Such good friendly service and the best pice in town. The entire team was so friendly and the install was so quick. Highly recommend. read more

folks are nice but i bought 4 used tire and within 4/5 month one of the tires ended up fixing same tire twice and paying $99 each time and then finding out another tire shop just down the road only charges $40 for repairs. I called their customer care center and get them my email so they email me for invoice. Never received it. Not dealing with them again. read more

Great service, fast, friendly efficient! One of those days you walk up to your car and find a huge nail in the front wheel. I called my dealer and they couldn't get me until next week. I called Big O Tires and was able to take me in within an hour. I have run flat tires, and I know that sometimes they can't be repaired. And with my luck this was the case. The gentlemen working was nice enough to show me that the tire was unrepairable, but he would try if money was an issue. They put a loaner on my car. They ordered the tire and was there the same day, amazing. I brought it first thing the next day, I was out of there within 30 minutes. I was very impress with all the staff and how efficient and friendly everyone was. I would highly recommend this place and I will be back. read more

I bought a set of Michelins from these guys, had a flat on one but they said the puncture was in the wrong place and wasn't under warranty. So I had to buy a new tire, which they said they'd give me a 'deal' on. It was $50. higher than anyone else! Some deal. So I went in there a day ago, because I had a small air filter for a motorcycle that had dust. Could I use their power air nozzle to blow it out? Nope, they can't do that. I just needed to do it myself. Nope can't allow that. I said I have YOUR tires on my car! Who ever it was thought he was showing his employees customer relations. I went two doors down and the man there connected his air hose to a nozzle which I was able to use for no longer than 1 minute to clear my air filter. Big O in my opinion needs an attitude adjustment. Be aware if you think this business is great. I'll never buy tires there again and I warn you to pass by this dealer, there are two more only yards away. RCW read more

I have been going to this location for over 30 years, I have dealt with the original owner Tony "if I remember correctly", then he retired and his son Bryan took over. The only reason why I kept going back before was mostly because of Tony and his exceptional service. Prices and quality didn't matter as much to me. I knew I would be taken cared of and with a smile. But in the last 5 to 10 years since Bryan took over the customer service and friendliness has dropped considerably and I feel I made a big mistake investing my money in him to buy tires from, thinking I would get the same great service. Every time now I cringe now thinking I need to go there to deal with the unfriendly staff. It feels like they are doing me a favor. I am getting angry every time I leave this place and want to swear and blow my lid at them knowing it would not get me anywhere. Most recent, I had to get a tire repaired and just the way they approach you and handle the conversation its like, rush rush and no time for anyone or respect. Meanwhile most of the bays had no vehicles and the workers were just standing around chatting. Also another great excuse, they no longer allow people to sit inside and wait for their vehicle to get fixed (because of Covid obviously for the past 18 months, THIS!!! not an excuse to take a minute to wipe the seats and counter down for us customers) So now I need to find a seat somewhere outside with my bad knees or wait in pain standing while they do their job. Unfortunately my tire needed to be replaced for what ever reason, they were kind enough to give me a spare while they order the new tire in. But when they gave me the vehicle back that spare tire was completely muddy. They couldn't take an extra minute to wash it down to match the rest of my car that is already clean, yah I know petty but that is their customer service and I am sure that 90% of anyone, if this happened to them, that it would not be acceptable and ask them to clean it off. I went to ask about it and they just rubbed me off. I wasn't in the mood to argue. This will be the last time I buy tires from this Location and search for a new place to start buying my tires from. Because I honestly do not feel that their service will improve until Bryan gives a shit about his customers overall. Sad for this used to be an awesome place to go to. !!UPDATE!!! !!!!UPDATE!!!!! I finally phoned them 5 hours later, an hour before they close to ask what is happening with my tire. While I was on hold I got a call from them too. Strange huh. So I get there, I bought these tires new from them with the BIG O warranty. When I brought the car in I was told just the that tire needed to be replaced. It was not fixable. That's it. So I assumed it was covered under warranty. Was not given a replacement value or no other options. This was by Bryan himself. He did say he was going to put on a replacement tire while they ordered a new tire. I found out this was my own rim and tire. Honestly I didn't even know my vehicle had a full replacement. Hence why it was so dirty, but still they could have did a quick clean out of courtesy. Now Bryan left for the day, and the clerk was his sister(didn't realize that, not that nosey) She is a miserable person from every time I have gone there. Not fun dealing with the staff there. So when she told me that I had to pay for the tire I was obviously upset. If I was "NOT" given the option before hand by Bryan himself then at least I could make my own decision. It did not happen that way. Then she continues to tell me they are giving it at whole price, like total BULLSHIT there. I was charged $270.00. I WAS LIVID!!! Total scam just because of very bad communication on their lousy behalf. Being upset, I could not hold back, I said a few unpleasant words, but I did say, I only gave this 'BIG O' my business for the past 30 years was because of the impeccable service their DAD 'TONY' has given me. She had to gull to say back "Its because of customers like you that her dad drunk himself to DEATH." WHAT?!?!?!?! THE FUCK?!?! I wish I could get my money back from these scammers and NEVER give them another penny of my business again. They need to shut their doors and allow people to find better tire shops elsewhere. PS: Every time they speak, they keep saying how busy they are, and again as I got there, all I seen was one car being done and 4 workers standing around with their thumb up their asses. Total BS this place is. No customer deserves to be treated this way. read more

