Decided to take our first trip down on Saturday and we were pretty disappointed in our experience. We felt maybe we should provide some feedback of our bizarre experience.
I will preface with we aren't die-hard Kane fans, only because of limited exposure. We frequent Jacks goal-line, Tommy's Tavern in Sea Bright and some other NJ local establishments and of course have tried all the staples like Head High and Sneakbox, but to be honest, we had never made our way down to the brewery location. With that being said, however, huge local-to-NJ beer fans and love to support local business.
After seeing a Kane x Rook Collab shared on Instagram, we decided to make the trip down from NY to see what it was all about. Of note, the website draft list is not up-to-date.
Upon arriving, we had requested a bottle of the
Sunday brunch beer. We were extremely disappointed to find out that this was take-away only. We informed the bartender that we would be happen to purchase the bottle and just request two glasses, but we were denied (which I can't for the life of me understand why it can't be enjoyed on premise).
Instead, we expressed what we both wanted, my fiance ask the bartender what her favorite beer was and he'd have that. 99% sure he was served wine. Only upon getting it to the table did he realize that the Field & Oak line could very well be wine... possibly a sour, although not hoppy whatsoever. It was an extremely small pour at just shy of half a glass. I had the Ghost Rainbow and it was very good, but $33?! I'm sorry, why? We got to the table and Corey goes "where's the rest of it". That is outrageous pricing. As mentioned, happy to support local business but I can't help but think something is wrong here and again, still skeptical he was even served beer, as requested.
Wine (?) and all, here's the the part that really left a sour taste in our mouths...not five minutes after sitting down at a table, one of the bartenders took a bottle of Sunday brunch out of the fridge, opened it, and poured it around for the staff to share behind the bar, in PLAIN SIGHT of the guests that just asked you to do that for us.
After watching that, we were sure the bartender that helped us maybe misunderstood our request. We finished our drinks and I decided to go up and try our request again, making sure to reiterate we will buy the entire bottle and share it between us with our existing glasses. Shot down again without explanation. In fact, I was told "that's just how it goes" by someone who literally just drank it in front of me.
I expressed that we were over an hour from home and were concerned about purchasing a bottle and having it travel back home with us to NY. I asked if they could provide packaging and ice and instead were referred to Wegmans, across the way. I apologize but I didn't have a trusty cooler with me and after spending $55 on two of possibly the smallest drinks we have ever been served at an establishment, we really didn't think we should also have to purchase a cooler and a bag of ice to get this bottle home.
We would really appreciate to hear from you. We do not complain but out of everywhere we frequent, this was by far the least inviting and enjoyable experience to-date.
It's pretty disheartening to us, considering your beer is available all over the state. read more