They open lab at 6:30 am. Myself as well as others have been waiting outside since 6:15 due to work or other situations. Its 6:40 and have not yet called anyone. Why do they open at 630 if their not calling anyone? I don't want to say that's their talking personal stuff and walking around, I want to assume they're preparing everything for when they call people. They should of called people by now, at least to check in!!! read more

This hospital has my vote for top hospitals ever. I started coming to this location since they 1st opened. This hospital is extremely large, organized, and super clean. Haven't been there in a while, (thank goodness I haven't had the need) due to covid. So, I'm not sure if the cafeteria is still up and running. The food was nasty! Don't eat there. read more

Kaiser Baldwin park physician,psychiatrist Dr Jonathan is good in falsifying diagnosis His motive God know I don't know who he is., I don't remember seeing him in Er I got shocked when I saw in medical records,He made the diagnosis of dementia with various a etiology and behavioral problems It was very easy for him to write this but I have to live with this for rest of life No physician ever told me that I have this problem and need to follow for this I am retired person who lives with my autistic son alone,I take care of my house.finances,run ,Arron's ,drive, Involve in social activities Did he do any mental health evaluation,mini mental exam,my cognitive functions,speech,memory .affect any-motor in ordination.Had I had any neurological findings Did he had my ct or MRI brain showing brain atrophy Legally medical records can not be changed If anyone looks in my records for any reason,I will have very hard time to buy convince about truth There's no quality control there,no charts get reviewed Falsifying the diagnosis is total fraud,malpractice It's a crime read more

Ok. I work for Kaiser and this is the worst place to be as a patient. I took my son to get cleared for sports from an ankle sprain. Should be a quick fix. Just a note, right? Got here at pediatric urgent care at 3:45pm as walk-in. No opening to be seen. Fine. Made a 5pm appointment. We are first in line. Great. Waited. Checked in 4:30pm. Fine. Called in at 5:10pm. Fine. Sat in exam room for another hour. Told them we've been here JUST WAITING FOR A NOTE. They tell us oops, doctor got confused and didn't know he was seeing urgent care patients. Could've helped if they double checked which patients are ready to be seen. Computer says we've been here waiting. How dense have we gotten as humans? I'M SO ASHAMED TO BE A KAISER EMPLOYEE. I WISH WE COULD BE BETTER WITH OUR PATIENTS. SO SAD AND EMBARRASSING TO BE WORKING HERE... read more