Big O Tires - Would you except this! Or some of you think I am being petty. All I am saying is "Go the extra mile" Just wash it - Tires Near Me - Port Coquitlam, British Columbia

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My car had a punctured tire, it was causing me a lot of stress. Went to Big O Tire, within the second I arrived I got service immediately and they already see the issue right away. They took the car in, sat down, didn't even get time to finish the news article I was reading and my tires were permanent patched up and ready to go. The spare tire was out in the trunk as well. My first time being serviced by this place, I will definitely come back here again to get my stuff repaired. Staff was friendly and quick! Highly recommend! read more

Wow!!!! I was super happy! Went in with a snow storm pending, really worried considering I live on a hill. They were jam packed, literally 20 people in there. Brian checked out my tires, got on the phone right away, gave me a quote which was less than what I had been quoted for at another tire store. I okay'd it and he said they can put them in the following day. That process took less then 5 minutes. Next day went in, got my new tires put on, took about 15 minutes. I loved that they placed the existing tires in a thick plastic bag for me. Brian and the Big O team were super helpful, amazing service!! What I liked is how they really understood that customers were panicked and needed tires before the snow storm. Other places said it would take 3-4 weeks! Two HUGE thumbs up!!!!!!!!!!!!!:) read more

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Description following is the genuine experience of a sane and sober senior citizen. Never been in this establishment before. Stopped by in good faith. Was greeted. Reached an understanding. Waited. Absorbed much unpleasantness. Listened to lies and threats. Was ripped off and insulted. Felt genuinely sorry for people who feel the need to carry on their business in such a disappointing fashion. They have my contact details but no apology was ever offered. They did keep the $ however. Asked them to repair a slow leak in rt front tire. Was offered a tire rotation, answered 'only repair thnx' unless it's a complimentary service. As a senior, (price sensitive), asked for senior price AAA or cash discount. Told to wait inside away from workshop, 15 mins. later asked to pay $58.50! Isn't that a lot to repair a slow leak? We rotated the tires. I only specified a repair, unless THAT was complimentary. Then the unpleasantness : Boss called Bryan (tire genius) name on business card brings repairman into the waiting room. Who told him we rotate tires for free? I did not, says the repairman. We had a clear understanding, no language issues as we both are natives of this area. You knew I only wished to repair my tire at the most affordable price. $35.50 says the boss. Oh, go back to vehicle and UN ROTATE the tires! The other customer witnessing this display only rolled her eyes in disbelief. I drove away with a sense of shock and sorrow for these people. And am pleased to share my experience with yelpers. As they have my full contact details, an apology could have eventuated in the month since this occurred. But alas, NONE as of this writing. Be forewarned and forearmed if you ever consider doing business with this place. read more

