia A. read more

I've been going to Kaiser since I was a kid... and as any veteran Kaiser member can tell you-- it's a lot like the Matrix: some rules can be bent; others can be broken. In other words, there are ways to "game" the system and make Kaiser work for you, instead of feeling as if you're dealing with a giant faceless HMO-like entity that treats you like the number printed on your medical card. I'll give you one: need an appointment, and don't want to wait a month? Set your alarm and stock the appointment center (phone number is on your card) right when they open. Plenty of folks cancel overnight due to last-minute stuff they forgot about, so you can nicely ask if there are any last-minute cancellations. More often than not, you can get in. Plus, if you're willing to see a doctor "other than your usual GP or DO," you're almost assured an appointment fast... yes, even with COVID rules at play. Baldwin Park Kaiser is a great facility. For years, we took the long drive to Sunset for Emergency and specialty services... thankfully, BP offers a lot of the same, and closer to home. Granted, the 10 freeway is a pain sometimes, and parking here is limited to a single lot, but honestly, I don't bother with the parking structure. Thankfully, I am ambulatory enough to park in the neighborhood nearby and hoof it a couple of blocks when the place is busy. With both a hospital and a "medical building" here on this campus, the place indeed can be busy. But for one-stop medical needs, you're hard-pressed at places other than Kaiser to have your appointment, get your X-rays or PT, and hit the pharmacy...and grab a Starbucks...all without moving your car. Nobody likes going to the doctor or the hospital. But I'm glad that this one is just a few miles away for those unfortunate times when we need it. read more

I had to have Nuclear Medicine Imaging for the first time today. I was a little nervous because I have never had this done before. Van Ngo provided me with excellent care during my visit. He explained step by step what was going to happen and did everything he could to make me feel comfortable. He asked if I had questions or any concerns before and after my procedure. His friendly demeanor put me at ease and I had a great experience. read more

This must be the worst Hosptial I've ever been at. 1. Filthy walkway to the emergency unit 2. All hand sanitizers walking to the ER are out of stock. 3. Waited over 3 hours just to pull vitals. 4. Blood at the public restroom sink. 5. Nurses and staff having a great time at the nurses station talking about their weekend and how "it sucks that it's busy" 6. Poor hand hygiene with their staff- not one person was washing/sanitizing. 7. Wheel chair had what I'm guessing is bodily fluid on it. 8 1/2 the lights in the ER waiting room are out Taking so long, people are ordering door dash food deliveries. Simply a horrible hospital. Frustrating. read more

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This center has provided great care for my family- including labor and delivery, orthopedic care pediatrics and internal medicine . The 24 hr pharmacy is convenient and **most, not all, of the employees in there are courteous and effective and efficient. It is no accident that those front line workers with Regina George attitudes in the 24 hr pharmacy wear their badges in a way that you cannot read them- I've noticed this across several visits- I can handle them, including the lady w sunglasses and minimal communication when she has to break the intake counter- but I feel sorry for the little old ladies and men just trying to get their meds- I would never send my mom to their 24 hr pharmacy unescorted . I also am impressed w all the pharmacy staff that manage to keep good energy and service in an an attempt to compensate for the toxic inadequacies of their peers. read more

Get there at least 20-30 minutes before appointment time. The parking can take some time to find a spot. The line to enter the building was quite long due to covid symptoms questions then they give you a bracelet then allow you to go to your appointment. read more

This second visit to urgent care was so different because I got a doctor who actually cares and listened to me. I got excellent care and was given antibiotics, and other medications I needed for my throat and body to heal. I feel frustrated with that last visit on Monday when I could have been treated well by the previous doctor that did not have time to connect with me. The doctor I would like to give my gratitude to is Dr.Josie Radames Plascencia and Nurse Sarah are the best and provided the best patient care at the Kaiser Urgent care. Also for Vanessa the receptionist who really showed she cared about my bad past experience and wanted to make sure this second visit was a success for my wellbeing. And now I feel so much better with all my medication that was prescribed appropriately for my needs and healing. Thank you DR PLASCENCIA and Nurse SARAH!! If I could give 20 stars I would. Thank you for bringing my trust back into Kaiser Urgent Care. read more

Today I went to urgent care I was seen by provider Lew and nurse Rosalie and checked in by Michelle. They were all awesome had great customer service. They showed care and concern. Thank you for your kindness they all need to be recognized. Appreciate you all for being so helpful. read more

Worst place too not be, over the period of eight or nine months they did testing me and I was having terrible stomach and cramps and I thought I was going to kick the bucket when I passed out the M took me to Arcadia hospital they did the same test is Kaiser excepted within a couple hours they found that was wrong with me and Kaiser spent almost a year let me suffer without any results Thank goodness they took me to a different hospital in Kaiser for a diagnosis. read more

Ive been coming here for a while and they have great customer service but today encountered the rudest and unhappy security guard (black female lady). I think people with that type of energy should not be the first person customers encountered. She definitely was not a happy camper!!! Didn't even greet me and when i asked her something was like she was doing me a favor. I understand its early in the morning but geez pretend u like your JOB!!! People like that make the establishment have bad reviews...hope kaiser hires better security personnel that actually want to work and are not in a bad mood!!! read more

