If I could give no stars I'd definitely would. THIS KAISER SUCKS. Waited 9 hrs from 6 pm - 3 am. They took my blood, urine, and vitals and had me sit and wait in the lobby 9 hrs for a "room" I was told that I had the longest wait time and yet let everyone else go before me. I hate the emergency room just for this. They don't care that you arrive first or that you are in pain who ever walks in after and they think is worse than you are best believe they'll push you further and further down the wait list. I wasn't the only one who waited so long by the way, before me there were others who had waited up to 10 hours dying with pain before being admitted. read more

My opinion of Kaiser has done a complete 180 from when I was a kid. The agony of being in the waiting room was equal to whatever ails I had. I hated them so much so, that as an adult, whenever I was needing to pick a healthcare provider, I would steer clear of them. Always. Fast forward to the past few years where this time, I've had to visit family at this Baldwin Park location and recently had to go to the Sunset location. Now, I honestly cannot praise them enough, starting with the staff and nurses here. Their amazing patient care far exceeds the care for their patients and has extended to those of the loved ones. I've experienced compassion, empathy and understanding that I really didn't expect, considering my preconception. The nurses, the staff and doctors are seriously amazingly. They are so comforting, professional and just extremely human and caring. They've eased my frazzled and frantic behavior, the overly questioning, overly protective and obsessive concern. Getting me to trust them, eventually being able to relax and even smile due to how contagious theirs were. This has not been a one time situation either. I've thought maybe it was just that one time...but if it was just that time, it was that one time that mattered. Thankfully the times I have had to return and have had to go to another Kaiser location, it's been consistent in the quality of care. Again, I cannot give enough praise to this organization in which within it's industry, can be so desensitized. And given the chance to pick a new PPO/HMO, without any hesitation, I'd pick Kaiser Permanente. Side note: the logistics...parking, organization, pharmacy, check-ins...easy. Minimizing any added stress that would of been an onset to having to go to a hospital in the first place. The food at the cafe here...well that is a different story. read more

See all

Went in to get an MRI in radiology on my left knee. Dr. Suh (I think that's how you spell it.) and Genesis helped me during my time there. Dr. Suh and Genesis were very knowledgeable. Any questions I had were answered without having to ask them. I felt at ease as they explained each step I'd be going through. Been with the Kaiser family since I was a kid, and don't find myself going anywhere else! read more

First time to this medical center & Jomer and Letty greeted me and did all my vitals. They were both pleasant and calming. Dr Solis was very nice and loved that she explained my full assessment today. read more

I got a little story I have to tell about one fresh Yelpr you know so well.It started in the local gym you see with a freak little accident and a fracture on me. I checked into urgent care by two of the sweetest receptionist you'll ever meet,Michelle and Juanita. So after seeing the physician he sent me down the hall to the rotunda of walkways,luckily for me one of receptionist was more than willing to walk me down to the department.So i checked into the X-ray dept. and was called right away.Point click and shoot and I was on my way.The X-ray staff were friendly and also quick to get me in and out back to urgent care. While I was waiting to get called back in to see the physician the girls gave me a little run down on how to maneuver around the facility and why the time of wait is what it is.The average time to get called in to be seen is about two hours and add about another two to three if you have to get labs or other work.In the end one is looking about five hours kinda like ER and that information is important for the patient to know because we all know people can become very irate with wait times when we don't understand the protocols.As for me,I was informed I have a hairline fracture that requires a sling,so not good news but not bad either.That's my take on Kaiser perm,Peace read more

