Ray, the front desk at building B this morning, feb 18, 2026,, was amazing! Such a breath of fresh…read moreair coming into kaiser and checking in. He was super friendly, very detailed oriented about getting checked in and all collections needed, and super personable. He was a delight! Was able to check in patients and greet workers, and give me an ETA on the doctor arriving back from ER. He ran the show in the waiting room. Superb!! If you only look for female administration folks, you are missing out being so narrow minded!

Absolutely horrid. Today 4 transfers to return a call--after…read morethey left a v.m. with an "internal call back number". My spine surgeon is trying to get me in for immediate treatment--it's bad and very painful. When i finally get through--38 minutes later they say: We are on strike. Call back in a few weeks!!!! This is how they always treat you. We are nothing more than numbers who pay for them to operate and exist. They barely know you as a person/human anymore. Terrible, terrible, terrible. You'll never see the same doctor twice either. Turn over is super high.

Here again at Kaiser getting medical needs done for a family member. Kaiser is still following…read moreCovid guidelines and doing their part to keep everyone healthy and safe. When coming to Kaiser you'll need to use the main entrance at the front of the hospital. They will require you to wear a mask, sanitize your hands, and they will do a temperature check with their handy dandy futuristic temperature reader machine. They will also ask you questions about symptoms too. All other doors are closed and no entry is allowed. I learned this the hard way last timeI was here, lol. The employees here are very welcoming and friendly. They are sensitive to your needs and do a very good job at explaining the process and how much time it will take. We were well taken care of here at the MRI department. Kaiser, will continue to be where I come for all our medical needs for family and myself too.

I went there to give blood and urine sample. Sometimes I get…read moregood blood takers and other times not so good. But I usually give 5 stars but not today 3/17/26.

Optometry Intern Cat (Kat?) was the absolute best! I checked…read morein for my appointment 5 minutes early, but then after waiting over 30 mins, checked with the desk and they said I was already checked in, but would send optometrya message real quick. Less than a minute later Cat popped out and ushered me into the room where she quickly proceeded to perform the entire with great precision and professionalism. The actual optometrist eventually showed up to double check Cat's work (cuz she's "just" an intern) and found all her findings to be perfect and even confirmed a finding so minor most optometrists wouldn't even notice or pay any attention to. Unfortunately, she told me it was her last day there as an Intern and I was to be her last patient. I don't know where she's off to now, but they are deffinitly blessed to have her level of skill and attention to detail join their team.

Dr. Kathleen Tran at the Kaiser Dermatology Department on Cottle Road is truly exceptional. From…read morethe moment she walks into the room, she is warm, attentive, and genuinely present. Her bedside manner is outstanding--she listens carefully, never rushes, and makes you feel heard and respected. Dr. Tran has an incredible attention to detail and takes the time to thoroughly explain findings, treatment options, and next steps in a clear and reassuring way. What stands out most is her genuine care and concern for her patients--she is thoughtful, compassionate, and clearly invested in achieving the best outcomes. It's rare to find a physician who combines such clinical expertise with true empathy. I am extremely grateful to have been under her care and highly recommend her to anyone seeking a dermatologist who truly cares. Thank Dr. Tran for all that you do for your patients.

Most of the staff are nice…read more I don't like how most office make you check in in the front lobby and some still at the Doctor office. Makes me very confused so that I had to look at the app ahead of time to see where I go to check in.

I work with Connie Yee because sometimes I am apprehensive, I was assigned Connie when she was at…read moreKaiser Santa Clara. Glad that I found her practice when I was living in San Jose, I moved so now I am farther away. :) She is easy to talk even from the first session, we work on different strategies to problem solve for a healthy and positive outcome. Glad to have this a resource and that we can also do telehealth too. :) "Instructions for living a life. Pay attention. Be astonished. Tell about it." --Mary Oliver

I was trying to reschedule my appointment to pick up my new prescription glasses @ the Optometry…read moreDepartment, but unfortunately, I faced several challenges in doing so. On three separate occasions, I attempted to speak to someone to make the necessary changes: I was placed on hold for 12 minutes, only to be disconnected. I called again, I was on hold for 10 minutes, and again, the call was disconnected. My Third Attempt, I specifically requested not to be placed on hold and asked to speak to a manager. I spoke to the manager, Rosa D. and I explained my experience with being disconnected twice , her only response , "What do you want me to do about it?" We found the manager's response frustrating and unhelpful. Instead of addressing our concerns and offering assistance, the manager's dismissive attitude and lack of empathy left us feeling unsupported. This experience was not only unprofessional but also failed to resolve the issue at hand. Instances of poor customer service should be addressed to ensure that other patients do not face similar issues in the future. Hopefully, Rosa's supervisor would attend to this matter and take necessary steps to improve the service provided.