This review is for Labor and Delivery ONLY at Kaiser Baldwin Park. -Was told 2 days AFTER my due date that my husband would either need to be fully vaccinated or would need a negative Covid test less than 72 hours old. My husband only had one vaccine so he had to sit in a 2 hour line at Kaiser to get a test for results they say take 48 hours. You are magically supposed to deliver between this 42-72 hour mark OR DAD ISN'T ALLOWED AT THE BIRTH OF HIS BABY. I spent the last week in absolute panic after having this sprung on me with no warning, only reason I found out about this policy change was because of another mom in my mom's group or I would have had no idea. My doctor NEVER informed me. -Scheduled for an induction that I didn't want to facilitate the policy above. -Had my kids skip school and dropped them with my parents just to have them CANCEL my induction on the spot( almost a full week over due) and reschedule me for the next day. This resulted in my kids missing two days instead of one. -Induction wasn't working. I was contracting on the pitocin for 6 hours with no increase. Not their fault obviously but when my water broke my labor started hard and fast. I told them that once I go into labor I have a tendency to deliver extremely quickly so they had set everything up apparently except the kit to get blood from the baby's cord so even though I had been there for 6 hours doing nothing, they still labeled my delivery "DoA" delivered on arrival, which means they didn't have time to collect blood out of my baby's cord and had to fill HUGE tubes of blood by repeatedly poking and squeezing her foot (not just for the usual screenings, which she was also poked for). My baby experienced a significant amount of unnecessary pain because of their oversight in the first day of her life. -I told them multiple times that the baby was coming and had to beg them to check me when they discovered her head already out. They then scrambled to get ready for the birth I'd warned multiple times was already happening. -Dr. Song had a very short window to get me an epidural that I desperately wanted and I was so relieved when he got there almost immediately after I asked for him. I sat through the painful process of the epidural (I've had three previous so I know how to sit still). He botched my epidural. He was supposed to stay until it started working. 15 minutes later and I'm telling everyone I feel exactly the same and they are trying to convince me I don't know what an epidural should feel like (I've had 3!) and he awkwardly slips out of the room. -Dr. Song left me with NO pain relief AT ALL. The doctor and nurse tried to call him back but he never came. They turned off the drip completely when they realized I had 100% control of my legs and was reporting excruciating pain levels so that the medication wasn't going God knows where in my body because it certainly wasn't going where it needed to. -Dr. Song completely failed me, knew he failed me, and slipped out of the room without even acknowledging it. (Better believe he still billed my insurance though). -I had a completely unmediated (pain meds) birth that I absolutely didn't want despite being in the very controlled environment of an induction. My baby was 10 pounds. It was NOT FUN. -My husband was not allowed to go with me to recovery and I was alone the entire time I was there. -3 hours before I'm scheduled to leave, they decide to have maintenance come fix the latch on my door that I didn't complain about at all. I was half dressed, leaky breasts, exhausted, trying to breast feed a new baby and they had a strange man (nice but chatty) IN my room with my hospital door wide open for more than an hour. It was really uncomfortable. Honestly, I was a few hours from leaving, why couldn't they wait until the room was empty between patients? -Pictured, man fixing my door with clear view of me in bed in a nursing bra. No one came in to ask if it was okay first and no one came in to close my curtain to give me some modesty. I couldn't get up because they blanket was covering me and I desperately needed to pee after a while, he was there for an hour. I was loud and he was talking to staff outside the door. I was EXHAUSTED and just trying to rest after giving birth. -Nursing staff and doctors WERE NEVER washing their hands when coming into the room during peak Covid. Some of them would kind of hit their hands with a little sanitizer but they NEVER washed their hands like they were supposed to before and after examining us. This was so discouraging. After first I was awkwardly reminding them but I had to ask so many times that I just stopped. So glad I'm done having babies because I don't ever want to risk an experience like that again. read more

Kaiser Permanente - Maintenance fixing my door in clear view of me recovering from birth, barely dressed, trying to nurse. Super uncomfortable. - Medical Centers Near Me - Baldwin Park, California

My husband brought me on the verge of a diabetic heart attack n some trash can human being stole our catalytic converter. We can barely afford rent n now I have to deal with this stress... I'm in awe of the lack of security and support ... it seems like an if it's not an inside job. Go somewhere else. Or Uber... I would have preferred they let me die than have to deal with what I am dealing with now. read more

Horrible experience. Went to the ER for medical emergency that requires immediate attention. Waited for hours and the assigned nurse had no clue what was going on. The staff did not communicate well. I understand because of Covid they are probably understaffed but the lack of professionalism was unacceptable. Not efficient and patient care was not up to standard. Definitely would not recommend this place. read more

This kaiser is great been coming for years Dr's care for other people and nurses to always hear belp

Hell on earth. If you value your elderly loved ones, avoid this garbage place like the plague. My father was taken here via ambulance after he broke his hip (unknown at the time). He was made to wait in an ambulance for eight hours. We finally made it in, where a truly horrendous experience in the ER followed. The ER doctor was an arrogant you-know-what who misdiagnosed a broken hip in an 81-year old man as a stroke. He lifted and dropped my father's leg after examining an x-ray that covered only my father's knee. He dismissed and spoke over me as I tried to advocate for my father. As I sat in the dark in my father's room, I heard orderlies who did not see that I was there disparage patients who were at their weakest and most vulnerable, my father included. My father was then admitted to the hospital, where the broken hip was diagnosed after two days. Right before he was due to be released, and after repeated questions from our family, they completed another X-ray and found the broken hip. While he was there, he contracted C-diff, and doctors really pushed the idea of palliative care vs. active treatment. I asked about a growth on his ear and was told it was a minor scab. A real hospital, Keck, told us later it was skin cancer! I wish I had taken the time to pursue negligence charges, but be aware that they prey on elderly patients and their suffering families. Avoid if you value your loved ones' lives. read more

Er is the worse, been here since 11:00 it's now 6:00 pm and still have not been looked at. Wish they would time manage seeing people in the er. Don't recommend this ER... read more

