I Love Kal-Tire I've always had such a great experience at every Kal Tire I've ever been to. In a world that seems to be losing good customer service these guys are bucking the trend. They are genuinely helpful and always seem to go the extra mile. Today I got a flat on the freeway on my way to work. Really bad start but Melinda at the No 5 Rd Kal-Tire squeezed me in and even thought to charge my car because I was worried about whether or not I could make it home. She somehow pulled off friendly and funny at the same time as professional and capable. Great Job! read more

I don't even know if Kal Tire deserves even a 1 star. The customer service was absolutely atrocious. Called and was on hold for 10 minutes, drove there to see if they could help with a leak/screw in my tire, waited inside for minutes before a woman employee approached asking rudely "what's the problem? "Is the tire on the car?" "Can you drive back here tomorrow". Maybe practise customer service with employees and ask questions in a more professional manner. I would not recommend or come back here. Thanks 10/10 tires! read more

Not impressed with their service. I arrived 12 minutes late at the counter for an appointment because there was construction on No. 5 Road. The person at the counter Sam Atefi didn't even bother to ask why I was late. Instead immediately said I would have to reschedule. And insisted I was 15 minutes late. When I called back later and asked for the manager I only found out at the end of the conversation that I was talking to the same person. Not even the courtesy to identify himself at the beginning of the call. So if they tell you your car is going to be ready at a certain time and they are late you should probably get your service for free. Should their sacrosanct appointment time not work both ways? It would also be nice if they actually told you at the time of booking or even when they text you a reminder that you will be rescheduled if you are late. Great to know that the Government has competition when it comes to bs bureaucracy My family and I will be taking our business elsewhere. For the record I have the time stamp on my dash am that shows me being in the parking lot 10 minutes after the appointed time. read more

Latest update as of Jan.16th, 2021. Shortly after this review was posted, someone from corporate contacted me and assured me that they would look into this matter and rectify the issue. Days after that, the manager of the shop I had visited contacted me and apologized what had happened to my rims and would try to correct the problem. This would require that the rims that were damaged would be repaired. He assured me that he would 'look' into this and call me back. That was weeks ago. I guess they weighed the cost of what it would take to repair and felt that it wasn't worth it. The motto of 'customer satisfaction' to Kal Tire only applies to low cost repairs. read more

I would get a second opinion on any quote given for repairs. Further more they charge too much. My aunt was way over charged. Not professional. read more

Check out another Kal Tire and shop around. KT overcharge people for work that could be done at other places, like the factory dealership for less. Lots of negative experiences too laterly. read more

I don't usually leave reviews on businesses. Generally, if I'm not satisfied, I just don't go back. The first time I visited this location the service was well below the standard I've come to expect from Kal tire. I've visited other locations and have always been impressed with their quality and attentiveness. So I went back to this location thinking, "maybe they're just having a bad day?" Uh no! They weren't having a bad day. It's just how this location operates. On this visit right in the middle of explaining to the tech what my problem was, someone else asked him a question and that was it. He just walked away and was gone for about 5 minutes. No explanations or excuse me's, he just left. After I was finally able to locate a staff member that could actually get the job started, she recommended I go grab lunch, cause it was going to take a while, which I did. I wasn't expecting the job to get done immediately, so no problem. After I got back I checked in and it looked like the tech was still working on the problem so I went and waited in the waiting room. After about 45 minutes I started to get impatient. These jobs don't usually take this long. So I went to check on the progress and the work was done. It had been done for some time, but for some reason no one bothered to tell me, even though I was seated just 10 feet away. Just to be clear. Not all Kal Tires a like this one. I own a small business with a number of trucks and I've visited other Kal Tire stores and have usually gotten good service, but I won't go back to this location read more