Have been here a few times over the years for flat repair. Every single time I'm in within minutes and out for less then $50 Bryan is awesome to work with and always kind and efficient. My partner buys his heavy duty truck tires from here too and is always given the best deals around with exceptional service. read more

I have been going to this shop for several years now as it very close to where I live. I have bought at least 3-4 sets of tires from them. They do offer free rotation on them and usually it takes only a few minutes and everything is good. I must say though that Bryan is often difficult to deal with and can get very rude at times. The last time I was there was to have my tires switched from winter to summer. The price ended up being higher than I was quoted and I asked Brian while the tires were being changed to make sure his staff securely put on the hubcaps as I have had issues in the past with them falling off. Brian to the best of my knowledge did NOT instruct his staff about my concerns and with-in 24 hours of this service I am now missing a hub cap. When I called the shop I was unable to talk to Bryan directly but the person who took the call said he would try and locate me a replacement hubcap. After 3 weeks of not hearing from them I went to the shop today and was told they had not found me a hub cap. The asst Mgr told me he did not want to pay for a replacement hubcap so it was obvious I am simply out of luck. Had I not have asked Bryan to make sure the hubcaps were put on securely I would not be pursuing this but as I did bring it up I feel they should be replacing the hubcap. As a result I will continue to go to this shop for the "free" tire rotations that come with the purchase of the tires but I will NOT spend another dime in this shop and will be pursuing this matter with the BBB. read more

Be very careful of the rude management, bought New Tires (two) and was charged almost $6 for tire pressure 'top up ( 4 tires") Wasn't qualified for any special discount. read more

I have been a customer of Big O poCo for @ 18 years at least... awesome service. I had an annoying " shake" since removing my snow tires and swapping back to my new Runflat Continental tires - no huge rough ride but that vague " something is wrong but probably more annoying that dangerous. ... no problem removing all my tires, rebalancing and road testing. Probably one pot hole too many messed up the balance and Bryan and his crew sorted it out !!! There are lots of places to buy tires - but these guys live and breathe tires and know what they are doing... 5 stars for sure. read more

Prices are totally competitive with anyone else I've ever been to. Customer service is fantastic. They are fast and friendly and I have gotten. I thing but great advice over the years. I send everyone here. read more

Brian and the whole team deserve a big A++! Not only were they well priced, but the speed and service were out of this world. I was doing a ton of research for the best tires to tote my family around with and was getting super frustrated. I spoke to Brian and asked his opinion and gave me piece of mind with my decision. Even though I had to drive to the other side of the Lower Mainland to deal with them (my choice) I would recommend these guys over anyone else for their service. Great Job and very satisfied customer here :-) read more

We have been dealing Bryan at Westwood Big O for several years and have always been very satisfied. Bryan and staff are very friendly, accommodating and a pleasure to deal with. Honest too! We came in thinking we needed new tires for my wife's car and they said they only needed rotating. Bonus! Grant read more

Called in advance looking for 4 rims to transfer some snow tires onto. Russ called back and said they had the size I needed and we agreed upon the price for used rims being mounted on my tires. My wife was able to go in as I was at work - she was told no - turns out they only had 2 not 4 used rims - and they tried to upsell her to 2 new rims at higher price. We decllined. Was this bait and switch, or just incompetence? Eh - it happens. Thing is - the whole time my wife was there she was made to feel totally uncomfortable by load, domineering, rude shop manager crapping on everyone he interacted with. They have lost any business they would ever get from us. read more

I just bought a new set of tires and had some tires and rims switched around. They are so fast and always competitive. Bryan and the gang have been getting my business for about 5 years - about 5 sets of tires in that time (I have a few cars and a truck) Great service and after sales service. And they had a solution for my TPMS (tire pressure monitoring system) problem - much cheaper than the dealer! read more

Straightforward service without put-ons or pressure or too-nice-to-be-real sincerity. They found a used snow tire for an all-wheel drive car a couple years ago that spared me from having to buy four new tires. I'm now back for four all-weather tires for a different car. Got what I wanted with no fuss, no "yeah that's a good tire but these (more expensive ones) are waaay better". That service is what I'm always looking for but it's hard to find. read more

