this place is unprofessional and unacceptable. The staff act like children, they're on their cell…read morephone and they joke around way too much and look at social media way too much. I recently had a , I arrived 30-40 minutes early to my appointment. I wasn't seen until 12 PM, there were families that were coming in right after me, and they were right away. Either the facility is against certain ethnicities, I'm not a racist! I was not raised or born as a racist! But this facility has their own ethnicity group I can say, majority of them Hispanics, but yesterday me and another woman waited way longer than that we were supposed to. I'm European, and when I go to the facility, I'm always arriving 30 minutes or 45 minutes early so I can be seen on time. I was not seen on time! there was a black woman in the waiting room when I got there, and she kept complaining that she arrived 45 minutes early and was still waiting to be seen. There were families coming out from the back after being seen and they were leaving. They had plenty of staff, yet they kept apologizing, saying that they were super busy. Which was not the facts! it was unprofessional for the staff to call people in the back 10 or 20 minutes after their scheduled appointment. I was finally called in the back around 12 PM, I was pissed. They took my stats and measurements and had me sit in the back on a chair because my room was not ready yet. I sat in that chair for maybe three or four minutes, then all of a sudden, the same black woman that I saw in the waiting room with me. She finally was seen right after me. She also complained that she was here for over an hour now and was finally being seen. The nurse that was helping her out apologized and said we're sorry we're very busy. I left in my head and I'm like no you weren't! You had a lot of families coming out from the back after being seen. this facility is very unprofessional and unacceptable. I convenient for a lot of patience, but are on documented, it's really frustrating that they allow undocumented patients be seen faster than the ones that actually have documents. I used to go to the facility in Whittier, I was going there for a good couple of years, my Physician/Doctor. I have been a patient of hers for over 10 years. Last year January I found out that she left this facility and ended up getting a new job elsewhere. Without even a warning. I felt very uncomfortable with the new doctor that took her place, the lady hardly English and didn't know anything about my health record my past. Which I felt very uncomfortable for, so it took me a while to actually find a doctor understand me. I finally found one in the city of Downey, but this facility is just too much. This facility needs to be checked up on and needs to be fixed ASAP!

Excelente atención! Todo el personal atiende con…read moreextraordinaria simpatía. Brindan orientación oportuna de citas, exámenes de laboratorio o cualquier duda que uno tenga. Realmente atienden cómo en familia.

Being a very large organization is slightly disadvantageous to most patients coming here for care…read more A recent literal whitewash of the medical buildings makes it hard to locate the suites. Formerly buildings were identifiable by color. Many of the patients have difficulty locating the suites or office. Parking has always been quite difficult despite several floors to the parking structure and a sprawling complex. You can check in through your phone or on a kiosk, then proceed to the appointment where the receptionist will still verify your arrival. Otherwise we are fairly satisfied with the care received. Physician, nurses, case manager or clinical assistant are all professional and courteous. Navigating the healthcare system through Kaiser is sometimes challenging as far as wait times go. I still recommend this overall.

Several months ago, I had eye surgery to correct my double vision. I have prisms in my glasses…read morethat take the two different views that I see and puts them into one. I was told that after the surgery I wouldn't need prisms anymore and to get new glasses made, so I did Unfortunately they only worked for two weeks and then I was back to double vision again. I just had new glasses made and they have an upgraded prescription for my prisms. I am seeing really well right now. I hope it lasts. I got regular glasses and sunglasses. My sunglasses are so cool. They are Ray-Bans. I got an excellent parking spot outside and I didn't have to go into the parking structure. I think this only happens first thing in the morning and during lunchtime.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

Review #524 None Elite Squad so you know my Opinion Counts…read more I've read some reviews on here and though they have had bad Experience ..I can say my experiences with my family has always been positive. We've always done walk ins and the wait time has always been minimal. Service from the nurses and Drs have been great... medicine sent to my pharmacy of choice...parking is small but never have had a problem finding parking. overall it's a 5 star Urgent Care/Clinic and totally recommend it.. they're great with kids as well.

Horrible management! Physicians/Physicians Assistant/Nurse Practitioners should ALWAYS HAVE A NAME…read moreTAG! Physician's do not pay attention or remember what was discussed in the exam room. This causes problems when trying to get your medication at the pharmacy! Not clean! I already addressed my concerns with AME & even with my insurance company. All AME did was lie about it to my insurance company. So I don't expect help from you, Mr. Sunil either!

Mom has been doing PT here for balance for about 12 weeks. I'm so impressed with the facility, the…read morestaff, and the level if care she is receiving. They go at her pace but also push her a bit so she progresses. Kaiser has always taken great care of us. I'm so thankful fir all if the staff for every encounter we have

Different medical stuff is handled here I come here for Physical therapy myself. The only problem…read moreI have with this location is the parking is terrible.

