Amanda and the reception team is amazing. Although I wasn't able to go through with my appointment…read moredue to insurance issues outside of their control, Amanda provided excellent assistance and went above and beyond to give me some additional guidance! Thank you, Amanda!

Extremely disappointing experience…read more I really don't like leaving bad reviews, especially for a medical office, but after today's experience I feel other patients deserve to know what happened. I have been going to their Chino location for keloid injections and was referred to the Upland location for V-Beam laser treatment to improve the remaining redness. I had my consultation with PA Kristin Mickelson on August 10. During that consultation, Kristin did not clearly tell me that my 4-year-old daughter was absolutely prohibited from accompanying me. I was told that if my daughter stayed in the treatment room, she would need to wear protective glasses. Based on that information, I understood that bringing my daughter was allowed under those conditions. When I scheduled my treatment afterward, a front desk employee also told me that the treatment would only take about 15 minutes and that they could keep an eye on my daughter while I received my treatment. I relied on what their own staff told me. I took a day off work and drove approximately 1.5 hours each way to the Upland office. When I arrived, I received yet another set of instructions about where my daughter could stay. At one point, staff even brought me to a separate waiting room and told me my daughter could wait there while I received my treatment. Then, only a few minutes later, the office manager came in and told me they could not treat me because they could not supervise my child and that I would have to reschedule without bringing her. I was shocked and extremely disappointed. I completely understand that a medical office may have safety policies regarding children. What I do not understand is why those policies were not clearly communicated to me, why I received conflicting information from the PA and front desk staff, and why I was allowed to travel all the way there only to be turned away. I even returned to the office after initially leaving because I had already taken the day off and driven three hours round trip. I was willing to have my daughter wear protective glasses and remain with me, but the office manager still refused to provide my treatment. I also asked about the consultation fee/deposit because the treatment I had scheduled was not performed. Instead of acknowledging the communication failure, I was told I should listen to the physician rather than the front desk staff. But I was following the information provided by their own employees. What made this experience even worse was the complete lack of empathy or apology for the inconvenience. I did not feel that anyone took responsibility for the conflicting information I had been given. The interaction with the office manager also ended very unprofessionally, with the office door being slammed. After this experience, I have completely lost confidence in this office and will not be returning to the Upland location. This review is not about expecting special treatment because I have a child. It is about clear communication, proper staff training, accountability, and basic respect for patients' time. If a policy is strict, tell patients clearly before they take time off work and drive hours for an appointment. I hope management takes this seriously and reviews how this situation was handled. Patients should not have to pay the price for inconsistent communication between their own staff members.

Marissa goes above and beyond! She does an excellent job making you feel comfortable immediately! I…read moreenjoy going not only for how incredible my skin feels after but because she feels like one of my best friends already! I scheduled a custom facial because I didn't know what I needed. She was quickly able to tell me which products would work for my skin, which facials would be beneficial and which ones wouldn't be. I also love that she had products available for purchase but wasn't pushy. I ended up buying a sunscreen she recommended solely because I felt she was not trying to get me to buy product but because it would make a difference! I schedule with her every 6 weeks and I am so happy with my results!

I've been an acne bootcamp client for 6 months and each visit is so amazing! Every two weeks…read moreMarissa takes care of me with amazing treatments and is always available for questions. Marissa herself is so uplifting and it is clear she wants the best for all her clients! She makes you feel so relaxed and comfortable during the treatments and is just an amazing esthetician & person to be around!

I have been coming to this "spa" for many many years. They…read moreoffer all sorts of services from custom facials, acne treatment, laser treatment, botox, juvederm, and more. There is a membership option if you come often, you have to pay for this but you get a discount on your services so it's worth it if you go often (monthly or so). Everybody there is so nice and I always feel so relaxed after coming. I used to strictly only go with Stephanie and Tarayn, but there have been a few times that something would come up and I would go with another esthetician.

I love this med spa! The staff are so welcoming and kind, and as soon as I walked through the door…read moreI felt the hospitality. I had the Allure facial with Kassandra, one of the estheticians. It was such a luxurious experience! I loved how the service also included a skin analysis, which created a comprehensive profile of my skin. The facial itself was AMAZING! Kazandra was very communicative throughout the process, and explained all the procedures she was doing. I felt so relaxed I melted into the bed within the first 5 minutes. 10/10!!!

