My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

Awful. Requested from airport to hotel. Worst ride ever. Rude, late, unclean paid alot for nothing…read moreat all Next time Uber

They accept the delta vouchers on the way to hotel but don't have availability back after a…read morecancelled flight- very poor service Also have a lady who can't drive and can't load/unload luggage-

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

Dave is very responsive - I messaged him on a bit of short notice. He got right back to me with his…read moreavailability. He was waiting at KOA for us and our ride to the hotel was vet enjoyable. Dave is the perfect driver and has a ton of island knowledge. Mahalo Dave!

I had called to schedule transport to Kona airport, Dave answered the phone said he needed to see…read moreif there was someone who could pick us up and would call right back, he did! Dave let me know that his service wasn't available however he knew of another transportation service, that he had called the owner and that they would be available to pick me up. I appreciate the service that Dave provided for me and that I will definitely use his service in the future!

Excellent service! Early morning and was better than waiting for Uber/Lyft to get out of bed.read more

JB is on it n I highly recommend him because he's always there wen I call for my members n I knw…read morehe'll be there for u .. he's one taxi service to keep on speed dial..u won't regret it , AWESOME GUY N AWESOME SERVICE .. YOU DA MAN JB

This is our go to taxi service everytime we fly into Kona. They are very friendly, helpful and…read morealways on time. We call ahead of time and they literally wait for your flight to come in for you. EXCELLENT!!!

Best taxi service ever! They were on time, courteous and kind! They picked us up to and from the…read moreAirport to Hilton Waikoloa! They gave us great tips and insights about the Big Island, places to go, spots to eat, etc. We will definitely call them again the next time we visit! Mahalo! Salamat!

I have been looking for a company that can help us with pick up logistics…read more Ray and Brian gets 10 stars in my book, not only are they quick with updates and they are the subject matter experts with logistics. Both gentlemen know their backyard. I am very impressed, they know their stuff and they don't just rely on the information you give them, they do their due diligence and researches the flight and know if it's early or delayed. That's customer service. An added service is that the driver's contact information is provided the day before pick up so that both parties can give each other updates in real time. We have multiple day, multiple time airport pick-up. Gold Coast Town Car Services exceeded my expectations. I have contacted a few companies and I am lucky if if I get a timely response. I say when you're in Kona look no further these folks are what you're looking for. I will not hesitate to use their service again.

My job comes with two main challenges: 1) coordinating logistics for different days, times,…read morepickup/drop-off locations, passenger counts, and vehicle types, and 2) managing all of this remotely. Working with Brian, communication was murky from the get-go. I sent multiple emails with detailed breakdowns for each day, but it would have been helpful to receive confirmations along with driver details and pricing in advance. Due to this, on our largest passenger count/day requiring 6 vans, Brian had to frantically find drivers at 6:20 AM, as he missed this request (Pick-up being 7:00 AM). Thankfully, the drivers pulled through, but the coordination was unnecessarily stressful. Driver wise, the drivers were all incredible, especially Alan who helped lead the other drivers. Alan had excellent communication, professionalism and kept our team feeling safe and on-time.

Great people. The only taxi service that is willing to go to Captain Cook. Reasonably priced and…read moreclean vans. Save their number in your phone! Better than Uber imo.

Don't even bother trying to contact this company for a ride. They are never available and won't…read moretravel outside of like a 1/2 mile radius even if they are.

This review pertains to Maui experience with R & L :…read more Exceptional service by phone when calling to inquire and confirm R & L serves the areas I needed transport (we live way far upcountry). In the follow up call (closer to date of ride), the woman who called was an *angel* when I was having a difficult day- so much aloha, so pleasant. It was too noisy where I was when the phone rang & it made it hard to recall her name. I'd love to honor her by name. I was immensely glad that I requested a change in service from the transportation company my insurance originally assigned, and am so relieved that R & L pretty much said, "sure, happy to help". (I didn't need the early morning ride to OGG, only the ride home. But they were glad to pick me up at 5 a.m. if I needed them.) And no excessive messaging! Love that! One text when I was boarded on return flight, but long before take off. Perfect, with specific info where to find car at airport. Very easy to find car upon pick up in the very late afternoon/early evening. Vehicle was ideal for taxi & tours, pristine in every way, very spacious and so clean. No odors of any type. Charles is a safe and responsible driver. Normally I'd have loved to be left alone to rest in quiet (yet he was the one to first bring up the option, and encouraged me to do so if I wished, and it was *enormously* appreciated). But once I was in the vehicle a few minutes, I felt better than I had, and then congenial conversation was shared. I'm not a chat person. Conversation with Charles was easier than it is with a lot of people, for me. Not forced, didn't feel phony or performative- just relaxed and friendly, appropriate. It was the best part of a long day for me (except for the time with my family member who helped with my drop off early morning and for the short visit I was lucky to have with a sibling later that morning in Honolulu). After the very lengthy medical visit (almost 6 hours) on Oahu, I can't imagine a better way to be delivered home. Charles is a great pro and rep for Hawaii nei and for R & L. Recommend highly.

I am writing this review to warn other consumers about the billing practices I experienced with R…read moreand L.While stranded at Black Sand Beach, my concierge attempted to book a ride through this company. Within a very short window, I secured assistance from local law enforcement and immediately reached out to cancel the requested transit. My concierge initially informed me there would only be a small cancellation fee, which I accepted. However, moments later, I was told R and L intended to charge my card the full amount of over $700.I immediately called R and L directly to explicitly state that they did not have my authorization to charge the full amount. It was only during this call that I was informed of a 24-hour cancellation policy--a policy that was never disclosed to me prior to or during the booking process.Despite my clear, immediate verbal refusal of authorization, R and L went ahead and processed a charge of $760 to my credit card five days later. While I successfully disputed the charge with my bank and recovered the funds, the company's decision to charge my card without prior disclosure of terms or explicit authorization is completely unacceptable. Proceed with extreme caution when dealing with their billing department.

Duke was super friendly! Used his services almost everyday when staying at the Hilton in Waikoloa…read morevillage:)

John was just the most helpful person and worked with us to ensure the correct car seat was…read moreavailable. He was wonderful to talk to and his demeanor helped this stressed mama to feel secure in our trip to the hotel!