Would not even give them one star. I had a pipe break under the floor in my bathroom. This required me to contact a general contractor to dig through the slab foundation in order to expose the pipe for the plumbers to replace the pipe. When they came out to look at the job, they definitely oversold and ended up under delivering big time. At that time they convinced me that if I kept the plumbing work within their shop they could manage the job much easier and faster than coordinating the work with my plumbers.
The job ended up being the whole bathroom needed to be demo'd and full restoration. They originally quoted that the project should take approximately 3 weeks...this included replacing my laminate floors in the hallway and living room as well, which were water damaged from the pipe leak. This was in October 2020. Understand that my shower/bath was not usable because of the broken pipe but I had a fully functional toilet still at that time. Then all the delays started, First it was needing to have their plumbers come out and diagnose what my plumbers had already done, then they had to do asbestos testing on the wall before they started the demo...then there was no contact other than apologies everytime I called my project manager assigned to my project. So now we are into April and with no real work being done. So another call to my project manager, only to find out that he has left the company, along with the estimator that was assigned to my project. A phone call to the owner prompted a visit from him and a new project manager to assess the status of my project. Understand I have now been without a working shower/tub for 6months and this was my only bathroom. So basically the owner made no apologies for the lack of progress but assured me they would start the demo soon. I asked them at that time that if they didn't have the capacity to do the demo and rebuild simultaneously and timely to go our separate ways and I would find someone else because I didn't want them demoing the bathroom which would include pulling the toilet and leaving me without even a toilet and I couldn't live without a working bathroom. He assured me they would have a porta potty put on site and would have the job completed in approx a month.
Finally they started the demo. Then, just as I feared....tons of excuses as to the coordinating the scheduling of their plumber to come and replace the broken pipe once they had torn up the foundation and exposed the pipe (remember when they told me using their plumber would be more efficient and timely? Nope). 3 weeks my bathroom stayed in the state of demo...and I was using a porta potty they had placed in my driveway! Then delay after delay of the rebuild, supplies delayed. May: More delays until I give them an ultimatum that if the project is not completed in 3 weeks I would be discussing with my lawyer. That got a little bit more work out of them but then sadly my mother passed away the week after mother's day and of course as I'm making funeral arrangements good ole Kapura although sorry for my loss want to schedule the contractors to come out the day of her funeral. So had to coordinate that at the same time. The day after her services, they were not scheduled to come out but I receive a text from the project manager at 7 a.m. that one of the workers would be out in about a 1/2 hour to do some more work...when I texted back saying I was not prepared to have anyone working in the house today...we needed a day alone. That was met with the response of okay I'll cancel the worker for today but I don't know when I'll be able to get them back out and want to remind you that just 2 weeks ago you were pressuring us to complete the job asap. I couldn't even respond to that heartless text.
June: more delays, wrong or undelivered materials and of all things the plumber they couldn't get out timely to hook up my shower (which was fully installed but was missing the finishings/hardware) They basically told me the plumber would not be scheduled until the new sink was delivered because he wasn't going to make 2 separate trips. After my request to get the plumber back out asap to install the hardware on the shower fell on deaf ears...I finally reached out to my own plumber and they came out within 24 hours and got my shower hooked up, hardware installed (that I had to order from them because of course there was no hardware onsite which lead me to believe that Kapura had also neglected to order that as well) and after 8 months I FINALLY had a working shower! No thanks to Kapura though.
After more delays, excuses.....the project was finally completed in its entirety 9 1/2 months end of July 2021, from when it started, Oct 2020. 9 months without a bathroom in a home where I only had one bathroom! This was the worst nightmare experience I have ever gone through!!! So my advice to everyone, steer clear of these guys. Just awful! read more