My daughter waited in EMERGENCY for 6 hours with stomach pain that lasted all day. Throwing up every hour!!!! 6 hours for a 6 year old to wait?! Kaiser should be ashamed read more

I felt so helpless knowing all I could do is drive my mom to the ER knowing she's gonna put up a fight if I dialed 911. Even when I was driving she kept insisting that she felt better after I gave her aspirin and her heart medication and that we didn't have to go to the hospital. So headstrong, this diminutive yet bossy and stubborn parent of mine. But I am more headstrong, bossy and stubborn, plus I got 2 whole inches on her. Anyways, we got to the parking lot around 2:10 am, there were a few parking spaces available. Some idiot parked a transport chair in between two spaces that I had to get out of the car and move it out of the way. The two words that gets instantaneous response from the hospital staff and something you don't kid about is what has kept me awake 27 hours. The workers were fast but professional and explained the procedures to allay my mom's anxiety. After the initial EKG and triage, my mom was wheeled to a room. The doctor was already there who began the history taking after introductions. Medications, Blood work, X-ray. Done, done and done. My mom had a nice "room" right next to the nurses' station. It was hard for her to sleep because of the hustle and bustle but at least we had a privacy curtain. Some patients weren't so lucky having to occupy just a gurney in the hallway. Finally, we were told that she needs to be admitted but since she doesn't have kaiser they're going to call her insurance to find out what the next step was going to be. All throughout her stay in the ER, the doctor, nurses, technicians, case manager always explained procedures and gave us updates. By 7 am she was on a gurney to be transferred via ambulance to the hospital continuing her care. The upside, I had reception and wifi was free. I am seriously considering changing my medical insurance provider next year. read more

Honestly, just don't come here. You know these people don't know how to take care of you and honestly you can lie to your face and tell you to go home and reality they will do everything and everything for that paycheck it's so sad that our country is like this and our country is failing our people in our healthcare by the in the day. It's all about the money and all about the time that you are wasting in that room with that doctor. I honestly had the worst scrutinizing pain with my back and they told me I was kidney stones. I think it's kidney failure because I am a traveling/caregiver so I kinda know the ins and outs of the healthcare system by the in the day I give this is Zorro don't come here wish you best of luck. read more

Went to the ER it wasn't too crowded, let me tell what a horrible experience. Patients had been waiting to see the doctor for 14 hours .This ER. Will let you die before they see you . Trust me I was here cause I woke up in pain. Sat in the waiting room for 4 hours . Never was seen the doctor and decided to leave . The front desk needs be more empathetic on how they speak to patients . So disappointed . read more

this place cares more about profit then patients. doctors here DONT BELIEVE WOMEN. calling them irrational and then neglecting care. the nurses aren't any better as they also don't care about you. i went to ER for a bad headache n/v and light sensitivity. all they said was to drink water and they can't and won't help me. horrible place. and they're therapist aren't any better as they also don't care. no one cares for there patients here it's all about money. read more

Thank you Kaiser Baldwin Park for letting my mother with CHF sit for six hours of the estimated eleven hour wait time in the ER waiting area with all of RSV ,Covid, and Flu patients. According to the CDC ,RSV is highly contagious and a major issue for infants and the elderly...Especially,for the elderly with CHF . Take her vitals ,do a blood draw ,and have her go sit out in the waiting room (viral cess pool ). Into the sixth hour my brother and mom decide to leave and come home to me ,where we decide to get her feet elevated,get the compression socks on,give her an extra diuretic per doctors orders. Next day all goes well ,good out put and all is going well. The next morning I'm hit with a stuffy nose and cortisol like symptoms...I chalk it off to allergies. Day goes on ,mom has nasty cough,out put not great ...My brother takes her to Sunset ,two hours she's admitted. Brother comes home he's saying he's not feeling well ,chills ,congestion,and a cough. I tell him I'm not feeling great ,my congestion is worse ,the vertigo is worse ,and I feel like a chest cold is coming on . The next day my brother and I our hacking up a lung ,congested beyond belief,I have a temperature,he doesn't,drenching night sweats,and unbelievable chills . Could it be my brother and mom brought home the best Thanksgiving gift ever ? Influenza A all around ! I'm thinking joint commission should check out Baldwin Parks E.R. read more

Dr Murphy took a more than a dam hour just for a school note when it wasn't busy. The nurse that came out try to assert herself and gave a bad attitude even though we sat through the whole Toy Story movie because they couldn't manage to do one signature in a paper. And they're supposed to help people read more

Let me just tell you, the service I was given today in Urgent Care was extraordinary. Vanessa Garcia in urgent care and Michelle in X-rays provided me with exceptional service. Vanessa went above and beyond for me by getting me a wheelchair and wheeling me over to get X-rays. I was in so much pain and she did everything she could to make sure I was ok. I felt like I mattered to her and that she truly cared about me and the patients. Michelle in the X-rays was super kind also. After my X-ray I was waiting for a bit and Michelle saw me waiting and got me help to get back to urgent care. Guess who came to get me? It was Vanessa. I'm telling you I've never felt more cared for. Thank you Kaiser for hiring reps like these exceptional women. read more