Staff is always amazing and Service is top-tier always come out looking 10 times younger than I did…read moregoing in. The price is well worth the service and the satisfaction guaranteed J .Silver

My girlfriend and I went to Skin Perfect for tattoo removal and couldn't be happier with the whole…read moreexperience. From the moment we walked in, the staff made us feel comfortable and answered all our questions before we even started the process. The technicians were professional, knowledgeable, and clearly experienced -- they walked us through what to expect at each session and made sure we understood the aftercare so we'd get the best results. The clinic itself was clean and modern, and every visit felt efficient without ever feeling rushed. What really stood out was how well they worked with both of us individually, since everyone's skin and tattoos are different. They tailored the treatment plan to each of our needs rather than using a one-size-fits-all approach. We're both really happy with our progress so far and would recommend Skin Perfect to anyone considering tattoo removal. Great results, great people, and a genuinely positive experience from start to finish!

I have been getting regular facials here for years and Nico is wonderful! My skin always looks…read moregreat and the treatment bar is the best!! :)

Amazing!! My favorite place to feel pampered and get in some great self care! Great customer…read moreservice and super friendly staff!

Morgan is the best! She is patient, gentle, and knowledgeable. My skin has never looked better!!read more

I've been seeing Morgan at The Treatment for about six years and truly can't recommend her enough…read more I see her every six weeks and alternate between BBL and microneedling, and she has literally transformed my skin. Morgan always knows exactly which treatment will best suit my skin based on what we're trying to address at the time. She's incredibly skilled, efficient, gentle, and always makes sure I'm comfortable and that any pain is minimal or nonexistent. She also helps me build a skincare plan customized to what my skin actually needs. Beyond being amazing at what she does, Morgan is friendly, patient, kind, and truly a good soul. I always leave my treatments feeling better about myself and so much more confident. She is simply the best, and I highly recommend her!

First off I'm very particular about who I go to and where I can when it comes to my beauty…read moremaintenance. I met Christina via social media and she had seen that I was looking for a new med spa to go to and she reached out to tell me about Hebe Spa. She invited me to an event and I fell in love right away! The staff was so friendly, so attentive and I loved all the accommodating stations for us as guest. I ended up going back to see Darlene and between her and Christina they always make me feel welcomed, they are always going above and beyond to make sure I'm comfortable. Especially when I have to take my kids in. The main reason I keep returning is because Christina and her consistency with her customer service & her welcoming personality. She feels like home! Thank you so much! :)

DARLENE!!!!! I can literally not say enough about Darlene…read more First of all let me just say I've been coming to Hēbē for years, this is by far the most friendly and welcoming business I have ever entered. I love the babes at the front desk for always welcoming me and remembering me by name. Makes me feel special. If Darlene moved to another planet... I would figure out a way to get to her. I completely trust her judgement with everything we do and she always over delivers my expectations. We do Botox and lippies and she is the reason I feel confident when I look in the mirror. I seriously can not rave enough about my girl. I recommend her to anyone and everyone! She is so detail oriented, and always takes her time to handcraft everything perfectly. I love you Darlene!!!!

I am so happy to have found this place, Janet is the best! I was nervous the first time I came in,…read morebut she explains everything and makes sure you're comfortable all the way through. I always look forward to my next appointment. You can tell she genuinely loves what she does, and You will leave feeling so relaxed and refreshed and your skin will look awesome!

Janet's facials are the best I've ever had. I live more than 500 miles away and am always sure to…read morebook with her whenever I'm in the area. She is so knowledgeable about the science of skincare and her treatments are spot-on. She is friendly, fun to talk with, and never applies any pressure.

Really amazing atmosphere and super great professionals ready to make sure you're massaged and…read morerelaxed. The session was really comforting and enjoyable almost fell asleep a few times.

I came to use a Groupon with my cousin and had a pretty good experience. The only downside is that…read morethey had a $30 up charge for a deep tissue massage, which was honestly new to me. Like her pressure was good , but I couldn't justify paying $30 more. Probably won't be back because of that reason.

I really cannot recommend Olga enough. I knew I could trust her because her own skin looks so good!…read moreIn all honesty the treatments are very painful, but if you follow her treatment plan your skin will definitely get better. I still have a lot of scarring, but my skin texture has improved so much in only 4 weeks and I no longer have patches of active breakouts! Makeup goes on so much more smoothly and I feel so much more confident now. I love that she helps pinpoint the causes of your acne and works with you to tackle it! I've had acne for 5 years now, and nothing has worked as well as this treatment plan. I've spent so much money and time, I wish I had come here earlier! Additionally, I think her prices are super reasonable for the service and she is super kind. I'm so happy with the results and I look forward to coming back to work on my acne scarring and skin texture.

Olga is very thorough and genuinely cares about getting the best results for her clients. The…read morefacial is well-priced and def worth it! I spent so much more at another facial spa and saw no improvement in my skin. While the extractions can be painful, it has improved my skin so much. I don't struggle with acne anymore and only have some clogged pores due to the oily nature of my skin, so I consistently see Olga to keep them under control. I trust Olga completely and wouldn't go anywhere else for facials.