I went in to get my car serviced after setting up an appt. the previous day (walk in), the Sr. Asst. Manager, Taylor put in the computer the time & date. When I arrived the next day to chk in, the Sales/ Service rep Jim, chked the computer & said I didn't have appt. until the next day & asked if I could come back the following day. So I accommodated, but cancelled later. Case in point, make sure to double chk your appt. by phoning in. To add more upset to this situation, I had to drive in from Surrey to make this appt. in Richmond. They dont even write down the appt. on cards either. You can't trust they placed the appt. correctly into the computer system. Won't go this location. Points for Jim in making the situation better. Don't know why Taylor is a Sr. Asst. Manager when clearly Jim P. does a better job. read more

They never texted me or made any effort to let me know my car was done. Close to closing time I called and they said my car had been done for hours. I then had to rush to get there. I got mr car and the TPMS system is no longer working! Don't come here....go anywhere else. read more

Great service at Kal Tire. Great selection of tires and good selection of rims as well. It's worth a try.

All Kal Tires stores are very slow at changing or fixing tires. Takes for ever. Worst service I've ever had. Never going back

Awesome service and really nice people who know what they are doing compared to a couple other tire shops that I have been to in Richmond.

Update: another year, another nail in my tire, and another free fix from Kal Tire. They even washed the all the wheels! Outstanding service. Will definitely buy my next set of tires here. read more

Kal Tire - The Kal Tire popcorn machine! - Tires Near Me - Richmond, British Columbia

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I took my car in because I've noticed a nail in my tire. Service was excellent, they even replaced all my hubcabs because they broke one - free of charge! I'm definitely buying my next set of tires there and I'm recommending this location to everybody I know. I haven't experienced such fantastic type of service anywhere! read more

Oh, man. I can't believe this that they did not charge me anything for slow leak, and i was quite impress with the service render and would like to highly recommended for their service. I could not agree more and they are the best car service i have seen so far in Richmond location. and definitely love to recommend my friends and colleagues to visit them when needed good service. Kal Tire, you are simply the best! read more

On May 14, 2020 I brought my Honda element into switch my mounted summer tires with my winters. Should be a simple swap of tires which I've done many times at at KalTires. I used to live in Vancouver and had always taken my car to KalTires. I drove to the Richmond shop and had my summer tires in the back compartment and the tire bolts and wheel spacers were in a orange cloth Kaltire bag sitting on the passenger seat like I do every time. I picked up the car an hour later and while driving home it felt like I was driving a sluggish 2 ton truck. I also heard some clicking when I turned corners. The next day I had to use the car to pick up a friend; she also heard clicking noises. I checked the Kaltire bag and noticed the wheel spacers were still in the bag and not installed on my car... causing the noise. Being an essential worker working from home during this covid quarantine, at times I need my car to drive back to work in Burnaby during emergencies, I called the manager first thing Monday morning (expecting him to maybe drive one of his trucks to my place to take ten minutes to install the spacers) instead he wanted me to drive back across town on improperly installed wheels. I informed him that I was a essential worker and I was working 12 hour days. I start before his store opens and finish after it closes; so I cannot drive back to the store. I also informed him I need my car on occasion to drive to the office. He made me re-book a time on my day off to drive my car back to the store to reinstall my tires properly. When I did take the car back to the shop on my day off, the manager did apologise for the mistake and said he will have the car ready within the hour. I picked up the car an hour later drove home no noise this time, but when I got home I could not fine by Orange KalTire bag that now contains my tire nuts for my winter tires. I had to again drive back across town to ask them to retrieve my tire nuts that they left sitting somewhere in the shop. No apologies from anyone this time that I had to drive 3 times to KalTire to get my wheels swapped on my days off. Very poor service, will be going to another tire shop this fall to switch my tires. read more

I came here to repair a slow leak in my tire. Great staff and great company! They really care about your safety plus they have a yummy and cool popcorn machine. read more

First I phoned and asked for road side service. I was told no. So took the tire off , borrowed a car and brought the tire down to have the flat fixed. I was told at the front desk '' no appointment we cant help you'' . How can you make an appointment for a flat tire? This not the first time I have received poor customer service from these guys. Worst customer service ever. I wont use the No 5 store again. read more