See all

Arrived at Emergency at 1pm today. It is currently 7:30pm. I have been waiting to be called back for care since about 2pm. When I arrived , the waiting room was not that full, and they were quick to get my vitals as well as draw my blood & collect a urine sample. That was all done in between 1pm & 2pm. Since then, they have called people who have arrived and checked in after me. They have allowed people to cut, and give tips to get ahead and seen by the doctor. A man came in and one of the RN's got him in before a lot of other because he was "known".... At 5pm I finally decided to ask for an update on my call status, the lady at the front desk said I was "Number 4 on her list and that the ambulances were bringing in 4 people , so they'd be the first to the rooms".... She also informed me that they have my test results back and know what is wrong with me and I'll be getting a prescription, but I cannot leave until the doctor "evaluates me" , so to wait. The first time I asked she was nice about it. The second time, at 7pm I decided to ask again and she was rude, stating "You're still number 4 and we have NO place for you" I assume it's because I'm from another city, or not well known here, or maybe because I am not fully hispanic. But it's giving they tend to those either hispanic or well known by the staff here first. I have let them know my pain is increasing, and I actually live far and came by here because it was closest to my job. Very bad care, and I will be contacting corporate once I get the names and I'll also be filing a complaint to Kaiser because their work ethic has been very below basic. Zero stars, zero care, and if I was dying I'd be a**'d out. They do not read more

Kaiser Permanente - I also have no where to sit and they are sending people to the hallways - Medical Centers Near Me - Baldwin Park, California

You know, you hear good things, and you hear bad things about Kaiser. But to be fair, I hear good things, and bad things about all the other HMO's too. So I guess it helps to be lucky. With my personal experiences with Kaiser, I've had experienced more good than bad. On the bad, mostly minor irritating stuff. But one incident, to make a long story short, complained to my primary Dr. of sharp pains in my stomach area, he wrote it off as acid reflux, came back a week later, prescribed hospital strength antacid medication, the very next day, I'm in the emergency room, getting ready for emergency appendectomy surgery. Lost total confident in my Dr., and changed him immediately. Haven't had a problem since. Nurses are good, friendly, helpful, and attentive. Some of them are actually really cool, down to earth. So in more times than not, I'm kind of happy with Kaiser.......so far. ..... read more

If I could give them a zero I would. I wouldn't want my worst enemy coming to this ER. The nurses are so rude and act like they are playing god. I have been here for 8 hours and counting. People have checked in and checked out two fold, while I'm sitting here with chest pains and shortness of breathe. I'm beyond disgusted and will look into joining a different medical plan in the morning. F grade! Something needs to be done before people start or continue to die because of their negligence and rotten attitude. After 9 hours they finally had a bed available for me in the hall. I did have a CT scan which was deemed "all clear", only to get the results today. I'm a cancer fighter and my CT scan doesn't look positive. I have some more testing and more doctor visits coming my way. I will never ever step foot in that ER again! I'd rather die at home! Kaiser, something needs to change asap! So many other reviews I read on here regarding the emergency room are equal to mine if not worse! What's it going to take?? I'd appreciate a follow up and disciplinary action to the "nurse" at the check in counter. Disgusting patient interactions! And I wasn't the only one last night thoroughly disappointed and upset about the treatment! read more

I usually don't have an issue with this hospital but last night 04-18-23 was terrible to say the least! We had two issues with our visit. To start, the pharmacy vetting process is the absolute worst! We get there, we check in and we're told to wait until we see our name on the ticker board, get a number then get into the prescription line. We waited for over an hour and our name never even made onto the board! So we decided to just get into the prescription line sans name on the board and sans number and whatta ya know? We got our prescription! Had we not had the foresight to just get in line, we would have been there all night! Not cool. Kaiser needs to do better with prescription processing. Second issue which was the absolute worst! Two grown women fighting in the prescription line! Shouting, cussing at each other. Trash woman #1 claims to have been pushed by trash woman #2 and immediately starts yelling and cussing the other trash woman out and is making an embarrassing scene! Security comes up only because one of the pharmacists waves him to come over but he walked over so slow and did nothing! Trash woman #2 left on her own recognicence and trash woman #1 was allowed to remain in line. No! Not cool! She should have been escorted out! These two hags were so embarassing they didn't even care that they had little kids with them and they were insulting each other not caring about their kids witnessing their disgusting behavior. I hope trash woman #1 was in line to get on some behavioral meds becasue she clearly cannot control her emotions! Nobody likes being at a hospital and we should not have to endure the rigamaroos of an archaic pharmaceutical vetting process and then witnessing two trash karens acting like wild animals! Kaiser needs to have stronger, strickter security to come up and immediately terminate people's bad behavior and expel them from the location if they can't act right. Trash woman #1 should have gone to security herself and they could have deal with trash woman #2 and avoided that nasty scene and not come out looking like a straight up fool! Kaiser needs to have a better pharmacy vetting system and needs to take stronger action against disruptive people like those two hags! It was a very unpleasant experience and I hope NOT to be at that hospital anytime soon! read more

