Horrible customer service. we spent $350 on groceries the day we got here. soon realized the fridge…read morewasn't working after a few hours. called the after hrs line and they said that it was for emergencies, but recommended to get Ice and a cooler and call back tomorrow. After multiple attempts they finally sent a tech out that said all of their loner fridges were being used, and he was on his 6th call tonight. I'm highly upset as I spent over $3000 for my vacation and feel I should have a working fridge. The condo is extremely small and tight, no storage, or dresser in the main bedroom. The kitchen sink has mold around it. There were no beach towels, or beach chairs. The washing machines are rusted and look like they're from the 90s. For the amount of money I spent I am VERY unhappy.

BEWARE!!! We vacation on Ft Morgan beach every October of over 20 years The last two years we…read morehave enjoyed Al-Mos Paradise beach house. I put a $495 deposit down on Al-Mos Paradise in July 17,2026 for our normal group. Then my mother wanted to join us and I called Youngs Sun Coast to see if they had a slightly larger property to accommodate us. Not only was I told they had no property for 6 adults needing 4 bathrooms, they kept my nearly $500 deposit over 3 months before our reservation and only 1 week after booking I am so stunned I do not want this money grab to happen to anyone else. The fact that I tried to find a slightly larger property with them and they were unable to accommodate me yet still kept my $495 over 3 mos from the reservation days after reserving when I tried to find another property with them. Be very careful with this company they are clearly about cash not people. If you want the money grab treatment, Youngs Suncoast is your place!

Terrible customer service. They completely ruined our family vacation by not fixing issues. Then…read morehave the nerve to reply stating we left the house a mess when clearly they had planned to take money for cleaning fees . The garbage was taken out and dirty linens place by washer and dryer. The experience was not " gold star" more like motel 6 . We already paid over 5000 surely that included a cleaning fee. Also paid an extra fee for damage ect. If you don't want children at you establishment you should let your customers know. Fingerprints on doors and one empty package left under a bed is hardly a mess to charge a $400 cleaning fee! This all after a broken stove , ice maker, grill and internet . Oh and don't forget the roaches! Multiple family members stayed here and it cost a lot to go out to eat every meal after wasting so much at the grocery that could not be cooked, do no recommend! And no I was not a guest of a guest I paid part of the money to stay here along with other family member. We can't put every person on the contract that makes no sense?! The way you reply to these comments show that you don't care about customers and only give excuses. It's a joke and I'm pretty sure you won't be in this business for long the way you treat people.

Scammers charged 200 for damage to a bunkbed that was already there when we arrived. Regrettably…read moredidn't take any photos.

I reserved a condo for 7/7-7/12 with White Shores a few weeks via VRBO and had to cancel. White…read moreShores has a $125 non-refundable 'fee'. In over 30 years traveling to the area I've never experienced this before so far outside the reservation date. It's on me for not reading the fine print but just be aware

I redownloaded the whole Yelp app just to copy my review to warn others…read more It's 2:38 AM and I can't sleep due to seeing 5-6 roaches in a short time frame and mouse droppings, not to mention my feet were DIRTY from walking on the floors for three hours. I've escalated the issue to Airbnb due to the host not being able to accommodate us another unit with our specific ADA needs (understandably, I don't expect them to have something so specific on a whim) but I DO expect a clean place to stay. They offered us a refund to leave (before I found the mouse poop) but it was 10 PM and we're 8 hours from home?????????????????? 0/10 do not recommend unless you like sleeping with a family of roaches, maybe even mice. I would not eat off of ANYTHING in this house and I'm SO grateful we grabbed paper plates before we ate pizza. Update: they sent someone to spray the house and "clean up the mouse droppings." They vacuumed up the mouse droppings with no proper sanitation. I am in a war with the property over the cleaning fee. They believe since we had "clean sheets" and the counters were wiped off it was "clean". Mouse droppings are not clean. I was rude with the customer service rep after he proceeded to ask us why we stayed if we thought it was so gross. I reported the events all immediately as I found them around 10-11 PM timeframe after arriving at 8:30 PM. He then wanted to "please don't yell at me Maam" like he didn't just ask an extremely offensive question. Not to mention, my boyfriend had 3 hours of sleep the night prior due to work, not the companies problem, but also another reason we could not leave the night we arrived. We had one person sleep in their car and two others were going to, but found other arrangements. I asked him if he considered that clean in his house? We have a father who has specific ADA needs, we can't pick up and leave 8 hours away from home at 11 PM???? We did immediately find a new Airbnb this morning and White Shores is trying to hold onto my cleaning fee. I am appalled at how the owner handled this over a cleaning fee when we had four major issues in 3 hours of arriving due to CLEANLINESS, HEALTH, AND SANITATION. But according to the owner, mouse droppings and dirty floors is clean so WE get to pay to have the dirty house actually cleaned after the WORST 12 hours on a vacation. I can only assume he thinks that is also clean in his place of residence, which is disgusting. We were HAPPY to vacant the premises after we found more mouse droppings and informed the host. They asked us to vacant immediately like we were waiting on them when we were literally just waiting for our next request to be approved.