Went in to the ER for high fever and tested positive for covid. After checking in I called to the back to get vitals taken and the nurse who I got was really rude and didn't take what I was feeling serious at all. She told me I should've been taking more otc meds because of my weight, the way she said it was like I was stupid. After I was finally taken into a room the nurse I got was pretty nice but took extremely long to come and check on me. Doctor was very professional and knew right away what I had. As I was waiting with an iv of liquids all I could here was other doctors talking to each other about their retirement plan and nurses complaining about personal matters while other patients were groaning out loud in pain. I know how hard this line of work is and how stressful it is but the amount of unprofessional staff was so disturbing. If I was closer to another Kaiser ER I definitely would avoid going to this one. read more

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This is my go to kaiser. Last few months, I have been going to urgent care quite a few times for Ob/gyn reasoning cause whenever my oby can't see me right away, they would refer me there. I went there tonight due to having pelvic pain which I was advised by my oby's nurses. They can see me tom but I can't go. So next available appointment is on Monday which is a week from now. Due to my health concerns, they advised me to go to UC and get it checked. I got to UC at 7:00pm after work. I was called at 7:22 and placed in a room within 10 mins after getting my vitals done. I was assigned to Dr. Johnny Hoang Nguyen. The first thing he asked was "why are you here" which kind of bothered me b/c it looked like he didnt wanted to see me. I explained the reason I was there. He said we close at 9 why didnt you come earlier. I told him i left work and came here. FYI I got there at 7. So I told him well I rather see my oby but they don't want to wait hence I am here. He said "you're not pregnant so she won't see you." This comment actually felt very disturbing cause as a doc you should know ob/gyn arent only for pregnant women. Then he said based on my symptoms he might send me to ER or he can order the test and I can get the results from my oby. So I agreed to my oby cause I was not gonna deal with another rude doctor. Mind you I was already done with blood work and in radiology for my ultrasound at 8. I am reading the visit summary and he noted "pt came in 30 mins before close" which is not true cause I checked in at before 7. He also stated that he went over medication and all that which he did not. I informed him of an infection and he didn't even check and with his attitude he said what does your oby do for that. I said she gave me antibiotics. And of course he ignores everything. I am just extremely disappointed in his service as a doctor. People go to doctor to get better physically but now I am hesitant to even go back cause I truly don't appreciate rudeness especially from a doctor who is supposed to be kind and compassionate!!! read more

Horrible wait time at the urgent care. Got here at 1pm..still here at 6pm. I'm constantly having to remind them that I'm here. Literally 1.5 hours every time they checked on me. I've received all my test results and prescription is ready at pharmacy and they still haven't seen me. read more

Parking situation does suck and I always get lost with all those floors. They do have a cart that can drive you to the hospital and back to the parking lot. It's mostly for the disabled and elderly. This hospital is big and you can get lost. I use to complain about the valet parking being 5 bucks. I hate coming here because of the parking. Well, this last time I decided to do the valet. It was worth it. The valet was very nice. It was close to the door. It didn't take long to get service. If you come here for an appt it doesn't take long. The urgent care takes awhile. When I came for a CT it was fast. The tech who did it was nice. If you don't have patience like I do for parking get the valet. read more

Avoid Kaiser's Baldwin Park Emergency Room. Unfortunately It seems good advice to avoid Kaiser in general. They have too many members and not nearly enough locations or staff to sufficiently provide them service at any given time. This was an issue pre-pandemic and has only gotten worse. This is not to say that other departments on campus are not living up to their big-shiny-green castle of an office building. I have received exemplary and acceptable care in their orthopedic and urgent care departments in the past. This review is for the emergency room on the evening of 1/13/22. The emergency room is hectic, that could be said of any emergency room given the nature and purpose, but this ER is understaffed and stretched completely thin. Given that this is flu season, on top of a pandemic, long waits are understood. However, lack of care and mistreatment of a patient is unacceptable. My personal experience was being left in a room, for 13 hours, with a bed pan, no water, and no diagnosis for my time spent. I was advised by a Kaiser RN to go to the ER without eating or drinking but was cleared to eat and drink a few short hours after entering the ER. One IV drip was administered within the first hour which lasted to the fourth hour and I was given a dry slice of turkey between two slices of bread with two juice boxes at the seventh hour. After 13 hours, for the first time, I rang their buzzer to ask for water because I was dehydrated and previous requests for water had been forgotten. Trying to speak with the later evening staff was met with anger, condescension, falsification of paperwork, my IV being aggressively torn from my arm, a doctor making disparaging remarks with the door open, and being discharged without the offer of a wheelchair, which is surprising as I was a fall risk. I will say thank you to the wonderful and compassionate nurses and technicians that had the morning shift in the ER and CT, as well as the evening nurses in the MRI, they deserve 5 stars all around. The morning doctor and the midday MD in the ER were also great as they were concise with their explanations. A complaint has been made with the Kaiser member services and an appointment made to resolve questions left in the ER. I would expect a higher level of professionalism but I suppose their staff is just raw nerves at this point and simple questions are breaking points. I hope that Kaiser will open other facilities and hire qualified staff to ease their employee's stress as well as be able to adequately serve their members in the surrounding communities. read more