Kal Tire, you used to have great service. Richmond Center location still does, at least last time I was there. Unfortunately this experience left a bad taste in my mouth and it could have been avoided. We ordered tires online on Sunday and promptly received a phone call the next day to set up an appointment to get them installed. Appointment was made for Wednesday. Fast forward to appointment day, I arrive 15 minutes prior to appointed time. I was welcomed in a friendly manner and was told it should take about an hour or so. Great, I go out to buy lunch and 40 minutes later I see the car is still in its old tires. That's fine, I'll wait inside. Close to 2 hours since I dropped the car off, I get called up only to be told that the tires have to be shipped in from Ontario and that shipping will cost $100. I ask them to waive the shipping fee but they can only do 25%. Obviously somebody dropped the ball and nobody wants to own up to it. Time on both ends wouldn't have been wasted if one phone call was made to tell me the tires are not available in time. You were okay with asking me to wait another week, make another appointment, waste yet more gas to get to Richmond, and ask me to pay $75 in shipping. No thank you, I'll take my $1000 sale someplace else. read more

Them not being able to organize their staff seems to be the customers problem. Book a tire change over a month in advance (the earliest they had any appointments on a Saturday) I get there for what should be a 45 minute job and told I will be over two hours because they don't have enough people working. The only reason this isn't 1 star is they used to have a manager that knew what they were doing and was a good spot to do business. I'll blame the management of this location and not the company as other locations have been good to deal with like this place used to read more

This location has gone downhill. Took my car in for a flat repair and they botched the job. We got the car back from Kal Tire and a slow leak left us stranded. Brought it back to Kal Tire and they said they didn't get the belt lined up so... we had to have it towed in at our own cost. Had it fixed ( a second time) or so we thought but it came back with scratches and gouges all over the wheel... AND they even lost the matching cap on the car. Ludicrous! We voiced our concern and Kal Tire insisted it didn't come in with matching caps. Not true at all as we had to refill it a few times before bringing it in the first time. Then we noticed new scrapes and gouges in our wheel and showed them the damage that was not there before. Kal Tire's repsonse? It's an aftermarket wheel. Which it isn't. Does that mean they return all or most aftermarket wheels with scratches on them? Kal Tire did offer to have the wheels repainted, but at this point, with so many failures I'm weary of leaving my car with them again. Concerned that there will be more damage or things unexpectedly may disappear. Oh and one last thing. They also over inflated the tire to 47 psi and wrote down that it was 35 psi. Such a simple process yet so many fails. Save yourself the headache. read more

Great service from beginning to end on a smaller job. Staff were helpful,honest and efficient. Definitely be back.