I really appreciate how Alexa up front handles everything so pleasantly. She is very sincere,…read morepolite and is very patient and helpful. I really appreciate great customer service from kind people! Thank you for having such a wonderful employee in your facility. Consider this a five star review! Maria is always very upbeat, fun, super energetic and very fast. She is extremely professional and my blood draws from her are alway painless. I am very afraid of needles but I know it will be a flawless procedure, with Maria. Her customer service skills are unmatched as she is a constant pleasant presence in your facility. Another five star review here!!

Where do I start lmao…read more The front desk over the phone is so unprofessional it's wild how they can just be like that , a ring a hold on or no greeting no nothing . They always seem to be in a rush unprofessional!! They WILL HAVE U DOING EVERYTHING ON YOUR OWN ,when it's their job to help you out with authorization, approvals. Paperwork that should be sent out Nooooo u have to call back and forth and do it alone . Even the Drs know about their reputation it's sad ...

This place is great!!! It was literally one of the best experiences I've ever had at a doctors…read moreoffice. Brenda and Karen were so nice and helpful at the front. The nurse practitioner Teodora was absolutely amazing! She listened to everything I had to say and I never felt once like she was just trying to hurry up to go onto the next patient. There was barely any foot traffic there so they take their time with each patient to answer any questions or concerns. I totally recommend this business to anyone and everyone.

Great customer service , everyone is super super kind and it smells good inside , there pretty fast…read moretoo just make an app you'll be in n out in 1hr or less just depends what your getting but overall I recommend this spot

This place is the most unprofessional medical facility I have ever seen. Now I know where all the…read more2.0 GPA doctors practise. No need for an appointment because walk in patients get seen before you. Waited over an hour for my appointment and there was no one here but a lady with her loud ass kid. A lid at all costs. Better off going to MedMD.com and using common sense.

I would give them no stars if I could and I would not recommend this place to anyone. I came here…read morebecause I got hit by a car while riding my bike and it was the closest thing to me that was open at the time (5:30 on a Friday). The doctors took advantage of the fact I was still in shock and ordered an x-ray of my ankle and hand. The hand needed to be done because I was in a lot of pain and my finger had swollen to twice its size, my ankle was ok but a little swollen and bleeding. Looking back I should have told her I didn't need an x-ray on my foot since I WAS WALKING without a limp. But, still in shock I didn't make a fuss. My finger got an x-ray and let me tell you something, their x-ray machine is STATIONARY. So here I am, later to find out I have a fractured finger and the doctor is moving my fingers all crazy to get a good angle. WTF? You should be moving your x-ray machine around me, not moving ME around your machine! She could have hurt the injury worse! After x-rays were done apparently nothing is wrong but when a second doctor comes and sees the results she says I have a fracture and I overhear the first one saying "oh I can't believe I missed that" well, it just makes me think what else she misses when she looks at other people. I will never go back, nor recommend this place to anyone, ever. *update* I got a call from them 4 days later saying they have the results of my visit but I needed to pay them $30 to obtain them. What a load of sh*t. They already swindled $90 from me for an x-ray I didn't need, now they want me to pay for me results. Greedy, nasty, scumbag scammers. DO NOT COME HERE!!

The staff was kind, helpful and caring. Alejandra and Dr Bailey were very professional and had…read morefantastic patient care. Check-in was quick and accessible. Although I felt unwell, the quality of care made me feel at ease and calm.

My family and I recently moved to the area, and we live just 0.2 miles from this urgent care…read more Today, I rushed my husband there because he was experiencing a severe allergic reaction. By the time we arrived, his throat was beginning to swell and he was having difficulty swallowing. Instead of assessing the seriousness of his condition, the front desk receptionist immediately told us they were not accepting any new patients because there were five people ahead of us and the doctor was going on a lunch break. There was no urgency, no attempt to have a medical professional evaluate him, and no concern shown for what could have been a life-threatening emergency. I understand that clinics have schedules and capacity limits, but when someone is experiencing symptoms of a potentially fatal allergic reaction, the appropriate response should never be to simply turn them away without an assessment. Thankfully, we were able to get him to another facility where he received the care he needed. However, I am deeply disturbed by how carelessly this situation was handled. I hope this review encourages the clinic to reevaluate its emergency triage procedures so that another family is not put at risk during a medical emergency.

The staff is horrible and they do not know what they are doing. Got an X-ray to check for pneumonia…read morethey said results would take 1hr. I was there very sick on Saturday it is now Tuesday and can not get anyone to call me or give me results!! This facility should not be called urgent care. They see you then ghost you. The staff should not be trusted in what they do to patience.

Un-urgent care more like it…read more Just over 2.5 hr wait for nothing pretty much. There were like 3 other people when I got there and more came in after me. Avoid this place.