Actually I really love Kaiser before but now !!! I don't know what is going on here service for normal people still ok But the doctor in the rush !!! Not finish topic they try to walk out!! They accept insurance over so quality are getting bad Especially. " OBGYN " here doctor rush doesn't have enough doctor ‍ not professional so sad to put the star down !!! I hv pregnant. But no date to visit the doctor !! They said we r busy !! Omg !!! No more read more

Waiting 1 /12 in the room Waiting for the Dr. Then sending you for a stat ct and another 2hr just to get a ct

I have always sung Kaisers praises. Anyone that ever told me Kaiser was horrible, I would disagree with, with facts! I have had Kaiser now for 20 years. As of today, I will definitely switch to another insurance come benefits time. The emergency department was once excellent. I remember going in with horrific chest pain, back and stomach pain. Pain were it even hurt to breath. I thought I was dying. I thought I was having a heart attack. It ended up being gallstones and it was a gallbladder attack. They did blood work, they scanned me and gave me nausea and pain meds and did a referral to the surgery dept. Had my gallbladder taken out that same week. Fast forward 10 years. I take my 20 year old daughter into the same ER with identical symptoms. It's 3am. They vital her, I tell them that this looks and sounds exactly like what I had and that I had my gallbladder taken out. They do an EKG to rule out a heart issue. The MD comes in, takes a look at the EKG, says she's perfect and it might be HEART BURN! Heartburn doesn't make anyone scream in pain for 20 minutes straight and I told him that. I explained that the symptoms are identical to mine and if he can at least scan her. He says he will put an order for an outpatient ultrasound and to call her PCP. By this time her symptoms had subsided, but this left me uneasy. It seems like they did nothing. Then my co-pay was $200! I know it's not Kaisers fault what my ER co-pay is, but damn! $200 for nothing to have been done?? Fast forward 6am same day (3 hours after we left the ER) my kid had another attack/pain. She's screaming in pain. I bring her back to the ER. This time there are more people in the ER waiting. There is one check in person and 2 Che out people. The check in nurse was checking in a patient and the other 2 just sitting there staring at me while my kid is in a broken wheelchair crying and almost screaming in pain. No one did ANYTHING!!!! I tell the check in nurse that we had already been there at 3 am and nothing was done for my daughter. That she's in horrific pain again and to please take her in ASAP. She got my daughters info and said that it was shift change but someone would come get my daughter. Mind you no one in the ER looked like it was life or death. Everyone was just looking at my daughters cry in pain and struggling to breath. They kept calling people in, that looked fine to me. I thought ERs took patients in by severity? Anyway ... we waited about 15-20 minutes and I had to get up and ask twice more if they could please take my daughter in as she's in horrific pain. The front desk people looked like they were partying. Laughing and having a grand old time when my kid was feeling like she was going to die! Finally a very nice male nurse took her in. I explained what had transpired earlier and he himself asked did she at least get scanned or bloodwork? He kinda of looked shocked when I told him they did nothing for her. But of course he couldn't say anything. Took her vitals and was very nice to her as she was crying in pain. They took us into a room and the new doctor came in did the same "inspection" on my daughter the other MD did and said yeah looks like it might be her gallbladder. He sent out for bloodwork, ultrasound, nausea medication and pain meds via IV. They just took her in for ultrasound at this very moment, so I am not sure if in fact it is her gallbladder or something else. I am just so disappointed in the lack of care these people have. From the doctor we saw at 3 am to the front desk staff that did nothing for my daughter while she cried and screamed in pain. Anyone who has had a gallbladder attack knows that pain and it literally feels like you are going to die. I'd rather have 100 children no pain meds than go through the pain of a gallbladder attack. Kaiser ... do better! You were once a beacon of hope for many families. I was proud to be a Kaiser patient. Now all I see is that everyone who has bashed you, might have had similar situations. read more