Great customer service but absolutely incompetent, I brought my car in which had a slow leak in the front right tire due to a nail, figure a simple fix, quote 36 dollars, no problem. Told to come back at 6 pm to retrieve the car, not ready at 6 pm then again at 7 pm, finally done at 8 pm. Drove the car out of lot only to find that the leak was leaking still and rather worse, went back right away but they were closed. Next morning pumped up the tire and limped the car 1km to the Kaltire. They recognized the flat but told me I had to wait in queue again!!!!!, huh!!!!!, Diane the manager from Kal Tire called me later in the afternoon to advise me the tire is not repairable, and that due to the circumstance she is willing to split the cost of the new tire with me!!!, WAIT, WHAT???!!!! So let me get this straight, I bring in a car with a small slow leak which Kal Tire worked on but did not fix, rather exaggerated the problem then I bring it in again to have the problem rectified but told I have to wait even tho it was Kal Tire's fault, meanwhile my car is sitting on a flat tire the whole day until later afternoon where I get a call about their inability to fix the damage Kal Tire cause, but hey " We will split the difference of the new tire with you, how bout that", !!!!!! ????? (seriously) Having not many options my car was hostage there with a flat, I was humorously in disbelief at their attempt to smooth over their mistake and still try to salvage an income. But I this point, I just need my car back ASAP. I reluctantly agreed. Diane said she will get the new tire from another location ASAP and will call me with the confirmation. Next day rolls by, nothing happened, I called Kal Tire back and Diane says the tire is going to be on the way and here the NEXT day. I was not happy, Diane from Kal Tire calls me on day 4 in the early afternoon to advise me the tire has arrived and they will put it on but won't be ready till 6-7pm which is literally their closing time, again the last spot,(you'd think my car would be priority at this point, but apparently not) I get a call from Diane at Kal Tire telling me my car is ready. I show up past their closing time to retrieve my car and even one of the techs realizes their own incompetence, quote (" we screwed up your car"). The audacity for them to make me pay half of their mistake was clearly uncomfortable with this tech, Diane came by once again to reassure that "I should be happy and that they tried their best". (That only added to my frustration and disbelief of this Tire Shop). So to sum up, you try your best by letting my tire set on flat from morning to afternoon even tho I brought it back due to your incompetence of not fixing it the first time, or not calling me to confirm the tire is on its way by day 2, or when the tire finally arrive in the early afternoon of day 4, you did not work on it till late evening. OK OK THAT'S YOUR BEST Finally, now that I have my car back, my DSC which is Tire pressure monitoring system based on tire rotation and speed, is not working properly, But of course by this point they relief themselves of any and all responsibilities even tho the DSC is in direct linkage with tires and tires alone, But to them and I quote "perhaps your system was about to go" REALLY REALLY ??? how convenient to make a vague statement to dissolve any responsibility. In the end, worst car repair/fix experience, again Diane was very nice in her tone and customer service soothing demeanor, but the facts are the facts. Absolutely incompetent, and its just tires !!! read more

Went in to repair a tire on a busy Saturday. The young guy at the desk couldn't be more helpful and professional. Great service. Will go back to this store for sure. read more

Horrible people skills to whoever answered the phone just after opening this AM. If the guy had not been such a jerk answering a simple question about scheduling a tire change for 2 vehicles, I might have considered spending my money there. And adding sarcastic answers to a potential customer is very unprofessional and rude - also is the sort of behavior that reinforces the stereotype of guys working in tire repair shops. All that was left would be a few swear words but I ended the call before that. I surely hope that this person was not the manager... read more

I recently had a car I was thinking of buying inspected at the Richmond Kal Tire location. I was told by the mechanic there that the car had many serious issue - massive oil leak, warn out tie rod bushings, warn out ball joints, cracked CV boots, unsafe rear breaks and bad tires. When the owner of the car went to pick up the vehicle, they told him the car was unsafe to drive and that he should just leave it there to be fixed. They estimated the repairs to be about $1000. They wouldn't tell either of us where the massive oil leak was so I'm not sure how they could have made that cost estimate. I did a visual inspection myself and couldn't see anything wrong. I ended up getting two other mechanics to look at the car and both of them said the car was fine. I ended up buying that car and it is just fine. I have used Kal Tire before and have had no problems. This whole event makes me think they were just trying to rip the owner off. Very dishonest. read more

These guys are great. I brought my old Kia in to get some brakes done but the car threw them a bunch of curve balls. A quick easy job turned into an all day thing. They handled it like pros and stuck as close to the original quote as possible. This is the second time they've really excelled as far as quality service goes with my old car. Top notch guys. This is the reason we will send our fleet of work trucks there for any job they can handle. read more

I took my car at open time to get 1 tire repaired of a small leak. They told me it will cost around 20 dollars to fix. I arrive at almost closing time and they did jack shit with the tire. They wasted a whole day to only take the tire off the rim when I got there and told me the sidewall was fucked and could not be be repaired. I was basically forced to buy a new tire from them because they got me to believe they can do a cheap fix. They also told me they will not put air back in the tire because it's a safety issue. I basically told them to fuck right off and put the tire back on the rim and drop the car back down. They managed to fill only a little bit of air in the tire so they don't have liability issue with fucked up rims. I managed to get BCAA to fill some air. I went to a place in Surrey and they took the tire off and checked the tire without taking the tire off rim. They knew right away the tire was a goner. They did not force me to buy a tire. From a liability issue this is totally understandable. Managed to get two tires changed at Country Tire in Surrey. If they were honest from the get go, they may have got my business. Stay the fuck away from this place. They think we are jackasses. read more