I am over the moon with Kaiser! I have amazing experiences with everyone at both locations now! I was just at the Kaiser in Pasadena to get a physical last week. I needed to get a small procedure done and my doctor at Kaiser in Pasadena referred me to the Kaiser in Baldwin Park because they're the ones who complete surgeries. My doctor reassured me that this Kaiser would get back to me early in the week and they did! Making an appointment was super quick and easy, they put me into their schedule the very next day. I got my surgery done today. I came about an hour earlier because I read all the terrible reviews on parking at this location. I got lucky! Checking in was a breeze, I had to pay a $30 copay. I was super early but the nurse called me in anyway! Anthony was friendly and explained step by step exactly what I was going to go through. He was conversational and helped calmed me down a bit. I met Dr. Kathleen Coffman, who comforted me throughout the process. She also explained step by step and what was going on while I was in the middle of the procedure. I absolutely adored them! I honestly can't wrap my finger around why Kaisers have such bad reviews! The employees are extremely friendly, you arrive to your appointment time early & they take you in right away and the best of all? Parking is free! (They also have valet parking for $5!) Again, they have exceeded my expectations. I don't know why my family and I weren't patients at Kaiser from the beginning! I was in and out of the surgery room in an hour even though I came an hour earlier for my appointment! My ONLY complaint and something I had totally forgotten about was, they didn't give me any gauze sponges for me to bring home to switch out. Now I'm forced to keep a bloody one on until I go out and purchase some. read more

This place is awful. We went to the ER for my wife Saturday. We had an awful time trying to park in the "ER" parking lot because of all the staff members parking at shift change taking all the spaces. I could not find anyone to help me with a wheelchair I finally found one. Upon we met with the head nurse for an initial assessment. Because of the glass we could hardly hear her. Her attitude was awful. We felt she could care less. Because of the remoteness of my wife's location when she had the injury we I could not get her for 48 hours. So we were asked many many times why it took so long for us to come. We then got a bit of a tongue lashing. Really we are not 5 years old. They gave us a room that was absolute gross and dirty. The bed table had food and who knows what other stuff on it. ( see pictures) after the X-ray the Dr. says no break and really had no bed side manor. We weren't able or allowed to see the X-ray basically get out. The gentlemen who took us out and the lady that works the front taking any copay were awesome. Kudos to the admins. Her name was Christina. The male nurse who took over at shift change was nice as well. All said this place seems to have people that don't want to be there and dine care that's was obvious from the beginning when they were taking all the parking from the patients. Sadly I am stuck in the Kaiser grip so I have to do what I am told. Soon as another plan is available I am out. Sadly we paid a $230.00 copay and received another $400.00 copay for the X-ray last week. Any other company would have completely refunded us but not here it's medical insurance they don't care. read more

Kaiser Permanente - Dirty, nasty bed table in the ER room with us. - Medical Centers Near Me - Baldwin Park, California

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Unsafe. Waiting rooms overflowing with people. People laying on floors waiting hours for scheduled appointments.