Went to Urgent Care because of a bump that increased in size on my back after a fall from a ceiling close to the bottom of my spine two weeks ago. This was noted in my previous visit two weeks ago in the doctor's notes at another Kaiser facility when the bump appeared right after the accident. I told doctor Victor Nhat-Cheiu Luu M.D. about this bump, and he said "No, no, that has nothing to do with the accident." I told him it started as a small bump after I fell from the ceiling and has gotten much bigger. He kept telling me "No, no, no, it has nothing to do with the accident." So he goes and puts in the notes, lies about what I said, and says that I stated that this bump was prior to the accident after I had told him several times I felt it right after the accident. He also puts down "No gross hematuria. No trouble defecation." He never asked me about or tested my urine or asked me about my ability to defecate. I don't like it when a doctor writes his notes based on what he thinks he feels he should write rather than the truth and adds fluff to his notes for no reason. BEWARE!! READ YOUR KAISER DOCTOR'S NOTES IMMEDIATELY AFTER THE VISIT!! read more

Rudy from the Baldwin Park Vision Essentials optical department at KP was super helpful and friendly. He was very thorough and helped my mom and I pick our glasses in an efficient manner. I would definitely return. He answered all of my questions and was able to provide details as well thanks Rudy! read more

You would think because of covid they would be cautious and clean 24/7 but unfortunately it's not. The floors are Filthy it looks like they haven't mopped them in a long time. And this is an pediatrics office. read more

See all

Horrible! I've always heard horrible things about Kaiser but never experienced them because I recently became a Kaiser member. Today I couldn't take the pain any longer so I decided to seek care. I arrived at urgent care at 6pm to be told by security that urgent care was at capacity. Mind you waiting area looked empty. We asked what's capacity and she couldn't answer. She said oh once the doctor reached a certain number of patients seen. Okay and what's that number. Again she couldn't answer. She said we could visit the ER. I don't think my pain is an emergency but I guess if I can't seek care at Urgent Care I don't really have a choice. So walked around to the ER and was directed into the building. ER waiting is completely full. Well waiting in line to check in an older gentleman approached the person working registration and asked what the wait time was. Kaiser employee couldn't even give an estimated wait time. Told the older gentlemen he didn't know because they were really busy. How is anyone suppose to receive care? Why the hell am I paying for health insurance if I can't even get care?!?! This is really bad how the healthcare system. Maybe it's just Kaiser because never have a I ever had an urgent care turn me away for reaching capacity or wait I mean once the doctor reaches a certain amount of patients seen. Sounds like the employees are lazy and dragging their feet when it comes to caring for patients. I even called the appointment line and was told to call back tomorrow because they didn't have any appointments available for today or tomorrow but call tomorrow at 7am and see if there is a cancellation. Unless your truly dying do NOT bother with Kaiser. I will definitely be switching back to United Healthcare. I might have to pay a little more out of pocket and drive further but if it means getting care when I need it then so be it! I will never recommend Kaiser to anyone. read more

I was super harsh in my first review but I feel like 3 stars is still too generous. This facility desperately needs renovations and an exterminator. The doctors need to humble themselves, stop wearing designer clothes to see MEDI CALL PATIENTS, and be visible to patients. The nurses are kind and doing their best. They always answer my calls and make things work for me. I think the biggest reason why I would recommend this place is the medical students. At first, I thought it was ridiculous that I was seen by students until I met with a nurse PA student. She was so amazing, she listed and wrote down every concern I had and addressed her concerns about my weight in a kind and respectful manner. Instead of fat shaming me, we had an honest conversation about diabetes prevention. In a lot of ways, the students will offer better care than some doctors out there will. Y'all redeemed yourselves. I felt heard read more

