My boys and I have had an amazing experience here! One of my cats has chronic health issues and Dr…read more Kroeger has gone above and beyond to make sure my baby boy is taken care of. After several years of trying to find the right vet, we found it and I couldn't be more grateful.

We were going out of town and our Vet recommended Harris Parkway because our regular Vet could not…read moresee our dog for a week. Looks like we have a new Vet!

I'm new to the area and happy I found Grounds For Hounds…read more The staff was very friendly, facility was great and the way they handled my fur babies is exactly how I would have wanted. Good Job!!

Amazing caring vets. Took the time to explain everything to us. My first time meeting with the…read morevet was when we had to put down our beloved dachsund who had a huge tumor. They were patient and helped us thru the tragic situation with tremendous compassion. My wife has been taking our pets there for several years now. Best experience with a vet we've had since moving here to Texas 15 years ago.

This place scheduled us for 9 am. By 9:40 we still hadn't been seen. They should have scheduled us…read morefor a time that they could see us.

Took my grand dog in. He was in bad shape with and ear infection and some terrible skin issues. I…read morehad tried bathing, grooming and topical and no luck. He was diagnosed with a bad yeast infection. They were able to test him there and diagnose in 45 minutes. $230dollars for meds and special shampoo,, plus testing and visit. Total $600. The recheck 2 weeks later was less than $50. 2 weeks later at recheck he is a new boy. He is eating better, and playful. So grateful!

Woo hoo! My dogs love this place! I have used this clinic…read morefor four decades. No matter when I call, my pet is their priority. Though I can't see Dr. Tierce, Dr. Geib [and the others] offers the same excellent veterinary care we're used to, and they are usually able to see us the same day. Their hours are good for people who work and diagnoses are always spot-on. We come here for the excellent and cutting edge veterinary healthcare, deliver through experienced and caring Veterinarians, not some slick, modern clinic. Don't believe everything you hear on the news. This clinic has likely cared for more pets than any other clinic in Fort Worth. They've been at the same location since the early 1970s. I wouldn't go anywhere else [except their other clinic, Western Hills Animal Hospital]!

Very kind & took our feline patient quickly.. the doctor & staff were wonderful and so…read morehelpful-thank you!!

Cold, Disrespectful, Nasty and Completely Unprofessional…read more We brought our dog to Southside Veterinary Clinic for what became an end-of-life visit. This was one of the most emotionally painful moments of our lives, and the way this clinic handled it was cold, careless, and deeply unprofessional. The space is extremely small and offers no privacy. While we were visibly crying and trying to process what was happening, doors were opening, people were walking in and out, and staff members moved around as if nothing significant was happening. There was no attempt to provide a private, respectful environment. No sensitivity. No acknowledgment of the gravity of the situation. This alone shows a serious lack of training and basic empathy. Afterward, we paid for cremation services and were told we would be contacted. Weeks passed with absolutely no communication -- no phone call, no email, no update. We were left waiting with no idea what was going on. When I finally called to follow up, I was met with a series of excuses: that they had already contacted us, that they had emailed us, and then that they had the wrong email address. These explanations contradicted each other. Later that same day, they suddenly managed to send information to the very email they claimed they could not reach before. This felt dishonest and careless, especially given the emotional weight of the situation. The phone interaction itself was unacceptable. One staff member was defensive and dismissive, and when another person took over the call, the tone was openly rude. When I went in person and asked to speak with the doctor, I was brushed off and told everything would be sent by email instead. The message was clear: they were not interested in addressing concerns or taking responsibility. After reading other reviews, it is obvious this is not an isolated experience. Multiple people describe similarly poor handling of end-of-life situations. That is alarming. A veterinary clinic should be a place of compassion, dignity, and professionalism -- especially when families are saying goodbye to a loved one. This clinic consistently fails at that. There is a difference between being inexpensive and being careless. This clinic may offer lower prices, but the quality of care, communication, and human compassion reflects that. When it comes to moments like this, the cost is not measured in money -- it is measured in how you are treated when you are at your most vulnerable. If you truly care about your pet and expect to be treated with basic respect during one of the hardest days of your life, I strongly recommend you look elsewhere and stay away from nasty people with nasty attitudes that they know how to take your money, but not responsibility.

My mom always makes me the villain with her dog when I am home, so when Happy stopped eating and…read moredrinking water for a couple of days I had to take her to the vet to see what was going on. The staff was very kind and caring and the doctor took care of my furry sister and had feeling much better when I picked her up. They absolutely love Happy and treat her like she is their own.