Nurse Ivan stating I am the only Ivan that works here was being rude and very unprofessional while attending my father. This is so ridiculous. I asked for his last name and license number and literally told me that I did not need any of that and while telling me again he is the only Ivan who works there. We have been here for more then 3hrs. While I am asking why they have not summited an order for an IV while my dad is contacting us saying he still feels dizzy. This is how you guys really treat PPO patients? I would still like his information as I will report to the board. We have had this insurance for years and I could have gone to another hospital or urgent care to get better treatment then this. read more

Huge facility! Automatic self playing Piano in the lobby! Water surrounding the building! It's like Disney land... but Kaiser land read more

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Terrible service. If you are concerned with what you have and what's happening to you, they won't help you unless you going to die. I have been at the ER since 12am and it is currently 6:48am. Also please note if you really aren't in need of a huge emergency but you are concerned, please save your money they just checked me with my blood pressure and told me it's nothing major and check out was 50 dollars. It doesn't matter who comes first it's whoever needs more of the help. Since mine was the "least" important i literally came last and one think I noticed is that there was no one in the ER but me and they kept calling names that were never there for 30 minutes to an hour. They ignored my concern and told me because mine isn't important you'll have to wait longer. If I knew this longer I would I never come here and do this. It'll be better if there was a sign describing how it works. I am still shocked how fast they put me in Less that 5 minutes and I came out with nothing. Please if you are not close to a major problem don't waste your time and money here. read more

I wish that there were negative scores to give, because their pharmacy would be deserving of it when it comes to their efficiency. Oftentimes I have called in to get a prescription refilled in advance of running out. Today is no exception to the efficiency of their system. Somewhere along the line of calling in and the pharmacy contacting the doctor, the proverbial ball gets dropped. I could write a book on how poorly they treat their patients. If you have a choice, do not choose Kaiser. read more

Had to bring my dad to the ER and it was very busy which I can understand, but what really got me upset is the lack of empathy some "RN'S" have, my dad was in a lot of pain and his nurse Vanessa was not the most empathetic person, as a person who has worked in the ER I understand we get busy but have some compassion, it is not what people in the medical field sign up for. I get it there's people who are coming in with strokes , SOB, etc but when you're also busy having personal conversations makes you wonder! read more

Had surgery on Wednesday which was 5 days ago! I was terrified! Everyone from administrators to post op was so nice and professional. Answered all my questions and checked up on me. Dr Boynton and her team was great! read more

Wanna take a minute and thank the staff that took care of me yesterday during and after my procedure U guys were amazing thanks to you're amazing care and hard work I was able to control my anxiety ... LOVE It!! Thanks to the nurses at labor & delivery Paula,Blanca,Rosa Dr.'s Dr.. Guberman &Dr.Desai LOVE U GUYS!!!!!! read more

I was impressed with Kaiser for many years, but now I need their services more than ever, and the truth about Kaiser reveals itself. The customer service and the nurses are overall professional, but I'm not impressed with the doctors there. I've been having the very same problem for months but none of the doctors are able to give me a diagnosis because they don't listen. I said I had something in my eye constantly, and my primary doctor didn't even look what's inside my eye. I tried to show doctors my rashes and bites on my skin, they don't look/examine. My primary doctor said I've allergy, but the allergy doctor said I don't have allergy. I asked my primary doctor to let me see dermatologist and he got mad at me. When I got to see a dermatologist, he just made his conclusion that I don't have a problem without really looking at me. I'm still sick after months of visiting doctors at Kaiser. I don't know what cause the sickness and no doctors there can/want to tell me. A nurse there whispered to me said I should ask my primary doctor to refer me to infectious disease specialist, but when I asked him he refused. When I emailed him the pictures of my skin condition, he doesn't even reply my email. At the end, I turned to urgent care and emergency, Doctor at urgent care prescribed inhaler to me when I was there for unknown rashes and bites. The doctor at emergency was just plain rude and offered no help. Yet, I was billed for $800 for the emergency visit. Kaiser doctors are very disappointing. When you're healthy, they want you to do all kinds of body checks so they can take money from you. When you are sick, they just want you to keep paying those co-payments and prescribed non-related medicines. They don't really resolve anything. At the end, when you question why nothing is being cured, they just ignore you. In summary, If you're healthy you don't need Kaiser. If you're sick, Kaiser won't help you. ***STAY AWAY FROM KAISER IF YOU CAN*** read more