Kaiser Baldwin Park is the absolute worst and continues to exceed the highest level of disappointment. I have had Covid including chest pains, trouble breathing and a cough that has likely turned into pneumonia and been unable to get ANY HELP AT All. I went to the ER and waited 4 1/2 hours while the waiting room broke out in arguments over chairs and nothing was done about it. I was never seen and given ZERO direction or priority. I have made multiple attempts to get a hold of my doctor and yet to hear back after almost a week. When I call, they say there are no appointments and there was literally nothing I could do. I've never felt so mistreated and uncared for by a healthcare company in my life. Kaiser you have absolutely lost my trust and belief that you have my best interest and have an obligation to do people better than this. read more

worst hospital ever! came into urgent care 5 hours ago, my son is burning up with fever, and the person at the check in counter has been rude! urgent care is dirty, and nurses coming out to call patients are rude as well, if their unhappy they should not be working in an environment where it calls for working with people, hence a hospital. next open enrollment I will be changing insurances, for what i pay monthly the service is poor. read more

ER. Staff seemed to be organized and very friendly. Common areas were frequently cleaned and rooms were well kept. Nursing staff and doctors were incredibly attentive, patient and knowledgeable. Patience is always required in a hospital setting where hundreds of others are being treated, but I am truly blown away by this place. My room had a couple of large, hard chairs for seating- Good for short term visits but perhaps not so comfortable for long term company. read more

Radiology. - shout out to Brandon Aguilera. I was in massive pain from uti. I am also in a wheelchair. He worked with me to make sure I was in the least amount of pain as possible , while doing the CT scan. read more

On my last review with kaiser, i really should have mentioned that apperently there is valet parking on the ER side that yes you can be in urgent care for a actual emergency but they will still ask you to move the vehicle because its valet parking onlyin the ER are you guys serious?? read more

*5 months ago* Urgent care walk ins are required to stand in the rain and cold and expected to wait 3-4 hours. Disgusting how they treated the sick. Very unsettling! DO NOT GO HERE IN AN EMERGENCY! read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

Feb 5 is my son's appointment to his pulmonary doctor. He got his breathing test last week of December and the test result was not that good. Our son was studying abroad and he needs to go back for school January. We called the hospital to make an appoitment to meet his pulmonary doctor before he went back for his schooling. The pulmonary office told us that there is no available appt for january and we need to wait for Feb first week. Since there is no available doctor we cancelled our son's flight and we withdraw him from school because we dont know what will happened to him without medications abroad. Feb 2 somone called us just to confirm our appoitment on Feb 5 @3:15 pm. I said yes we're confirmed. Then the nurse called me after an hour that we need to rescheduled the time @2:50pm coz the pulmonary doctor have a meeting @3:30 so i said to the nurse if he is hurry to meet us i dont like it. So Feb 5 came and my son went to meet his doctor he arrived the hospital @ 2:40's atleast coz of the heavy rain and parking issues in the hospital. He is the clinic before 2:50pm. So i followed him to the pulmonary room at 3rd floor room 319. The LVN check his vitals sign and review all The medications. I said that we are @2:50 and the doctor is not yet here. U guys changed the schedule and we are in hurry coz he has 2 more brothers that i need to attend too. At 3:20 no doctors yet so i left the hospital coz i need to bring his brother to tutor..... @ 3:36 i got the message in regards to his medication while im driving. Imagine they changed the time and still they didnt attend in yhe right time. They scheduled us twice or three times and they changed it. The pharmacy issues was more even worst! They said that they need to change the medication on that day and they message us to wait. My son's waited for two hours aor more just to change his medications. After he got his medication i got a message yesterday feb 6 that the medication was ready to pick up. So I went to the pharmacy and get that medication. The rain is really bad i need to drive like 1 hour and line for another 45 mins. Then when i got to the counter the pharmacy tech said i need to check it to the pharmacist. I waited for 15 mins and when he came back he said that " that medication was cancelled" what in yhe world. Why i got a message that i need to pick my son's antibiotic and it was ready for pick up! Poor communication inside the hospital! Check ur system and dont waste a time of others! We're busy too! read more