While our dog ultimately passed, Dr Plaska and her team did everything under the sun to try to get…read moreher back to health. When we had to put her down, their team was so compassionate and kind. They truly care about their clients.

I brought my dog in on Friday because he had developed a limp. He was still running, eating…read morenormally, and otherwise acting like himself. Based on what I could see, I suspected he may have had something stuck in his paw, possibly a splinter, but I couldn't get a good enough look to confirm. About 30 minutes after dropping him off, a veterinary technician called asking for authorization to perform X-rays. I explained that this seemed excessive given my dog's symptoms and asked whether the veterinarian had examined him yet. The technician told me the veterinarian had not. I requested that my dog first receive a thorough physical examination before moving to advanced diagnostics, and specifically asked them to look at an inflamed digit that I had noticed. Roughly 30 minutes later, I received another call. I was told the veterinarian was still recommending X-rays. I asked whether a thorough examination had now been completed and was told yes. I then asked whether his paw had been shaved to allow a proper inspection of the inflamed area. The answer was no. I expressed my concern that diagnostics were being recommended before fully investigating the most obvious potential source of the problem. I made it clear that I was willing to approve X-rays if they were truly necessary, but I wanted the paw examined thoroughly first. Another 30 minutes later, the veterinarian called and informed me that X-rays had already been performed and showed no fractures. At that point, his paw still had not been shaved or closely examined as I had repeatedly requested. This was extremely frustrating. I felt my concerns as the owner and primary caretaker were being dismissed rather than considered as part of the diagnostic process. During the conversation, I explained that my issue was not with the veterinarian's experience or expertise. My concern was that the clinic appeared more focused on pursuing billable diagnostics than conducting a thorough examination of the most likely source of the problem. Rather than explaining the medical reasoning behind the recommended approach, I felt I was repeatedly being pushed toward expensive testing without clear justification. Ultimately, my dog was sent home with pain medication and an anti-inflammatory medication despite no definitive cause being identified. Unfortunately, this is the second time I have felt unheard at this clinic. I own three dogs and have never hesitated to spend money on their care when it is necessary. Cost was never the issue. The issue was communication, transparency, and the feeling that my concerns were not being taken seriously. After speaking with the veterinarian, the practice manager, Liz, called me to discuss the situation. During that conversation, I requested records for all three of my dogs and asked about a credit for a previously purchased service that was never used. Liz told me everything would be ready in approximately 20 minutes, so I informed her I would return then to pick up my dog. When I arrived, the receptionist began reviewing medications and charges. When I asked about the credit I had already discussed with Liz, she initially appeared unaware of the situation despite notes being present in my file. After reviewing the notes, she informed me the credit would not be applied. By this point, I simply wanted to pay and leave. What happened next was even more disappointing. The receptionist made a snide remark during our interaction. While I acknowledge that I was frustrated, customer-facing staff should be trained to handle upset clients professionally. More importantly, management failed to properly prepare the front desk staff for a situation they already knew existed. Since Liz was aware of my concerns and previous conversations, she should have either handled the checkout herself or ensured the receptionist was fully briefed. The interaction ultimately escalated to the point where I was told to wait outside and was threatened with having the police called for trespassing while my dog was still in the clinic's possession. I found this response completely unprofessional and inappropriate. The most concerning part of this experience is that the same communication failures that affected me as a client can also affect patient care. Veterinary medicine relies on collaboration between pet owners and medical professionals. When owners feel ignored, concerns go unaddressed, and communication breaks down, it undermines trust in the care being provided. I will not be returning to this clinic. Their lack of communication, professionalism, and willingness to listen has cost them a long-term client with three dogs who routinely receive veterinary care.

Great vets and staff. The front desk team are very communicative and have helped explain any…read morebilling and helped us with our records. The techs were really sweet with our cats, even when they were not acting their best. The vets really spend time answering questions and concerns. This practice is intentionally small to provide high quality care. If you are a new patient, you will need to book in advance to get on their wait list but once you're in - they're very accessible. I feel like I'm a part of the family now.

They have always taken great care of my precious "Charlie"... each visit they have been thorough…read moreand never rushed.