Ordered tires in early November and told they would be available Mid December. Called up mid December to book installation and they told me they are not available and will come in next fall. This is right before I go on a ski trip. How about confirming if the tires will be available in 2017 rather than leaving me with an empty promise. read more

I have been having a bad week. I was complaining about it while I was waiting. They were kind enough to do a tire repair for free. Would definitely go back and recommend. read more

Customer service, worst! Simple job, just one new tire to mount and balance! There were 3 guys working the front desk when I brought one wheel in (monday just after noon) and I waited 10 minutes before any of them can take my order. One of the guys was dealing with a domestic issue at home, that was why he couldn't help us. Another was on the computer who knows what he was doing and they other guy walked out of the front office and just told me someone will be with me soon. Fast forward, once we got to talk to the "domestic issue guy", he said we could have it done in four days(thursday) $165tire+$27(mounting+balancing)+taxes, as they might have to bring it in AND we don't mind picking up the wheel until Thursday. We agreed to do the work to swap the new repaired tire once done with our spare because they were too busy....hey the $$$ no problem even-though it is a little more than other shops. In addition, I have a torque wrench and jack, so, doing a little work to get my repair done quick....OK...NO PROBLEM! Then, he changed his mind and said that he found a tire in the shop and could do it by the end of the day....so we said OK...Let's get me a new tire and I will come back to pickup the new tire on my wheel once done! Customer service, incompetent! 5 hours later, we phoned to get a time for pickup and they said to come at 6pm at closing. We arrived at 6 to pickup but they haven't even started work. They told us to sit down and wait, so I asked when will they work on it but they did not answer me if it was even going to get done that day. Then, instead of bringing in the wheel to start work on it, another guy at the front took over and was pretending to play with the computer to look us up when they already have that info just to pretend that they are doing something and and waste more of our time. At this point, it is obvious that they it will not get replaced and anymore time in their shop is a waste of time. Their demeanor was arrogant and they appeared that they do not need anyone's business as the "domestic issue clown" told us to take our tire when we came back at 6 and reminded them they said 6pm and request the exact time for us to come back again to pickup but instead of providing an answer, he had to save face so other customers don't know what he had agreed and couldn't deliver. I told them in the shop that if they can not deliver today, then they should have just told us to come back, at the time of order, when we can expect to have it ready instead of wasting our time. Conclusion, stay away from these clowns! From reading other posts, this place is a joke and it just reaffirms they are indeed incompetent at the front office. We took our wheel with us as they've wasted our time and was unable to deliver. Good thing we didn't give them a chance to prove their incompetence working on our wheel. Never going to this retarded place and would recommend anyone else not to go there and be insulted by these low IQ deluded idiots whom are just changing tires but thinks they are some rocket scientists. read more

Piss poor service went in to get a set of Goodrich AT's for my pick-up stood there listening to the three of them gossiping for 15 minutes. Finally two head off and the third looks at me and asks if I have been helped ( idiot ) I tell him what I want he then tries to pressure me into buying another brand and getting a wheel alignment . It took another 15 minutes to convince this asshole that I came in for Goodrich tires and that was the only brand I wanted. He then goes back on the computer and tells me they will have to be ordered and it will take 5 days to a week . Went down the road to Costco and got great service and the tires I wanted. Kal used to be my go to place for tires and truck repairs ( they used to have a great mechanic but he had enough and quit 10 or so years ago so I found a new mechanic ) but I will never set foot in that store again . They are like like used car salesmen now people so be afraid and stay the fuck away. read more