I would love to rate the excellence and outstanding customer service of a Kaiser member who attends urgent care . The receptionist Vanessa Garcia always gives great customer service. She shows care and concern. Always very helpful to me and my husband. We tend to visit urgent care often and always look forward to being serviced by her. read more

After going on a company health plan and canceling Kaiser... Very disappointed traveling from office to office and waiting in line at the different offices. Kaiser is a one stop shop read more

I got a surgery 03/06/23.Dr Asma J Saraj Dept Obstrectics and Gynecology!! exceeded all expectations with her exceptional care and attention to detail. During my recent visit at Kaiser I have to say, I was thoroughly impressed with her level of care and professionalism. Not only did she make sure I was comfortable and well taken care of during my visits, but she also went above and beyond to make sure I was well taken care of during my visit Her compassion, and dedication to her patients .She also ensured all of my concerns ,my questions were answered. I truly appreciated the extra time and effort she took to make me feel heard and valued. As a patient, i highly recommend her to anyone i need of care. Thank you Veronica Duchesherer, Kimberly, Fernando and Felicia!! Dr Saraj read more

Most of the time the care is very good, for a gigantic facility it's very well run. I never feel they are withholding care or worse lying to me like some insurers I've dealt with. Most of the time the wait times are reasonable. My suggestion is get to everything early, even stop and eat at the cafeteria before your appointment, that way you won't have to rush while parking and you might just bump ahead of a late persons appointment and get seen sooner which I've done. I live near the "Emanant Health" hospitals in the area and from experience I do not trust them at all, I'm glad Kaiser is nearby and an option. I've also have been hospitalized several times and the care is always very good! read more

Great care Great nursing staff... the Er crew are professional and very caring! Been coming here for years bringing my family. They never let me or my family down. It's apparent that the staff are treated well and they act like it too! read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

See all

This has to be the worst Kaiser I have ever been too. How the hell do you have one person checking patients in and everybody else is just standing around lallygagging with a long line in the emergency dept. I get that we are dealing with COVID, but people are dealing with life threatening issues and they are taking there sweet time getting patients in. I expect more from Kaiser. This is absurd and I will never ever ever ever ever ever come back to this kaiser! read more

Kaiser Permanente - Medical Centers Near Me - Baldwin Park, California

This review is regarding the ER. Last week I arrived to the Emergency Room, I was in an incredible amount of pain, and had previously been to another ER where they just sent me home after telling me I'd get better on my own. I was at Queen of the Valley ER just 3 days prior and was there for 8 hours, so I assumed a similar scenario here. I was wrong, and thank God for that. When I first arrived, the lady at the counter jokingly asked if I had brought her breakfast, since I had a fast food bag on hand. I replied nope this is my lunch, I bet imma be here all day and she laughed and said that's not true. Well, I was still skeptical. Upon being admitted many nurses smiled and greeted me as I was being walked over to my room, they appeared to be in such a happy mood. Then, I was promptly seen by doctor Chao. He took one good look at me and my problem area and said it looked bad so he wasted no time and got the procedure under way. The previous doctor I saw thought I could get better on my own which looking back on now, is ridiculous he would even tell me that because it was clearly a severe medical condition. Once doctor Chao finished his procedure, Nurse Belinda took over. She was incredibly amicable and sweet and set up my IV with antibiotics. We talked for a bit about life and before you knew it, I was able to get up and go home within an hour of my visit. Everyone here made me feel at home. Everyone, from the people at the front, to the nurses in the hall, to the doctor. This was by far the best ER visit I've ever experienced. I don't even know if experiences to the ER are supposed to feel like a good thing, but I thank the team of professionals who made it feel as such. read more

WORST EXPERIENCE EVER. Cut my finger pretty bad so I went to the ER at 3 pm, sat down in the waiting room for 3 hours and got called into the outside tent where I waited another 3 hours. Within those 3 hours other patients came in, saw their Dr., got CT scans, and even discharged before Dr. Emel came to see me. He told me I needed 3 stitches and grabbed the supplies. As soon as he came back and cleaned my wound, he got a call and told me he'd be right back. I'm currently waiting for him to return from wherever he went. The outside tent is freezing to the point where I'm sure my blood closed up my wound. I even asked the kind nurse if she can assign me another Dr. since the other Dr. 's can assess their patients and discharge them so quickly. I understand the ER is busy but I just couldn't wrap my head around the situation I'm in. read more