Fantastic staff. Clean and spacious. My cat is always happy to be there which is not true at every…read morepet facility. I'd rate it a 5 ++

Took my kitten here to get him neutered, I was forced to wait a month and pay a $160 first time…read morepatient visit.. fine, I get it. When I finally took him in, I was presented with a $400 vet bill for his NEUTER. They had medication on the bill that they don't even give to cat, so when I asked about it, they took it off and stated "I don't know why that's on there, we don't provide the cats with that." There were more items on there that did NOT need to be. Aka a cat surgery vest for him to recover... HIS BALLS ARE BEING REMOVED (he doesn't need a vest.) This is clearly how they fluff the bill up to make more money off each procedure. Picked up my kitten and told me they gave him medication to keep the pain away (which is fine, I would have said to give it to him.) BUT THEY DIDNT EVEN CALL ME TO ASK ME IF THEY CAN ADMINISTER THAT TO HIM, they just did it and expected me to pay it. Which again, I did pay for it and I would have said yes to give it to him but if I'm PAYING for a procedure I'd like to be looped into whatever else is being put on his bill so I can prepare myself for this payment. Long story long, I would 12/10 NOT recommended this place. A blind hobo can find a pair of cat balls and remove them better than this place. Probably could communicate more efficiently than them as well. I'm extremely upset this is where I decided to take my pet. Will not be returning.

Because my wife and I love our vet of 25 years, it's difficult to imagine anyone else caring for…read moreour animals. I'm sure you already know where this is going. Last week, after our longtime vet left the country for a much-needed vacay, our orange tabby gal (Blossom) became very ill. Prior to our vet's departure, she treated Blossom's troubling ambulatory issues. All seemed to be going well--at least until Blossom developed some worrisome respiratory symptoms. PARC did a great job caring for our eldest super senior cat, Druscilla, who had an health scare during our vet's last vacation in October 2024. Dr. Melanie Aschenberg did a fantastic job with Druscilla. She explained her treatment protocol and was very understanding. The vet tech was also wonderful with Dru, so we knew we had to contact PARC again. Just like the time prior, PARC staff were incredibly professional, accommodating, and understanding: from Alyssa (sp?) who accepted our intake call, to Cheryl (sp?) the vet tech, and to Dr. John Strohneyer, who was extremely professional, informative. He was really great with Blossom (who can be terribly skittish). Dr. Strohmeyer thoroughly evaluated Blossom and explained his diagnosis, prognosis and treatment plan. He also informed us of available options so that we could make informed decisions. Once again, PARC provided our cat exceptional care. If you're looking for great pet health care, I enthusiastically recommend PARC.

I have gone here since 2019, and have spent 14,491.56 since then. Never have I felt so…read moredisrespected. A completely empty ER, the Dr just standing around with his hands in his pockets for almost 40 minutes. Do they think we can't see what they're doing with all the transparent glass? Came in around 12am for an emergency visit, wasn't shown a room for the first 20 minutes till I brought it up twice, as I can physically see them just standing around. Dr then threatened to call the cops cause I took his picture when I asked what was taking so long to be seen. I left after 40 minutes and went to a different er where my cat was seen immediately. They call themselves a "hospital" which is a joke to call this any kind of hospital. Refused to give me his name and his license as is required in the state of Texas. Dr Rizwan Shazad more like Dr Death. Stands around with his hands in his pockets like this almost permenantly it seems as I arrived at 12, and left at 130. When I asked for his name at the front counter, he came up to the counter after I got his name and threatened to have me arrested cause I took a picture of him. Stay away from this place, for the prices they charge, go to a more professional ER.

I took my pup Milyy here first the 1st time after a bed experience at another Vet…read more I really love the staff & how they treat my pup. They gave her lots of love, attention & treats. Milyy was treated for allergies & fleas. The medicated shampoo & the bleach bath helps quite a bit. I am seeing that I must be consistent with her medicated baths. Another positive thing about VCA is they offer a care club at $19.99 per month for your pet. This allows multiple office visits without having to pay the normal exam fee. I will definitely be taking Milyy here from now on.

I absolutely love VCA Westcreek!! We first brought our old, beloved Lab mix there back in 2018,…read morewhen I first moved here, and we were so very blessed to discover Dr. Hendon! He ALWAYS goes so above and beyond for his patients and is so incredibly compassionate! Westcreek has since been our go-to for our menagerie of fur babies over the years, and I cannot say enough great things about them! All of the Doctors and Staff are so wonderful to work with, and even after moving up North of town, we still always make the drive to have our fur babies in the best hands!! --