The driver arrived on time but the price is crazy! $50 for 15 miles. So upfront he says it's $50 cash now, what was mentioned before no mileage reader like other taxis I've used, I feel they just charge whatever they feel like. So it ends up being $3.33 a mile. I guess when there is little availability you pay whatever to get where you are going. read more

Kam is absolutely awesome ! My boyfriend and I needed a break and chose to come out to WV for some (hopefully) successful visits to the casino. Due to COVID-19, the shuttles aren't running and there are essentially no Uber's or Lyfts. That being said, when everything goes back to "normal" we will be using Kam moving forward. He's timely, his prices are extremely fair and he's just a super nice guy ! Thanks Kam ! We can't wait to use your services for the rest of our vacation ! -Kaihla and Max read more

I echo the other reviews...HORRIBLE customer service. I called for a taxi to get 2 of us home and was told the driver would arrive within 20 minutes. Waited next to the front door (so I wouldn't miss the car) for 30 minutes before calling to inquire about our ride. I was told that the driver was picking someone else up around the corner from where I was and would be there shortly. I reiterated that there were 2 of us and he said no problem. 10 minutes later I get a call saying the taxi was on its way...it was right around the corner (apparently it's the largest corner in West Virginia for it to take so long). 15 minutes after that the car FINALLY pulls up with only one seat, the front seat, available. When I called to ask where MY taxi was I heard "if you can't fit then the driver will have to take them home and come back for you. You should be grateful we can do that - we're busy tonight!" WHAT?!?! Don't quote a 20-minute pickup time if it's really an hour and then get nasty when I'm upset with the LONG wait. And make sure you're sending the right sized vehicle! I refuse to use this service again. I would rather walk from town to our home than deal with that kind of "deal with it" attitude. read more

If I could give this place less than a 1 star rating I would. Called for my cab at 9 am and he swore he was at my house and spoke with me. Then he realized he called the wrong number and cancelled my cab ride. Never again will I use their service. Should have gotten a free ride to work and not the $35 he charged me. Tried to place the blame on me and I'm sorry that is extremely unprofessional and you need to get your shit together. So irritated read more

I pre-scheduled a day in advance for a long distance trip to the airport and they arrived on time and even had mercy on me and helped me with my luggage. They were effective communicators, and provided a safe and comfortable environment. The price was as quoted so there were no surprises. I felt it was a reasonable fare as gas and parking would have been just about as much but there were the added benefits of not having to deal with the headache of city driving and finding parking. I would and have recommended their services. Would do business again with them. A+++++ read more

I had Steve as a driver. It was 5:30AM and I had a plane to catch. No uber or Lyft around so I called Kam's Taxi and they picked up right away and told me there was a wait. I told them I was in a rush so Steve stepped up and said he will be at my location right away. Smooth, calm and pleasant car ride. Highly recommend if you need reliable transportation read more

They give tou a ride to the same place one day and the next day the same trip gose up 5 dollars why does it cost 30 dollars to drive 10 minutes call anyone else!! read more

Called looking for a ride and immediately got a rude disrespectful can I help you and I said is this taxi services and got the same toned response can I help you and I said depends if this is a taxi service. He then said call someone else and hung up. Very unprofessional. Could've said yes this is a taxicab service and we could've proceeded. Worse business to ever answer a phone. read more

DO NOT USE! Worst driver ever this past Saturday night! We were willing to pay the ridiculous $40 to go from Charles Town to Shepherdstown. When we got in the cab we were told he was going to pickup another fare that was on the way and drop him around the corner. Then proceeded to go into downtown Charles Town, the opposite direction, and pick up 6! drunk people at a bar. We asked what was going on and why we went the opposite direction and the driver got belligerent, called us names and said we just didn't want to pay for the ride so we just got out. And then the patrons he was picking up starting yelling at us as well. This is the WORST cab service anywhere I have ever been by far. Do not give them your hard earned money! read more

If I could give no stars I would. I was charged $25 to go 5 miles. The driver had no identification, no taxi fare reader in his car, his car was not marked. I called the company to ask why such the high fare, and was told "I just collect the money he tells me to charge" and was not able to get a fare breakdown or anything. I asked to talk to whoever "he" was, and was declined the opportunity. There are other cab companies in Charles town, use them instead. If a company can't even explain their over-priced fare then they are ripping people off. It will be great when Uber takes off in Charlestown. As a comparison, the uber rate for the same trip was $11.22. Unfortunately at the time I needed a ride there were no uber cars available. read more