I have been a member of Kaiser for many years (over 20) and have never written a review before today. It goes without saying that when a person is going to the medical center it may be for circumstances that aren't positive or that cause stress. For me, this is exactly true. I was diagnosed with breast cancer in October and have been at KP Baldwin Park WAY TOO MUCH lately! But today, my experience in Nuclear Medicine was great, and I thought it deserved a shout out. Not only did my Nuclear Medicine technologist, Van Ngo, take the time to explain the routine of my scan, I could hear his passion for his work. That's what I hope every Care Team Member feels for their profession if they are working with me! It brought me a sense of calm in an otherwise hectic situation. So, shout out to Nuclear Medicine at KP Baldwin Park!!!! You made my day. read more

I just wanted to give a big thanks to urgent care for doing a great job on staying calm, being positive and so helpful. With long lines and waits I know its not easy but Vanessa Garcia, Claudia and Dr. Plascencia all made my pregnant wife's vist so pleasant. read more

On May 6 I visited the emergency & after X-rays dr on duty says I cannot leave until an orthopedic dr sees X-rays & makes a diagnosis. Dr on duty explains according orthopedic, I have a fractured shoulder & wrist & I may need surgery on my wrist. I returned on May 11 to a young orthopedic dr. He says I don't need surgery, the cast will be sufficient, but he will monitor my progress every week with X-rays. I returned today 5/21, I'm super late to my appt. cause my husband has to do everything for me & he works. Check-in lady wasn't pleased but says regular dr is gone & only hand specialist can see me. I get X-rays & see the hand specialist & he immediately says that I need surgery. Today is Monday, I'm now scheduled for surgery Thursday..3 days from now. The hand specialist was older & I'm assuming a much more experienced dr. Last year I purposely changed from a young primary dr to an older dr because I felt the young doctors weren't providing me proper care. For example, a few years back, I wasn't feeling well & my young dr discovered that I had VERY, very low iron. She prescribed daily iron supplements. I was concerned & I would periodically call to schedule a blood test to check my iron levels. When I visited my new SEASONED dr & he was reviewing my history, he asked if I had a blood transfusion when I had the very low iron..I said no. He said, "Well, you should have." I was gonna give them 3 stars, but the entire staff is always very polite..just have to be careful with the younger doctors. read more

tonight me and my husband went to the E.R. We waited close to 5 hours almost 6. Never did they come check his vitals while he waited. Worst ER experience. They told us they would contact poison control and then they never told us anything afterwards. Its a huge run around at this facility. The quality of care is below average and they don't care about their patients. read more

This review is for Vanessa Garcia at Urgent care. She made coming in so easy. I was contemplating not coming in because of the time involved but she made it easy and Explained everything thoroughly. She was so nice and attentive to my needs. Thank you Vanessa for your help !! read more

If I could give a negative comment I would. This is by far the worse hospital to be insured by. I specifically switch to a PPO plan just to get away from this fuckin place. The nurses at the ER are so unprofessional. They give you attitude when you ask for a time update because I'm now waiting for 6 hours and people who had less symptoms than me went in before me. DONT EVER COME TO THIS ER OR URGENT CARE. They don't care about your health. To them they are just here to collect a check and go home. read more

Last year, I went to a majority of my doctors appointments for pregnancy here. Got good and bad doctors but it goes with anything. They push Covid vaccines and can be rude about it. I ended up with an amazing OB and I gave birth here. I had good care and would deliver here again. read more

Unbelievably unprofessional from the guards to the front desk attitude, everyone makes up their own rules even tho they contradict each other , thank god that we have some kinda health care access in this hard times but I pay for Kaiser for so my child can have a better treatment , why does PIH have way better/faster nicer system and is free gtfoh read more