DO NOT USE!! We stayed at a condo West beach- master bedroom and bath full of mold. Their…read moreresponse was to send an elderly man with a bottle of great value bleach spray. The mold was all in the bathroom and in the vents to the bathroom and bedroom. We were not given another room and did not get one penny back. Horrible experience. Should be zero stars!! I contacted them several times, no call back and no response to emails.

Where do I even begin? This stay was horrific from the booking process. I took my daughter to Gulf…read moreShores with three of her girlfriends to celebrate her 21st birthday. we stayed at The Landing. This condo community treated my girls like pieces of sh!t the entire time we were there. my daughter is deaf and requires hearing aids, of which she can't wear in the pool for obvious reasons, so the girls were talking exceptionally loud so my daughter could hear, and their language offended someone bad enough for them to call the cops on the girls. Instead of acting like civilized humans and asking the girls to lower their volume or watch their language, they called the cops. The police were so kind and said they had 20 unnecessary calls that day, ours being one of them (way to waste the cops resources). Then they threatened to tow our second vehicle because it didn't have a parking pass, of which it did. That's not to mention the condition of any cooking utensil or pot or pan. Bring your own unless you want teflon flakes in your food. The lights flickered when the microwave was in use (oh and if your microwaving for quickness, don't). It took about 20 minutes for one of the girls to cook a frozen food that on a normal microwave would take 2 minutes. The lights flickered anytime a hair dryer was used. The dishwasher was not screwed into the counter so you had to pull the dishwasher out to even shut the door. A lightbulb went out in the master bathroom and it was never fixed, the TVs played only stations from the 1990s, so if you need TV to sleep, bring your own. Zero streaming service, but oh wait, they left one DVD to watch, so generous ‍. The mattress in the spare bedroom was 57 years old and you could feel every spring. Chairs on the patio will flip you on your @$$ if you're not careful. A full time resident fell over drunk right at the entrance of the complex one day, but I'm pretty sure it was whoever was complaining about my girls nonstop, because after we helped her drunk @$$ up, no more trouble. We weren't the problem, it was the"association" filled with old jealous bitties that didn't like me and my girls staying there because they are young and fun and GORGEOUS! So, to end this review, do not stay at the Landing if you're under 75, taking young people to enjoy a week at the beach. Don't stay Here if you wish to cook any at all. I forgot the toaster also didn't work. Do not stay here if you don't want to be harassed the entire time.

Do not waste your time they do nothing but take your money never see anyone on site and if you try…read moreto talk to them they cuss you out. Lacks professionalism and a real work ethic. After doing nothing for you they ask for a 33% raise for the year!! Who gets that in this economy. Plus doesn't even collect all units dues!! Horrible company!!!

This company is amazing. They are hard-working and really care about their clients. Thank you for…read moreeverything you do Coastline Management!!!!

Bella beach is my management company they have already way surpassed my old company. If they treat…read moreme right; they will treat you the same way.

Absolutely the worse communication. They do not address questions, problems or concerns. I'll never…read morerent any property from them in the future. I've been coming to OBA for 25 years and they're the worse. Renter beware.

Great communications always available. And I mean always available whenever I had any questions…read more 1000 stars for that alone. As advertised.

They are the worst property management company I have seen see in over 25+ years of traveling. They…read morelie about fixing problems. They bait and switch reservations with lesser options and are just plain unprofessional. Do not rent through them, you will regret it.

It's a wonderful location close to everything. I've rented condos in this location twice and Bender…read moreworks well with you. We have NEVER had any problems. You need to check them out for your next vacation. Especially at Tropical Isles!

I reserved this place a day in advance for 5 nights, emailed them me and my husband's…read moreIdentification since I am under the age restriction. Although, my husband is not, he is above the age restriction, prior to me sending them our Identification, they emailed me and said we need to come and show our Identification to the office to prove I have someone above the age restriction, the office closes at 5. So I emailed them the time I was arriving to the condo and that was at 4:27, and also asked if it was necessary for us to come into the office and show Identication since I emailed them and also said it wasn't a problem to do that was just wondering if it was necessary. Therefore I told them I will be there in enough time to show my Identification and my husbands, we receive a email around 4:10 that our reservation was cancelled and that we would get our refund back, then said that it wasn't them who cancelled and that it was airbnb who cancelled because of age restrictions. I called airbnb, they told me that this host MANAGEMENT requested for them to cancel and return my money and that they do not want to host me and my husband. Not because of our age restrictions. When the host already told me it wasn't fine and changed the reservation to my husbands name. I messaged this "management" that airbnb said they requested for our cancellation and said they did not want to host me and my husband. They proceeded to reply with this was Airbnb giving them a bad rep, when it was them who did it. And then when I asked for my reservation to be put back since me and my husband were almost there. The host management said pease contact airbnb there is nothing else we can do.