Ive been shopping for some tires for quite awhile now and this place was great! Cheers to these guys, they gave me a great price for a great product... The service was fast and the customer service was excellent. I feel safe now with brand new tires and would recommend this business to everyone! thanks again... read more

Been coming to this place for years now. Originally I went there to get my tires put on my Rims, I had previously taken them to 3 other places and they all damaged the rim and I had to get them replaced every time. When I went to Big O I talked to the Owner Brian and one of the technicians there Cody and they took care of the job with no problems. Ever since then I have been going there for my tire services. I have bought my tires from there every time I needed them. They have great prices and they help you find what you are looking for within your budget! I am writing today, because I went back there and once again I was impressed. Not only did they put my summer tires on; but they washed them too and didn't charge me as I bought the tires there! Now that is service! If you looking for a Great tire shop in the Tri Cities area head over to Big-O and ask for Brian, Cody or John, you will not be disappointed! read more

Any fussy car owners who needs tire service may want to try Big O Tires on Westwood in Poco. I went to Big O Tires based on their truck signage advertising at home service. Having winter and summer wheels/tires it's not possible to transport your home stored Porsche tires/rims without a truck. Bryan at Big O agreed to transport the wheels to his store and change out the winter tires. He agreed to super clean, re-balance and use hand tools on the wheel nuts. They even put the locking nut in a special storage bags suitable for storage in the glove box. Within hours my winters were returned looking factory new to my home storage cabinet. This was the best tire service I've ever experienced. Bryan and his Team truly exceeded my expectations. Thanks guys! read more

Brian and the team are awesome! I had a blow out on my rear tire over the summer and assumed it would be an expensive replacement, dealership wanted $1200. My friend recommended Big O Tires as they have a decent selection of used. Met the team who made me feel comfortable, found two used tires with plenty on them for my car, gave me an incredible price which was less than $120 with taxes, installed them...and put my buddy on a waiting list for when they find used tires for his car. Great business, highly recommend them!! read more

Had a flat tire fixed. When I was outside shop and told the employee the tire pressure I want Brian screamed not to talk to the customer. Then inside Brian screamed rudely to take next time my business to COSTCO. I never experienced a worse service in my life and will take my business elsewhere. I think Brian needs a " ANGER MANAGEMENT" session ! read more

They might sell you your tires at a good price, but trust me they will get their money back by making false promises, having hidden fees, and simply not doing a good job so that you are continually driving back a forth to get the job done right. Oh and did I mention a bad alignment, yah that was 3 trips till they finally got it right. I've always gone to Kal Tire before and was completely happy with their service, always going over and above, but I wanted to save a few extra dollars and listened to a friend who recommenced Big O and got me a good price. My bad! these guys will rip you off any chance they get. Back to Kal Tire I go. read more

Decided to try them out with one of our company vehicles to get 4 tires replaced. Our experience with them will ensure that not only will this location never get our fleets business nor will any other Big O Tire if this is the standard they accept. I will say it was a good price but they were very busy. Was told to come in at 3pm next day and they would be quiet enough to get the job done. Sent my employee with her vehicle for 3 sharp. Her experience started rough and ended very badly: - when she pulled up for her "appointment" she was told by the employee in the lot quite abruptly that they don't do appointments and to go to the office. - went to the office and was met with equally poor treatment from the lady behind the counter. - when our employee mentioned that something had been arranged for her in advance, the girl behind the counter became loud, sarcastic and demeaning to my employee in front of several customers and other staff. - my employee retrieved the cheque for payment she had given them when she checked in and promptly left the store. Terrible customer service and terrible customer facing staff. Can't believe for a moment this place has anything more than 1 star in reviews. read more

I was in Big o Tire store located on 1014 westwood street ,Coquitlam to replace 4 tires for my jeep grand cherokee 2005 and paid $300 deposite to order the tire and when i ask Brian business owner to estimate the cost to replace the shocks for the car he was upset and he said he doesnt have time and not going to service my car and return my deposite.i am going to open discrimination case against him and your company to been so rude and non professional and deny to do service becuase he didnt like me. Dont waste your money and time . read more