GAME ON!!! Kaiser…read moreHospital in South San Jose has finally got the COVID shots available. They have your choices. I chose the Moderna 2 shot process. First time I went in August and 2nd visit was last week. They have the tents and seating outside in the parking lot. They have all the nurses and medical assistants and volunteers there to help anybody in need. It made the whole visit and process comfortable and easy. They give you the shot. Then you have to wait 15 minutes in the waiting area to see if you have any side effects. Once you reach your 15 minutes you can leave. They have a Nurse watching and supervising the area. I did not feel any side effects. Does not mean you won't!!!! EVERY BODY is different. My wife and daughter got theirs and I decided to get mine out of the way. A lot of employers are requesting this done by all employees and new hires. Good luck and stay healthy and get your shot. "Onward ever, backward never"

Bringing a family member to get her ears checked out for new hearing aids…read more The office is clean and the are following covid-19 guidelines, so don't forget your mask. The employees here are very welcoming and friendly. They welcomed us after not seeing us for a while. It was nice that they remembered family member who came in for her appointment today. The doctor is very knowledgeable and helpful with suggestions for better hearing. He is very thorough with his patients during exams. Recommend this office for your hearing needs.

Paid a visit to the orthopedics department this morning for the first time and was once again…read moreimpressed with the care I received and the overall thoughtfulness and professionalism of the staff. The orthopedist saw me right on time, in spite of the department being extremely busy, and after examining my leg did an ultrasound right there in his office. He showed me on the screen what was going on and clearly answered all of my questions. I then had to have an uncomfortable procedure, but he was careful to first numb up my leg so it wouldn't hurt too much. I really appreciated the amount of time he spent with me and the amount of information he provided. Next I was sent to radiology for a different kind of ultrasound. I got lost on the way and a nice lady stopped to see if I needed help. This same lady turned out to be the technician who did my ultrasound. She was very sweet. I used to complain a lot about Kaiser's care, but lately every time I go there I come away feeling fortunate they are my healthcare provider. Special shoutout to the nurses, unit clerks, techs, security guards, and medical assistants who work so hard.

Took my daughters in for a physical that they needed for cheer. One a junior just turned 17, the…read moreother freshman 14. Everything went well till the Dr came in. Dr. Jonathan Fu, MD for pediatrics. Told me I needed to step out because now that my girls are teenagers I can't be in the room. Didn't give me an option or asked my girls, "is it ok if moms in the room" which by the way I already asked the girls, " hey, you want me in the room cause I can stay in the waiting room" They wanted me in there anyways I was stepped out. They called me back in. He went over shots that needed to be done and then he said if he can talk to my oldest by herself. My oldest came out and told me, that he asked her if she had a problem with food because my daughter is skinny. My daughter told him NO. I'm thinking wtf? If he looked at her damn chart he would know my daughter always has been thin. She's been going there since she was born. The way he skinny shamed her! If she was Bulimic there would be signs and you'd see it in her teeth, she'd look frail. Which she does not! They will never see that Dr again and I will not step out of the room. They are minors and if they want me in there I will fucking stay! How TF do I not know you're a pervert because while doing their physical you did not have your medical assistant in the room! Idk what kind of shit this hospital is running. Know that there's family's that have good relationships with their children and can communicate with each other. I wouldn't be in the room if my kids didn't want me there. I was there because they WANTED ME! if I was in there when you asked my child that question, I would of told your ASS to not skinny shame my daughter!!!! You disgusting POS!

This place is the worst I've ever been treated. The staff wants to care but are too busy to…read moreprovide reasonable service. The dr tells me she has so many other patients and has no time for me. I call in with no returned msgs. I msg them on MyChart but they never read their msgs. They have no concept of customer service or communication. Turn around and run. Do not go here.....

Highly don't recommend this place for any health or dental check up…read more The place is unorganized and the staffs/docs are all slow at this location. We have scheduled two appointments here and both times we had to wait 50-60 minutes past out appointment time... To sum it up this place sucks! Do not schedule or bring your kid or pregnant wife here because it's a waste of time... How can it be 60 minutes past schedule time? Lastly, you know what's funny? After waiting 60 minutes past our appointment and when they call you in you have to wait another 20-30 minutes in his office before his/her lazy slow as walks in... From the front end staffs to the inside where you get seen by the docs they are all trash...

I had both my bunioectmies surgeries done by Dr Graves back when I had Kaiser insurance. He is a…read moregreat doctor and I'm soooo glad I chose him. He is such a nice guy and I loved how attentive, knowlegable and professional he is. He had great bed side maner and as you can see from pics my bunions are gone and I'm pain-free wonderfully. No more pain! You can hardly see scare. I did not have before pics, was to embarrassed to take any pics of my ugly painful bunions! I highly recommend Dr Graves

They say their goal is to provide the best care and treatment, but they treat patients like cattle…read more Dr Graves is too busy to call back his patients so you can only reach his "assistant". He prescribed an Exogen Ultrasound bone healing device and said it was covered by insurance- I later discovered it's an unrelated company with no BBB rating due to the number of open fraud & billing complaints filed against them. These doctors don't even look into the products and services they sell??? 2 months later I was billed for $850 and 5 days after that received a 30-day late notice! I complained and Kaiser doesn't even respond. Recommend you avoid Dr. Michael Graves II. He shouldn't have a license to practice and shows no regard for patients!