Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

I live in Virginia and purchased an Epiphone Les Paul Tribute Plus guitar From Easy Music Center,…read moreHonolulu. They sent me photos of the guitar before I purchased it. I bought the guitar and they packaged it to perfection. I received it via FEDEX in excellent condition. When I got the guitar out of the box it was beautiful, not a spot of dust. The inspection and adjustments they made were nothing less than professional. The friendlyness of the entire staff was way more than 10+ stars. The guitar played perfect way better guitar than the price. Byron

Thanks to these good guys for always fixing my daughters ukulele every time lol best service and…read moreawesome talent very humble Big Mahalos

Needed a guitar and walked in and was immediately greeted and welcomed to play any instrument I…read morewanted. They offered me a tuner and a pick so I could play around... ended up finding a nice fender acoustic for 95 bucks. And the guys working in this place were very friendly.

Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

Best experience I've ever had in a music store. My son was freaking out because his saxophone…read moreneeded some repairs, and the employees did an amazing job helping me a getting his saxophone up to par. they were extremely knowledgeable and knew exactly what they were talking about and helped me find exactly what I needed. We will definitely be back and be doing all of our music store needs right here.

Husband has taken up a new hobby and I was glad it wasn't acoustic drums this time…read more We came here to shop as he had received a gift card for his birthday and the staff was super attentive and he found what he needed. I was stunned at the size of this place, they have all kinds of stuff - I am not a musician so i was duly impressed; they even had the bongos I wanted a long, long time ago (long story). Drumsticks of all shapes, sizes and weight; guitars on the walls, sound systems, a room you can practice in (nice to listen to other players trying it out), accessories, albums, gifts, and more. A place well stocked like this makes me want to take up playing some kind of instrument. My husband will probably not like it.

My son really wanted to check out this location while we were visiting Oahu, so we stopped by just…read moreto look around. Even though we didn't end up buying anything today, the workers were still incredibly helpful and welcoming. The entire place was also very clean and organized. Great store!

Great music store! Meet Ron for the first time a couple of weeks ago. Brought some gear in and…read moremade a fair trade with Ron. Great to support small business where you get a fair shake.......Mahalo Ron.

I was in a ...DESPERATE need of repairing my Kamaka 'ukulele. The bridge that holds the..."A"…read morestring was damaged; therefore, the string couldn't stay on. When I mentioned this to my manager at work, he suggested I visit...WESTSIDE MUSIC. I was contemplating on going to Kamaka, but I was too lazy to make the drive to town. Also, I was thinking that this repair could be costly. Therefore, I decided to take my manager's advice and visit WM. I couldn't wait any longer so I called WM to see if they could assist me with my situation. Uncle Ron (owner) answered the phone and he told me to bring my 'ukulele in. So, I headed down to Waipahu the next day. Uncle Ron was nice enough to look at the damage and figure out a way to repair it. Well, it took him less than 5 minutes to repair it! Wow, he is a ...GENIUS! The buggah knows his stuff...I tell you! He also helped me tune the new "A" string that he replaced as well as the other strings by using a tuner. Then, he helped me figure out the 'ukulele chords to a song that I've been wanting to play. I let him listen to the song , and then he figured it out by ear. You da' man...You da' 'Ukulele Man...Uncle Ron! You are so talented...so helpful...so kind to help me. You are truly...Mr. Aloha! Mahalo nui loa (Thank you very much) Uncle Ron! So, if you are looking to repair your 'ukulele, come check out WESTSIDE MUSIC in Waipahu next to Time's Supermarket. You'll thank me for that!

Nathan has done my guitars for decades. He is very meticulous and precise in his craft. Every…read moreguitar he's setup for me is fantastic. I really appreciate him being able to take me in on my latest guitar as he is probably semi retired now. Mahalo plenty Nate!

Nathan Ching is a very nice guy who did an excellent and professional job in adjusting the action…read moreof my tenor ukulele. He also changed my strings to Koolau Gold Low G with wound G & C strings. Uke is much more playable and sound has definitely improved with a fuller richer deeper tone. His charges were very reasonable as well.

Ilisa is an amazing guitar teacher and person. I've been taking lessons with her for almost a year…read moreafter I tried to teach myself to play guitar (through friends and YouTube) for about seven years. I get so much enjoyment and value out of every lesson. Ilisa's instruction is highly customized and tailored to her students' interests and goals. She has introduced me to a ton of new music and artists from around the world and in different time periods. The environment she creates is fun and relaxing. I look forward to seeing her every week. She is also very understanding and flexible when "life happens" and I sometimes need to reschedule our lesson. I highly recommend Ilisa to anyone wanting to learn a new instrument or improve/expand on what you already know. Thank you, Ilisa!

I go in with my best friend and it is amazing. The class is very nice and fun, especially with…read morepeople starting out on their guitar journey. The location is pretty convenient and Ms. Ilisa is very patient and extremely experienced. She can even teach young kids, and I've been taking lessons since 2013.

If you're looking for a Kailua music store, look no further than Coconut Grove Music!…read more Located right across the street from Bob's Sports Bar, above Lanikai Brewing Company, Coconut Grove Music is the go-to place for your stringed instrument needs. Whether you need a tuner, new strings, or guitar picks or are looking for a new or used instrument and don't want to travel into town, this is the place to stop by. Street parking is available, or you can park in any of their free, assigned stalls in the small parking lot next to the building. The entrance to the parking lot is a little narrow and can be easily missed, but there is a mini food truck close to the entrance, which might help you find out how to get in. To get upstairs, take the stairs facing the street to the second floor and walk straight towards the end through the brown door. Their old location used to be through the brown door on the bottom floor that took you upstairs, but they are now in the last brown door on the second floor. I will say that some of their items are priced a little more than a big box store like Guitar Center. Then again, if you think about it, if you're already in Kailua, you probably wouldn't want to drive to Pearl Highland or even to town at Easy Music Center to pick up some new strings. Shout out to them for having the Elixir Phosphor Bronze 11|52 acoustic guitar strings and a couple of the Herco guitar picks!

I (and my 9 year old daughter) have been getting guitar and ukulele lessons from Harry Koizumi…read morehere. Great location and Harry is very knowledgeable and great with kids. Also purchased gear here and Rick has been super helpful with my questions.