First of all, Ill start saying that this is not the first time dealing with property managements in…read morethe USA, however Ill have to say that this is by far the worsens property management I have ever had. The poor communication, the delight on the responses and the unprofessionalism are just a few things that came to my mind when I think about Century 21. I would like to be very clear this review is concerning the property management agents nor the realtors (totally different experience with them). My experience with Ms. Michelle Mellet was very disappointed , the lack of communication was huge among other things. In general, if you are looking for a competent property management , go somewhere else , do not hired them to run your house.

Owner Dan Gullahorn unresponsive when we had an issue with one of his agents and one of our deals…read more Lost money out of pocket. Still waiting for a proper response. Emailed him 3 weeks ago. Nothing. Disappointing. I would not recommend this business and its broker/agents

Forget the review, go look at the pictures…read more I stayed in Cottage 20 with my family, I would recommend you to find another property and rental company to do business with. Upon arrival we immediately noticed an obvious state of disrepair. The walls and baseboards had filth and grime throughout, and blood spatter on a couple walls. In preparing the sleeping arrangements we discovered an array pubic hair, crumbs, mystery crusty smears, and urine on all beds. When I took my shoes off I could feel the crumbs and filth sticking to my feet, they hadn't even vacuumed. Management promptly responded and replaced the linens and someone vacuumed. My replacement linens were urine stained. We then discovered the oven was non functional, so all the food we brought we couldn't cook. They were sure to tell us all about how unfortunate the expense is for Dr. Nolen (the owner), but that there was nothing they could do. They offered us a small consolation which we accepted. They also informed us they were aware of the broken appliance, but did not inform us so we could make alternative arrangements. The fridge ice and water are also non-functional, and many of the storage areas in the fridge were also broken. Later in the evening we discovered the kitchen bar lighting was also non-functional, along with the vanity lights in the bathroom connected to the room I was in. The extractor fan is also broken. The following night I awoke at 4am and first noticed the urine stain on my replacement sheets. I thought; "if this is what they don't mind me seeing..... what's it covering?" Oh MY! The horrors that were beneath. I laid my three year old to sleep on that squalor! My face was on that! The rest of the property is in a similar state. I moved myself one of the pull-out beds. It was heavily bowed and bent, I could not comfortable rest there. I called back a third time, and they offered to clean it?!?!?! It should've been removed and burned. You can't get that out, why would I want to sleep on diluted blood and urine that's just being driven deeper? You can superficially clean it when I'm gone. Then came the insult when Dr. Nolen told ALVBR to inform me that she will not be authorizing a replacement. They then offered me a mattress pad?!? Are you joking? They then offered me a night reimbursement. You can't pay me to sleep on that, nor should anyone be expected to pay to sleep on that. You get cleaner accommodations at a Motel6/Econolodge. The continuous disrespect and condescending attitude relayed by ALVBR on behalf of Dr. Nolan is disgusting and outrageous. I made no requests, no demands, only asked that appropriate action be taken. We could not reach a viable solution. I called ALVBR this morning and was told to expect a call-back in 30mins. An hour and a half later I called back. I was transferred to full mailboxes, or not answered at all, and even hung up on when the call was accidentally answered. After being able to leave a message in a different mailbox I informed them I was getting in the car! Suddenly the phone got answered. Dr. Nolen absolves herself while making ALVBR be the bad guy at her request, and it's an people like her who ruin vacations for unsuspecting families. I found somewhere else to sleep. I suggest you do the same.

If negative or zero stars were an option, I would definitely select that option. These people are…read morereckless when it comes to people's safety when severe weather threatens your vacation. Bringing an elderly family member on vacation is enough of a difficulty without adding Category 3 and 4 hurricanes to the mix. This company showed no compassion for the situation, would not allow a refund, would not allow me to reschedule, NOTHING. They are completely unreasonable and I would not recommend booking with them under any circumstances, fair-weather or foul. If you are willing to spend your money without any guarantee of actually getting to take the vacation you've paid for, then by all means - book at your own risk. **Updated to add: each conversation reveals some new requirement to allow any modification or cancellation in my request. A hurricane is inadequate. A governor issued State of Emergency is inadequate. I'm beginning to feel the hand of God striking this place off the map would also fall short.