It took me 2 years to get ACL surgery. I had a full ACL tear. The doctor told me to just do PT to recover. My full ACL tear isn't going to heal with PT Dr. Solice. 8 months later got an appointment for the orthopedic surgeon. Took another 6 months to get a phonecall for an appointment which I missed because I was at work. Called back 30 minutes later and they told me to check back in 3 months because in the 30 minutes they booked there schedule. Spoke with the director of orthopedic and she flat out lied saying that's how long it takes (state of California disagrees) and that also it wasn't her department even tho the doctor was an orthopedic surgeon and she's the director of orthopedics. Eventually had it. Knew this couldn't possibly be legal. Filled a complaint with California Department of Managed Health Care. They scheduled me that month. Go straight to DMHC.com and file your complaint. Kaiser's customer service does jack. Filing grevances does jack. 2 years worth of insurance taken out of my check. I could have gone thru county and gotten it done in 3 months. I'd give kaiser negative stars if I could. Can't believe kaiser is even legal. You should be ashamed of yourselves. read more

I hope my experience isn't special because it was genuinely good. I needed to do a CT scan and a bone scan so I came in early. Not knowing what to do. I was kind of scared. I got here at 8:45 AM. I was greeted by a very nice lady at the reception of CT scan. Her smile reminded me of someone I know, but I don't believe it by the name. The process went actively fast, and everyone was polite and attentive to detail. Upon scan technician named Van. He was great. He tested my blood and I think his professionalism really showed. Sorry didn't get his last name, but I shook his hand. read more

This review is for the Emergency department. We arrived at the ER around 720 pm on a Thursday night. Unfortunately, pediatrics urgent care closes at 7pm so we had no choice but to come here. My son placed a bead in his right nostril and doesn't know how to blow his nose. We didn't want to risk taking it out using the tweezers as this may cause damage to his nasal cavity. He has Autism. A person with Autism do not have the tolerance of waiting long hours especially in a crowded/busy and loud place. I would think that they would consider this and make it at least a priority just like pregnant women, infants, etc. I'm not asking to be seen right away but not in 4.5 hours or more after. If the situation is agitating or overwhelming for them, they tend to have behaviors (could be self injurious sometimes) that eventually doctors/nurses will have a harder time treating them. We waited for 4.5 hrs up to this time that im writing this review (11:56pm), we haven't been called. I went up to the reception/information area and talked to the admitting nurses three times and all they say is there are no rooms available and also because patients start coming in since urgent care is closed. We came before 9pm, that's the time urgent care (for 17 yrs and older) closes. One nurse even made a grimace with shrugged shoulders when I said my son is beginning to get agitated. My son, lucky for me and his dad, at that time waited patiently without behaviors. But since he is very tired already and we didn't want him to get to the point of getting upset , we had to leave and hopefully come back again another time . Four and a half hours is a lot for a young kid, how much more for someone with special needs. I know it's an emergency room and that there are patients with life threatening cases but I just wished they have better accommodations with people with special needs especially young children. Update: ***** FIVE STARS June 12, 2023 around 2:30 pm we came back to the ER for the same reason. The ER was very busy. Busier than the first time. We waited for close to an hour for us to be seen by the triage nurse. Our triage nurse was so sympathetic and understanding. About 10-15 mins after, we were called in and saw the doctor. Dr Gregory Jung with his nurse's assistance, was able to take out the bead in less than 10 mins. We are very grateful for his team for a very swift and precise approach on my son's situation. We were able to leave the ER at a very reasonable time (2hrs) given my son's history unlike the first time which was 4.5 hrs without even being seen by the dr. read more

I went to urgent care & they said they were maxed out for the day. What the. I had to go to the ER. I waited more than 4 hours at the ER & was never seen. So if you're pregnant & bleeding don't go there, they don't give 2 shits. read more

I was attacked by security and the lead nursing staff i was punched in the ribs by security while i was in restraints the nurse yelled "do not leave any marks" proceded to rip my pants and punched/ mutilated my testicals be aware I was labled as a drugy because i asked for my zoloft and zyprexa Note i was a kaiser member at the time I canceled my services with kaiser after that you should to read more

