Absolutely the most disappointing experience at the pharmacy. I went to pick up my disabled…read morefather's meds, which I have done for almost a decade at this location. I was picking up pain meds and questioned over and over about why. I am not only an IHSS in home care giver and that is on file. But I am also his daughter who gives them ID every time. It is always the older male pharmacist who has personally filled the same meds for me over the years. Then after almost 10 minutes of questioning tells me he won't give my dad the meds again till his doctor gives him a urine drug test. Basically accusing me of taking my father's meds!!! Gross abuse of authority and down right disrespect to care givers. Never again

We came for Thrifty ice cream and the woman behind the counter told us she couldn't serve us ice…read morecream because they close at 9 ... dear reader, it was 8:30!

Wonderful visit tonight. I was required to come back today for a medication that was out of stock…read moreyesterday. I am so glad that I came today, the store is stocked so well with great items. Today, I noticed a new rack filled with beautiful casual jewelry. I was so impressed, this jewelry is what I would order from a famous online store and I can get them here. The prices are reasonable and no shipping costs!! Love this location. Valentines Day is here! They have those 18" dolls that little girls love. They are knockoff American Girl Dolls. You can dress them ip in different outfits. The Valentines Day versions are here. Also, lots of cute VDay gifts!

They're still awful. Zero discretion, zero care. This place is the TSA of pharmacies. They must…read moreliterally screen for the most indifferent, uncaring people and then ask them to refer their friends to work there. Their goal is clearly to make people feel awkward and dismissed. Mission accomplished.

Been coming to this Rite Aid at Bonita Point Plaza in Chula Vista for many years for cosmetic's,…read moreprescription, gift cards, alcohol etc., etc. The employees of the store and Pharmacist are always polite and very friendly. I've never had a bad experience everyone always seems to be in a good mood and it's nice to be acknowledged when you first walk in, someone often times welcomes you. I recommend this location.

I was helped my Chris over the phone and he helped me get my medication ASAP. He was patient and…read morevery resourceful! The pharmacist Kathandra (sorry for misspelling the name) is very kind and explained to me how to properly take my medicine with food to avoid an upset stomach

The staff are nice and helpful. The pharmacy staff especially. Be aware that the morning pharmacist…read moregoes to lunch some time around 11-1 so if you have a medicine that requires a pharmacist, you will have to wait till they get back. The stock is lacking with a lot of empty shelves. I come here regularly.

We were so excited to get thrifty ice cream because I mean we grew up with it. We were excited that…read morethey had all the tubs full when we got there. We got served and well It was soft because i think they were new which we understand. But when we got to the car we noticed they jipped us and didnt even fill the whole cone so it was disappointing.

Every time we walk in we are always greeted by Jennifer, she always is there to help us and just…read morechat. She is extremely helpful and friendly, and we're always happy shopping here when she's here!

Cavalier attitudes, terrible pharmacy help, their app is useless, and they do not follow the…read moreprotocol of first helping people with the barcode. Plus they shorted me on expensive pills a number of times.

Went in today to ask for a refill A lady walked in behind me Saw the pharmacy gates closed…read more The lady asked "is it closed" cashier did not know when it was gonna reopen Shopped around waiting for the gates to open back up sat in the waiting area Turns out they were open just had the gates closed one small window open When i wet to the counter to ask about my rx refill the lady was helping me but could not hear her clearly because the gate was at about neck height to me She snapped at me that "thats what i just said" Its understandable they are struggling with being in stock with things as the company is recovering from bankruptcy but the service should be much better Not certain who is supposed to be in charge of that aspect but hiding behind closed gates is NOT the way to do business

People are nice but ain't nothin there. Seems like the store has been raided each time I go in…read more Certainly lacking in merchandise, but it makes sense given the location

Today, Omar Librado…read moreprovided me with excellent and professional service @ CVS on East Palomar St Chula Vista. He is always very helpful and caring. I highly appreciate the good customer service. Keep up the good work Librado! Sincerely, Xochitl Perez

I had an appointment for a quick procedure at the CVS Minute Clinic. I had done my research…read morebeforehand and booked the appointment online. I arrived 40 minutes early. The cell service in the waiting room was poor, so I couldn't fully check in through the CVS website. I ended up using the kiosk instead. I was called back right on time. When I met with the provider, they told me they didn't actually have the treatment in stock. They explained that the product expires too quickly and that it's rarely requested, so they don't keep it on hand. The appointment was canceled, and I was advised to buy what I needed over the counter.I checked the price of the products on the shelf at CVS and it seemed fairly expensive. I then looked it up on Walmart's website and saw it was roughly half the price. Since no procedure was performed and I didn't need to buy anything there, I used the Walmart app to order what I needed with free delivery.

