Conveniently located in a shopping area…read more I exchanged a little money. At first the guy was not listening to what I was saying, but I finally able to get my transaction done.

Just exchanged some CDN$ to MXN$ (pesos) and the process was quick and effortless. As an added…read morebonus, on Tuesdays teachers get a "preferrd" rate of exchange!

This location always provides great service and is consistently very clean and well maintainedread more

Try calling the bank directly, impossible. Actually talked with someone in Nova Scotia. It is…read moreridiculous especially for older clients who have been with them for over thirty years but can't get a problem resolved. Should look into this, we are not the only ones having problems with this!!!

I've been going to this bank for years and it's one of my favourites. Although it gets quite busy,…read moreall of the bank associates are so kind and helpful whenever I go. The drive thru window makes banking even easier for me when I just have to do quick transactions and don't want to leave my car. I'm happy they've put in speed humps because drivers would be reckless when turning around the parking lot and it was dangerous. There's tons of parking and the location is great for me as well.

I recently retired and had to close my business account. I dealt with Antonio on a few occasions…read morewhile going through this process. Particularly since he knew I would soon be an ex-customer, he could have given me a minimal level of service. On the contrary he gave me one of the best customer service experiences that I have had in 28 years of dealing at that branch. Thanks Antonio.

Points for location and speedy service. It's hard to complain about the patrons, who are a bit…read moreill-mannered. Ignore that other Yelper's review. Service I found is always friendly. This is the only CIBC bank in downtown Hamilton so there's really no choice as to where to go for CIBC customers. Just get in and get out. Pro Tip: When the bank is closed, the CIBC ATM is next to the bank, on King Street. Pro Tip 2: Watch out for wheelchairs and rude patrons.

Doesn't respond to my messages, paying me zero interest and won't let me sell my shares.read more

This Burlington branch provides exceptionally good service. They replied to my email in 15 mins…read more The staff was willing to wait for me to drive there even she knew that the whole transaction would finish way after her work hours. She was very professional, knowledgeable and friendly. I contacted her a few weeks later for an investment inquiry and she gave me good advice so that I got better interest rate. I strongly recommend this branch to everyone.

I highly recommend Amanda's Tax preparation. I finally found a reliable knowledgeable competent…read moreaccountant to help me with my taxes. What a difference . She helped me a great deal . I highly recommend her !

Knowledgeable and punctual. Personable and professional. An excellent business person. I'm going…read moreback year after year.

Brett who took my call for home insurance was very polite and explained my policy in detail. Would…read morestrongly recommend them for your insurance needs

Having dealt with several of the "big banks" over my life, as well as a fairly credit union that…read morekept trying to sell me products, I had resigned myself to being a bitter bank customer for the rest of my life. So when I walked into the First Ontario Credit Union just up the street and told the person behind the desk that I wanted to open an account, she replied, "Do you have an appointment?", it was no surprise. Well, actually, it was, because I'd never had to make an appointment to open an account before, but it was no surprise to be faced with a bureaucratic bank person trying to complicate things right off the bat. When I said that I didn't have an appointment, she looked in a book and shook her head, saying that I'd have to set up an appointment. "Wow, I've never had to do that before", I said, surprised. She said "Oh well, it's fairly standard". I turned and walked out. I've had a lifetime of dealing with smug bank clerks and I certainly didn't need any more. But at the time I was banking with an even more bureaucratic and smarmy "big" bank, and the location of this credit union was great, so I gave it another chance and phoned to set up an appointment. I'm glad I did. I've never had a bank go so far to make sure that I am a happy customer. My banking services are free. That's right: free. The exact same services I had previously paid for (either in fees or by maintaining a minimum balance) were now not costing me a cent. I set up a chequing account, two savings accounts and a GIC. I have the same (not-great-but-standard) interest on my savings account as I can get at the "big banks". I have a full service bank near my home, and each time I go back, the service is friendly. (So far, no more smug bureaucratic clerks, only nice ones). Unlike my former bank, I don't get telemarketing phone calls from this credit union trying to sell me more financial products or credit cards. Unlike another credit union, I don't get "robo-calls" telling me about all the great things they're doing. When I need help with my banking, I get it. Otherwise, we each go about our business. These days, I'm quite happy with my banking situation - something I never thought I'd say, but it's true. Who knew?