Overall, not bad for a full hospital. Super packed, but you can tell they try to make people have a better experience, with the weird pond/water feature out front, complete with live ducks. They have a little coffee kiosk out there too. Free parking, but even the giant structure gets full and you're left on the roof. Inside the main, circular lobby, they have a piano that plays by itself. And a tall, water structure that drips down water...I remember staring at it whilst experiencing labor pains, and it was somewhat calming. They offer free classes for new parents, and I like that they are trying to offer good, nutritional (and free) courses for diabetics too. There's a ton of staff in this facility, and they have been, for the most part, nice to me- from my dozens of experiences here. Gift shop downstairs that has seasonal things. Cafeteria is ok, I like that you can walk around outside if you need to wait. read more

Dr. Kim in the ER Can I say :wow What great service! I came in with my mother and amidst the chaos in the ER he has such a warm and inviting spirit. Thank you for being so thorough with my mother and I. I will definitely remember you and your superb service towards us! Thank you for being so caring, friendly, going the second mile and thorough with us I wish more doctors were like you! read more

I used to praise how awesome it was to be treated by Kaiser. Now it sucks! Bad! I've been in pain since Father's Day and they won't see me until the end of August. They say to call and ask if they have cancellations but when you do you're on hold for over half an hour and you finally hit the #1 to leave a message and it says that English is full and hangs up. I was so upset. I guess you're at their mercy. I'm better off paying for a lot cheaper HMO. What' happened? Even the nurses now are rude. Last one I spoke with said no more questions I have other patients. What patients ? you have them all on hold. Sucks !!!!!! read more

Came to Urgent Care after 5pm due to Palpitations and headaches, I got lucky I may say , i checked in and in about less than 10 minutes I got called in by the nurse. Claudia the nurse was very professional and showed great concern , she is very proactive as she already took EKG test right away, Dr Vuong came with a friendly and caring tone, he reviewed my previous history and ordered additional testing, he went above and beyond like a family doctor, he explained all the risks and gave me meds and further eval to specialist. I felt cared for . Lastly , in a split seconds after he discharged me , Kaiser Pharmacy sent me a notification that my meds are ready to fill. What an awesome system!! Thank you for Healthcare providers who showed exceptional service to their patients. read more

This is my boyfriend's third night here at Kaiser, and he has been cared for by the ER staff as well as the nurses and staff in the West Wing on level 4. While I cannot recall all the staff in the ER, the floor 4 nurses of note have been Cherry, Erinn, and Phillip. All the respiratory therapists have been wonderful too, stopping by every 4 hours to give Rick his breathing treatments. Occasionally nursing staff supervisors stop by to inquire about Rick's stay and to ensure both he and I are comfortable and if we need anything. I like that Kaiser allows 24 hour visitation in this part of the hospital and I have spent the night two times beside Rick's bed. I was brought pillows and a blanket and on the second night the staff found a reclining chair so I wouldn't have to curl up on two chairs pushed together. If you can have Kaiser then get insured by them. The level of care is superb, I am wholly impressed. read more

Kaiser Permanente - Night 2. - Medical Centers Near Me - Baldwin Park, California

Dr. Warner in urgent is amazing i was in and out very fast. Made my visit nice very fast. Thank you Dr. Warner!

Horrible experience, writing this review in the ER waiting room. Suicidal child, waiting 3 hours + . Young kid got taken in right away with a foot ball injury. Other woman got taken in for having pain on her lower leg. Next guy had pain on hit toe. The list keeps going , if you child if having a mental, suicidal problems please don't bring them here. Wow as am writing this review some lady tripped on a curb while walking her dog and guess what , she is In and has a room. Baldwin park Kaiser does NOT CARE About mental/suicidal patients. Super disappointed. read more

I've been a member since 2010 and love my doctors. The specialists along with my primary care doctor, nurses and technicians have been experienced, caring, patient and easy to talk to. The Kaiser app allows me to, among other things, schedule appointments, message my doctors, access medical records and order medications. Today, Van Ngo, in nuclear medicine, did such an excellent job of inserting the catheter for my injections, before running a scan of my heart, that I didn't even feel it. Kaiser is constantly improving their facilities and updating machines, as well as keeping costs down. read more

Until now I don't understand why they call emergency department. They make patients waiting for hours, they don't care if is baby's, seniors, people really sick. Also you pay a lot more to be seen and some of the staff don't have good actitud. And all these problems is not the Staff or the Doctors is there system, poor management, lack of doctors, nurses and technicians. That's why Kaiser can't provide good service to patients. Most of my family already changed to other insurance I will be next. read more