Updated 2026 review -…read more This CVS has been through a revamp and remodel to prevent theft. At one time or another, I've been shopping when theft had occurred and while they've tried security, it didnt seem to help with theft. They now have the expensive items or easy-to-steal or mostly stolen items locked-up. Which is great for the business, but not so much for loyal customers when you want to grab, pay and go. Today I didnt mind as there was time to get my items. I shop here occasionally as I am an ExtraCard member and get free shipping for items, I typically opt to use that benefit. They offer this for $5 a month plus you recieve $10 in extracareBucks each month! Its a win-win. In any event, I've never had a bad experience. Employees are always nice, I have not utilized the pharmacy in a few years since switching insurances but did notice that they are closed for lunch, so be mindful. Photo is quick, while some items/photo may be out of stock during promotional time, they are good about informing you. If you are coming at the end of the week, be mindful that couponers may have cleared some of the items you came shopping for! I have used ordering online and pickup in store at this location as well, and never had an issue. Since the last time I came shopping, things have been moved around. So glad they are still here and you can still find some amazing deals especially with the manufacturer coupons, CVS personalized coupons and the cash back "extraBucks" - it has definitely changed how couponing was pre-covid but still better than paying full price when compared to the inflation of everything nowadays!

This is just for the pharmacy. I needed something answered and the guy who was help me went to ask…read moresome woman named raka I don't believe this is the correct spelling but that's what it sounded like. Anyways she was not interested in helping. Her response was "I don't know call your insurance" why?!!! Do these people work w the public?!. I guess cvs doesn't care about that.

Locked merchandise but nobody there available to assist customers. This happens everytime I come…read morehere. Go to Target instead, less hassle. Where are walmart employees hiding. Pressing help button does not call anyone why bother. Just leave them unlocked for customers to serve themselves. Supercenter needs more employees.

I went to this location on 1/4/26 and was told I wasn't allow to hold an item while in line…read more However, the associate allowed all other customers to hold their items. When I questioned the employee, she told me it was policy. This is a lie. Typically, items can be placed in a box which is unlocked once it's time to pay if you continue to shop. I noticed another lady wasn't allowed either to hold an item. We are of the same ethnicity. Profiling is disgusting.

I switched to this pharmacy about 6 months ago because they were able to get a hard-to-find…read moreprescription. The staff had always been super friendly, kind, and knowledgeable. About a month ago, when I was calling to get my monthly prescription, someone new answered their phone and when I asked if they had the medication available I got an immediate "No" there's a shortage blah blah blah. I know it's been super hard to get so I asked if they were able to check their supplier because every other time I called the person would always check their supplier's database and usually they had one they could get the order. Sometimes I'd have to wait a week or so which was fine but the person always checked the supplier first before just telling me no. This new person put me on hold and then came back a couple of seconds later and said it's not in stock and they don't know when it will be restocked. I was skeptical but I waited several days and then called back again, hoping to get a more knowledgeable person. Got the same person as the week before, and got the same standard reply, no, it's out of stock and we don't know when we'll get it in blah blah blah. I asked if they could check the supplier and the person put me on hold and came back and asked me if I was a regular customer there, I said yes, gave them my information and she verified I was a regular customer and then put me on hold again. She came back and then asked me if I get prescriptions at other pharmacies? I was confused and asked her to clarify. (thinking to myself why are you asking me this, are we dating, are we supposed to be exclusive, I certainly didn't get a ring or anything!) The girl asked me again if I get prescriptions filled elsewhere and what their information was so they could transfer my other prescriptions. At this point, I asked to speak to the manager. The manager got on and I explained that I was confused about why they were asking me if I got prescriptions filled at other pharmacies ( please note this prescription is not for a controlled substance so it's not like I am trying to get extra pills or medication, in fact, I was about 3 weeks overdue because the medication is hard to get due to a nationwide shortage). Anyway, the manager gives me the same standard response they are out of stock and don't know when they will get it in. So, I ask the same question I've asked for the past 6 months, could you check the supplier to see if they have it in stock? They didn't check and I got an immediate response of the same party line. Now I'm irritated and frustrated and explained I understand that the medication is hard to get but what was so great about their pharmacy was their customer service, which the past two times I called, had been severely lacking. The manager didn't seem to care and was uninterested in trying to even "hear" what I was saying or asking. She was just interested in having my other prescriptions transferred to their pharmacy. Needless to say, I will not be going back there again! As I said before up until January they had always been super nice, friendly, and knowledgeable, I don't know if management changed but clearly something changed and it was not for the better.

I don't understand why this place has five star ratings. The people are nice and helpful but the…read morebusiness itself is a terribly run store that does not have hours available after working hours - aka they are not open after 5pm. Even when they do claim that they open at 9:00am, they are not open! They also have no hours listed on their door which makes this place super sketch. Their "will return" sign lists that they will re-open at 8:30am, but they don't. There is a lack of consistency for store hours which makes it very inconvenient for customers. They are also not open on the weekends. People are better off choosing a place like CVS rather than this place in Paradise Hills/National City/South Bay.