The work on my truck. Answering my questions. And over all services I've recieved. The do general maintenance my oil change and tires here.

Incorrect diagnosis and attempt to overcharge! First off, crystal in the service department was great. She was everything I expect out of someone working on my vehicle. Communicative, active, passionate, caring, and honest. However, the one star comes from one of the service technicians. I originally came in with a bad wheel bearing and seal. A few days later they say I need a brake caliber, I say okay, then come the following week they tell me I have a bent axle at about ($8,000 to fix). Crystal is great in explaining what happen and what I need, but I just don't believe that's what I need. As I call around and discuss the problems this shop said I have, it is clear that this is not the actual problem. Come some pushback and insistence, what was initially claimed as well as the claimed inability to put it back together for me to take to another shop was resolved. I appreciate Crystal, but the techs are not to be trusted. read more

I have used this dealership for service on my 2012 Patriot for over 5 years. I have been nothing but pleased with the service and the personnel who I have dealt with here. No problems and good results every time. I hated seeing the post giving them one star from someone who was angry over a friend's problem. From my dealing with this dealership, I don't think they would knowingly let someone leave with the problem unsolved. I say that because I have dealt with them over 15 times with various issues throughout the years. They have ALWAYS found and fixed it. read more

My best friend bought a bought truck from these guys like six weeks ago. With the full package. Like all the upgrades. They said it had bumper to bumper coverage. Well, the moment they got the truck back to Texas they noticed it had a major oil leak. Well, that's where all the drama began!! From p*ssy footing around with parts to telling her she couldn't drive her TRUCK FOR SIX WEEKS NOW. She took it home yesterday and not even pulling into the driveway the vechile still has the same oil leak. And now even more!!!! This company had many opportunities to fix this situation and all the did was play around with their clients time! Shame on you!! The photo taken once it got home to double check their work because of all the games. read more

Today 09/12/24 drove from Texas with cash in hand (Cashier Checks) to buy there 2024 Ram 2500 Big Horn Crew Cab advertised for $63,775 MSRP $75,030. Their literature clearly states cut and pasted off their sight. (All 'Internet Special" pricing is with finance 20% down or trade equity). This is clear, as wrote. I get the discounts if i finance thru them or i get the discounts if i have a trade in, basically one or the other, my choice as its wrote. I was not happy about being forced to finance when i had cash to pay. But were talking about $11,255 discount received if i finance. Remember i don't have a trade in. i told the young man fresh out of high school only been working their couple wks. salesman Jacob who made me aware of what i just stated to start the process. After waiting for about 15 minutes while he consulted his sales mgr. (who never made an effort to meet my wife and i, even after the deal went ugly) he comes back with the final figures. It was $1,205 higher than advertised. Jacob stated that i was charged back that money because i did not have a trade-in. When i pointed out again there advertising did not say i had to do both finance and have a trade-in it clearly stated (or) meaning there's a choice of which one i chose. I chose finance. He went on to tell me how important a trade-in was as they make money off selling trade-ins and they were losing money on this deal already and basically a trade-in was needed to offset the loss they were taking. He then went to sales mgr and got a factory invoice sheet which shows they were losing several hundred dollars on the deal. I'm 56 yrs. old and i'm not falling for this bait and switch tactics that honestly i thought this age and day were over with. Here we are in the days of google and all the other search engines at our fingertips. It's very well-known fact that all dealers get several high dollar rebates back from the factory making their profit higher than the factory invoice which they are very quick to print up for you. It's like back in the old days you remember the commercials before google, factory blow-out sale on vehicles $100 over invoice. Them days have been gone for a long time give me a break Kalidy, don't insult my intelligence. Let's not forget i quizzed our high school super star Jacob about the $11,255 rebates and he confirmed that ram (factory) was covering the $11,255 in rebates. By his testimony that means we have not even cut into the dealerships profit. So, ask yourself the $1,205 they are adding back, who's pocket is that going into, yes, they will still claim customers rebates from factory and ad my $1,205 to their profit margin. think about it, thats not a bad bait and switch, screw Chrysler on rebates and screw the customer with ad back money = more profit for them. I clearly stated to Jacob that we were talking about $1,200 to $1,500 price difference and i had gave into the finance situation. I told him if i walked out the door i was not coming back he had one more chance to give me the advertised price without the bait and switch. Jacob replied in a very sarcastic voice enjoy your drive back to Texas. The finance situation i was told i haft to make at least 4 payments before i paid it off or else i would inquire an early pay-off penalty. Remember this was at high interest and i have 840 credit score but we did not get into them details as I'm sure the catch 22 reading would have been very interesting reading. Wife and i did enjoy our trip back to Texas, we did stop at a Texas dealership. I wish i could upload pictures of our new truck. Everything is bigger in Texas including the hospitality and the rebates. The color of truck was our second choice but had everything on it that the Kalidy dealership truck had. The color of the Kalidy truck was our first choice, that's why we made the drive to Okla, but the Texas dealership gave us $12,500 off the truck, apologize for our treatment in Oklahoma and encourage us to share our story to Chrysler Corporate and social media. The Texas salesman jokingly said we took an epic lost on that truck to make you happy. We want you as a customer for life. With a grin, he said we would have never sold that truck to you if we were not making a profit. Oh, i almost forgot, the most important thing, they were happy to accept CASH (Cashier's Checks) and could care less if i had a trade-in or not!!!!! read more

Unbelievably great service! We pulled in and told them which two we wanted to look at. They got us the keys and after a good test drive we were in the office talking numbers. Our salesman Alan Borski was amazing and fast. Got us the price and payment we wanted in under an hour. Alan made the last few salesmen I've dealt with in the past look like chumps. We weren't there but a little under two hours and drove away in a brand new truck. If you ever have doubts or questions about purchasing a vehicle, the crew at Merit Chrysler Dodge Jeep and Ram are the people to go to. read more